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Processes for evaluating operational delivery

1. Describe the processes used to evaluate operational delivery in your area of work?

2. Analyse the impact of two organisational requirements and two legal requirements on the evaluation process?

3. Describe the role of one team member and one stakeholder in the evaluation process?

4. List three areas of potential conflict or tension that might arise when evaluating operational delivery?

5. Assess the impact this might have on the evaluation process?

6. Explain the steps that can be taken to minimise each potential conflict or tension identified?

7. Choose an operational delivery process in your area of work. For this process, describe the different types of information needed to make an evaluation of the process; include how useful each type of information is to the evaluation?

8. Describe three tools available to evaluate the chosen process. Compare and contrast the effectiveness of these tools?

Every program and the business plans need continuous improvements to meet the desired objectives. If there are no improvements in the operational delivery, then the company would be stagnant (Male and Wodon 2016). This report would focus on the evaluation process of the operational delivery process. The operational delivery for an organization is taken under consideration whose objective is to reduce the premature marriages in Mozambique (Male and Wodon 2016). The campaign would analyze the target areas of the country and respond to the needs of the local community. This report would analyze the impact of the organizational requirements and the legal requirements which is related with the evaluation process. The three potential areas of conflict are also discussed. The necessary steps to minimize the potential conflicts are also discussed. A particular operational delivery process related to premature marriages is being formulated. The three evaluation tools would be discussed. The campaign selected for the purpose of evaluation is Girls Not Brides, which is a national partnership comprising of civil society organizations.

The evaluation program should be integrated with the program operations by focusing on the ongoing, practical monitoring process which would involve all the staffs as well as the stakeholders (Butryn et al. 2016). It should implement a campaign which is aimed for decreasing the instances of child marriages in Mozambique. The process of the evaluation of the campaign is described below-

  • Engagement of the stakeholders- The stakeholders should be engaged which would require the consideration of the value system of different partners (Butryn et al. 2016). There are different kinds of stakeholders that would be involved in the campaign such as coalition partners, sponsors, funding officials, collaborators, staff and the managers.
  • Description of the program- The mission of the program is to address the issue of pre mature marriage so that the girls get a good life. In Mozambique, nearly 1 out of every 2 girls is married before the age of 18 years (Godha et al. 2016). The consequences of this trend are poor health outcomes among the target population. The girls suffer from poor physical health as well as poor mental health.
  • Focus on the evaluation design- The focus of the campaign would be specify the target population and the extent of the prevalence rate (Butryn et al. 2016). The evaluation program would focus on the need, expected effects and the activities related to the campaign. The focus on the evaluation design would also involve purpose, users, questions, methods and agreements related to the campaign.
  • Gather credible evidence- This step would involve the gathering of the analytical data from different primary data sources such as girls, adolescents, family level, community level, social entities such as NGO’s, political entities and others (Blackburn et al. 2014). This would help in the determination of the number of premature marriages taking place in the particular region of the country and the frequency of the same.
  • Justification of the conclusion- It is understood that there should be effective delivery of the evaluation process which would involve the standards, analysis, synthesis and the judgments (Butryn et al. 2016).

The vision of Girls Not Brides Mozambique is to put an end to the child marriage and improves the quality of life of the girls (MacDonald Wong and Sheldon 2015). This is a national strategy of Mozambique. The objective of this strategy is that the organization believes in the principle that the girls have a right to have good quality of life and have a healthy, prosperous future.

Impact of two organizational requirements

The priorities of this initiative is to search for the girls who are getting married before their marriageable age and give them protection and justice (MacDonald Wong and Sheldon 2015). The business plans of the movement involve the support through the various agencies, volunteering organizations and others so that the well-being of the girls is being maintained (Ahmed 2015). The various components of the business plan would include the core change idea, defining scope of the project, cost of impact, creating economies of scale, creating business models, adhering to the standards of quality process and organization of the key resources (Ahmed 2015). The requirements of quality assurance would ensure that the evaluation process would be able to analyze the actual program and match it with the program objectives (Sallis 2014). The organization should liaison with the appropriate government authorities to ensure that there are no issues with the organizational compliance. The local governments, ministries should be kept in loop for reviewing the quality of the surveillance program (Ahmed 2015). This would improve the effectiveness of the evaluation process and it would meet the desired program objective.

There should be various change initiatives that should be taken for the purpose of effectiveness of the evaluation program (Sallis 2014). The requirements of the program should be amended on a regular basis in order to accommodate the latest program requirements. The evaluation process should include the effectiveness of the program in finding the correct number of girls who are being married off at an early age (Sallis 2014). The rehabilitation program of the girls needs to be amended from time and again.

The detailed business plan would comprise of the following steps-

  • There is a need of identifying the main cause behind the early marriage of the girls in Mozambique. The early age marriage is one of the main reasons for school dropout among girls (Delprato et al. 2015). The low level of education and lack of knowledge about the reproductive health makes the girls vulnerable (Sallis 2014). They are often prone to sexually transmitted diseases.
  • The goals of the campaign would be to rescue more number of girls from getting married before the legally permissible age for marriage (Delprato et al. 2015). The objective of the campaign is to provide quality education to the girls so that they can have good quality of life.
  • The action plan of the campaign would be to implement awareness camps in 5 primary schools every month which would be spread across the length and the breadth of the country. The next plan would be to incorporate the goals into the objectives of the logistics team (Delprato et al. 2015). The next step would include the training of the staffs so that they are aware of their job roles.
  • The surveillance mechanism would include mid-review of the program as well as the contribution of each team member involved (Aldy and Pizer 2016). There would be annual appraisal system which would compare the “pre-determined” objectives along with the output or result gained.
  • The evaluation of the areas of the improvement along with possible suggestions would go a long way in making the plan successful.

There are legal obligations in Mozambique concerning child marriage. The legal age of marriage in the country is 16, which is to be done after receiving parental consent ( 2017). The legislation concerning this issue is Family and Law on Protection and Promotion of the Child Rights ( 2017). The evaluation process should be fulfilled by using the legal procedures of the company. It should also be carried by following the ethical manner. The participants should not be harmed during the process of evaluation process. The data collection process should be done in an honest manner and they should not be fabricated.

The Council of the Ministers has approved the “National Strategy” for the Prevention as well as combating regarding early marriage (Brides 2017). It is being spearheaded by the Ministry of Children, Gender and Social Affairs, which was being developed by inclusive process involving multiple stakeholders (Brides 2017). The strategy would be developed with the help of inclusive process. The evaluation process must be performed in a confidential manner and the results should be maintained in a secure manner.

Two legal requirements

One team member of the evaluation process would be the Program Head of the campaign aimed for reducing the instances of premature marriage (Grembowski 2015). His job role would be to plan as well as design the evaluation program. He would be proactively involved in the monitoring of the evaluation process. He is supposed to perform effective quality assurance and manage the budget of the entire program. He would engage in facilitating the recruitment of the team members who would be suitable for the particular campaign. The members should be compassionate about the issue of the premature marriage and they should be actively involved in it (Grembowski 2015). The team member should be able to ensure optimum resource allocation. He should be able to manage the contributions of the third party towards the program. The program head would be the primary person responsible for ensuring smooth flow of communications between the team members (Grembowski 2015). It is important to undertake adequate risks management strategies for the successful outcome of the evaluation process. The program head would be responsible for the management of all sorts of documentation and the progress reports of the particular project.

The role of one stakeholder would be the Ministry of Education, who would represent the role of the local government who would be actively engaged in local authorization and implementation of the campaign. It is important to target the local education framework such as primary schools which would be helpful in imparting education.

There can be areas of potential conflict when undertaking the evaluation process of operation campaign (Posavac 2015). The actual persons involved such as the teenage girls and their families may not cooperate with the activists (Posavac 2015). They may hide subsequent amount of data which may prevent the activists to gather actual data. There may be inadequate tools associated with the data collection of data. This may cause data loss or leakage of confidential data. There can be financial conflicts of interest which may result in inadequate funds allocation during the evaluation process.

The nature of the evaluation process may be affected due to the potential conflicts in the workplace (Cooper 2014). The evaluation process would not meet the desires program objective. The mission of reducing the number of premature marriages in Mozambique may not be achieved due to the inadequate program delivery.

The non-cooperation conflict can be resolved by greater awareness among the masses and educating them about the bad consequences of the early marriage (Rubin 2016). There should be adequate selection of tools for the purpose of data collection regarding the campaign. The financial conflicts should be resolved by allocating greater budget for the campaign and looking for additional investors who can invest in the campaign (Rubin 2016).

Role of one team member in the evaluation process

There can be different types of information needed for the evaluation process to be successful. This information is useful for the successful accomplishment of the program objectives (Rubin 2016). They would also help the activists to gather an in-depth analysis of the current situation. These may include the following information types-

  • Number of child marriage before campaign Mozambique
  • Number of child marriages after the campaign Mozambique
  • Percentage of reduction of child marriages in Mozambique
  • Barriers faced during evaluation process
  • Likely performance of the staff who received training

There are three tools of evaluation process described as below-

  • Monitoring and feedback system would comprise of the process measures, outcome measures and the observational system.
  • Member surveys regarding the initiative which would make the evaluation process more effective
  • Interviews with important participants which would involve the people from the community and understand their viewpoints on critical matters.


The campaign against the premature marriage in Mozambique is important and there should be proper evaluation process for constant process improvements. This report discussed the operational delivery of the evaluation and all the intricacies associated with it. It is important to design an effective evaluation process so that the continuous improvement of the program delivery process can take place. This report is aimed at broadening the understanding of the evaluation mechanisms of the program delivery of campaigns involving premature marriages in Mozambique.


Ahmed, T., 2015. Child Marriage: A Discussion Paper. Bangladesh Journal of Bioethics, 6(2), pp.8-14.

Aldy, J.E. and Pizer, W.A., 2016. Alternative metrics for comparing domestic climate change mitigation efforts and the emerging international climate policy architecture. Review of Environmental Economics and Policy, 10(1), pp.3-24.

Blackburn, M., Guzman, A., Lieberman, J. and Sprinkel, A., 2014. Assessing the role of social capital in agro-pastoral resilience in the Sahel: A systems Perspective. coordination with Mercy Corps and the Elliott School of International Affairs, George Washington University.

Brides, G. 2017. Welcome to Girls Not Brides. [online] Girls Not Brides. Available at: [Accessed 15 Feb. 2017].

Butryn, T., Cornejo, K., Wojda, T.R., Papadimos, T.J., Gerlach, A.T., Deb, L., Sethi, A., Kramer, C. and Stawicki, S.P., 2016. Keys to success in clinical trials: A practical review. International Journal of Academic Medicine, 2(2), p.203.

Cooper, S., 2014. Putting collective reflective dialogue at the heart of the evaluation process. Reflective Practice, 15(5), pp.563-578. 2017. Welcome to CRIN. [online] Available at: [Accessed 15 Feb. 2017]

Delprato, M., Akyeampong, K., Sabates, R. and Hernandez-Fernandez, J., 2015. On the impact of early marriage on schooling outcomes in Sub-Saharan Africa and South West Asia. International Journal of Educational Development, 44, pp.42-55.

Godha, D., Gage, A.J., Hotchkiss, D.R. and Cappa, C., 2016. Predicting maternal health care use by age at marriage in multiple countries. Journal of Adolescent Health, 58(5), pp.504-511.

Grembowski, D., 2015. The practice of health program evaluation. Sage Publications.

MacDonald, E., Wong, R. and Sheldon, D., 2015. Gender Profile: Mozambique.

Male, C. and Wodon, Q., 2016. Basic profile of early childbirth in Mozambique.

Posavac, E., 2015. Program evaluation: Methods and case studies. Routledge.

Rubin, I.S., 2016. The politics of public budgeting: Getting and spending, borrowing and balancing. CQ Press.

Sallis, E., 2014. Total quality management in education. Routledge.a

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