Job Design, Recruitment And Selection Strategies For A Service-related Business Opening Its Subsidiary In Singapore

Job Design for 2 positions

Question:

You have been appointed as the Human Resource (HR) Manager of a service-related business(i.e. companies that primarily earn revenue through providing intangible products and services) looking to open its subsidiary in Singapore.

Your top management has asked you to prepare a report recommending job design, recruitment and selection strategies that can be adopted by the company to fulfill its staffing needs in view of its impending launch in Singapore. The company wants to create an engaging and motivating work environment that will attract talented staff to a host of sales and service related jobs that will be made available once it opens its outlet in Singapore.

•    Job Design for 2 positions
•    Recruitment Strategy for Singapore
•    Selection Strategy
•    Implementation
•    Conclusion

InforTran is a business solution company in India which aims at creating an encouraging and collaborative atmosphere for aspiring Small and Medium Enterprises in India. It also helps in the transformation, collaboration and inspires the Indian Enterprises that maximizes the contributing factor to the IT industry. The company also makes the ERP consulting very affordable to all the Small and Medium businesses in India. The philosophy of Infortan is to make profits but with the delight of all the customers and their satisfaction is the ultimate goal of the company. Hence the Infortan team has many extensive years to implement these ERP projects successfully and experiences more than 10 different products of ERP and then they combine this experience to obtain the best quality objectives to align the ERP projects (Ian Grant (2010). The company also implements delivering the methods of the industry’s practices and are put together after analyzing the project. The motto of Infortran is that they are a change which helps business that creates a future. Hence the new and multi-dimensional research that is obtained in each of the engagement helps the company to improve the business efficiency. Infortran has developed a plan to open a new head office in Singapore as there is a demanding market for business solutions meant for companies. This would lead to opening the company at an international level and can act as initial start for the company’s global future. In the later paragraphs the strategic plans which emphasize the job designs and selection strategies are discussed.

The job design should be implemented for two major departments of a business solution company where it focuses on the marketing department and the other in the technical department.

Technical department: in this department it can be seen that there is an involvement of all the software engineers and their associate engineers who are appointed to handle all the technical applications of the company and they help in dealing with all the technical aspects of the software field and educate the customers regarding the software technicalities of the company. Technical professionals help in improving the operating systems of a company and also give a lift in the infrastructure. They relate to the internal processes, mechanisms and procedures regularly and provide a good maintenance fulfill all the business requirements (Laurie F. Wurster (2013). A technical analyst also upgrades software in the field of the client and also provides guidance to application functions and assures that software options meet the requests of the customer. They also make decisions; solve problems and helps in operating data to ensure safety standards. There are certain abilities and features that a technician must follow for the company’s well- being.  A technical analyst must have good vision and programming with a lot of effective communication skills. To perform the tasks successfully, a technical analyst often uses mainframe computers, configuration management software and the platform of development software.

Recruitment Strategy for Singapore

The marketing assistants help in supporting the marketing managers and executives on projects that are maximizing the profits of the company and also help in developing the sales strategies and the marketing campaigns. The marketing assistants are responsible for putting together and distributing financial and information of the statistics of the company such as budget of the company and also analyze many questionnaires, writing reports, company brochures and various other documents. These marketing assistants also organize and present the customers’ visits. They also engage in many promotional activities that help to organize the market research. They work unitedly with employees in other functions, such as advertising, market research, production, sales and distribution. In order to be eligible for the position of a marketing manager, graduates with any degree discipline can become assistants in marketing. Hence the degree subjects such as marketing, business or statistics can be of great help. Few jobs which are particularly in the industrial marketing may require a technical background as well. The key skills for marketing assistants involve a lot of creativity and confidence and also a sense of commercial awareness and confidence. There should be a good team working skills and communication skills in order to help in the good functioning of the company.

Singapore has a diverse society that is also multicultural in nature and therefore has a few specific skill sets that are rare and highly in-demand. Managers opening a new subsidiary are often not concerned by the key dimensions of local Human Resources. Hence it is the responsibility of an employer to attract highly skilled-people and have the knowledge of how to retain them. Managers must adapt new recruitment techniques and practices to suit the conditions of hiring in Singapore. Any recruitment projects that have the flow and also evolve more have confronted with the realities of the available local talent. It can move towards a more higher profile that can split into two roles to cover all necessary competencies. Hiring Manager’s must be creative and adaptable. They have to be prepared to accept candidates from less related career lines.

The process of selection strategy for the technical department involves a written exam which has multiple choices and subjective questions related to all technical knowledge in relation to the business software used by Infortran or other companies. Then there should be a second round for interview so the capability, talent, knowledge and the versatile nature of the candidates can be assessed. Next is the Human Resource or the HR round where it helps in designing the compability test as well as the competency of the candidate. For the marketing department there should be one round of presentation where the skills of presenting the marketing strategies can be examined, and then there should be a round of GD or group discussions here the panel aims at examining the topic well and are able to present the point of view in a more logical manner. It also helps to understand the way others feel about the subject and are able to conduct oneself gracefully in a group situation. Next there is a panel interview where a panel of higher officials interviews the candidate. And finally there is the HR round which helps in the selection process.

Selection Strategy

Implementation and managing people in a company is technique that requires continuous planning and development. This process is related to the gaining of organizational goals and objectives with the company. However, all the professional organizations face the same challenge to manage time, objectives, and resources in order to accomplish their tasks and implement ideas for the well being of the company.  The process of implementation of a business solution company involves few functions that include planning or outlining the policies and objectives that are important for the accomplishment and techniques of the company (Tapati Bandopadhyay (2013). Then they need to organize and establish the structures and systems so that the various activities are arranged and defined so that they can be coordinated in terms of the specified objectives of the company. Then the emphasis is on the staffing of the company that includes selecting and training o the staff is required and also helps in maintaining favourable working conditions. The process of staff selection evaluates the candidates through application forms and interviews by choosing the best candidate for the specified areas of job responsibility. Then is the main criterion of budgeting of the company. This management function includes planning, accounting and revenue. Budgeting requires a thorough understanding of objectives and future programmes. An organization where rthe budget system is used on the bases of historical data that includes the year with variations, then the based data where the budget is created and justified on a basis according to programmes and priorities. Later the aims of the management are funded and the evaluation technique where each programme is reviewed and assessed according to its contribution to specific goals. However, the main features of any budget system consist of determining what are the necessary items terms of objectives, what policies determine the financial amounts for each area that determine the overhead, surplus, profit and the revenues collected from fees, gifts, contracts, etc., and draft a budget with specific amounts and justifications and finally discussing and making adjustments to produce a working budget.

Conclusion:

In conclusion it can be said that the new information technologies in business are to all the new strategies that are capable of deriving business objectives, policy, culture and also the resources of knowledge (Tim Sheedy (2009). By experiencing the effective management of knowledge the organization can build up suitable business solutions strategies and also to control and evaluate the platforms of technologies and provide the exchange process. Therefore management is a combination of all the resources that include the human, technology and information resources. Therefore management does not exist in specific organizational position or management level and this can be found in the overall strategy, organization objectives and in the business operations. Therefore implementing an entity responsible for the use of Information Management solutions that is evolved by a multitasking team, with defined roles and responsibilities are in charge of concentrating and attending the requests that support and standardize the business solutions and methods to promote the effective and creative use of the management techniques in a business solution company.

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