Business Information System Analysis Of Life Care - Stakeholder Analysis, Use Case Diagram, Questionnaire, And Essay. (70 Characters)

Stake holder map

Discuss about the Report for Business Information System Analysis of Life Care.

This paper is about the business system analysis of the Tele-health monitoring system. This system is used for some medical checkup facilities such as blood pressure, heart rate, and weight. Life Care is an organization which provides Tele-health or remote checkup systems to the clients. Life care hires equipments from Tunstall. The present users have some problems regarding the use of the system provided by the organization. Although the remote checkup facilities provided by the organization are very helpful for the monitoring services provided by the medical centers, but there are some potential negativities of the system, for which the users have some problems regarding the systems.

In this report, the stakeholder analysis of the situation has been done.  Questionnaire will be developed for identifying the perception of the users. After that, Use Case diagram of the system also have been provided in this report.

A stakeholder is a party that has an interest in a company, and can either affect or be affected by the business. The primary stakeholders in a typical corporation are its investors, employees and customers. Stakeholders can be internal or external. Internal stakeholders are people whose interest in a company comes through a direct relationship, such as through employment, ownership or investment. External stakeholders are those people who do not directly work with a company but are affected in some way by the actions and outcomes of said business. 

Internal-Operation:   Hiring the equipments Developing the system Handling the system	Internal-Executive: Employees of Tunstall Employees of Life Care
External-Operation: Providing services to the clients Taking permit from the government authority	External-Executive: Clients Government Authority

Figure 1: Stake holder map

(Source: Created by Author)

There are four stakeholders of the system; Government authority, clients, employees of Life Care and the employees of Tunstall. The activities required for the operating the system for the business operations of the Tele-health services. The operations and the stakeholder association with the operations are categorized into two subsets; internal and external. The employees of Tunstall and Life Care are the internal stakeholders of the system. They are responsible for arranging  the equipments and the total handling of the system for providing the checkup services to the clients (Lienert, Schnetzer & Ingold, 2013). In order to use the systems and providing the health checkup services to the clients, Life Care needs to take the permit from the government authority. Therefore, the government authority is an important stakeholder of the system (Beynon-Davies, 2013). This stakeholder is considered as an external stakeholder of the system. The clients or users of the system’s facilities are the most important stakeholder. As the clients are not associated with the internal operations of the system handling, they are considered as the external stakeholders of the system (Chevalier, 2016). All the stakeholders of the system have to be aware about the operations of the system and the proper details of the equipments that are using for operating the systems. The two business organizations associated with the system are Tunstall and Life Care. They should analyze the impact of the equipments, if there exist some side effects of the equipments on the clients’ health conditions (Weiss, 2014). If so, then the clients should be aware about the facts by the organization.

Questionnaire

The questionnaire will be distributed among the stakeholders of the Tele-health services for gathering their viewpoints regarding the use of the systems. The viewpoints will help the service provider to understand the actual problems faced by the stakeholders and their expectations from the system.

Q1. What are the specific problems the users are facing with the Tele-health checkup service system provided by Life Care?

Q2. Is the system provided by Life Care is able to meet the expected level of work efficiency for the users?

Q3. What are the possible changes required in the existing system?

Q4. Are the equipments provided by Tunstall OK for the system?

Q5. What you think about the problems of the system, is it system fault or equipment fault?

Q6. What are the recommendations given by you to solve the existing problems and make the system more efficient?

Q7. Are there any government legislations regarding the business operations?

Q8. Is there any side effects on the users’ health condition of using this check up service?

Figure 2: Use Case Diagram

(Source: Created by Author)

Use Case ID	Primary Actor	Use Cases
UC-1	Customers	Create an account, Browse for Services, Request for a services, Pay for the Services, Get the Service
UC-2	Employees of Life Care	Request for permission, Submit the documents, Get Permission
UC-3	Employees of Tunstall	Give the details about the uses of products, Place order for the equipments, Fix rent of the equipments, Get the equipments
UC-4	Government Authority	Request for permission, Submit the documents, Get Permission

The stakeholders of the Tele-health system are represented as the users of the Use Case diagram and the operations between them are represented as the use cases. There are four users and three use cases. The information system for this business operation will handle all the detailed information regarding the users and the use cases. The business operations need to be performed by following all the rules and regulations of thee local and national governing authority (Rainer et al., 2013). The business organization need to take proper permission from the government by mentioning about the system, its equipments and services providing by the system. The details about the permission and the limitations of the system use should be stored in the system (Reich & Benbasat, 2013). The system will be able to detect whether the regulations are properly maintained or not. This was about the first use case mentioned as “Permit” in the diagram.

The second use case is the “Equipment providing”; this is about the arrangement of the equipments for operating the Tele-health services.  The service provider organization Life Care will use the equipments provided from Tunstall. The equipments will be hired from the organization (Järveläinen, 2013). The details about each of the equipments, their hiring dates, releasing dates and the conditions of the equipments all information need to be maintained by the information system used by Life Care (Singh, Sharma & Saxena, 2016). The information regarding the use of each of the equipments in the combined system of Life  Care should also be handled by this use case.

Use Case diagram and analysis

The third use case of this diagram is the main business operation of the business, which is the health checkup service. All the information regarding the clients engagements with the services have to be maintained by the information system. The different types of services used by the clients and their personal details are the part of this use case (Almutairi et al., 2013). This use case of the system will also be responsible for maintaining the financial information or the payment details of the clients. The payments of the clients will be dependent on the time and type of use of the Tele-health services (Singh, Sharma & Saxena, 2016).  All this information should be properly maintained by the information system for the efficient handling of the business operations of Life Care.

The authorized employees of Life Care with proper care should handle the information system. The information handling through the system should be managed without any error. A simple error in the information handling may be the cause of great hamper of the business operations of the organization (Al-alshuhai & Siewe, 2015). All the information stored in the system should up to date as per the progress of the business operations.

Conclusion:

The business information system for providing the Tele-health services by Life Care has been analyzed in this paper. The system is able to provide the e-helath check up facilties to the clients. The details about the business and the stakeholder analysis have been provided in this paper. The internal and external stakeholders of the business operations and the information system have been identified and a questionnaire has been developed for gathering the feedbacks from the stakeholders. The Use Case diagram of the information system has been developed and analyzed in this paper, where the users are the stakeholders of the system and the operations are the use cases. Each of the use cases are about the handling of different types of information required for the efficient handling of the Tele-health service providing to the clients. The stakeholders of the information system and the business operations should be aware about the importance of the system and the authorized employees of Life Care should handle it with great care. 

References:

Al-alshuhai, A., & Siewe, F. (2015). An extension of the use case diagram to model context-aware applications. In SAI Intelligent Systems Conference (IntelliSys), 2015 (pp. 884-888). IEEE.

Almutairi, S., Abu-Samaha, A., Bell, G., & Chen, F. (2013). An enhanced use case diagram to model Context Aware Systems. In Science and Information Conference (SAI), 2013 (pp. 270-274). IEEE.

Beynon-Davies, P. (2013). Business information systems. Palgrave Macmillan.

Chevalier, J. M. (2016). Stakeholder analysis and natural resource management.

Järveläinen, J. (2013). IT incidents and business impacts: Validating a framework for continuity management in information systems. International Journal of Information Management, 33(3), 583-590.

Lienert, J., Schnetzer, F., & Ingold, K. (2013). Stakeholder analysis combined with social network analysis provides fine-grained insights into water infrastructure planning processes. Journal of environmental management, 125, 134-148.

Rainer, R. K., Cegielski, C. G., Splettstoesser-Hogeterp, I., & Sanchez-Rodriguez, C. (2013). Introduction to information systems: Supporting and transforming business. John Wiley & Sons.

Reich, B. H., & Benbasat, I. (2013). 10 Measuring the Information Systems–Business Strategy Relationship. Strategic Information Management, 265.

Singh, M., Sharma, A. K., & Saxena, R. (2016). Formal Transformation of UML Diagram: Use Case, Class, Sequence Diagram with Z Notation for Representing the Static and Dynamic Perspectives of System. In Proceedings of International Conference on ICT for Sustainable Development (pp. 25-38). Springer Singapore.

Weiss, J. W. (2014). Business ethics: A stakeholder and issues management approach. Berrett-Koehler Publishers.