Essay: Leadership And Organizational Behavior Problems Analysis.

Leadership is the capability of a person or a group of people to influence as well as guide their followers. Leadership entails making sound decisions, developing goals that are achievable, articulating clear visions, and providing the followers with the necessary tools to achieve such goals.Critically examine the statement: "Leaders are born, not made”

I agree that leaders are born and not made. According to the Great Man’s theory, leaders who are considered great are born. Nonetheless, learned leadership is also essential in supplementing the inherited leadership traits (Tourish and Dennis 81). As such, for a person to learn leadership, they should possess the drive along with the courage to take up the leadership positions.

The Great Man Theory and Learned Leadership

Problems are daily routine experience in every part of life. Individuals, groups and organizations all experiences problems in their daily activities therefore, problems becoming part and parcel of the daily routine. Organization structure is composed with many entities like, employees, management, physical asset, daily operations and terms and condition within the organization. Interaction of all these resources in the organization increases the possibility of causing problems in the organization therefore, affecting the decision of the organization (Dou, Kai, et al. 10). When the organization is experiencing problems, it cannot perform well in its operations since there is no flow of instructions and guidance to implement the solution perfectly.

For example, these problem might be within the employees and the management. When there is misunderstanding between the management and employees, the organization always experiences low and poor performance in their activities. This is a negative impact to the organization, therefore, the management is supposed to organize itself on how to handle quarrels when raises in between (Gray 40). Quality leadership and decision is required to control the employee’s behavior in the organization. Also, the management and any other related part should be ready to solve the problems raising in the organization regardless the origin of the problem.

When a clear and sound solution is realized, the organization always performs excellent and have a good and strong relationship between the management and the employees (Silverman and Bernard 15). This results from effective means of developing and implementing business rules and policies in a simple and easy way enforcing to attain the achievement of the organizational objectives.

Target organization

Target organization is the organization where the study and analyses of the problem will be carried out. Also, this will be the same organization where the solution of the problem will be implemented for a positive result.   

Arc of Grays Harbor is the selected organization under consideration. The investigation of the organization behavior problems will sampled using Arc of Grays Harbor organization which is located in the Pacific Northwest. Arc of Grays Harbor is the organization which its main operations is to support peoples to have better quality life (Moser, et al. 408). The organization is offering these services to the disable individuals and their families within the country. Arc of Grays Harbor also have other activities which is used to perform and maintain within the environment. These includes events and great programs like:

• Fitness and sports. Arc of Grays Harbor offers this programs through Special Olympics.
• Benefits analysis. These are advantages which disable individuals’ gets from Arc of Grays Harbor. It will be very important if these individuals appreciates the rules of employment.
• Parent-to-parent. This is a program which helps in monitoring peers with disabilities to learn from the experienced parents which have been there.
• Community education and information. Arc of Grays Harbor helps to educate the disable people about their health. The organization also provides social benefits like schooling. This helps to reduce the dependencies from their parents and the rest of the families’ members.
• ICAN Club. This is the programs which helps the youth with disability to learn interpersonal life skill. This skills will help the individual and families in future.

Common Organizational Behavior Problems

Arc of Grays Harbor is amongst the leading organizations which are non-profit making in the Pacific Northwest. This organization have several employees which are used to perform all these activities to the community. The organization have partnered with several organization in executing its services effectively to the community.

Target Organizational problem

Arc of Grays Harbor have experienced several problems in offering its service to the community. The organization should be ready to be influenced by the problems from the environment. Arc of Grays Harbor have several challenges which have been reported form the community, individuals with disabilities and their families. Also housing, medical and nutrition care departments from outside have reported several problem towards the organization.

(Derakhshan and John Rodney Turner 75). Other problems is from inside the organization which affects the performance of the organization. The main and biggest problem the organization is facing is social isolation amongst the customers and the organization. Therefore, Arc of Grays Harbor due to this problem, the employees are becoming discouraged in performing their assigned duties. This reduces the expansion performance of the Arc of Grays Harbor in general.

Gather relevant information

This is the information which is related to the problem facing the organization. These information are collected from the Arc of Grays Harbor since is the organization facing this problem of low morale of employees in their duties. This problem results to low performance of the organization. This process of gathering information will help the management to get the main source of the problem and how to handle it to get the solution (Farcasiu, et al. 93).

The information is going to be collected using different means which are effective to the organization activities. The following are ways which can be used to gather correct and suitable information about the problem, these means includes, questionnaire, face to face interview, available information from the publication materials, past organization’s records, through observing the employees behavior and analyzing sample of the data. Each of the means has advantage and disadvantages as is to be used in the organization (Xu, Guangwei, et al. 120). The team collecting information should be keen to avoid collecting biased information.

Questionnaire should be designed in way that is simple, clear and should avoid use of hard vocabulary to understand. Questionnaire must be precise and straight to the point avoiding any harming information and interfering the personal details of the indviduals (Forrester and Cath Sullivan 47). This document should be general and open in collecting data from the groups and individuals. The team doing survey is advised to prepare many questionnaires as possible according to the organization employees.  The more collected information, will increase the chance of getting the correct solution of the problem. Using of questionnaire format, the individual filling the form will free and comfortable in providing the information since nobody supervising them.

Arc of Grays Harbor: A Case Study

Face to face interview also is effective method of collecting data. This requires the person interviewing the other to be keen from disappointing the other party in the process of the interview (Stoyanov and Stoyan 100). Using of interview can hinder the transparency of some information since an individual is responsible of what is saying. Many people in the organization they do not like direct interview because not all people are frequent in speaking. Other may have hindering character like being shy or stammer when interacting and speaking inform of peoples.

The expert also, can get the information from the past records in the books of the organization (Schoppek, Wolfgang, et al. 1224). The way records are kept is very important since they can be used for the future reference when making decision and solving problems. Also, those information can be used in benchmarking for the similar problem when it raises. The management must ensure all data is preserved well and not allowed any outsider to interfere with it.

The collected information was based on the research questions. These questions was prepared by team aiming to correct viable and free biased information. Also, the questions will help the team to be aware of what they are doing. Research question will provide the clear guidance and instruction throughout the process of data collection. The following are some of the question the team will ask the all related parties:

• To the management, is the management team well organized in performing their duties?
• There is any positive operations management performs towards the employees’ condition? And if yes, which one?
• Employees are well motivated according to their performance or not? If yes or not, explain the reason behind the situation.
• Resources are allocated to the required sections? If this is not done accordingly, what is the reason behind it?
• What are ways used in the organization to solve the problems when raises between the management and employees?
• What is the possible way the management can motivated employees well? Explain.
• What are the other problems in the organization a part from low performance?

After all information is collected is required to be analyzed. All collected information from individuals should be preserved well to avoid any interference, this will make sure data is analyzed when it is raw as the way was collected. Different individuals and other sources, each has provided different information concerning the same problem (Javed and Sarfaraz 92).

Using these collected information many ideas concerning the problem was realized. The following are suggestions to be the cause of the problem:

• The problem of low performance is created by the management through having disgusting rewards for the employees according to their performance.
• Rewarding the employees past the agreed date of payment.
• Employees being exposed to the poor conditions of working.
• Raise of disagreements between the employees and management without serious concern is taken out.
• Discrimination among the employees due to different background.
• Poor management of the resources.

All the above are selected to be main causes of poor and low performance among the employees. The suggestion was derived from the collected information.

Analyzing the collected information and suggesting the solution

All collected information must be investigated and evaluated well to find out the correct solution among the employees. Many factors and issues have been identified concerning the employees behavior towards the existing problem. All this collected information is based on the individual, organization or group level (Berger and Jonathan Goodman 15). The group of experts analyzing this collected data must follow procures of handling the problem among the employees in the organization. Following these guidelines will the team to identify the correct and viable solution towards the problem. The following are the steps:

• Identifying the problem. The expert team first must identify the problem affecting the Arc of Grays Harbor. Identifying is a very good step to start in solving the problem. The main problem in the organization is low performance of the employees due to the social isolation which the organization face while offering the service to the community. This problem affects the whole organization negatively. In the processes of identifying the problem also the team is require to define the problem in a correct way.
• Analyzing the environment. This is the situation surrounding the problem. The environment must be evaluated to get the main cause of the problem. The information collected should be evaluated according to the area of specialization. The problem in this organization is being by several factors surrounding the organization. These factors includes, the employees and clients behavior, the management policies and regulation, and the entire community finally (Liu, Xiao, et al 3885). The team must describe the problem according to the respective of where, how, when, with whom, why and what is happening within the environment of the problem.
• Formulation of alternative solutions. After defining the problem and analyzing the environment, the team is able to draw out several solution which might be the solution of the problem. Creating many alternative solutions is important since this increases the chance of getting the correct solution. These solutions are formulated according to more information collected for the same problem. All alternative solutions are relevant towards getting the correct solution of the problem.
• Solution selection. This is done after analyzing and examining all the alternative solutions toward solving the problem. The team of experts is required to choose one of the best solution to be implemented. The solution should be selected keenly according to the suggested cause of the problem (Martin, Robin, et al. 100). The overall solution the team have selected amongst the others is to implement strong management in the organization.

Gathering Relevant Information

Setting of a strong management will be a very sound decision towards getting the solution of the problem. The following are reasons of selecting this solution:

• Having a strong management team will be able to set policies and regulation concerning the payment of employees on time and rewarding the accordingly.
• Since the management will be the top decision making, it will allocate resources accordingly and put on measures of controlling them.
• Disagreement between the employees and the management will be eliminated or minimized since all communication direction will practice amongst the employees and management.
• Implementation and control. The selected best solution is required to be implemented and controlled to bring a positive result in organization (Arc of Grays Harbor). The selected team and the management must implement the solution in a perfect way in all levels of the organization. Controlling the implemented solution involves setting up the correct measures which will guide the solution (Namvar, Morteza, et al 1). Also, this involves allocating resources and being ready for any change which will result from the decision. The team, management and all other party involved should come together and put one effort in supporting this solution of implementing new and strong management.

Conclusion

Organizations always should be ready to experience organization behavior problems in its daily activities. Employees, management and any other party related to the organization are affected by the problem in the organization in one way or the other. The organization should have a team of experts who will handle problems in the organization through making correct decision in achieving the solution. Arc of Grays Harbor experienced the problem of poor and low performance of employees in the organization. After gathering relevant information from the organization, this made the process of analyzing the problem very simple and get the solution of the problem.

The organization was forced to change the management team and bring in new and strong one which will be able to handle the organization behavior. To get better solution of the problem, it is good to follow the decision making procedure, starting by defining the problem until the solution is implemented and correct measure put on place.

References

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