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Requirement Analysis for Airport Customer Service - Intelligent Virtual Assistant System

Learning Outcomes

This project (Assignment 1 and 2) is designed to assess students’ knowledge and skills related to the following learning outcomes:

1.Discover or elicit requirements using a variety of techniques

2.Organize and prioritize requirements

3.Apply analysis techniques such as needs analysis, goal analysis, and use case analysis

4.Validate requirements according to criteria such as feasibility, clarity, freedom from ambiguity

5.Represent functional and non-functional requirements for different types of systems using formal and informal techniques

6.Specify and measure quality attributes

7.Negotiate among various stakeholders to agree on a set of requirements

8.Detect and resolve feature interactions

Requirement Analysis for an Airport Customer Service - Intelligent Virtual Assistant System - Requirements Specification Document

Design a virtual assistant system for airport customer relationship management (CRM). The first virtual assistant is representing the Flights Crew such as Emirates Airline, Air Arabia or any other airlines which will help the passengers to answer their Frequently Asked Questions (FAQ).

The Second virtual assistant is representing the airport customer service such as Dubai International Airport (DXB) Customer service or Melbourne Tullamarine Airport. Each Virtual assistant should be designed to reflect two personalities (Male and Female). In total, we should have four virtual assistants named as (Sara, Mark) for the first case and (Ayesha, Salm) for the second case.

You are selected as an IT expert to work with your team in gathering the requirements need it in designing the virtual assistant system; you must follow the requirement analysis process to start eliciting the requirement. Below is an example of the requirements the system should have: 

-The Assistant should welcome the passenger with greeting statement and smile

-The assistant can open the airline website and enable the user to browse it.

-Can check the ticket booking and print the ticket copy, can do online boarding

-The FAQ can always be up to date from the website interface, and the assistant knowledge base can be updated easily

-The second VA can register your passport for the smart gate 

-The second VA can give you a tourist brief about Dubai 

-Can provide you with the leading organizations in Dubai (websites, telephone, Location)

The VA should be accurate, secure, reliable …etc.

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