Reflection and Analysis - Conflict Style Questionnaire and Case Study Exercise

There are two parts to your weekly assignment: Reflection and Analysis.  

 “Conflict Style Questionnaire.”  Calculate your results, and then prepare a comprehensive assessment of your results.  

From Chapter 11, complete exercise 11.1, case study “Office Space.” Incorporate your answers to the following questions in your analysis.

1.How would you describe the conflict that has arisen between the members of the Web programming department?

2.Is the conflict a relational conflict? If so, what type of relational conflict? Is there a content dimension to this conflict?

3.Using Fisher and Ury’s method of principled negotiation, how would you separate the people from the problem? What do you think is really, really going on in this conflict?

4.Using the Kilmann and Thomas conflict styles, how would you characterize Sanjay’s conflict style? What about Bradley’s? Do Rosa and Kris have a style as well?

5. How could Martin use fractionation and face saving in attempting to resolve this conflict?