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Part A – Questions

Question 1

Describe two models or processes that can be followed when you are undertaking self-reflection.

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 2

Why is it important to understand the effect of values, beliefs and behaviour on your professional practice?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 3

Provide an example of a potential professional development support network within an organisation, and an example of an industry networking opportunity.

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 4

Describe at least two ways of accessing specialist advice or training available to employees in a community services role.

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 5

Why it is important to practice self-care in community services roles, and how can you recognise when additional support is required?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 6

Give two examples of principles and techniques for creating a personal development plan.

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

 

Question 7

Give two examples of principles and techniques for goal setting.

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 8

Give two examples of principles and techniques for setting realistic time frames.

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 9

What current and emerging industry developments or work methods can be used to improve work performance?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 10

Give two examples of legal and ethical requirements that relate to codes of practice. How can you use this information to review and improve your own work practices?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 11

Give two examples of legal and ethical requirements that relate to duty of care. How can you use this information to review and improve your own work practices?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 12

What is meant by ‘formal’ and ‘informal’ learning? Provide an example of each kind in relation to professional development.

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 13

Explain what you could do to seek support for a learning style when undertaking further training, and what benefit this may have.

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 14

What is the purpose of a performance appraisal?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 15

Outline two key techniques and principles for measuring performance and how they can improve an employee’s work practices?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 16

The practices, regulations and circumstances that shape your work practices are subject to change. Give two examples of how professional associations can provide professional development opportunities.

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 17

Give two examples of legal and ethical requirements that relate to work role boundaries (responsibilities and limitations). How can you use this information to review and improve your own work practices?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Question 18

Give two examples of legal and ethical requirements that relate to rights and responsibilities of workers and employers. How can you use this information to review and improve your own work practices?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Part B – Case study questions 

Read the case study, then answer the questions that follow.

Case study (questions 1–7)

Joel works in a program for young people with disabilities to help them develop their social, educational and independent living skills. Connor, a 15-year-old participant, engages in behaviour of concern. Joel loses his temper and just stops himself in time from slapping Connor to make him stop.

Joel feels very remorseful about his behaviour and realises he needs help to control his anger and Connor’s behaviour.

Later the same week, Joel observes a co-worker, Michael, giving chocolate to Connor to encourage him to modify his behaviour. Joel is surprised, as this goes against everything he has been told about managing behaviours of concern, and also because Connor’s parents have asked that he not be given any food containing sugar.

Michael laughs when Joel asks about this and says he does lots of things he is not supposed to do to ‘make Connor behave’, including giving him presents and small amounts of money.

Joel thinks that Michael is not helping Connor manage his behaviour and he is making it more difficult for other workers who do not offer bribes to manage Connor’s behaviour. Joel is not sure whether he should intervene in Michael’s irresponsible behaviour or just ignore the observations he has made.

CS Question 1

What should Joel do to obtain the help he needs (self-care) to manage his own behaviour?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 2

Why could Joel’s situation be described as an ethical dilemma?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 3

What common principles outlined in the ACWA Code of Ethics could Joel use to guide his actions in this situation?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 4

Joel feels isolated and has started to experience anxiety when he is working with Connor and Michael. Describe two possible consequences for Joel, Connor and his employer if he does not practise self-care?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 5

What effect does Joel think that Michael’s values, beliefs and behaviour are having on Connor?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 6

Michael receives a written warning from his employer about his conduct, as he is later observed by a supervisor allowing Connor to wander unsupervised next to a busy road while on a community activity. How has Michael failed to meet his responsibilities? Does he have a responsibility to change his behaviour and, if so, what changes should he make?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 7

Joel decides to talk about the situation with Connor’s behaviour support needs in a team meeting and to seek feedback from his colleagues about how he has managed the situation. Imagine you are Joel’s work colleague. What guidance or advice would you offer him?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 8–12)

Jennifer has been providing support to a number of families who use a respite program for which she is responsible. One of her colleagues, Tim, who runs a similar program is unexpectedly away for a fortnight as he has urgent family commitments to attend to. Jennifer offers to assist Tim by running his program as well as her own, seeing it as an opportunity to develop her management skills for the future. Jennifer decides to deal with the day-to-day administrative tasks and place on hold any urgent issues and new applications to the program, because she thinks it is more appropriate for her colleague to handle these on his return to work.

After the fortnight, Jennifer decides to seek some feedback from her supervisor about how she has managed the situation. Karina, the supervisor, tells Jennifer she is very impressed that she had been so careful in respecting the boundaries between the two programs and that Jennifer had not overstepped the boundaries of her role. Karina compliments Jennifer on her ability to manage two tasks effectively and also to ensure Tim is able to step back into his own role without any difficulties.

CS Question 8

Jennifer decides to also seek feedback from some of the people she has supported in the program during the fortnight. What is one approach she could use to do this?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 9

During the fortnight that Jennifer is running both programs, she runs a training workshop at an inter-agency networking meeting. What are two ways Jennifer could seek and reflect on feedback from colleagues from another agency at this training session?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

 

CS Question 10

Jennifer’s supervisor asks her to reflect on her own performance during the fortnight. What approach could you use to do this?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 11

Several of the participants in the training workshop provide feedback that Jennifer moved too quickly through the content and they did not always understand the information. Jennifer reflects on her workshop and decide there was a lot of content that she had tried to cover. What could Jennifer do to improve the workshop for next time?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

 

CS Question 12

What would be one legal and one ethical consideration that Jennifer would need to make before deciding how to respond when she knew Tim was going to be absent from work for a fortnight, given her own knowledge of her existing work role and job description?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 13–16)

Luke is about to participate in his first performance appraisal. He is nervous, but recognises that it is an opportunity to demonstrate his commitment to improving his work skills and knowledge.

Before the appraisal, he spends time thinking of examples of how he meets each key performance indicator of his job description. He also considers areas of work that he would like to improve and writes a list of goals and strategies for achieving them.

Luke has the interview with his supervisor, Claire. During the appraisal, Luke impresses her with how well prepared he is and how he has clear goals for his personal and professional development. They discuss Luke’s future work goals and Claire makes suggestions about training and personal development opportunities that could help him achieve them.

She also acknowledges Luke’s ability to develop positive relationships with clients, especially young males who have a similar background to his own. However, she suggests that Luke undertake cultural awareness training so he can develop a better understanding of the increasing number of people who come from other cultures and have etiquette and communication protocols different from him. 

CS Question 13

What must Luke learn how to do after the review, and how will it benefit his work practices?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

 

CS Question 14

How does Luke show commitment to upgrading his skills and knowledge?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 15

Why should performance review processes be conducted regularly?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 16

What are three options Luke could consider for building skills and knowledge related to cultural awareness?

Answer

 

Marking

q  Satisfactory

q  Unsatisfactory

Part A – Questions

Part A – Questions 

Question 1

Describe two models or processes that can be followed when you are undertaking self-reflection.

Answer

Two of the most renowned models of reflection are: Jenny Moon model of reflection and Gibbs model of reflection.

In Jenny Moon model of reflection, moon explains the common sense reflection as a form of mental procedure that has a purpose and anticipated outcome. This is applied to relatively unstructured ideas with no obvious solutions (Schön 2017).

In the Gibbs model of reflection, it is explained that the practise of reflection deals with the practitioners to portray on their basic way to think and respond for obtaining insight into self and practise.

Marking

q  Satisfactory

q  Unsatisfactory

Question 2

Why is it important to understand the effect of values, beliefs and behaviour on your professional practice?

Answer

It is important to understand the impact of values, beliefs and behaviours in professional practises since these factors inform about our thoughts, words and actions. In the professional practise, the decisions that are mainly taken reflect the values and beliefs of an individual (Bednall, Sanders  and Runhaar 2014). Besides values, beliefs and behaviour of an individual also motivates or influences other personals at workplace.

Marking

q  Satisfactory

q  Unsatisfactory

Question 3

Provide an example of a potential professional development support network within an organisation, and an example of an industry networking opportunity.

Answer

One of the examples of a potential development support network to a professional organization is professional business counsellors of financing team. Business contact and industry associations are the examples of the networking opportunity of the industry. It is important to grab these opportunities since it will help the organization to be updated about the business industry they are working in.

Marking

q  Satisfactory

q  Unsatisfactory

Question 4

Describe at least two ways of accessing specialist advice or training available to employees in a community services role.

Answer

While seeking specialist advices and making referrals it is important for the workers to be aware of the specific services that are available that might assist clients.

The ways of accessing specialist advices or training that are available to employees are:

·         Making relevant networking and contacts with the specialist and investigating their location (Jordan 2016).

·         Finding about the charges and referral processes to the services.

·         Ensuring to be objective in the procedure of identifying the behaviour of the client.

Marking

q  Satisfactory

q  Unsatisfactory

Question 5

Why it is important to practice self-care in community services roles, and how can you recognise when additional support is required?

Answer

It s important to practise self care in the community services since self care prevents overload burnout, self care reduces the negative effects of stress and finally self care helps to focus  and perform better.

Additional support is required when there lays lack to replenish spiritually, emotionally and physically. It is important to practise self care to promote care to others.

Marking

q  Satisfactory

q  Unsatisfactory

Question 6

Give two examples of principles and techniques for creating a personal development plan.

Answer

Two of the main techniques or creating a personal development pan are:

 Defining and prioritizing the goals

Understanding the strengths and recognizing the possible threats and the opportunities

Marking

q  Satisfactory

q  Unsatisfactory

Question 7

Give two examples of principles and techniques for goal setting.

Answer

Two of the examples of principles and techniques for setting goals are:

·         Clarity and challenge

·         Commitment and feedback

Marking

q  Satisfactory

q  Unsatisfactory

Question 8

Give two examples of principles and techniques for setting realistic time frames.

Answer

Two example of the principles and techniques for setting realistic time frames:

·         Understanding the requirement of the goals

·         Analysing the level of natural energy, determination and drive of the goals.

·         Analysing what sources are required to achieve the gaols

Marking

q  Satisfactory

q  Unsatisfactory

Question 9

What current and emerging industry developments or work methods can be used to improve work performance?

Answer

Some of the working methods that can be used to improve work performance are:

·         Organizing and prioritising

·         Avoiding distractions

·         Setting up milestones

·         Aiming for the clarity (Rüßmann et al. 2015).

·         Understanding the level of competition

·         Getting motivation through gamification

·         Communicating effectively and efficiently

·         Using the technology responsibly

·         Managing interruptions

Marking

q  Satisfactory

q  Unsatisfactory

Question 10

Give two examples of legal and ethical requirements that relate to codes of practice. How can you use this information to review and improve your own work practices?

Answer

Two examples of ethical and legal requirements that are relate to the code of practise are:

·         Support to the economic, social and political integrity by the members (Sclater and Bailey 2015).

·         Encourage equal opportunities at all level of employments in the organization.

The code highlights the core professional values and behaviours explaining the ethical considerations that are most commonly faced. The code of practise directly or indirectly affects the professional practise of the employment services.

Marking

q  Satisfactory

q  Unsatisfactory

Question 11

Give two examples of legal and ethical requirements that relate to duty of care. How can you use this information to review and improve your own work practices?

Answer

Two examples of legal and ethical requirements that relates to the duty of care are:

·         Taking care of the people and reducing the amount of harm they may experience.

·         Ensuring confidentiality of the personal information.

This information can be utilised to work within the ethical framework and to protect th client’s data and their rights.

Marking

q  Satisfactory

q  Unsatisfactory

Question 12

What is meant by ‘formal’ and ‘informal’ learning? Provide an example of each kind in relation to professional development.

Answer

Formal learning is a full scale learning which consist of courses and curriculum mapped in a very structural way. Informal learning is a flexible way of learning and is mainly used to create and deliver the contents quickly (Manuti et al. 2015).

In relation to professional development, example of formal learning includes courses, seminars and workshops

Examples of informal learning includes:

Rotations, secondments and job shadowing which invite learning by the experiences of new responsibilities. Offsite visits are also the examples of informal learning.

Marking

q  Satisfactory

q  Unsatisfactory

Question 13

Explain what you could do to seek support for a learning style when undertaking further training, and what benefit this may have.

Answer

Employee trainings are beneficial to both the individual and the business. Some of the possible benefits and measures that can be taken while undertaking further training are:

·         Keeping up with the changes in the industry

·         Being in touch with all the latest and updated technological developments

·         Staying ahead of all the competitors

·         Being able to analyse the weakness and the skill gas

·         Maintaining skills and knowledge (Cunliffe 2016).

·         Advancing the employee skills

·         Increasing the job satisfaction levels

·         Internal promotion opportunities

·         New talent attraction

Marking

q  Satisfactory

q  Unsatisfactory

Question 14

What is the purpose of a performance appraisal?

Answer

There are several purposes of a performance appraisal. Some are:

·         Evaluating and developing the human resource of an organization

·         Providing direction and guidance to the employee

·         Improving the performance of employee at the workplace

·         Development among the employee by their requirements to new skills and knowledge.

·         Justification for transfer, promotion and termination.

Marking

q  Satisfactory

q  Unsatisfactory

Question 15

Outline two key techniques and principles for measuring performance and how they can improve an employee’s work practices?

Answer

Two major techniques to  measure the performance are:

Exposure to weakness: This technique is beneficial since it can help an individual to improve after understanding the weakness and the faults. Exposing the weaker part helps to manage and measure all the loses of the individual (Montano and Kasprzyk 2015).

Facilitating collaboration across the functional boundaries: This technique is beneficial since teamwork and collaboration increases the organizational business and team effectiveness towards tough situations.

Marking

q  Satisfactory

q  Unsatisfactory

Question 16

The practices, regulations and circumstances that shape your work practices are subject to change. Give two examples of how professional associations can provide professional development opportunities.

Answer

Some of the examples of professional development by the professional associations are:

·         Investing in the employees who are the best resources

·         Creating  platform and environment for the employee growth

·         Expanding the employee development

Marking

q  Satisfactory

q  Unsatisfactory

Question 17

Give two examples of legal and ethical requirements that relate to work role boundaries (responsibilities and limitations). How can you use this information to review and improve your own work practices?

Answer

Two examples of legal and ethical requirements related to work role boundaries are:

·         Identification of the required information.

·         Seeking only the information if required.

·         Being aware about the limitations (Sue, Rasheed and Rasheed 2015).

·         Establishing the ground rules about the working relationship depending on the organization’s culture

·         Being consistent with the ground rules and boundary applications.

This information can be utilised to aim and resolve any issues. Besides these information can be utilized for effective functioning of the service providers.

Marking

q  Satisfactory

q  Unsatisfactory

Question 18

Give two examples of legal and ethical requirements that relate to rights and responsibilities of workers and employers. How can you use this information to review and improve your own work practices?

Answer

Two examples of legal and ethical responsibilities that relates to the rights and responsibilities of the employers and the workers are:

·         Legal right to sage and healthy workplace and responsibility to go through the workplace safety and health norms of the organization.

·         Comply with all the OSHA standards and encourage non-discrimination against employees (Dishon et al. 2017).

This information can be useful to promote a workplace or an working environment that is free from any serious hazards.

Marking

q  Satisfactory

q  Unsatisfactory

Part B – Case study questions

Read the case study, then answer the questions that follow.

Case study (questions 1–7)

Joel works in a program for young people with disabilities to help them develop their social, educational and independent living skills. Connor, a 15-year-old participant, engages in behaviour of concern. Joel loses his temper and just stops himself in time from slapping Connor to make him stop.

Joel feels very remorseful about his behaviour and realises he needs help to control his anger and Connor’s behaviour.

Later the same week, Joel observes a co-worker, Michael, giving chocolate to Connor to encourage him to modify his behaviour. Joel is surprised, as this goes against everything he has been told about managing behaviours of concern, and also because Connor’s parents have asked that he not be given any food containing sugar.

Michael laughs when Joel asks about this and says he does lots of things he is not supposed to do to ‘make Connor behave’, including giving him presents and small amounts of money.

Joel thinks that Michael is not helping Connor manage his behaviour and he is making it more difficult for other workers who do not offer bribes to manage Connor’s behaviour. Joel is not sure whether he should intervene in Michael’s irresponsible behaviour or just ignore the observations he has made. 

CS Question 1

What should Joel do to obtain the help he needs (self-care) to manage his own behaviour?

Answer

Joel should firstly command himself to stop. Then he should replace his negative thoughts by positive ones. Besides these, he can ignore his anger or call a friend or college to share the negative thoughts that are coming in his mind. He can just change his perceptions towards the behaviour of Connor and use alternative strategies and humours to release the stress.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 2

Why could Joel’s situation be described as an ethical dilemma?

Answer

Joel’s situation can be explained as an ethical dilemma since he is facing problem in decision making among the two possible moral imperatives. He is stuck between the idea whether to ignore the activities of Connor or to interfere and help Connor to modify his behaviours.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 3

What common principles outlined in the ACWA Code of Ethics could Joel use to guide his actions in this situation?

Answer

According to the ACWA Code of Ethics, each and every individual regardless of his differences has the right to equal treatment and behaviour. Besides, the principles states that each and every person should be treated with safeguard and dignity. Joel should use this principle while communicating with Connor.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 4

Joel feels isolated and has started to experience anxiety when he is working with Connor and Michael. Describe two possible consequences for Joel, Connor and his employer if he does not practise self-care?

Answer

If Joel does not practise self care he may behave rudely with Connor which may result in further deterioration of his health and behavioural concern.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 5

What effect does Joel think that Michael’s values, beliefs and behaviour are having on Connor?

Answer

According to Joel, Michael is spoiling Connor. Since Connor is a patient with a behavioural concern and disability. Bribing him with presents, money and chocolates which are harmful for his health will spoil his habits and Connor will be accustomed to the bribe system and his behavioural concern will not be resolved.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 6

Michael receives a written warning from his employer about his conduct, as he is later observed by a supervisor allowing Connor to wander unsupervised next to a busy road while on a community activity. How has Michael failed to meet his responsibilities? Does he have a responsibility to change his behaviour and, if so, what changes should he make?

Answer

Michael works for young people with disabilities. His duties include developing their social, educational and independent living skills. Michael has failed to meet his responsibilities since he has been caught red handed while bribing Connor with money and chocolates that is harmful for his health.

As a worker, he has the responsibility to improve Conner’s behaviour. He should stop his actions and plan strategies to improve Connor’s behaviour.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 7

Joel decides to talk about the situation with Connor’s behaviour support needs in a team meeting and to seek feedback from his colleagues about how he has managed the situation. Imagine you are Joel’s work colleague. What guidance or advice would you offer him?

Answer

Being a co-worker of Joel, it is advisable for Joel to control his anger and engage in effective communication with Connor for improving his behavioural concerns. Joel should be more careful and he should think before acting in any situation.

Marking

q  Satisfactory

q  Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 8–12)

Jennifer has been providing support to a number of families who use a respite program for which she is responsible. One of her colleagues, Tim, who runs  a similar program is unexpectedly away for a fortnight as he has urgent family commitments to attend to. Jennifer offers to assist Tim by running his program as well as her own, seeing it as an opportunity to develop her management skills for the future. Jennifer decides to deal with the day-to-day administrative tasks and place on hold any urgent issues and new applications to the program, because she thinks it is more appropriate for her colleague to handle these on his return to work.

After the fortnight, Jennifer decides to seek some feedback from her supervisor about how she has managed the situation. Karina, the supervisor, tells Jennifer she is very impressed that she had been so careful in respecting the boundaries between the two programs and that Jennifer had not overstepped the boundaries of her role. Karina compliments Jennifer on her ability to manage two tasks effectively and also to ensure Tim is able to step back into his own role without any difficulties.

CS Question 8

Jennifer decides to also seek feedback from some of the people she has supported in the program during the fortnight. What is one approach she could use to do this?

Answer

Without asking direct feedback requests, Jennifer can ask some of the people whom she has supported in the program during the fortnight that what improvements can she make or how to support better in the teams mission.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 9

During the fortnight that Jennifer is running both programs, she runs a training workshop at an inter-agency networking meeting. What are two ways Jennifer could seek and reflect on feedback from colleagues from another agency at this training session?

Answer

The two possible ways Jennifer could seek and reflect on the feedback from colleagues from another agency at the training session:

Asking for the experience and whether the training met their expectations

Understanding what knowledge has been gained by the people through out the session and asking for recommendations to improve.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 10

Jennifer’s supervisor asks her to reflect on her own performance during the fortnight. What approach could you use to do this?

Answer

Some of the basic approaches are:

·         Asking yourself

·         Asking the clients or the colleagues

·         Review from the people whom she trained

·         Usage of self audit tools

·         Successful market research and financial performances.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 11

Several of the participants in the training workshop provide feedback that Jennifer moved too quickly through the content and they did not always understand the information. Jennifer reflects on her workshop and decide there was a lot of content that she had tried to cover. What could Jennifer do to improve the workshop for next time?

Answer

Jennifer can expand the duration of the workshop and make a presentation for the display. She can elaborate each and every topic so that the participants can understand the content deeply. Besides, she can introduce evaluation program so that she can also understand the level of knowledge of the participants.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 12

What would be one legal and one ethical consideration that Jennifer would need to make before deciding how to respond when she knew Tim was going to be absent from work for a fortnight, given her own knowledge of her existing work role and job description?

Answer

The legal consideration: Right to freedom of association.

The ethical consideration: Respecting the boundaries between the two programs and not overstepping the boundaries of her role.

Marking

q  Satisfactory

q  Unsatisfactory

 Read the case study, then answer the questions that follow.

Case study (questions 13–16)

Luke is about to participate in his first performance appraisal. He is nervous, but recognises that it is an opportunity to demonstrate his commitment to improving his work skills and knowledge.

Before the appraisal, he spends time thinking of examples of how he meets each key performance indicator of his job description. He also considers areas of work that he would like to improve and writes a list of goals and strategies for achieving them.

Luke has the interview with his supervisor, Claire. During the appraisal, Luke impresses her with how well prepared he is and how he has clear goals for his personal and professional development. They discuss Luke’s future work goals and Claire makes suggestions about training and personal development opportunities that could help him achieve them.

She also acknowledges Luke’s ability to develop positive relationships with clients, especially young males who have a similar background to his own. However, she suggests that Luke undertake cultural awareness training so he can develop a better understanding of the increasing number of people who come from other cultures and have etiquette and communication protocols different from him.

CS Question 13

What must Luke learn how to do after the review, and how will it benefit his work practices?

Answer

After the review, Luke must take cultural awareness training and develop positive relationship with all other clients. Luke will improve his working skills and knowledge. He will further meet his key performance indicators and goals for his personal and professional development.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 14

How does Luke show commitment to upgrading his skills and knowledge?

Answer

Luke takes into consideration about his area to improve, his goals and strategies. Further he has clear targets for personal and professional development.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 15

Why should performance review processes be conducted regularly?

Answer

The process of performance review should be practised regularly since it gives an opportunity to demonstrate the commitment of the employees to improving their work skills and knowledge.

Marking

q  Satisfactory

q  Unsatisfactory

CS Question 16

What are three options Luke could consider for building skills and knowledge related to cultural awareness?

Answer

Luke could consider:

·         Effective communication with people coming from different backgrounds and having different etiquette.

·         Appreciating differences.

·         Observing and having a flexible mindset.

Marking

q  Satisfactory

q  Unsatisfactory


References

Bednall, T.C., Sanders, K. and Runhaar, P., 2014. Stimulating informal learning activities through perceptions of performance appraisal quality and human resource management system strength: A two-wave study. Academy of Management Learning & Education, 13(1), pp.45-61.

Cunliffe, A.L., 2016. Republication of “On Becoming a Critically Reflexive Practitioner”. Journal of management education, 40(6), pp.747-768.

Dishon, N., Oldmeadow, J.A., Critchley, C. and Kaufman, J., 2017. The effect of trait self-awareness, self-reflection, and perceptions of choice meaningfulness on indicators of social identity within a decision-making context. Frontiers in psychology, 8, p.2034.

Jordan, C.M., 2016. The Community?Engaged Scholars Program: Designing a Professional Development Program to Enhance Individual Capacity, Community Benefit, and Institutional Support. Journal of Community Engagement & Higher Education, 8(3).

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