Discuss about the Incorporating Interpersonal Communication Skills To Business.
Listening can be referred to as the process in which a person receives a message, establishes meaning from and then responds to it whether verbal or non-verbal. The message may be of the two types. In Occupational therapist Listening is seen as the most important interpersonal skill in the line of communication. Effective listening is the most necessary tool of communication that makes up a good relationship among individuals. It is a very unique skill that is used by business partners for a quick sustainable business management. Also at any other institution like the hospitals and schools the listening skill is so vital. According (Lexén & Bejerholm, 2015) job candidates who wish to get employment must have the skill of listening and verbal communication. This is so much of benefit to the employee as well as the employer. They need to understand one another and it is with the help of the skills of listening that they will achieve the same. Listening skills got two main and general listening types. This are; Discriminative listening and comprehensive listening. Some other types of listening skills that are employed by workmates include critical listening, therapeutic or emphatic listening, informational listening, selective listening, rapport listening and appreciative listening. All listening skills are necessary for the workmates to incorporate as communication skills to enhance the business performance (Willard & Schell, 2014). Listening skills has got many benefits in relation to a business field on occupational therapy. Some benefits resulting from the quality level of listening are good partnership from one another, a friendship mode ,improvement of business level and the progress of the business association, (Candlin, 2011). Poor listening skills kill the morale of a group which cannot lend an ear to another member and as far as business is concerned, the people experience a great downfall. Some of the basic features to consider when making use of the listening skills are facing the speaker, attentiveness, an open mind as well as maintaining eye contact with the one speaking coherently. They are key features in establishing effective listening skills.
Giving feedback is an act of communicating with a person about an issue with the aim of changing or affecting a certain behavior. The feedback more so must be effective. As ‘feedback’ is commonly used in communication theory, it is a necessary interpersonal communication skill which when employed effectively enhances particular occupational field which for instance in a business field. According to communication theory, Mankind communication has to be complete for a chance of fewer or no doubts. The sending or receiving of feedbacks therefore provides completeness of a communication. There is a better way of delivering bad news while also giving a high performer productive feedback. In business, the role of the manager is to give feedback to the employers especially those who had no hope or expectations. This is a very important skill of giving support to other people in the business you run and with the same progressive use of the interpersonal communication skill, the business benefits (Bodie, 2011).Giving of feedback always occurs in two ways that is giving and receiving. In the business firms the ability to develop both skills is so hard and for that reason many are tempted to opt out. Also the act of receiving feedback in a wise way is a challenge according to (Qu, Zhao & Sun, 2012). The way people should effectively give feedback. Some ways that she mentions are by being selective; meaning to be able to plan well to ensure the feedback is surely helpful. Another aspect is by being gentle so that the feedback that you give is able to influence a behavior at its best. The third is through being encouraging so that it can lead to the overall success of the team. The other part of receiving a feedback, it is essential to be attentive, getting engaged fully and by being encouraged to be appreciative. This will enhance the trust and benefits to the success of the business at large. (Candlin, 2011)
The power of the question as a skill in influencing occupational therapy is so big. The questions a person asks is so important in gaining information and without the questions it may lead to failure of interpersonal communication. When engaging in communication, especially interpersonal, questioning always take the better part of the conversation and it provides a basis through posing and answering of the questions. In the field of business, entrepreneurs are basically succeeding with regard to their questioning skills that is asking the right question at the right time for the right purpose and answering questions asked appropriately. Consequently, in a workplace the questions that are posed to the workers by colleagues or the manager help in maintaining the conversation of which the communication skills are upheld. The answering of these questions also provide knowledge enough to promote the business ventures of the particular business (Bonsaksen, Myraunet, Celo, Granå & Ellingham, 2011).The following are benefits of questioning: To obtain information, to help maintain a controlled conversation, expressing an interest in another person, to test knowledge and to explore the difficulties and the personality of another person. It also helps in impacting of further thoughts. In groups of many the questions give an opportunity for introduction of discussion points and involve members to the group (Willard & Schell, 2014).Questioning also got a special role that of psychology. It has a specific purpose of reading what the other person thinks at that moment. Socratic questioning majors on getting to know answers, through asking questions and it are as well, an advantageous skill to employ when in need of answers. Whereby a question has to be formulated and asked to a person which will lead to a successful answer. That is the benefit of questioning and when equipped with questioning skills. The aspect of knowledge comes in context. According to Rezaei, (2013) using Socratic questioning as a questioning skill enhances critical thinking through various discussions and learning environments and the therapy is necessary in a productive occupation.
In a business occupation, and in relation to the therapist, there are specific challenges which undermine the purpose of these communication skills. Some include the language and linguistics differences which may hinder communication. People are of different language origins and may not understand each other in respect to the language they speak. Type of linguistics too may differ (Lexén & Bejerholm, 2015) . Psychological states of the people such as stress will affect how the message will be sent, received and to how it shall be perceived. Also physical and physiological barriers have become a challenge hindering a successful incorporation of interpersonal communication skills in business for progressive business opportunities.
In conclusion, communication skills is very necessary in a business as one occupational therapy of discussion. Most people work as a team and therefore it needs be effective communication skills for people to work as a team. In an instance where the workers and partners do not talk with their bosses it is evident that no work is to be done for that matter and it won’t be business as usual. Without involvement of the three interpersonal communication skills, no occupational therapy is to be accomplished as such. Therefore interpersonal communication skills are vital for a successful business. Communication skills have got value in regard to occupational therapist. Some of the benefits for business therapy include working as a team, managing diversity, surviving catastrophe which may arise when things get tough, dealing will all sorts of problems as good communication can solve all problems which are usually caused by the bad communication skills. Good interpersonal communication skills deal with all sorts of problems in the relationship and status of such a discipline. However it is important to note that incorporation of the communication skills such as listening ,questioning and feedback skills in an occupational therapy comes in with several challenges such us non-efficient working conditions and failure to progress in a particular field such as business.
- Every person to level up the communication skills through awareness and trying to minimize the barriers of communication that are discussed above.
- Currently present through developing emotional intelligence to enhance communication in most appropriate ways such the to imrove relationship of colleagues in an occupation.
- Taking interpersonal skills self-assessment to distinguish one’s strengths and weakness is important so that every person dwells on the part he is best on and do not become a hindrance to progress in a team of many.
- To totally encourage the incorporation of interpersonal communication skills to business and other disciplines every time to positively influence such fields of choice such as in business.
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Rezaei, A., & Hashim, F. (2013). Impact of Awareness Raising about Listening Micro-skills on the Listening Comprehension Enhancement: An Exploration of the Listening Micro-skills in EFL Classes. Australian Journal Of Teacher Education, 38(8). doi: 10.14221/ajte.2013v38n8.4
Willard, H., & Schell, B. (2014). Willard & Spackman's occupational therapy. Philadelphia:
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