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Accenture: Global Management Consulting, Technology Services and Outsourcing Company and Success Tip

Job Description: Junior PST Analyst Role

What is Accenture?

a. It’s a global management consulting, technology services and outsourcing company and it collaborates with clients to help them become high-performance businesses and governments.

b. Junior Pst analyst role is to Perform research, gather and interpret data, and create and analyze models. ... Regardless of your sector, you typically perform research, analyze data, and report conclusions to senior-level analysts.

• Review issue details and analyse, determine and resolve issues for clients

• Provide feedback on trends identified in review

• Have a passion for Social Media platforms and services

• Love resolving issues for your customers

• Ability to diagnose and solve problems facing multiple clients

• Assisting the Quality Analyst and Reporting Analyst in driving quality customer care outcomes

• Become a Subject Matter Expert in the tools & process

• Provide support and cover for the Team Lead

• Leverage user reports corresponding with users pertaining to reported objects and other sources within the online queue

• Answer many different inquiries through the online queue

• Review user accounts daily to determine whether or not they are spam accounts

• Ensure the maintenance of high-quality support and a high degree of professionalism

• You will have access to sensitive user data

• NOTE: In this position, there may be photos and URLs that contain adult or graphic material

• Strong attention to detail and a self-starter

• Team player and independent Communicates clearly verbally and via email

• Ability to quickly absorb training on tool functionality

• Penchant for web technology (consumer of various web and mobile apps)

• Strong interest in quality and user experience

• Experienced at using search engines to find information on the internet

• Familiar with and user of Social Media products

• Excellent work pacing (time management) skills, able to work independently

• Attention to detail is essential to ensure the quality of work execution

• Able to work in multiple tools/web browser windows at one time

• Motivated, takes initiative, high energy

• Familiar with MS office (mainly excel) for updating progress

• Excellent interpersonal & written skills

• Fluent English speaker

• Self-starter, can easily adapt to change (new functionality, changing policies)

• Good problem-solving abilities

• Demonstrated consistent high performance while achieving quality scores and metrics

1. Describe a situation where it was important that you identified and understood the needs of others.


2. Give me an example of when you had to be particularly supportive to others.

Success Tips for Junior PST Analyst at Accenture


3. Tell me about a time when you had to adapt your own style to work effectively with others in a team.


4. Tell me about a time you had an impact on your team’s spirit/motivation.


5. Tell me about a conflict you had with a colleague. How did you approach it? Drive & Resilience


1. Describe a situation where you successfully worked under a high degree of pressure.


2. Describe a time you maintained a positive attitude in a difficult period.


3. Tell me about a time you received criticism, how did you learn from this.


4. Give me an example of a time you took a negative situation and made it into a positive.


5. Describe a time you noticed an error/mistake. How did you address it? At what point did you inform your manager? Why? Value Creation


1. Can you give me an example of a time when you did not achieve a previously set goal?


2. Give me an example of a time when you had to satisfy a particular customer or client need (this could be an internal or external ‘customer’).


3. Describe a situation where you had multiple tasks, how did you prioritise your workload?


4. Tell me about a time you did not achieve a target. What did you do? Leadership


1. Tell me about a time when you had to lead a team or take charge of something?


2. Tell me about a time you highlighted an area for improvement. Specific Competencies


1. Tell me about a time you experienced great customer service.


2. Describe a situation where you had difficulty persuading someone around to your point of view.


3. Tell me about a time when you worked on something where it was crucial to be accurate?


4. How do you generally perform against targets? And what steps do you take in order to achieve your targets?


5. Give me an example of when you had to work to a deadline.


6. How do you handle stress?

a. The internship I had in HR Business Services at St. Vincent University Hospital was a great chance for my learning and professional development.

b. I perceive this opportunity as a big milestone in my career development. I will strive to use gained skills and knowledge in the best possible way, and I will continue to work on their improvement, in order to attain desired career objectives.

c. At the time I wass joining there I was collecting necessary documents from the candidates. Appointment letter is issued by the authorized authority and a copy of it should be daily signed by the new Employee in token of acceptance of all terms and conditions of employment. Therefore, all joining formalities and paper work needs to be completed. Orientation for new employees will also be covered by the HR Administrator and all of that was my job. I also maintained a personal data to keep the track of document papers of employees. I also did drafting contracts  and these types are

d. During the Lockdown starts because of the pandemic, Everyone was feeling anxious. I’m always assigned in Reception, I got a lot of calls regarding to Covid 19. I told them to call the Occupational Hotline because they know better than the HR Services. If it’s regarding for their sick leave one of our HR administrator is looking after that. It was a busy week, I was dealing a lot of task for Recruitment.

It was a tough call for me because I was assigned for so many things. Even though the staff inside the hospital are advice not to come to the department they are still coming to get information. It was scary and strange. We are advised to work in a Skeletal Rota. Therefore some of the staff are working at home. I have to be there in the Reception because my job requires a lot of printing and dealing with queries.

e. What qualities and attributes do you have relevant to the HR Assistant role?

I am effective at planning and organising and also I have great attention to details. I have the ability to continually develop and I can follow strict rules and guidelines. I have an ability to resolve complex issues in a time-sensitive manner

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