Internship Role In Equiem Company - Community Manager

Discuss about the Internship Role for Equiem Company.

The internship was carried out at the Equiem Company for the post of Community Manager. The company provides with integrated technology, which is responsible for enabling the evolution of property asset (Equim 2016). The property industry is well managed, connected and operated with the help provided by the company, Equiem. The values of Equiem involve ‘excellence’, ‘passion’, ‘integrity’, ‘innovation’ and ‘customer centric’. While carrying out the internship from Equiem, there were several position related tasks that I had performed which had helped me in helping me develop better skills. Several expectations that I had from the job were met too.  I have faced certain limitations while working as a Community Manager; however, I am working towards improving them and developing the skills.

The position is for a Community Manager in the company, Equim. The Community Manager is responsible to the Manager who is responsible for Onsite Operations. The Community Manager is supposed to directly report to the Onsite State manager. The Community Manager is supposed to indirectly report to the Building/ Cluster Facilities Manager as well as the Group Community Manager (Young 2013). Work Integrated Learning has been observed where my academic based learning had a practical implication on my job. As a Community Manager, I was responsible in handling tenants those who will be approaching the building for the purpose of stay or to make queries. My responsibility was to prepare strategies to make sure that the tenants continue staying at the building. I was supposed to adhere to all the needs of the tenants. At the job, I was also supposed to manage the portal in relation to the company, by creating related content, record all the bookings in the building and promote strategies to make sure new tenants sign up for the buildings. Through my work at Equiem, I could learn how to deal with clients and manage several issues related to my position.

Before joining Equiem for the internship, I had certain expectations from the job. Firstly, I hoped that, I would be working in drawing plans, strategies as well as operations that would be directly in relation to clients. Secondly, I wanted to make an attempt towards learning computer based interface and work related to that. Thirdly, I hoped to be part of marketing and events based work, and I got the opportunity to carry it out at Equiem.

Learning Goals

Yes, the expectations that I had from Equiem were met. Firstly, I hoped to draw plans, strategies and operations in relation to process management. I was able to work with the Equiem team, and I have contributed in developing and documenting a Community Engagement and Activation Strategy Plan. I was working towards creating and updating portal which contained the information related to the tenants. Secondly, my job profile expected me to carry out front desk related tasks where I had to attend customers as well as visitors on a daily basis where I would require using the computer frequently. I did not have expertise in handling the computer and I was looking forward to learn about it through this. Thirdly, I had very less knowledge of marketing and how the events are planned and organized. At Equiem, I was responsible for developing as well as executing campaigns.

Psychological contract along with the employment contract forms the framework of the relationship between the employer and the employee. The psychological contract is a set of expectations that an employment has from the employee or vice-versa, however, the whole thing is unwritten. I feel that the psychological contract is not in balance with the employer as I have several dearth in my skill set that were necessary to meet the requirements of the job.

Conclusion

With the help of this internship, I have been able to explore several types of real time jobs that are associated with the post of a Community Manager. It is necessary that the job is being fulfilled and carried out competently. This can only be carried out when the work integrated learning outlines are being followed carefully. To carry out the tasks allotted to a Community Manager required many skills to be mastered. Lack of those skills affected the performance level slightly. However, with time and with several other opportunities, the drawbacks in the skills will be most probably dealt with. Only when a Community Manage is equipped with appropriate personal traits, such as ‘attitude’, ‘personality’, ‘knowledge’, ‘skills’, ‘experience’, ‘qualifications’ as well as ‘training’, the job he is hired to do will stand justified.

References:

Ayerdi, K.M., Galdospin, T.M. and Dasilva, J.Á.P., 2015. The Role of Community Manager in the Marketing Strategies of the Spanish Companies Most Active on Social Networks/El papel del'community manager'en las estrategias de marketing de las empresas con mayor actividad en las redes sociales. Estudios sobre el Mensaje Periodístico, 21(1), p.385.

Equiem. Retrieved on 11^th November 2016. https://equiem.com.au/

Espinoza, A.D.D.P., 2016. Academic Community Manager: Manager of the Academic Community. Digital Tools for Academic Branding and Self-Promotion, p.81.

Lerbinger, O., 2012. The crisis manager. Routledge.

Lindberg, A., 2012. A Senior Manager with a Knowledge Management Portfolio: The Santa Clara County Experience. Journal of evidence-based social work, 9(1-2), pp.110-120.

Phillips, R. and Pittman, R., 2014. An introduction to community development. Routledge.

Young, C., 2013. Community management that works: how to build and sustain a thriving online health community. Journal of medical Internet research, 15(6), p.e119.

Zawel, A., Zawel and Adam, 2015. System and Method for Managing Online Information by a Community Manager. U.S. Patent 20,150,363,895.