Change Management Methods and Theories at HSBC

Managing Change Effectively

Prepare a 3000 word written report which identifies and evaluates the mainchange management methods and theories employed by HSBC. In your report, ensure that you address the following issues:
1.Identify the nature of the change management process and evaluate how issues can be effectively managed through this process. Refer to two Change Management perspectives (NOT Cultural Web or BSC models)to illustrate your answer.

2.Describethe initial corporate culture of HSBC and analyse this culture utilising the cultural-web model.Based on your cultural web evaluation identify the Key Drivers ofChange at HSBC. What appear to be the key strengths of the new culture? Propose a model of the new HSBC culture.

3.What steps might HSBC management have taken to overcome resistance to change?Evaluate barriers to change and the ways to overcome them with reference to appropriate theoretical models and behaviours.

4.Using Kaplan and Norton’s Balance Score Card (BSC) as a transformational change tool identify the root cause of HSBC’s problem.Evaluate HSBC Management’s awareness of the need to change and their response; their strategy to improve the situation and its effectiveness.

Identify and evaluate Key Performance Indicators that played a significant role in this case study.