Planning For An Operational Essay.

About the organisation

Provide an overview of the organisation and product/services/programs.

Describe the key functions and activities of the work area you will develop an operational plan for.

Briefly describe at least two objectives outlined in the strategic plan (if there is no strategic plan for your business, develop two objectives for your work area or business).

Describe your job role.

Explain how your job role contributes to the broader goals of the business or work area.

Social start up manufacturing computer tablets for student in primary level. Apart from hardware focus, team creates content, activities and software to educate and engage children.

Planning to have two classrooms connection. Supervising classroom that brought services and product and classroom that received the donation so as enhance growth and collaborative via cycle learning.

Tactical objective; assist the sale team focus on bigger sales and minimise number of potential problems that can rise from individual consumers.

Strategic objective; envisioning a world where each student learn to write and read to classroom that purchase the products of worlducation and train and donate classroom that can’t have same technology.

Sales representative

Ensuring sale rates advances under short period of time 3 years and selling more computer tablets to many schools in different counties, strengthens skills of their people,  generating income in software subscriptions and hardware sales and to support better growth.

Source information

Identify stakeholders who will contribute to the operational plan and provide relevant approvals:

· Who are they (consider escalation, specialist resource manager, colleague, client)?

· What contribution will they make?

· What will they approve (if relevant)?

Identify and summarise any legislation relevant to the operational plan you develop.

Identify and summarise any organisational policies and procedures relevant to the operational plan you develop. (Attach proof to this section of your portfolio).

Summarise the financial information (e.g. budget and forecast) that will inform spending and (attach proof to this section of your portfolio).

 Board of directors, CEO

Specialist resource manager.

Overseeing reviews performance, recruiting, training and keeping workers record.

 Individual consumers software access on cloud-based solution.

Code of conduct: by behaving with integrity and honesty. Treating each worker and customers with courtesy, without any kind of harassment and comply with all organization statutes.

Workplace safety strategy; giving guide to new workers, maintaining clean workplace and be well-informed with new actions or protocols.

Generated revenue $35 million for year 2020, net profit of $7 million net profit, $4 million cash flow. Estimated revenue $ 45 million, $5 million net cashflow, $9 million net profit. Manufacturing process disruption led to decrease of profit management and supply chain projects revenue of $55 million, net profit $5 million and negative available funds of $3million.

Identify potential activities

What potential activities are required to address the objectives (at least three per objective)?

What are your suggested time frames for each activity?

Who will be responsible for the completion of each activity?

Supervising, planning and organizing.

Planning for 1 year, supervising 3 years and organizing for 3 years.

Executive their responsibility is planning, supervisor ensure subordinate groups get away with production amount assigned, when to do it in acceptable costs, safety and safety  levels. Human resources initiates plans implementation by clarifying working relationship, deploying effective resources and jobs.

Establish potential human resource requirements

For each potential activity in the operational plan, list the human resources required (at least one new human resource should be required).

For each human resource:

· research and summarise information on resource options and how the resource may be sourced (e.g. can internal staff do the job, are consultants required etc.?).

· analyse options and choose one.

· explain how the resource will be recruited and inducted following policy and procedure.

· explain any financial implications (e.g. approval required, amount to be budgeted for etc.).

· explain any Intellectual Property (IP) requirements, rights and responsibilities linked to the resource.

Human resource supervisor administers and develops policies and programs such as benefits, staffing, employee relations, safety and training. Resource manager administers pay, leave and benefits, interviewing and hiring staff and enforcing firm practices and policies. Software developer designs, research, managing and implementing software programs.

Staff provides current visibility in workforce on multiple levels for example experience, skills and cost Value addition supplementing personal employees’ preferences in career and work development wants. Consultants required to increase profitability and likelihood of success leveraging appropriate technology like machine learning that will help resource managers in making the greatest resourcing alternative for the business and manpower.

Machine learning

Machine learning  is artificial intelligence subfield that concentrates on data statistical analysis to give system in computer ability to “autonomously” learn without being programmed. Its helpful for staff to understand basic machine learning for utilization for technology  in decision-making and recruitment process.

The establishment of manufacturing facility forecasted $5 million, shelf tablets purchase amounting $300 million, cloud-based solution development for customers access on their individual software $2 million, repurposing second-hand tablets $1 million and outsourcing third party manufacture $2 million.

Names  and images used in business; includes copyrights, trademarks and patents in company valuable assets how they function and how to protect. IP should not be infringed since it’s a complex task thus having a  good strategy to deal with infringement all times.   

Establish potential physical resource requirements

Use the information from your research and knowledge of your work area.

For each potential activity in the operational plan, list the physical resources required (identify at least one).

For each physical resource:

· research and summarise information on resource alternatives (e.g. RPA vs human input)

· analyse options and choose best one

· explain how the resource will be obtained/purchased following policy and procedures

· explain any financial implications (e.g. approval required, amount to be budgeted for etc.)

· explain any Intellectual Property (IP) requirements, rights and responsibilities linked to the resource (other than those already considered).

Money, time, people and suppliers.

Money(financial)

Finance deals with firm actual capital that is analysis, planning financial, treasury department managerial functions. Human input deals with human  capital management in firm.

RPA

Enables firm to lower manual task such as payroll processing and compensation changes. In the light of expanding competition and cost pressure, the digitalization of supply and purchasing management establish major investment arrangement for organizations. Because of this, RPA is progressively applied to optimize, automate and redesign procurement processes.

Successful RPA application increase competitiveness as a result of considerable time and cost savings. Market value $55 million for 2020.

Trade secrets; the data should be known by limited group of people, commercially valuable and steps taken reasonable by right holder of the data secret such as use of business partners and workers confidentiality  agreement. The uncertified acquisition, exposure of secret data in a contrary manner to commercial honest implementation by others is regarded as an unjust practice and a violation of the commerce secret defence.

Establish potential KPIs

For each activity, establish measurable KPIs.

Show how you approached establishing the KPIs in a mathematical way using problem-solving.

How do the KPIs reflect financial requirements?

List ways to monitor the KPIs.

Clear written KPI detached, sharing KPI to stakeholders.

Calls-the number of calls a representative has with prospects or customers weekly, monthly or daily is an attainable metric to measure stated abundance of call tracing technology.

Talk time- its deeper than calls since talk time calculate the amount of time consumed in a conversation with client whether in a single call or the sum of all communication.

Emails- same as calls, the number of emails a representative transmit can frequently indicate sales achievement or a lack therein.

Meetings booked and run- meetings occurring at each stage of the sales channel. Tracking these there must be specific activities will be helpful to understand the acceleration of company sales channel.

Total revenue sales received divided by total invoiced revenue sales that is; $ 55 million sales revenue divide by $32000 invoiced revenue sales equals to $1718.75.

Total revenue sales divided by total spent hours on sales calls, email, meeting booked and talk time which generated revenue.

By improving costs, profit, revenue and cashflow via its relationship synergistic with non-financial KPIs.

Net profit margin, gross profit margin, leverage, quick ratio, working capital, current ratio and inventory turnover.

Identify data security issues

Identify any data security requirements or issues associated with the activities.

Data tampering, lack of accountability, falsifying-related risks, data and eavesdropping theft, unofficial access to columns, data rows and tables and complex user administration requirements.

Data tempering – causes risks which are important data exposed, files deletion and vital messages being altered or changed.

 Attach:

Proof of policies and procedures relevant to work area and/or operational plan

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Proof of financial information and relevant calculations (e.g. budget, graphs)

?

Consult with others

Summarise the outcomes of your meeting with relevant stakeholders:

· Which stakeholders did you consult with?

· Why were these stakeholders part of the consultation process?

· Were any changes to your suggested activities, resources, timeframes, KPIs and monitoring processes requested?

Describe how you collaborated to achieve joint outcomes.

How did you seek feedback, advice and support?

Ensuring timely and correct data flow with shareowner, developing and managing products services, assuring timely flow of correct data to smooth successful outlining and decision making, identifying  target advance with market  outlined appropriate market employing drive diversity of strategic  promotions.

Regulatory agencies

Lead to a greater chance of an implementation success since stakeholders have sense of ownership and want venture success, is best practice it presents great transparency, demonstrates and governance desire to engage in interpersonal communication.

Yeah, by coordinating excellent communication through face-to-face meet up.

Meetings occurring at each stage of the sales channel.

Continuous support in venture success from shareholders and by improving costs, profit, revenue and cashflow

Objective selected from strategic plan

Activity required to realise objective

Person responsible for the activity’s successful completion

When must the activity be completed by or during which period is it to be completed

Human and physical resources required to complete activity

KPI to measure and monitor success of the activity

Objective

Activity/

strategy to achieve objective

Person responsible for completion

Timeline

Resources required

KPI

Budget

Increase sales and new customers

Increase client acquisition

Improve client satisfaction

Online advert

Advertising consultant

2 months

Sale person

Milestones and better decisions to help people in the organization.

Net profit increase.

Live demonstration arrangement

Sales manager

3 months

Human resource representative

Strengthen customer skills and provision of customer excellent services

Services improvement

Calling or emailing clients

Customer help desk

Working days

Sale manager

Having good relation between the client and customer help desk

Profitability increase

Decrease acquisition cost

Use of marketing automation

Sales team

Monthly

Sale personnel

Brand retention improvement

Lowering Acquisition cost

Activity/strategy to achieve objective

Potential risks

Planned Response

Activity required to realise objective

Risk associated with the activity

How you will mitigate the risk

Natural disaster for instance flooding

Can destroy company building

Evacuating the premises of business without menacing injury to workers.

Cybercrime

Failing to encrypt information

Prioritizing cybersecurity policy for example establishing cybersecurity governance, protecting firm information and networks, be able to detect unofficial activity and, address and identify hazards associated with remote entry to customer information and funds requests transfer.

Hardware disruption(Polymorphic malware)

Destructing computer software for example worm, virus, spyware or Trojan

Company needs extra protection layer on top of antivirus result. Blockade line must be a product that should proactively act to malware identity, and be capable to obstruct entry to malicious servers and cease information leakage.

No data security training

Most ordinary files which cyber attackers utilizes to invade company system

Worker cybersecurity awareness and training for company’s safety. This training might be valuable to themselves in their daily lives.

“Bring Your Own Device”(BYOD) and mobile security

BYOD impose heavy burden and mobile cyber security breach on organization.

Increasing and changing budget on security yearly, creating awareness on BYOD security policy and having password protection on mobile devices.

Intentional or accidental errors

Causes the damage or destruction of computer resources.

Introduction of prevention/intrusion- detection systems should be utilized to protect contrarily denial of service assault.

Approve plan

Follow organisational policies and procedures to seek approval for your operational plan:

· Who will you seek approval from?

· How will you seek approval?

Attach proof of approval (e.g. minutes of executive team meeting, draft email) to this section of the portfolio.

Approved plan

Manager

Team meeting

Document resource requirements

Document the resource requirements (following organisational policy and procedures).

Attach proof to this section of the portfolio.

Employment contracts, resumes, job descriptions, company policies and background checks.

Employment contract, job descriptions, documents for performance appraisal, statutory documents, documents for employee compensation, employee handbook and documents for recruitment process.

Explain plan to team

Attach proof to this section of the portfolio (if not already viewed in person by the assessor).

·  Credit cards for all business should be returned to the business when the person is requested to by the Business Manager or where workers are no longer business employees.

· Continue improving the capacity of service given to customers.

· Targeting identified advance markets with organized, market appropriate drive employing a diversity of promotional approach and advertising mediums

· Effective maintaining of conversation channels with shareholders to determine requirements for industry and then products advance and services handle accordingly

· Continue advancing the abilities, understanding and our team effectiveness via development, commitment and coaching

· Continue improving conversation channels with each and every stakeholder, appropriate flow assuring and data accuracy to facilitate successful decision and plan creating

· Offering clients with fee attractive structures.

Regularly analysing of functioning for effectiveness and making development when and where mandatory.

· Bettering our  advertising and marketing

 Attach:

Proof of stakeholder meeting (if relevant)

?

Documented resource requirements

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Operational plan (if you did not use the provided table)

?

Contingency plan (if you did not use the provided table)

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Proof of operational plan approval

?

Explanation to team (if relevant)

?

Confirm human resource acquisition

Confirm that any new staff members required to complete the activities in the operational plan were recruited and inducted according to the organisation’s policies, practices and procedures (e.g. via email, face-to-face conversation, survey etc.)

Attach proof to this section of the portfolio.

Face to face

Agreed that all executives must be competent in organizing and planning, have great inner-personal skills, are able to train, guide and coach new workforce members to attain personal and organizational objective. Since workers are the accurate assets of company. Workers are the one who effectively contribute towards the functioning success of company by implementing, managing and carrying firm to its overall purpose achievement. No additional price were obtained in the professional and  personal development of new workforce.

Confirm physical resource acquisition

Confirm that any new physical resources and services required to complete the activities in the operational plan were acquired according to the organisation’s policies, practices and procedures (e.g. via email, face-to-face conversation, invoices, quotes etc.)

Attach proof to this section of the portfolio.

Face to face

The CEO was happy that most actions scheduled by the sales executive were completed on time and within budget. No costs added were obtained in the professional and personal development of workforce. Nevertheless, there are still too much complaints from  customer and the executive director was worried that the sales executive organisational ability needed advancement to prioritise tasks successfully and customer complaints decrease by another 20%. The executive director requested that the sales executive discuss his professional and own personal development and then look in a month time to debate progress.

Incorporate Intellectual Property (IP) requirements

Take necessary steps to ensure any IP requirements (established in Section 1 of your Project Portfolio) are incorporated in the execution of activities (e.g. memo to staff, contractual agreement, email to include it in induction process etc.)

Attach proof to this section of the portfolio.

                  MEMERANDUM

DATE: 12 May 2020

TO   :  Staff

FROM: Manager

SUBJECT: COMPANY PROGRESS

I’m writing to inform you that trade secrets the data should be known by limited groups of people.

As our company continues to grow commercially valuable by right holder of the data secret for business partners and worker confidentiality agreement. By improving cost, profit, revenue and cashflow via relationship synergistic with non-financial KPIs.

Please let me know if you have any questions. In the meantime, I’d appreciate your cooperation as you all company task takes place. Thank you.

Plan and implement monitoring

Choose one activity and its related KPI.

Establish a process that can be used to monitor and document performance of the KPI (either using a flowchart or words).

Implement the process (e.g. by placing a poster in the office, sending an email etc.)

Attach proof of your implementation to this section of your portfolio.

Emails- same as calls, the number of emails a representative transmit can frequently indicate sales achievement or a lack therein.

Words; Tracking these activities will be helpful to understand the acceleration of company sales channel

                     EMAIL

JOHN WENDY
DATE 25^th May 2020

KENNEDY PAUL

CEO

WORLDUCATION

G.P.O Box 167 B

South Australia.

Dear Kennedy Paul,

Thank you so much for having time to meet with me to discuss company sales, plan, strategy and management of company revenue.

As earlier had discussed there is need to review the company as it continues to grow commercially valuable by right holder of the data secret for business partners and worker confidentiality agreement. By improving cost, profit, revenue and cashflow via relationship synergistic with non-financial KPIs.

Please let me know if you have any questions. In the meantime, I’d appreciate your cooperation as company task takes place.

Thank you.

Assess progress

Assess and document the progress of the activity you selected to monitor in the previous step (use the data showing underperformance).

You may consider:

· Is it likely to be completed within the timeframe set?

· Will it meet budget?

· Are any additional resources required?

· Are any resources under-performing (identify at least one)?

Attach relevant data/proof of progress to this section of your portfolio.

Attach documented performance to this section of your portfolio.

The CEO appealed each manager to generate a business plan to contrivance this to their sector. The executive should administer inside the predicted amounts value. Within a period of one month.

Yes

Yes

Support, self- assessment and technical assistance for framework implementation.

Misconduct

Sales executive decides to remit the purpose “boost trade to boost contribution to poor classrooms” and “ability strengthening of their individual, to surpass clients hold”. Within a period of one month.

Negotiate and approve variations

Summarise the outcomes of your negotiations with relevant stakeholders:

· Who was part of the negotiation?

· What are reasons for underperformance and how can it be solved?

· What did you negotiate (e.g. adjusted timeframe to allow for additional training)?

· How can you support the resource going forward?

· Which variations were approved?

Attach proof of your negotiation to this section of your portfolio (if not already viewed in person by your assessor).

Communication skills, negotiation preparation,  negotiations trust building, information bargain and exchange.

Vision being to see a world without illiteracy

Employer, clients.

Lack of proper studying strategy; by studying while taking breaks, studying when one is fresh, taking note system.

Software creating , activities  and content to better activation and primary school education to children.

Artificial implementation technology agility that can  research on every student’s advancement and adapt creating the best path learning occurrence

Approve variations.

Gain approval from relevant stakeholders for the negotiated variation(s).

Attach proof to this section of your portfolio (e.g. minutes of executive team meeting, email etc.).

                     EMAIL

OLIVIA PAUL
DATE 20^th May 2020

SAMUEL NOELS

HEAD TEACHER

Australia Primary School

G.P.O Box 7 B

North Australia.

Dear Samuel Noels,

Thank you so much for having time to meet with me to discuss the creation of software, details and to better activities capture and primary school education to  children.

Worlducation goal is to transform the way student study at school to their necessity as they grasp, the ideal creating and  learning path event.

That’s why, for each classroom which purchases our product, we a train and give a classroom anywhere globally that can’t manage the identical automation . We jointly attach the classrooms so as student collaborate and  grow  around their pattern learning.  

Please let me know if you have any questions. In the meantime, I’d appreciate your cooperation as company task takes place.

Thank you.

Address underperformance

Confirm that support is provided where necessary according to policy and procedures (e.g. email to arrange training).

Attach proof of confirmed support to this section of your portfolio.

                     EMAIL

OLIVIA PAUL
DATE 20^th May 2020

SAMUEL NOELS

HEAD TEACHER

Australia Primary School

G.P.O Box 7 B

North Australia.

Dear Samuel Noels,

 I would like to take this chance to enquire about the commencement of training to student in your school on computer tablets technology and how ways to improve their academic performance.

Worlducation the goal is to transform how student study at school and how to necessity them as they grasp,  the ideal path creating on learning event.

Kindly let me know when to start the training we continue to improve

The skills, ability and effectiveness of our team via  training

commitment  and advancement.

Regularly  effectiveness  reviewing to all our enterprise and making advancement  where and when  necessary. In the meantime, I’d appreciate your cooperation as company awaits your feedback on date for training.

Regards.

 Attach:

Proof to confirm recruitment and induction processes

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Proof to confirm physical resource acquisition processes

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Proof of incorporated IP requirements

?

Proof of implementation of monitoring process

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Proof of data/progress (if relevant)

?

Documented performance

?

Proof of negotiation (if relevant)

?

Proof of approval

?

Proof to confirm additional support

?