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BUS6012 Business Operations And System

tag 0 Download 16 Pages / 3,761 Words tag 16-08-2021
  • Course Code: BUS6012
  • University: Birmingham City University
    icon is not sponsored or endorsed by this college or university

  • Country: United Kingdom


Part 1

B&M was formed in 1978 and they are variety retailers in the UK. B&M operate 450 stores across UK and employs. You should outline the essential components for 'effective business operations management' for B&M stores (B&M) in the UK. Use a soft systems methodology to evaluate the issues B&M might face if they decide to introduce facilities to enable their customers to order goods online and have them delivered to the door. Support your discussion with appropriate business operations models (i.e. operation strategy performance (priorities) model, customer value, the service gap model, four v's profile etc.)


1.You shout sleet with what &Ain &mg we Ncompafe to ere sector (*by customers Mn up lo the stores).
2. Retest?, the problems they may face going mane (the change)uPng Soh Systems Methocblogy (calico I ano),sas of need/problem to be solved).
3. Supped your clefunions with approprthle operations models (W.1alydoPM).

You should compare and contrast different models used by the sector in which B&M operates and recommend appropriate solutions for online shopping, make easier for customers to select and buy their products with fully integrated mobile applications (issues to consider centralised/decentralised inventory and delivery chain, customer value chain, cost implications, sustainability etc.). With reference to the parcel conundrum.

Part 2

For the new system you should include Root Definition. CATWOE and produce a detailed 'Rich Picture" (hand drawn) to fully illustrate your answer. Your rich picture must indicate the problems well as the solution. 04011110tded Wale acid moor).

By means of a business process plan illustrate the changes including AS IS" and 'TO BE". Detailed explanations of both plans are required and support your discussions with relevant literature. (Business process pbns mr feuded in de wed count but etebnation is iterated).

Tps SPLetlfe For Part rwo:

Part 3

Discuss how the managers would turn performance objectives into operations priorities and the resources that would be necessary for effective implementation of the new process tabour six hundred wont).

Using a Balanced Scorecard, discuss how the business performance can be measured post implementation (refer to the last three years of comParty annual reports and any other relevant data for improvement and target trends for 138M).

(Selaroed Sette carde start se ne inatoded in itochrunt but   mstun on each prosperave aanatodd. about hundred sods foe oath prorpcdive) Your work should be referenced including in text referencing with appropriate literature and form a logical and concise discussion.

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Total 16 pages

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