Product Quality and Brand
Discuss about the Ethical Issues Affecting Businesses.
Business ethics is the way people differentiate wrong and right in the line of their duties and conduct in business. This paper highlights the business ethical issues brought out in the article ‘Kobe Steel chief is resigning over fake data scandal,’ published on 6th March 2018 by Daniel Shane. Kobe Steel is a metal manufacturing and supplying company based in Japan. It is known for producing high-quality steel, aluminum, and copper metals for sale to companies making cars, planes, and other metallic products.
However, the company admitted to providing false data on the quality of metals, including mislabeling, in October 2017. This is after complaints came up from consumers, leading to temporary halts in production processes. The company’s Chief Executive Officer announced that he is set to down to pave the way for a replacement. This essay points out some of the ethical issues evident in the article. This essay outlines some arguments concerning business ethics. The main issue in the picture is product quality.
As a business, all guidelines and regulations put in place to control the product quality must be considered in all production steps. Failure to this gives a great risk to consumers. In this case, using low-quality metal in manufacturing cars and planes puts people’s lives at a great risk. Violation of product quality standards can lead to the closure of the company and should, therefore, be taken seriously (Claudia & Painter-Morland, 2014). The moral principle of common good ought to be followed in Kobe Steel Company.
Employee treatment issues pop up in the article. The management expects all employees to abide by all the rules set by the company. Insider trading and other common cases of dishonesty are unethical. On the other hand, the employees of the Kobe Steel Company have a tendency of charging customers expensively for low-quality products is unethical as speculated by price-regulatory bodies. The implications of unfairness may lead to firing, paying huge penalties and facing court charges (Byung, Francis, Andrew & Tony, 2014).
Moreover, leadership ethics is another issue evident in this article. The Chief Executive Officer, Hiroya Kawasaki, failed to demonstrate leadership ethics by deciding to resign. As much as he wanted to protect his personal reputation, he should have tried to rectify the company’s image first. Having worked for it for so many years, he should have based on the previous trust that the company had earned from its consumers. The future of the company did not seem to bother him, hence displaying his disloyalty.
The main ethical issue pictured in the article is about Product and Brand. It is ethical for a company to produce products that comply with the safety regulations in terms of design and other considerations. Any business’ ethics should always put the consumer at the primary level (Michael, 2016). Contrarily, the Kobe Steel Company failed to satisfy the regulatory requirements set up by the regulatory bodies, producing low-quality metals that posed a great danger to consumers, forcing them to stop the production process. In addition, professional ethics is another issue brought about in the article. The involvement of the employees in mislabeling products intentionally and failure to produce quality metal according to the set standards makes them unethical.
According to the set standards regarding business ethics, Hiroya Kawasaki, the company’s Chief Executive Officer, did not make the right decision to step down. From the report he gave concerning the scandal, he was determined to implement steps to raise the procedure on quality control and management of the company (Shane, 2018). As a leader, Kawasaki should have conducted an internal investigation regarding the employees responsible for the act and take the necessary measures to ensure it does not happen again.
A lawsuit was filed by the consumers against Kobe Steel Company for failing to uphold integrity and disobeying the laws of consumer protection (Obayashi, 2018). This was reasonable since it was discovered, from the report published by the Chief Executive Officer, that there were several people in management who were aware of the multi-practices but took no action. This was so unethical of them. Basing on labor and management ethical practices, it is wrong to cover an evil act which can pose a risk to any person involved. As the consumers sue the company, the Chief Executive Officer should have fired and sued the individual managers and other employees involved in ruining the reputation of the company.
Ethical decision-making is not too different from the normal decisions made in daily life (Dawn, 2011). The company’s Chief Executive Officer should have followed a systematic and ethical process before making the decision to resign. The first step was to gather facts. From his report, he had all the facts regarding the people involved in mislabeling low-quality metal. It was clear that some people in the management knew what kind of misconduct was happening but did not bother to act. This shows that they were part and parcel of the whole scandal.
Secondly, he was to identify the ethical issues that developed from the facts. Some of the ethical issues displayed were employee loyalty and product quality. The most important step is the first, which would have involved identifying the stakeholders in the scandal. After a month’s investigation, Kawasaki produced a report outlining what had transpired. He also mentioned about the people involved and that they were scheduled for firing alongside his resignation.
The consequences of the scandal, as they had clearly popped up, were ruining the company’s reputation. Nevertheless, the Chief Executive Officer should have thought about the consequences that would befall the company because of his decision. In this case, he should have considered the implications of his resignation, is one of the few upright people in the management. Secondly, he should have thought about the impacts the company would undergo if the misbehavers were fired.
The chief was to list all the principles, laws and regulations used by the company to ensure ethical behavior. Basing on the report, Kawasaki was morally upright since he was not involved in the scandal. However, as a leader, he felt guilty of failing to strictly monitor the whole production process. This statement makes him guilty of unethical leadership and governance. Having done all these, he should have thought creatively about the decisions to make concerning the scandal participants and the future of the company. Finally, he should have made the decision of firing and suing all the employees involved.
In his decision-making process, the Chief Executive Officer should have considered his devotion to the Kobe Steel Company. Having built a good reputation and won customers’ trust for 112 years, he should have tried fighting for it instead of just resigning. His loyalty is not reflected in his decision. An ethical leader identifies his/her mistakes and rectifies them. Given that the company had been manufacturing quality metals in the previous years, the CEO should have investigated into the matter to notice the people responsible for changing the quality and taking the most appropriate steps as the Chief Executive Officer of the company.
The rule of autonomy has come to involve a superior position in a vote based social orders due to their sense of duty regarding systematic self-assurance. This standard in Kobe Steel Company might be detailed in an accompanying way: an employee ought to be allowed to play out whatever activity he/she wishes, paying little respect to dangers or silliness as seen by others if it doesn't encroach on the autonomy of others. This rule gives extreme control (self-administration) for an ethical activity to the operator who is settling on the choice to play out the activity (Laszlo, 2011).
Essentially, autonomy in the steel manufacturer is a guideline of good strengthening and places the obligation regarding the outcomes of an activity on moral operators themselves. Somebody following up on the standard of autonomy can't honestly accuse another of unfavorable results. Assuming liability for one's activities is a focal component of individual pride.
Steve (2014) argues that it ought to be noticed that the view of others is not adequate to warrant to stop an autonomous activity. On the off chance that the specialist is skillful or has the decisional limit, at that point the likelihood of hazard to the operator which may inspire an onlooker does not give the spectator the privilege to supersede the choice of the specialist. Regardless of whether the onlooker views the activity as silly and hazardous, the specialist still has the ultimate control over the activity. Obviously, an eyewitness isn't obliged to help the operator in playing out the activity unless there is a particular authoritative or expert relationship requiring the spectator to do as such.
In conclusion, business ethics should always be the guide for every business in terms of operations and objectives. The core objectives should be consumer satisfaction instead of profit making. Issues mentioned in the article are a total opposite of what a business is expected to do, in terms of business ethics and labor practices. Leaders should always be on the frontline to show the employees how to implement good morals in their endeavors. Big damages can result if the subject of business ethics is not taken seriously.
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