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Mistakes Of Astrazeneca

Discuss about the Case Study and IT Research for Mistakes of Astrazeneca.

The case study states that AstraZeneca had rejected over 1.4 billion USD of Outsourcing Contract from IBM. AstraZeneca or commonly what is commonly known as AZ had terminated the agreement for IBM that provided the company with IT service operations and facilities for the data centre by 2011 of April. The MSA or the Master Service Agreement required that the Organization of IBM would provide the organization of AZ with services that are shared for a limited amount of time until the time of their Exit Period. The mistake committed by the AZ in the business process is their policy was not dynamic. The AZ could not predict the possible changes during their contract with IBM. The dependency on the information technology of the organization made them unable to track the contract for the termination, which was the most important part of the business process.

The contract between IBM and AstraZeneca required that IBM would provide operations and services to the organization AstraZeneca through a limited period of time till the contract lasted. The contract had defined that the services should be ‘shared’ as the services would require being as ‘shared infrastructures’. However, the word ‘infrastructure’ was not clearly defined in the contract(Soomro,  Shah & Ahmed, 2016). The justification of the IBM was that the infrastructure is only applied to the operational area, and it was not applicable for the infrastructure to the shared data center. Another mistake made by the IBM was the assumption that the outsourcing of the contracts is hard to achieve .They also had the knowledge of the profit accumulates by the company they are providing services for the first two years of the services. It can be said that the organization should be aware of the details about the termination of the contract and the remuneration of the services given to the AZ. 

Generally, in case of outsourcing contracts, the term for the contracts lasts two to three years for outsourcing deals for applications. However, the deals between IT operational infrastructures tend to last a little bit longer than the usual. They tend to extend from the traditional contract limit of two to three years to five or more years in general. This is because the data centre service providers delivers the services in much better way. In accordance to that, while a service is being scheduled for a longer period of time, it is extremely important that these services be established with a benchmarking process that makes sure that the cost rates at the time of signing the contract be flexible enough to accommodate the changes in the economical aspect with the passing of time till the contract gets terminated. This also applies to the changes that are constantly noticed in business processes to the changes that are everlasting in the technical areas. Therefore, the organization should change in such a way that will maintain the sustainability with the working structure of the organization.

Mistakes Of IBM

The two major companies, IBM and AstraZenece  has made this mistake due to the lack of knowledge about the business in long  run.. AstraZenece did not assume that the change would be rapid and they could not fortify the IBM contract. On the other hand, the IBMdid not pay detailed attention to the contract details.IBM had not thought the fact through that there would be such problems and AstraZeneca were in literal hurry to close the deal in order to be clear from any of the legalities of contracts being closed to the organization of IBM. Therefore, all the mistakes were committed out of sheer mistakes in adhering to details and foreseeing the business processes.

The mistakes committed by the two major companies  indicates that the 2007 SLA has failed in a very bad way. Both the companies has failed to pay attention to the contract details. Making the process accordance  with the time was the mistake made by the AZ. The AZ did not realize that till the time of contract with the IBM, the changes in the business process will not incorporate with the rapid changes. The mistake made by the IBM was that they had overlooked the details about the contract.

The contracts and the pricing of the IT services are included in this policy. In order to specify the collaborations there were 13 principals. Among those 13 principals , there was a policy which states the ‘ fix first, pay later policy’. According to this policy in case if any IT issue arises , kit will be fixed n the highest priority. This will enable the faster solutions. In case, if the conflicts occur , both the AsterZeneca and the vendor will solve and oversee the problem independently.

The use of arbitrator is less expensive than indulging a lawsuit in order to dissolve the conflicts. The arbitrator will also be an inexpensive alternative while will take much less time compared to the lawsuit. Arbitrator is less confrontational than fighting the lawsuit.

Information management is the process of evaluating the data and resources acquiring from the various sources and use those processed information to achieve the personal and organizational benefits. The end of the process is the deletion or abort of the information. In the reality, the concept of the information management is unattainable (Carriker, 2016). The general concept of the information management is not clear enough to interpret. There are three reasons that can able to answer the situation (Goldschlag et al.,2015). These are the various interpretation  of the definition of the management, along with the  definition of the information is also interpreted in a different ways. The last reason is the changing role of the leader in the organization. The article will make an approach to understand the primary concepts and related terms of information management (Soomro,  Shah & Ahmed, 2016). In order to understand the matter clearly, the brief introduction about the information management  has been discussed . The possible digital disruption and  the sustainable performance in the organization with the help of the information management. This will help to get a more clearer view about the impact of information management in the organization.

The Reason Behind The Outsourcing Contracts To Be Of Five Years

It is a complex task for the organizations to keep the track with ever changing market. Nowadays, the consumers want the customized service and their demands are changing. Gaining the loyalty of the consumers is not easy. This makes the organizations to work on attracting the new consumers along with keeping the good terms with the existing customers (Robinson et al.,2014). Some of the examples of the changing environments for the organizations are change in laws and regulations and amount of touch points. Organizations are needed to evaluate the new plan before jumping to the conclusion and taking up the initiatives to implement the new plans. These choices are the part of organizational management. The proper way of implementing an idea of information management goes through several processes in an organization. This could be done by identification of a information, judgement of the information is based on the analysis of the information through the combination of different needs(Soomro,  Shah & Ahmed, 2016). In order to determine the significance of the next level information the filtering of the information at initial stage is needed. Prioritize the information in accordance with the business needs and advising the information management to be flexible enough but not active to loss of information from the business management system.

In order to make the choices, it is necessary to consider all the internal and external factors. This will help to understand the actual needs for the organization.  The main objective of the information management is to make the strategy which will help to achieve the greater advantage in the competitive market.

In order to make the strategy different attributes of the organization should be considered. The plans should cooperate the objective of the company and will help to make the enterprise information management EIM plan. The choices made are captured in a plan, the enterprise information management EIM plan. The EIM plan is based on various matters of an organization and these bring effective changes in the industry. These changes are essential, as the implementation of a correct information management plan leads to the organizational success in keeping up with the ever changing structure of business, economics and technology and moreover keeps pace with the competitors as well.

Information management is  complex task and it needs care and proper plan for the implementation. The main concern during the implementation should be regarding the goodwill of the organization. The plan should eliminate the chances of loss of information. 

The problems regarding the information management in real word situation is more complex. The implementation needs to be in more sophisticated way. The implementation should not require to gather a large chunk of data to compare and analysis future prospect of the organizations and outcome of the business. However, it is not mandatory that these information will give fruitful result in the future. The smart business intelligence tools can be used to make the difficult decision making.

This is simple because these are very difficult to achieve given their complexity and volumes of data. It is required that the process should have and anti-disciplinary approach and the process orientation to analyze the information by the combination of the Business Information tools along with data collation and collaboration given the external third party owners of the data, and the integration of its architecture and technology as well. The technologies and the engineering sciences are all related to the integrated systems that would help in handling the problem in a much more sophisticated and extensive way (Laudon & Laudon, 2015). This is called Collaborative Business Intelligence or the CBI.

The Reason Behind The Mistakes Made By The Two Major Corporation

Propagation of thee information can be achieved by the business intelligence(Dumais et al.,2016). Putting together a Business Intelligence program meant assimilating massive amounts of enterprise data from disparate sources using an ETL or Extract, Transform and Load tool, and generate reports with a query having industrial strength and reporting tool.

The business intelligence helps to analysis the data on ad-hoc basis and helps the business experts to get answers about the critical business questions.

However, in the past years, a lot of things changed that put paid to the ability of the power user to work with those answers (Soomro,  Shah & Ahmed, 2016). Some of these changes are, the number of electronic consumer touch points has increased and the ability to capture these touch points has increased too. The business organizations and the consumers can use and evaluate the information in a digital way through the web interactions such as e-commerce, gadgets and social networking.

Information analytics is solely connected on information management system. In a much restricted way analytics systems look for management of information. When this is applied to the data analytics, it is considered to be the first step taken towards the CBI. The ways are restricted, however the organizations have been successful in presenting predictive data implementation in the analytics techniques based on the information to see the outcomes of what happens next. Popular examples of the use of predictive analytics include: in the telecom industry to understand churn, attrition and fraud; in banking and financial services to predict loan defaults and risk management in general; in insurance and retail to understand consumer behavior.

The use of this technique can be seen in the sports field. It is applied to judge or predict the possible winners on the basis of the previous information. It has been seen that during the matches the score cards of the current match situation is displayed (Soomro,  Shah & Ahmed, 2016). On that display the current match situation is described and the predictable winners are analyzed on the basis of the past data. However, the predication of the result does not mean that it must be happen in the  near future. It is just the reflection of the analysis which can be derived from the past information.

The another use of this technology is used in the traffic system, where is helps to reduce the traffic congestion and helps to choose the best path. The data analytics is becoming an important technique in predicting things in a realistic way.

It is a fair judgment that the organized and accessible data cannot provide all the insights for the predictive data. The most essential functions of a business process is the communication between the employees and the stakeholders. Knowledge and information is only passed on with accordance to that. The main function by which these are integrated and a sustainable feature is obtained is by the implementation of an overall and wholesome communication process.

It can be said that the management of the information and management of the knowledge are almost of the same features. 

The Reason For 2007 SLA Doomed

The companies which are providing the services to the users should consider the knowledge as an important asset The information regarding the business process is created, used , reused and at the end terminated (Rahman et al.,2018). In this way, the introduction of the information management happened and helps to transfer the disruption within the organization..

The healthcare sector can be considered as an example where information changes and cannot be controlled in a structural way(Soomro,  Shah & Ahmed, 2016). However, it is also necessary that the information be propagated in the entire industry in order to attain the fact of establishing a sustainable feature of the communication technology in the business. It can be said that the implementation of a new ICT technique would be valuable in this regard for handling the problems face by the industry in Information Management (Massaro, Dumay & Garlatti,2015). This can be done by the implementation of the Electronic Health Record, which is commonly known as HER. This helps to track the recent technical advancement and records the data regarding the patient (Galliers & Leidner,2014). The device follows healthcare system standards and it is so made because it would be easier to propagate the information across all other healthcare organizations as well. EHR systems has the capability to keep accurate data and records the condition of the patient within no time. It helps in retrieving a patient's previous paper medical records without the need to find and take out old medical reports. It also ensures the factor that the data is accurate and legible.EMR can be considered a the most effective way for recording and extracting the medical data and tracks the long term changes for the patient results from the digital disruption.

This can be said that the new technology will help to implement the latest technology and will help in maintaining the better information management within the organization. 

Conclusion

It can be concluded from this discussion that the management of the information  is the concerned asset of the organization. The process of the information needs to be done in a proper way. The process of information includes the use, reuse and termination of the data. Various ways point towards the single goal of adapting to the latest technological structures since the world of business is becoming more intertwined to the technological advancements. While making a strategy, it should be kept in mind that the process cannot be successfully implemented which cannot go with changes with the time. In case, if this happens , it will bring the organization by providing the  negative effects. The company will lack in the competition and business organization will face a lot of problems. However, feasible management of the Information is only possible through effective communication throughout and organization, it has also to be kept in mind that the information propagation is absolutely free of data loss and feasible for further implementation with careful handling of information. The article will make an approach to understand the primary concepts and related terms of information management (Soomro,  Shah & Ahmed, 2016). In order to understand the matter clearly, the brief introduction about the information management  has been discussed . The possible digital disruption and  the sustainable performance in the organization with the help of the information management. This will help to get a more clearer view about the impact of information management in the organization. It can be said from the above discussion is that the management of information is a critical issue. The management of the information needs to be done in a proper way. It helps to introduce some business intelligence tools which will help the organizations to manage the business and the information within the organization. The process of the management of information helps to modify and improvise the business strategies and implementations. 

References

Carriker, R. (2016). The Case for Exposing Every Student to Entrepreneurship. In United States Association for Small Business and Entrepreneurship. Conference Proceedings (p. AZ1). United States Association for Small Business and Entrepreneurship.

Dumais, S., Cutrell, E., Cadiz, J. J., Jancke, G., Sarin, R., & Robbins, D. C. (2016, January). Stuff I've seen: a system for personal information retrieval and re-use. In ACM SIGIR Forum (Vol. 49, No. 2, pp. 28-35). ACM.

Galliers, R. D., & Leidner, D. E. (Eds.). (2014). Strategic information management: challenges and strategies in managing information systems. Routledge.

Goldschlag, D., Ginter, K., Weiss, Y., & Bartman, M. (2015). U.S. Patent No. 9,171,172. Washington, DC: U.S. Patent and Trademark Office.

Laudon, K. C., & Laudon, J. P. (2015). Management Information Systems: Managing the Digital Firm Plus MyMISLab with Pearson eText--Access Card Package. Prentice Hall Press.

Robinson, J., Muller, P., Noke, T., Lim, T. L., Glausi, W., Fullerton, L., & Hamar, D. (2014). U.S. Patent No. 8,707,185. Washington, DC: U.S. Patent and Trademark Office.

Soomro, Z. A., Shah, M. H., & Ahmed, J. (2016). Information security management needs more holistic approach: A literature review. International Journal of Information Management, 36(2), 215-225.

Massaro, M., Dumay, J., & Garlatti, A. (2015). Public sector knowledge management: a structured literature review. Journal of Knowledge Management, 19(3), 530-558.

Rahman, M. H., Moonesar, I. A., Hossain, M. M., & Islam, M. Z. (2018). Influence of organizational culture on knowledge transfer: E vidence from the G overnment of D ubai. Journal of Public Affairs, 18(1), e1696.

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