Business Communication Skills - Assessment Task

a) Demonstrate information literacy and critical analysis appropriate to the level of study.

c) Examine the internal and external business environment to effectively interpret messages in different business contexts.

d) Identify and apply effective communication skills within a variety of business environments, including the use of technology.

Write different texts commonly used in modern business practices as entries in a blog. Please refer to the Task Instructions for details on how to complete this assessment.

In the modern business world, a successful communicator needs to be able to transfer and respond to messages and requests using written communication. This assessment task is designed for you to demonstrate your ability to write different texts appropriately as entries to a professional blog. To do this, you will apply your knowledge and understanding of key concepts relating to written communication covered in Module 1 & 2 of this subject. This task will provide you with an insight into different text types you will use for business communication along with resources for you to use to reach your academic potential. 

To complete this assessment task, you must use the Blog tool in Blackboard and create each text type below as an entry.
• Use the headings suggested below as entry titles.
• Refer to the ‘How to create a blog entry’ document in the Assessment folder for this task for detailed instructions on how to use Blogs in Blackboard. 

• Create a new entry in your Blog entitled ‘1. Writing Activity’.
• In a short answer format, discuss:
o the themes of academic integrity and values,
o your learning style based on Peterson & Kolb’s (2017) Learning Style Profile and Gardener’s (1983) Multiple Intelligences,
o time management, and
o how you will apply critical thinking to further knowledge and develop skills as a student. 

Include three (3) academic sources as in-text citations to support your ideas and their full reference information in the Reference List.
Follow APA 6th ed. style in your in-text citations and Reference List. 

• Create a new entry in your Blog entitled ‘2. Email’.
• Respond in an email format to the following scenario:

Jamie is a new staff member who has been working with you for three weeks and you are their line manager. Jamie has emailed you to ask for a day of annual leave but they have not worked enough time to have gained any leave entitlement.
• Consider Jamie’s request and draft an email in response to their request.
• Justify your decision based on their request.

3. A letter in response to a customer complaint- 250 words
• Create a new entry in your Blog entitled ‘3. Letter’.
• Respond in a letter format to the following scenario:
You were on leave and a regular client has sent a follow up letter of complaint about a communication breakdown which resulted in them receiving a very poor customer service experience when you were away. They want to know what went wrong and how you will resolve the problem.

1. Consider the context and the customer service standard you believe is required and draft a letter in response to the client’s query.
2. Consider that you will show this letter to your supervisor before sending it to the client. 

• Justify your decision based on the context.

• Create a new entry in your Blog entitled ‘4. Reference List’.

This entry in the professional blog entry does not count towards the word limit for this assessment task.
• Please include a minimum of three (3) academic references used in entry 1.
• References must follow APA 6th ed. style for referencing.

• You should adhere to the correct use of academic writing, presentation and grammar.
• You are advised to include a minimum of 3 academic references which should be textbooks or academic journals. Appropriate websites may be used in addition to these.
• For additional support on academic skills, please visit: https://laureateau.blackboard.com/webapps/blackboard/content/listContent.jsp course_id=_20163_1& amp;content_id=_2498849_1

• Please comply with all academic standards of legibility and referencing.
• It is essential that you use appropriate APA 6th edition style for citing and referencing your research. If you need revision or reminding of the rules of APA 6th edition style visit the Academic Skills resources on referencing: http://library.laureate.net.au/research_skills/referencing

Submit your Professional Blog via the Assessments link in the main navigation menu in BIZ101 Business Communications. You can also access your Assessment 1 Blog via the Blogs tool link in the main navigation menu. Please refer to the resource document entitled ‘How to create a blog entry’, provided in the Assessment folder, for more detailed instructions. Your learning facilitator will provide feedback via the Grade Centre in Blackboard. Feedback can be viewed in My Grades. The below assessment rubric guides the marker when awarding marks for your Professional Blog. You should use this rubric to review your assessment task prior to submission, ensuring there is nothing you have missed.