Balanced Scorecard & Supply Chain Disruptions Questions.

MGT 307 Operations Management

Questions

Instructions

You should be prepared to answer questions and problems on the following:

"Linking the Balanced Scorecard to Strategy"

"Balanced Scorecard: Measures that Drive Performance"

"From Superstorms to Factory Fires: Managing Unpredictable Supply Chain Disruptions"

Question 1

It is important that a firm's emergent strategy be well documented.

True

False

Question 2

A department in a university pays some of its faculty members extra, in order to teach classes beyond their regular teaching load. It does this to avoid permanently hiring faculty members until it is sure that observed increases in students are not temporary. This is an example of which type of capacity strategy?

Leading

Neutral

Lagging

Supportive

Question 3

Which of these is well aligned with an order winner of low price?

Salaried employees

A decentralized organization strategy

General purpose facilities

A make-to-stock strategy

Question 4

A department in a university hires two new faculty members, in anticipation that the number of its majors will increase during the next few years. This is an example of which type of capacity strategy?

Lagging

Neutral

Supportive

Leading

Question 5

When Ford analyzed the potential impact of disruptions among its various suppliers, what percent did it discover would have no impact on its operations, if they experienced a disruption?

Less than 5%

35%

Over 60%

20%

Question 6

Many companies prepare for unexpected catastrophic disruptions, but neglect to also plan for routine disruptions, such as a supplier quality issue.

True

False

Question 7

Suppliers with a short TTR and low financial impact, if disrupted, don't require special attention by risk managers.

True

False