The Significance Of Globalization For Training And Development In Qantas Airlines Essay.

Maintaining the Workforce is Crucial for Business Enterprises

Training is driven by workplace needs. Noe and Winkler (2012) identify 10 forces that may influence working and learning.

The term workforce has been recognized as the backbone of the structure of any of the business organization. And also one of the most valuable assets for the business that reaps or aids in attaining desired targets and determined objectives (Arnold, 2016). And hence maintaining the workforce has been considered as one of the crucial tasks for the business enterprise. Training and development is the most relevant approach that can be adopted by the business firm for managing, maintaining and motivating the individuals so as to advance their skills and capabilities so as to bring hike to the productivity and profitability. Training and development have been considered as one of the factors in the success and growth of an individual. The training and development process advances the existing skills, makes them able to adopt new capabilities and also makes optimum utilization of the possessed skills. This process brings a hike in the productivity and also develops the adherence to the quality standards. The working environment is effected positively and thus there is an increase in the organizational stability and flexibility in operations and functionalities. The below-summarized analysis has been concentrated on the concept of training and development and also the significance of the same has been described. The report comprises of the forces that are affecting the process of training and development. The report has been focused on Qantas Airlines that is one of the top leading airlines and transportation service provider in Australia. 

After analyzing the case it has been concluded that there is varied range of components that affect the process of training and development in the business organization. On the basis of the analysis, it has been inferred that globalization is one of the significant element that can be considered as one of the empirical contributors in stimulating the process of training and development in Qantas Airlines. As the business entity is a multinational brand and is operating the business practices globally and hence the concept of globalization has been considered as a significant term that will be influencing the organization. And also the process of training and development within the working environment is also affected by globalization. Training and development are one of the crucial tasks that is required to be executed essentially and effectively for the advancement of the workforce (Ingram 2018). The process of training and development will update the existing skills and capabilities of the individuals and will also assist in generating and developing some new skills. Provision of timely training sessions will be proven beneficial for the personal development of the individuals and also an increasing the quality of the services provided by them will be observed. The company will be experiencing the hike in productivity and profitability that too with the best quality.

Globalization has been considered as one of the revolutionary terms that have been proven as one of the biggest tool or mechanism in training and developing the workforce within the business firm. Moreover, globalization is the concept that has been recognized as a platform that offers the wide range of exposures to the business organizations and that aids the business corporations in a path of success and growth. The concept of globalization is concerned about the process of global integration and that is based on the continuous exchanges of ideas, cultural aspects and other factors that are considered as significant for the business. In the present era, the cause of globalization is due to the advancement of the transport systems, telecommunication, and infrastructure. One of the greatest elements of the term globalization is the innovation or invention of the internet. The Internet has led massive international integration and promotion to trade and various other aspects of government and politics. There has been an introduction of the number of monetary systems that has aided the business organizations while transacting or executing a trade. For instance, Qantas Airways by making use of Pay-Pal and Visa the business entity has made the payment systems easier that has facilitated the business as well as the consumers of the firm. Globalization has offered a sea of opportunities for the business organization to exploit but there are some challenges too. But first talking about the plus points there is number of advantages that are attained by the business corporation by the emergence of this concept (Adotel 2016). One of the biggest advantages is that the business entity will be experiencing a boost or widening in the size of the market (Danev 2017). On the basis of the research executed it has been analyzed that the business entity is already offering its services in a various nation but needs business expansion and hence globalization has been considered as one of the most beneficial tools in this process.. Due to globalization, the business entity will enable them in expanding the business to the new regions and markets. Moreover, making transactions with the other nations will also aid the entity as new technologies, resources will be accessed and that will be proven very much beneficial for the firm on the number of aspects.

On the basis of the study, it has been analyzed that Qantas Airlines are the airline's service providers and also after analyzing the given scenario it has been noted that the business entity should focus on providing training and development sessions for updating the communication skills of the workforce within the organization (Hrcouncil 2018). Communication skills are the most empirical tool for the workforce of any of the business corporation and the same is for Qantas Airlines. Communication has been considered as a significant component of the organizational and managerial performance and prosperity of any of the exertion and same is for the aviation industry. While offering the various services such as making the boarding of the travelers, security check-in, helping them till their seats in flights and other services in the flight, the staff of the airways is required to have a professional set of communication skills. Communication plays an integral role while the services are offered to the customers that are the travelers. Effective communication has been recognized as one of the basic human requirement and in terms of the aviation industry, it has been considered as an essential pre-requisite to safety. There are two major forms of communication play an empirical role in the operational activities and functionalities within the aviation industry and that are written and verbal communication.

Written communication involves any type of interaction that is making use of any of written word. Written communication has been considered as one of the most common forms of communication that comprise of making use of processes such as SOPs, flight manuals, flight plans, checklists, operational bulletins and the other operations between the management staff and operational staff. These are the documents that are required by the operational staff for conveying information and instructions to the concerned authorities (IEEE Xplore.ieee 2006). Moreover, these are the documents that are considered as vital components in the process of decision making and in case fo any of the problems or facing issues. And these documents are also expected significant in providing the most accurate, precise and direct information to the staff for encountering the problems. Sometimes, the flight crew finds it difficult to read these documents and here comes the need for training and development for the communication skills of the crew and staff. Qantas Airlines is required make provision of training and development sessions in terms of upgrading communication skills. Upgrading the communication skills will enable the staff in understanding the documents and the instructions.

Another significant way of communicating in the aviation industry is the verbal communication. Communication between the ATCO and Pilots, management and operational personnel are the major forms of communications that take place within the business organization. Communicating effectively is must between these personnel’s and hence they are required to have a set of professional communication and interaction skills. Verbal communication has been considered as one of the major media for communicating within the aviation organizations and the same is for Qantas airlines. The business entity is required to update and improve the communication skills of the staff along with the practical drift for all the workforce. And this can be done by organizing various training and development sessions. Some innovation ways and mediums can be adopted by the business firm for updating the communication skills. 

Qantas Airways can make use of various approaches and strategies for advancing and updating the communication skills of the staff. Leaders or the senior personnel in the business organization can take a lead for providing training and development sessions and also provide guidance for bringing advancements and improvements in the communication skills (RedAltinay, Paraskevas & Jang, 2015). For instance, group activities and group discussions are the form of training sessions that can be adopted by the leaders of Qantas for advancing the communication skills. The leaders are also required to have the capabilities to make the staff understand the importance of communication. Moreover, motivating the workforce is one of the best efforts that can be made by the leaders so as to bring the required changes. Developing an open communication environment can be considered as one of the significant steps that will aid in building and develop the communication skills of the staff. Under this strategy, the business entity will have to allow the employees for sharing their feedback freely, interesting ideas etc. This will aid the leaders in building trust among the employees and they will be motivated to work hard and will provide their best (Opentextbc 2018). The communication process should be the two-way process that can be executed vertically and horizontally and in this process, the management and the employees are required to make equal participation while transferring the information, the ideas of the staff from all levels should be considered as significant and that will make them valued and motivated.

Advantages and Challenges of Globalization for Business Expansion

Communication process has been considered as one of the most empirical tools for any of the business firm as it makes possible the transfer of data and information throughout the organizational structure.  Communication plays an integral and fundamental role in all the facets of the business organization. And hence, it is very essential for the business organization that both the internal communication within the corporation as well as the communication skills of the employees are required to be effective and updated. Qantas airlines are one of the largest brands in providing flight services to the travelers (Knight, 2015). Effective communication plays a significant role in the success and growth of the business and is also considered as a building block for the business entity. There are the varied range of positive changes that will be experienced by Qantas Airways if the entity is directing focus in organizing the training and development sessions of the communication skills of the workforce. The below presented are some of the reasons due to which the need for choosing for the provision of developing the communication skills:

Clear and open communication will be enabling the business firm in creating and developing a sense of transparency within the entity. And this will be proven beneficial for the business firm in the development of trust among the employees at different levels within the organization. Whereas, keeping the employees in dark may go wrong for the business organization and can result in resentments, tensions, and situations of conflicts between the management and the lower level staff (Reddy 2016). And hence developing an effective and professional communication process by making use of training and development sessions has been considered as an integral task for the business firm.

Communication has been recognized as one of the integral components and also one of the greatest mechanisms that prove very much beneficial for establishing and building relationships between the staff and the employees from the different level (Ngwenya, Aigbavboa & Thwala, 2015). An atmosphere of open communication will be enabling the employees with a safe feeling while expressing their ideas and interest and this will aid the employees as they will bring an increase in their confidence level and organization will be benefited in terms of new and innovative solutions (Rathore, 2017). Regular and open interactions will make the employees motivated to work harder. And this can be made possible if Qantas Airways is providing timely training and development sessions to the employees for advancing the communication skills.

Communication Skills Essential to Ensure Safety and Operational Efficiency in Aviation Industry

In a business organization confusion and ambiguity is such factor that can create negative feelings and a tensed atmosphere. This can be proven disadvantageous for the business firm. And hence, it the duty of the management staff of maintaining and developing clarity in the roles and the obligations that are required to be followed by the employees within the business organization (Kapadia 2016). And this will be made possible only by adopting a professional communication process for the staff at all levels organization. A proper transfer of data will enable the staff in pursuing their roles and responsibilities to their best. And this can be made possible `by providing proper training and development sessions to the employees.

Communication is the process that will be aiding the business entity in making effective collaboration and that will be leading the entity to bring an increase in the productivity of an overall team. As Qantas Airways is a multinational corporation and have various departments that are working on different facets (Knight, 2015). The communication plays an integral role in the streamlining the process and make improvements of the end results. When the staff is exchanging ideas and thoughts freely then there will be fewer chances of conflictive situations and problems. And hence effective communication process plays a significant role in developing a sense of collaboration within the business organization and for doing so the management is required to make provision of training and development sessions concerning the advancement of a communication process (Asfaw, Argaw & Bayissa, 2015).

Conclusion

In the limelight of the above-executed analysis, it has been inferred that the process of training and development plays a significant role in the business organization. Training and development sessions can be considered as a supporting or helping hand for the organizational structure and hence it is required to be executed with greater efficiency and effectiveness. The above report has been focused on Qantas Airways that is one of the multinational corporation offering flight and transportation services to the travelers and the tourists all over the world. The further report comprises of a description of the term globalization and also the significance of the same for the organization has been presented. The term is very much liable for stimulating the business environment and hence there rise a need for trading and development of the workforce. The process of training and development within Qantas has been focused on developing and advancing the communication skills. Communication is also considered as an integral part of the business firm and hence the development of the same is required to be done with greater efficiency and effectiveness. And this can be made possible by making provision of appropriate training and development sessions for the employees.

References

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