Auto Accessories: Management Issues And Opportunities

Introduction to Auto Accessories

Discuss about the Knowledge Audit For Business Analysis of Auto Accessories.

Auto Accessories is a small company distribute and sell vehicle accessories. Although they are new at the market they gain popularity among car owners for showcasing many attractive accessories. Most of their products come from an overseas supplier who are also specialist in manufacturing special and attractive designed accessories for cars. Many car owners acknowledged their products and purchase those products for driving experience enhancement. That make the company even more popular that is helping them to growing faster. Customers identified there specialism in popular and useful accessories such as colorful decorative car stickers, traffic recording camera, parking assistance camera viewer and many more. This attractive accessories attract many customer that increased their business procedure to a higher level. However, certain incensement in the business also increase their issues regarding management and customer satisfaction. Their current architecture is suitable for small business as they started. Now for the business growth they need to reestablish their business architecture in order to continue their legacy and implement new services. They are facing problems in both internal and external management section. Internally, the staff number is also growing so that management of staff payroll, ware housing and other in-house activities are hard to maintain for lack of suitable architecture. The most dominant problem is occurring in the customer management section. Customers’ needs to come down to the warehouse in order to purchase desired accessories. They cannot even check the availability before as they need to visit the warehouse or contact with the customer service staff. Staffs are also unable to fulfill all the customers’ requirement. So now owner of AA is thinking to implement an updated management system in order to run the business effectively. 

BA role is to consider the gap analysis in order to find the lack between the desire goal and the current state. The current state of the company is not very suitable as their architecture of business process is not working effectively. The current architecture and business process are needs to be analyze first to evaluate and implement the business process to continue their business.  This analyses process will also assist to find the opportunities and job role of individual. Their current system is getting robust as it cannot able to solve any issues they are facing rapidly. The business audit can be useful to understand the current situation. AA is a facing management issue as they are unable to manage their business process. Customers are unable to transit a suitable interaction with the company. Customers’ needs to locate their desired accessories all by themselves as not much staff helps available. The main functionality units are maintained by the administrative staff who are responsible for manage activates and carry out business problems. Customer service staff are responsible for fulfill the customer requirement and help them to showcase their desired product they are also responsible for providing availability information to the customer.

Management Issues Facing Auto Accessories

Problem: Auto Accessories is currently facing issues in the management section for the overwhelming incensement of customers for their attractive products.

There are certain problems occurs in their current business process is mainly in two section. AA is unable to produce any suitable platform for their customers. Customers’ needs to visit the AA store in order to check availability or purchase any product. They have foreign supplier that also takes time to deliver the orders. In the current market, the competitors are also increasing with new technologies and business plan. In the modern era, it has been essential to utilize ICT in order to gain advantage over competitors. Some Competitors are utilizing E-commerce website to sell their product and services which is an effective business plan as customers can check availability and purchase any product from anywhere. Another issues occurs in the internal management section as the staff activities are needs to manage suitable to execute the business plans. Staff member’s payroll, activities and management system is getting robust.

OPPORTUNITES: For continuing their business growth they needs to reestablish their management system and implement new strategies. Every opportunities first needs to be measured to check the effectiveness. To implement their current status there are certain approach they can take to compete with other companies and increase their brand value. They can implement an E-commerce website to provide an effective platform for the clients. Customers can easily utilize the website to check availability of any product or services. They can also purchase any desired product from anywhere. It also will lessen the AA management problems as staff members would not have to assist every customers, they can focus on other activities. And for managing internal management issues they can move their infrastructure to the cloud. Cloud service provider will be responsible to manage all the internal and external process effectively such as sales, marketing, warehousing, purchasing, staff payroll. They have the opportunities to implement new business process as B2B services. The desired for their attractive products are increasing gradually so they can enable the transaction between businesses to increase their services. This type of ICT technology is very useful and has been necessary nowadays in order to business in vast markets. By utilizing B2B services other wholesaler can also assist them to grow their business even more.

There are many stakeholders available in the AA although it is small business. Stakeholders play the most vital role on every business. Effective identification, understanding and management of certain stakeholders, their triggers and their expectations will ensure the improvement of the business ability to reduce risk, tailor mitigation measures and manage business activities. Stakeholder’s management and analysis enable the business opportunities. Stakeholders can be categorized as internal and external. Internal stakeholders are directly associate with the companies’ well-being at different level. Internal stakeholders are all the employees as staff member, the administrative staffs and owners of the AA. There are several staff members’ associate with different job roles. Administrative staffs are responsible for administrative action such as manage the labors, manage all memo with the invoices related to sell. They has to also manage all the companies’ activities such as arrangement of meetings, contact with suppliers and manage all the draft messages. Other internal stakeholders are owners who are always looking for profit and enhancement of the company’s business process. They are directly associate with making investment and make decision for company well-being. Without administrative staffs, there are other staffs under their supervision who are not directly associate with company well-being. However there works effect the company most as they are responsible for the basis works such as support customers to purchase their desired product and many more.

Opportunities for Auto Accessories

External stakeholder’s management also effect the company well-being. There are certain external stakeholders available who are customers, suppliers and competitors. Most of their customers are car owners who are seeking for modification of their car in order to enhance the driving experience (Pucheta?Martínez and García?Meca 2014). Mainly customers are car owners who are seeking for as parking assistance camera viewer, traffic recording camera, decorative car stickers. Car owners who are looking for modification in their car and want to buy unique designed accessories are desired customer for Auto Accessories. AA have foreign supplier who are responsible to provide products and services. Other stakeholders are competitors who poses the same market. It is also important to familiar with the competitor’s activities as they can propose new ideas and plan to change the pace of market.  

Environment scanning process is utilized to focus on the aspects in the macro level while business context can provide analysis of whole environment. Business context is a method which is used to analyze the whole business operation environment in order to gain insights. The environment can be categorized as internal and external environment. Context analysis can analyze both internal nd external environment in order to find the strength and weakness. The results can be effective to find get a clear view of the current status of the company and the environments. They can be acknowledges with the external threats as well (Fleisher and Bensoussan 2015). This will assist them to avoid any upcoming obstacle or threat which can affect the business. The main aim of the context diagram is to be familiar with the market situation to develop a strategic plan of action for the business. This strategies can be utilized to extend their business further and evaluate new opportunities.

The business is facing numerous obstacle at current time in the deploying and managing process. They are facing heavily issue regarding customer interaction (Dalkir 2013). Customer are unable to locate and purchase their desired product or services effectively. The only option available is to communicate with the staff member or visit the store. They previously use a little ICT technologies to interact with customer and executes their business plan. However this are not effective anymore as the number of the customer is gradually increasing. Their products has very demand among the car owners for the unique and quality design. Other internal problem occurs to manage all the staff members efficiently. Their typical architecture is unable to produce any suitable result for their managing services such as staff payroll, marketing, purchasing, warehousing, sales and customer service.

Internal and External Stakeholders for Auto Accessories

Externally, most competitors are utilizing web based application for their customers in order to gain more advantage over other. This approach is very effective as customers can easily locate and order their desired product without putting much effort from their mobile or other devices. This approach also enables the insights to increase the business by providing suitable offers to all the customers who are willing to purchase accessories.

Nowadays, it has been essential to utilize ICT application in order to continue effective business procedure. AA needs to implement their business by utilizing the ICT applications. Like other competitors they can also implement an E-commerce website for their customers (Bentley, Omer and Sharp 2013. From this website they can showcase their products efficiently. Customers also can check availability and place the order. And for internal management process they can utilize cloud based infrastructure to take the management process a step further. Cloud service provider will monitor and manage their business activities including revenue, profitability, expenses and staff activities (Sekaran and Bougie 2016. There are other several ICT application available to produce such results such as compiler, debuggers, assemblers and many more.

This figure illustrate the business context diagram, a proper implementation of online order system and cloud infrastructure. How the business process will be managed effectively. From this website they can showcase their products efficiently. Customers also can check availability and place the order. And for internal management process they can utilize cloud based infrastructure to take the management process a step further. Cloud service provider will monitor and manage their business activities including revenue, profitability, expenses and staff activities. While using cloud infrastructure the sales report, expenses & profit details and employee payment details will be managed effectively.

A business Process can be define as a collection of a structured tasks or activities which can be utilized to produce the desire goal. The aim of the business process diagram is to illustrate the business goals while blend with difference process relation. Normally three types of process are used to organize a system effectively such as supporting process, managing process and operational process (Witherspoon et al. 2013). Every organization follows this applications in order to achieve their short and long time goals. This process are also evaluate all activities of the entire organization and every process is consist of many sub processes with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process. Business process are been utilized to make suitable relationship among Customer Acquisition, product development, accounting and technical management (Bentley, Omer and Sharp 2013). For implementing online order system the business process diagram is follows.

Business Context Analysis for Auto Accessories

The diagram explains the business process which can be followed for proper execution of the business. As AA is facing problem to provide suitable services to all their customers such as car owners who are seeking for the attractive designed accessories (Ivers et al. 2015. This process diagram shows the business process which start at ordering process. Customers first locate their desired accessories they want to purchase. Then they can check the availability of the product. If the product is available they can place the order. For out stock products, AA can send request to their supplier from the website. When the particular product is available they can inform the customer for further purchasing process.  For a product available customer can also customize this accessories by the standard version as required (Hay 2013). At the end customers will get their ordered accessories shipped by the AA. This process can be useful to manage the increasing number of customers.

Conclusion:  

After evaluating all the process and business context the current status of AA is been analyzed. They are facing problems in the management section. AA is considered as a small company who provides attractive designed accessories to all of their customers. Most of their products come from an overseas supplier who are also specialist in manufacturing special and attractive designed accessories for cars. Many car owners acknowledged their products and purchase those products for driving experience enhancement. That make the company even more popular that is helping them to growing faster. Customers identified there specialism in popular and useful accessories such as colorful decorative car stickers, traffic recording camera, parking assistance camera viewer and many more. This attractive accessories attract many customer that increased their business procedure to a higher level. However, certain incensement in the business also increase their issues regarding management and customer satisfaction. Their current architecture is suitable for small business as they started. Now for the business growth they need to reestablish their business architecture in order to continue their legacy and implement new services. Customers also can check availability and place the order. And for internal management process they can utilize cloud based infrastructure to take the management process a step further. Cloud service provider will monitor and manage their business activities including revenue, profitability, expenses and staff activities. There are other several ICT application available to produce such results such as compiler, debuggers, assemblers and many more. This ICT applications can be useful to manage all the activities for proper execution of business growth and facilities.

References

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