bit206 developing the user experience using requirements, prototyping and evaluation

QUESTION 1

You have been asked to design a mobile version of our HELP University’s Learning Management System (LMS).

(a) How would you identify the needs of mobile users accessing the page? Describe TWO (2)

ways.

(b) Choose a page and design an interface for the mobile version. You need to use at least THREE (3) gestalt principles when designing this page. Provide the screenshot / sketch of that design and describe how you have applied the Gestalt principles.

(c) How would you evaluate your new design? Be specific about what you would measure, under what conditions, and how you would decide if any differences in usability, relative to the full-size page, were meaningful?

(d) How you can involve users when designing this interface?

Choose ONE (1) online grocery store given below and do the following:

· Happy Fresh

· Redtick

· Potboy

· Mydin

· MyGrocer

(a) Perform Heuristic Evaluation with Nielsen’s 10 Heuristics and identify whether the rules have been applied or not. Provide a screenshot and explain how the rule is applied or violated. Give ONE (1) example for each heuristic.

(b) Then, critique the website using concepts learned in this course. These may include but not limited to:

· Conceptual Models;

· The nature of errors and mistakes that people tend to make.

· Gulf of Evaluation;

· Gulf of Execution;

· Visibility;

· Feedback;

· Mappings;

· Constraints;

· Affordance;

· Consistency

· Properties of short-term and long-term memory;

· How people focus on and attend to information;

· The nature of errors and mistakes that people tend to make.

Provide FIVE (5) different interface elements with screenshots. It’s NOT OK to just refer to the principle of Visibility and mention five different interface elements that are all visible.

(C) Describe the TWO (2) metaphors used in that website

For any college or university, swift communication is crucial when it comes to converting prospective applicants into enrolled students.

In the lead up to the start of a new academic year candidates are buzzing with questions relating to courses, fees, accommodation and the like. It's undoubtedly a busy time for admissions departments and responding to this influx of questions quickly requires a lot of time and resource.

Essentially, chatbots provide an antidote to this problem. They are incredibly convenient, easy to use and are designed to provide automated responses to common questions, avoiding ambiguity and delayed replies.

Students can chat with them for free at any time of the day or night, which is of particular benefit to international candidates living in different time zones.