All of the following are activities performed within the staffing function of the management process EXCEPT ________.
According to the Equal Pay Act of 1963, an employer may pay workers differently for all of the following reasons EXCEPT for ________.
________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns.
1.human resource management
________ is the process of deciding what positions the firm will have to fill and how to fill them.
What is the purpose of recruiting?
1.developing an applicant pool
2.establishing a strategic plan
3.developing qualifications inventories
4.forecasting the supply of candidates
Steve, an HR manager for IBM, must decide what positions the firm should fill in the next 6 months, which means Steve is currently working on ________.
Human resource management is best defined as the process of ________.
1.outsourcing and offshoring clerical jobs to foreign countries
2.acquiring, training, appraising, and compensating employees
3.controlling and orienting new employees
4.organizing and scheduling work activities for teams
Which legislation makes it unlawful to discriminate in pay on the basis of sex when jobs involve equal work; require equivalent skills, effort, and responsibility; and are performed under similar working conditions?
2.Executive Order 11246
4.Equal Pay Act of 1963
What is the first step in the recruitment and selection process?
1.forecasting employment needs
2.developing job application
3.assessing training requirements
4.building an applicant pool
The EEOC was initially established to investigate complaints about ________.
2.sexual harassment in public schools
3.accommodations for disabled worker
4.unfair business practices
Theresa, an HR manager, works for a firm that is planning to expand overseas. Theresa is in the process of workforce planning and has already forecasted the firm's labor demand. What should Theresa do next?
1.create a job competencies matrix of all positions
2.determine recruitment methods
3.identify workforce gaps
4.establish training and development plans
Which of the following best explains why HR management is important to all managers?
1.Economic challenges facing the world call for advanced cost-cutting and streamlining.
2.Technological changes and global competition require clear organization charts.
3.Investing in human capital enables managers to achieve positive results for the firm.
4.An enthusiastic labor force is likely to provide financial support to local unions.
According to the Age Discrimination in Employment Act of 1967, it is unlawful to ________.
1.institute a minimum age for employees
2.require employees to retire at age 65
3.allow juries to determine age discrimination
4.fire older employees for insubordination
Which Supreme Court case was used to define unfair discrimination in conjunction with EEO laws?
1.Griggs v. Duke Power Company
2.Abington School District v. Schempp
3.Meritor Savings Bank FSB v. Vinson
4.Faragher v. City of Boca Raton
Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.
Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm?
1.Centralized call centers would enable the HR department to provide specialized support on daily transactional activities.
2.Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.
3.The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world.
4.Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.
Which activity involves establishing and maintaining positive employee-employer relationships?
3.human resource management
All of the following have been linked to employees' perceiving their employers as fair EXCEPT ________.
1.enhanced organizational citizenship behaviors
3.enhanced employee commitment
4.increased job satisfaction
In which human resource activity does a typical labor agreement NOT give the union a role?
What is the purpose of recruiting?
1.establishing a strategic plan
2.forecasting the supply of candidates
3.developing an applicant pool
4.developing qualifications inventories
Todd has been identified by Markam Industries as a high-potential employee in the firm's succession planning process. Which of the following activities would most likely aid in developing Todd's potential?
Which of the following is used by employers to schedule interviews, match candidates with positions, and compile résumé information?
1.online job boards
2.applicant tracking systems
4.executive support systems
Hiring workers who have criminal backgrounds without proper safeguards is considered ________.
For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm's success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests.
Which of the following, if TRUE, supports the argument that Golden Creamery should require franchise owners to use the firm's preemployment tests?
1.Annual turnover rates for hourly employees of Golden Creamery stores are three times the rate of comparable businesses.
2.Golden Creamery uses a series of videos to train new hires as well as a mentoring program that has proven successful in the past.
3.Individuals interested in working at a Golden Creamery store can complete online applications on the firm's website.
4.Hourly employees at Golden Creamery stores typically remain with the company long enough to be promoted to management positions.
What is the primary goal of employee selection?
1.developing a diverse workforce
2.maintaining valid test scores
3.achieving person-job fit
4.avoiding negligent hiring
Effective employee screening will most likely ________.
1.improve team management skills
2.reduce dysfunctional workplace behaviors
3.eliminate negative office politics
4.identify valid and reliable test procedures
Consider the following question: "Can you give a work-related example of a specific instance where you provided leadership?" This is an example of a ________ question.
Which question below is an example of a background question?
1."What is the procedure you would follow when examining a patient complaining of chest pain?"
2."What steps would you follow to conduct a brainstorming session with a group of employees on safety?"
3."Can you provide an example of a time when you developed a highly effective ad campaign?"
4."What experience and training have you had with drafting designs for commercial buildings?"
Marion Franklin is the CEO of a local real estate company, Action Realty. The community has seen an increase in population over the last 2 years, and new neighborhoods are being built as a result. Marion's staff of realtors is very busy, and Marion needs to hire a new agent. Although Marion has hired agents in the past, they have not always turned out to be as successful as she had hoped.
Which of the following questions would be relevant for Marion to ask if she wants an employee with extensive knowledge in real estate?
1.How do you handle sellers who believe their home is more valuable than it really is?
2.What motivated you to become a real estate agent?
3.What is the most frustrating aspect of being a realtor?
4.What are the loan options you would suggest for first-time home buyers?
Which assessment method has a high development cost?
2.job knowledge tests
4.cognitive ability tests
Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees. In the past, the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices, regarding adverse impact. Which of the following selection rate criteria should Blue Bay Hotels use to avoid adverse impact towards its minority employment candidates?
1.Test selection rate of minority candidates is more than four-fifths of majority candidates' selection rates.
2.Test selection rate of minority candidates is less than three-fifths of majority candidates' selection rates.
3.Test selection rate of minority candidates is less than four-fifths of majority candidates' selection rates.
4.Test selection rate of minority candidates is more than three-fifths of majority candidates' selection rates.
Which of the following assessment methods has the lowest validity?
3.job knowledge tests
4.cognitive ability tests
Which of the following would be the best option for a business that needs to attract local applicants for hourly jobs?
3.employee referral campaigns
Based on recruitment research, which of the following management practices would LEAST likely improve recruiting effectiveness?
1.using applicant referrals from current employees
2.emphasizing positive aspects of the job
3.providing applicants with salary information
4.ensuring that the company website is attractive and updated
Which of the following is an advantage for employers that use internet recruiting?
1.oversight by the U.S. Department of Labor
2.quick responses from many job applicants
3.guaranteed compliance with EEOC laws
4.screening of unqualified applicants
Suzanne is reviewing the completed job application of a person applying for a marketing position. Which of the following questions would LEAST likely be answered by the application form?
1.Does the applicant have any significant health conditions?
2.What job-related progress and growth has the applicant experienced?
3.Has the applicant experienced job stability?
4.Does the applicant have the education and experience to perform the job?
Which term refers to special vendors that handle all or most of an employer's recruiting tasks and needs?
1.recruitment process outsourcer
2.applicant tracking system
3.requisition management system
4.integrated recruiting system
________ provides new employees with the basic background information required to perform their jobs satisfactorily.
Which of the following would perform the initial orientation in most firms?
Maria was recently hired as an accountant with a large marketing firm. Today is Maria's first day of work, and she will be attending an employee orientation session. Which of the following is LEAST likely to be addressed during Maria's orientation?
Which of the following is NOT one of the primary purposes of employee orientation?
1.The employee should understand the organization in a broad sense.
2.The employee should have a clear understanding of what is expected.
3.The employee should begin the process of learning the firm's preferences.
4.The employee should become skilled with the firm's software.
All of the following are included in a task analysis record form EXCEPT ________.
1.human aptitudes required
2.trainable skills required
Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?
Lucas, an HR manager, has been assigned the task of creating a training and development program for his firm's employees. According to the ADDIE training process model, what is the first step that Lucas should take?
1.assess the program's successes or failures
2.conduct a needs analysis
3.design the program content
4.train the targeted group of employees
In the ADDIE training process model, which of the following occurs immediately after a needs analysis has been conducted?
1.designing the overall training program
2.presenting the program to a test audience
3.assessing the program's successes or failures
4.training a targeted employee group
Which of the following would most likely occur during the implementation stage of a training program?
1.conducting a needs analysis of newly hired workers
2.presenting the program to a small test audience
3.providing on-the-job training to the targeted group of employees
4.designing the program content for different learners
What is the final step in the ADDIE training process model?
1.training the targeted group of employees
2.conducting a performance and needs analysis
3.presenting the program to a small test audience
4.evaluating the program's successes or failures
________ refers to all forms of pay or rewards going to employees and arising from their employment.
All of the following issues are addressed by the Fair Labor Standards Act EXCEPT ________.
Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance?
Ryobi is a large, international power tool manufacturer that develops affordable, high-quality products such as drills, circular saws, and routers for both homeowners and craftspeople. As the company continues to grow, its top executives want to ensure that employees are appropriately paid for their performance and that financial incentives are both fair and effective. Currently, the firm provides merit raises based on performance appraisals; however, executives are considering changing the current incentive plan.
Which of the following, if TRUE, best supports the argument that Ryobi should eliminate all merit raises?
1.Performance appraisals at Ryobi occur annually, and standards vary from manager to manager.
2.Ryobi uses an enterprise incentive management system to automate compensation.
3.Motivation among Ryobi engineers has been improved through social recognition programs.
4.The commission percentage for Ryobi salespeople is based on the ability to meet monthly quotas.