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Activity 1Scenario You are working as a trainee Customer Services Manager in a large online retail business.  The business has grown rapidly and whilst turnover and profits are increasing, so are the number of customer enquiries and complaints. The Customer Experience Director wishes to improve the customer relationship management processes at the business and has asked you to participate in a team of staff working on a CRM project. ...

Assignment RequirementsDemonstrate a thorough understanding and broad knowledge of the way business can impact on the environment and how they can run environmentally sustainable operations Critically evaluate current business practice and recognise opportunities and challenges related to the management of business sustainability What am I required to do in this assignment? This assessment is be based on the video case study of an onsite ...

Specific Assessment CriteriaDemonstrate an understanding of why people work Explain the impact that work can have on people As a result of the level of high level detail contained in assignment 1, John has asked you to produce another report. John wants the report to discuss employee attitude to work. In particular, John wants the report to focus on the following: The various factors which motivate employees to work The positive and nega...

Definitions of Social EntrepreneurshipTHE QUESTION IS: Critically reflect on the definitions of social entrepreneurship. Which of the many definitions of social entrepreneurship in the readings and lectures do you think has the most relevant link to the concept of social impact? Why? Support your reasoning with examples from social enterprises. -A reflective essay that discusses personal views and/opinions on an issue or idea and/or presents per...

Overview of Employee Motivation and StressDemonstrate an understanding of why people work Explain the impact that work can have on people As a result of the level of high level detail contained in assignment 1, John has asked you to produce another report. John wants the report to discuss employee attitude to work. In particular, John wants the report to focus on the following: The various factors which motivate employees to work The pos...

Influence Tactics and Their EffectivenessQuestions 1 1. Discuss your scores and the influence tactics that you used most often (highest score) and least often 2. Do you believe that the influence tactics you use most often have been helpful or should you consider using different tactics to influence coworkers? Question-2 1. Discuss a time when you dealt directly with conflict in the workplace. 2. What was the situation, and who were you...

Case Scenario 1: Google's Operations in ChinaAnalytical Report Throughout the course you have used the concepts and tools of strategic management to analyze case studies and respond to them with your recommendations. Your final project will draw upon this experience, and you will write an original analytical report and make recommendations to the CEO of a company. Your report and recommendations will be based on one of the three scenarios lis...

Part 1: DefineYour company is considering diversifying into other business opportunities where your motors can be sold in order to bolster the company’s portfolio and increase revenue. Based on your knowledge of the national sales landscape, your manager would like you to conduct preliminary research and prepare a presentation with your recommendation for opportunity in a new industry that will allow for this diversification through a ne...

Create an individual video presentation that explores the topic of “effective leadership” within a contemporary business environment In recent weeks you have been exposed to a range of content exploring people and organisation’s;leadership and performance; leadership behaviours, styles development and effectiveness. For this video presentation, you are required to select a contemporary business leader of your choice (it can ...

Understanding Deloitte's Cybersecurity BreachDeloitte formed a team consisting of security analysts and experts from both within and outside the firm to conduct a formal inquiry to the breach. The goals were to understand how this happened, assess the scope of the incident, determine what the attacker targeted, evaluate the potential impact to clients, and determine the appropriate cyber-security response. After six months elapsed time, the te...

Assignment TaskIdentify major developments in the history of managerial thought including classical and contemporary approaches Assignment Task: In this part of the you are asked to produce an account of your learning in the first six weeks of the semester. In doing so you should consider your experience on this module, the feedback you have received and your own reflection on the outcome of the formative assignment. Your academic essay shoul...

Tasks Firstly, you must research and select a company website which has not been selected by your peers. Note: Please do not start work on the company website until it has been approved by your seminar tutor. Please email your seminar tutor about your choice of company. The chosen company website will be allocated to students on a firstcome first serve basis. This assignment requires each student choose a website of a company and resea...

Course Code   :  WCM510

Course Title   :  conflict and negotiation

Ref style  :  APA

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Prompt: For this assignment you will develop four questions that could be asked of Alice Jones, senior Netflix executive, during an upcoming negotiation session. This information should be helpful in crafting an integrative bargaining proposal, i.e., a win-win situation that increases the likelihood of reaching a mutually beneficial outcome. In other words, it meets, as best as possible, the extrinsic and intrinsic interests of both ...

Placing Stakeholders on the Stakeholder MatrixPlace all fifteen stakeholders on the Stakeholder Matrix (BABOK Guide, Figure 10.43.1). The vertical axis will be “Influence of Stakeholder” (Power of stakeholders) and the horizontal axis will be “Impact on Stakeholder” (Interest of stakeholders). Explain why you placed each stakeholder in their quadrants. Do NOT create a grid. Your answer should be structured as below: Low P...

The ChallengesThe portfolio will summarise the business angle of each challenge and reflect on the personal skills developed and potential areas for continuous improvement. Work effectively in a team Develop business skills, including presentation skills, emotional intelligence, meeting skills and use of spreadsheets The module will be organised around THREE compulsory challenges to help develop your skills required for success at universit...