Employee Training and Development: Questions and Answers

Employee Orientation

A.Nathan wants to provide new employees with the basic background information required to perform their jobs satisfactorily. What is he going to provide them?

1.Employee recruitment

2.Employee selection

3.Employee orientation

4.Employee development

B.You and your training team are meeting to discuss the primary purposes of CTP’s employee orientation. Which of the following will NOT be included as one of the purposes?

1.The employee should become skilled with CTP’s software.

2.The employee should begin the process of learning the firm's preferences.

3.The employee should have a clear understanding of what is expected.

4.The employee should understand the organization in a broad sense.

C.You have been given the task of coaching Susan who is a new hire for a Customer Service Rep. II position. You have been given the task of coaching Susan. Which of the following are you most likely to do for Susan?

1.Modify Susan's workload.

2.Monitor Susan's benefits plan.

3.Show Susan the steps of various tasks.

4.Develop a change plan with Susan.

D.DCTP has adopted a more modern style of orientation, which unlike traditional orientation programs, would include which of the following topics?

1.Personnel policies

2.Organizational charts

3.Culture and values

4.Health benefits

E.You have assigned Nathan, the top Corporate Trainer, the task of creating a training and development program for the CTP’s employees. He needs to identify the specific knowledge and skills the sales job requires and compare these with the prospective trainees' knowledge and skills. What is the first step that Nathan should take?

1.Assess the program's successes or failures.

2.Design the program content.

3.Conduct a needs analysis.

4.Train the targeted group of employees.

F.Nathan finds himself stuck at the implementation stage. Which of the following most likely occurs during the implementation stage of a training program?

1.Presenting the program to a small test audience

2.Conducting a needs analysis of newly hired workers

3.Providing on-the-job training to the targeted group of employees

4.Designing the program content for different learners

G.Nathan has identified a couple employees that are performing at the lowest level. He wants to determine the training needs of these newer employees. Which of the following would most likely help Nathan?

1.Needs analysis

2.Performance analysis

3.Task analysis

4.Training analysis

H.Nathan has decided to compare those identified individual’s performance to what is labeled as ideal. What should Nathan do to be able to make this comparison?

1.Evaluate supervisor performance reviews.

2.Conduct job knowledge assessments.

3.Conduct a performance analysis.

4.Investigate employee-related customer complaints.

I.Which of the following will be most helpful for Nathan to review when conducting a performance analysis of an employee?

1.Health claims

2.Employment application

3.Customer complaints

4.Employee handbook

JYou have advised Nathan to complete a competency model. This will allow him to ___________.

1.Assist in completing the ADDIE process.

2.Assist in ranking areas of improvement.

3.Consolidate knowledge, skills, and behaviors needed to perform a job well.

4.Assist in determining how far in the performance level the employees are behind.

K.Which of the following best supports the argument that the drop in CTP's sales can be solved through training?

1.CTP provides laptops to its entire sales team, so each salesperson can easily locate necessary information while on sales calls.

2.Recent studies suggest that people are choosing more established companies.

3.Attitude surveys sent to CTP personnel suggest that the firm's elimination of year-end bonuses has angered many employees.

4.Members of the sales team have expressed that they do not fully understand the benefits of the service they are selling.

L.Which of the following undermines the argument that the drop in CTP’s sales can be solved through training?

1.CTP's most experienced salesperson retired after working at the firm for more than 20 years.

2.CTP recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees.

3.CTP no longer requires salespeople to have a technical or sales background.

4.The newest members of the CTP sales force are unfamiliar with the procedures used by the firm to measure the effectiveness of new drugs.

M.All of the following questions are relevant to Nathan's decision to implement a training program for his sales team EXCEPT ________.

1.What methods are used for recruiting and interviewing individuals for sales positions?

2.What interpersonal competencies are expected of sales team members?

3.What tools are available to sales team members to help them work efficiently?

4.What were the results of attitude surveys distributed to the sales team?

N.Nathan has Sharon (Lead Instructional & Design Trainer) designing a training program for the customer service representatives. Which of the following activities is Sharon LEAST likely to perform at this stage?

1.Setting performance objectives

2.Choosing a delivery method

3.Analyzing training needs

4.Estimating a budget