Operations Value Chain, Business Process, Sales and Distribution, and Process Improvement for Variou

Question 1 - Operations Value Chain, Business Process and Competitive Strategies for Liho

Question 1
(a) Study the Operations Value Chain and Business Process for Bicycle Rental Companies in Chapter 1, of the textbook and research from the Internet about the business comeback of Liho (BubbleTea)
(i) Based on Porter’s Five Forces and Four Competitive Strategies model,what competitive strategy do you think LiHo is adopting in Singapore?
(ii) Explain how each of the Five Forces affects and determine the choice of the Competitive Strategy for LiHo stated above and your reasons why it will or will not succeed.
(b) Using Figure 1-13 of the textbook as a reference example,
(i) Describe each of the FOUR (5) Primary and FOUR (4) Supporting activities for LiHo’s value chain.(9 marks)
(ii) Explain how a Business Intelligence Information System can be implemented to improve ONE (1) of the Primary and ONE (1) of the Supporting activities stated above.

Question 2
(a) Study the Sales and Distribution process in your current workplace and create a BPMN.
(i) Illustrate the Sales and Distribution of a Good or Services at the organization that you work at, involving at least THREE (3)
organizational roles and more not than EIGHT (8) steps in each role.(5 marks)
(ii) Identify TWO (2) PROS and CONS of the Procurement activities associated with the process described in Q2(a)(i).(4 marks)
(iii) Identify TWO (2) PROS and CONS cons of the Financial Accounting activities associated with the process described in Q2(a)(i).
(4 marks)
(b) Using the GBI Financial Accounting (FI) Case Study (SAP) Lab Exercise as a reference and your experiences after performing the Lab Exercises:
(i) Create a BPMN diagram to illustrate entire FI process in the exercise, its actors across the various organizational roles and the sub-activities involved.(6 marks)
(ii) Highlight and Label the Master and Transaction Data in the diagram and describe by annotation the different Assets, Liabilities and Equities accounts.(6 marks)

Question 3
(a) Using an example of an organisation that you are familiar with (E.g. a School,a Retail Outlet or a Business services like Tuition Agency, identify THREE (3) Primary & TWO (2) Support activities that must integrate well together for the business to run well.
(i) State the example you are choosing and describe the how these FIVE (5) activities are integrated. Explain what the roles, who are the actors and explain how they must collaborate.(7 marks)
(ii) Specify what Master Data, Transactional Data and Business Rules these activities must share with each other to support the objectives of the business process and explain what the objective is/are. You should identify at least TWO (2) objectives for each integrated process.
(b) Practice and Review the SAP lab exercises that you have completed in the Study Unit for Procurement and Sales.
(i) State your GBI SAP User ID and the SAP Instance Name, and explain how is the Procurement Process in the Lab exercise relevant to the ERPSim Game that you have participated. Capture and paste the relevant screen images of the SAP Screen(s) to support your explanation.(5 marks)
(ii) Explain how the Financial Accounting Process in the Lab exercise relevant to the ERPSim Game that you have participated. Capture and paste the relevant screen images of the SAP Screen(s) to support your explanation.

Question 4
(a) Assuming you are a Process Improvement Specialist at NinjaVan and you have been tasked to conduct an Investigative Study on the use of Social Media for Logistics Operations.
(i) Using our LMS (Canvas) as a Collaborative IS to support your work,initiate this Study by going to your Canvas T-Group and a create a Page Title “TMA Q4 - ‘s Blog: The Case for Using Social Media in Logistics Operations”.(1 mark)
(ii) In this Blog Page that you have created, state THREE (3) PROS and THREE (3) CONS on the use of Social Media to support Ninja Van’s Primary or Support Activities.(6 marks).