Explanatory Samples on CRM

Target AudienceThe brand aims to offer delicious and great quality food at competitive prices in order to hold strong customer service experiences (Sainsburys.co.uk, 2022). For instance, the threats of the Covid-19 pandemic has influenced Sainsbury to become a "digital-first business" as, throughout the crisis period, 87% of their sales have been made online (Stevens 2020). Out of such bold innovation plans, it has been possible for Sainsbury...

Explore the Empress Restaurant and Privé ACM CaféThe Asian Civilizations Museum (ACM) is one of Singapore's four museums. The Peranakan Museum at Old Taonan School, the National Museum of Singapore, and the Singapore Art Gallery round out the list. It's one of the region's first museums devoted to Pan-Asian culture and civilization. The museum is devoted to the material history of China, Southeast Asia, South Asia, and West Asia,...

Introduction to AppleApple is an American multinational company specializing in online service, software, and consumer electronics. It is the most valuable company globally and the largest technology company. Apple was founded on 1 April 1976 by Steve Jobs, Ronald Wayne and Steve Wozniak (Podolny & Hansen, 2020). Apple incorporated designs, manufactured personal computers, tablets, smartphones, and accessories, and sold various services. App...

1. Provide examples on how to effectively deal with customer complaints.  In order to deal with customers, complain effectively some of the main points must be considered and they are: • Registration of complain• Collecting all of the necessary facts• Identifying the points for resolving the problem• Taking quick action• Obtaining feedbacks. 2. How can an organisation improve their customer service? It is esse...

Financial Performance and Sustainability at Phoenix GroupThe company is one of the UK's most significant long-term savings and retirement businesses. It has been operating for over 200 years, with its aim being to help people secure a life of possibilities. The key competitors of Phoenix Holdings group include; NatWest Group, Standard Chartered, and Scottish Mortgage Investment Trust. The company's 2021 annual report showed a profit mar...

Product innovation and quality controlThe common resources that link the separate Virgin companies are the Virgin Brand and Richard Branson. The founder of the Virgin group is Richard Branson. Therefore, the Virgin Company always acknowledges its parent organization. Hence many common capabilities link both companies. Firstly, the Virgin group of companies ensures product innovation constantly and also ensures that the top-notch quality of produ...

Using STP and 4Ps of Marketing to Explore E-bay OperationsE-bay is a renowned global e-commerce platform that is operating across the globe in which the platform is not only offering customers products and services but it is also offering individual business units an opportunity to post their goods and services in the platform and get to sell in the global market as well as consumer to consumer retailing platform. E-bay uses its marketing mix ...

The Need for an Online Ordering System at Rajesh's Roti KitchenRajesh’s roti kitchen is presently using modern systems such as CRM system and the customer loyalty programs with exciting special offers for the customers but it has been observed that they are unable to provide efficient services to the customers. The need of online ordering system at Rajesh’s roti kitchen is increasing for managing the demands of the increased number...

Evaluation of Key ArgumentsThe main aim of this paper is to critically analyze the article “Applications and Implications of Service Robots in Hospitality” written by Aarni Tuomi, Iis P. Tussyadiah, and Jason Stienmetz. The key arguments that have been presented by the author in this article will be highlighted and will be thoroughly discussed.  The paper will critically analyze the selected article in relevance to the argumen...

Choi, Y., & Sun, L. (2016). Reuse Intention of Third-Party Online Payments: A Focus on the Sustainable Factors of Alipay. Sustainability, 8(2), 147. Short Explanation Descriptive Summary Relevance and evaluation The authors aim at finding the sustainability of Alibaba’s Online payment service i.e. Alipay. They analyze various factors affecting the sustainability of the service and zero on two...

Ritz-Carlton Boston: A Five Star Luxury HotelAs per the principles of marketing, organization should maintain effective promotional activities in order to introduce the brand in the market. People belonging to different geographical boundaries would be aware about the ingredients as well as reliability of products with the help of an effective promotional activity. Providing the superior quality of products and services to the employees is not t...

PayWave Technology: Enhancing Customer ExperienceOrganizations that adopt information and communications technology (ICT) for their business objectives are often able to enhance their performance and overall productivity in many functions including innovation, customer service and cost reduction (Linton, 2017). An information and communications technology (ICT) structure provides support for these enhancements by making it stress-free for es...

Responsiveness: eagerness to support customers and provide prompt serviceCustomers are crucial stakeholders in organizations and their satisfaction is a priority to management. Customer satisfaction level is a vital factor for the enhancement of hotel management. Quality of service plays a key role to determine the customer loyalty and level of customer satisfaction (Dunning and McQueen 1981). In this research report, we are interested in Melb...

Telstra's Dependence on Information TechnologyTelstra is the telecom company that is based at Australia. This company provides the customer with many products such as broadband services, mobile services, internet services, mobile phones etc. it is one of the leading telecom company in Australia and serves the major part of the country with the services (Applegate, Austin and McFarlan, 2007). The firm is in the industry that is very much depend...

Laundry Limited Mobile Laundry ServicesLaundry Limited will be a mobile laundry business, which will commence its operations in the year 2018 in Adelaide, Australia simply as laundry service provider.It aims to become a leading global laundry service providerby increasing the number of outlets and expanding the business operations in other global nations. The business offers a wide range of laundry services, which include Laundromat, staffed l...

Business OverviewSports Hub will be located in Melbourne. The business will offer services in sports collectibles through various designs. The services offered will focus on designing clothing, footwear, caps with calligraphy of famous sports players in football, baseball, and cycling. This business is exiting and is expecting to reach profitability by the end of the first fiscal year. Consequently, Sports Hub is expected to generate profits i...

Business Environment The JG King Company is a multi-faceted housing construction organization that provides help to its clients in design, architecture, project development, manufacturing, logistics required in the construction of custom made residential homes. In order to sustain in the competitive industry the company has to manage business processes efficiently. For this the companyhas decided to develop and implement a web service tha...

Part A Q1Every employee should be allocated duties which are relevant to his/her training, qualification and experience gained. To effectively allocate work Sunny Side outlet should perform the following tasks. Properly training new employees on customer services. Improve the rewarding system. Improve communication between the manager and employees Setting out actions to be taken if the results are not achieved. The key result areas which...

Company Analysis: Facilities Management's Unique Value PrepositionThe paper handles the topic of Facility Management using Frasers Centerpoints ltd’s property, Causeway Point Mall in Singapore as a case study. The paper provides background information regarding the case study before showing how the company has been able to improve and sustain these value prepositions before finally recommending a well thought out contingency plan for t...

Financial Ratio AnalysisFinancial Ratio Analysis can be regarded as a procedure of considering accounting as well as other financial data and bringing them together in a form that reflects the strength as well as weaknesses of the business concern. Businesses are mainly concerned with different financial activities. In a bid to ascertain specific financial status of a corporation, it is important to prepare, present and analyse financial state...

Brief Background and IntroductionThe organization which is taken up for this report is Omani Royals Limited. The company has made innovation in a new product which includes the ice skating business. There are many procedures that are taken up by the organization which insures that the organization follows the statutory and legislative requirement. The company wants to expand themselves in this profile and thereby it will help the company to gr...

The Service Profit ChainThe hotel and Spa industry focuses on the provision of services. The continuity businesses in the hotel industry are based on building a long-term relationship with their customers. Therefore, there is the importance of maintaining the loyalty of the customers. There is a strong connection between loyalty and service quality. Customers can only return to a given hotel when service quality exist. In t...

Relationship Marketing and Consumer RetentionCustomer relationship marketing refers that an organization needs to follow some practices, strategies and technologies, which are used to control and measure the consumer’s interactions. Organizational information ismanaged across the consumer lifecycle. In the point of Khodakaramiand Chan (2014), customer relationship management is helpful to improve the business relationship of an organizat...

Quality Production is the Key to Mount Michael Vineyard's SuccessQ.1 After going through the given case study, it has been understood that for the owners of Mount Michael Vineyard: Choosing a High Quality Closure, are chiefly concerned about producing high quality wine and keeping the customers satisfied. It has been further identified that for one of the owners – Sue Anderson, it is essential at the very first not to deceive the custom...

About Henderson Insurance Broking CompanyThis paper focuses on the evaluation of relationship management by insurance broking as relationship is key aspects for the success of business to being competitive in the perspective market. At the same time, how relationship derives value for the business, it is also discussed. Strengths and weakness related to the insurance broking in context of value proposition for business, it also analyzed signif...