Hotel Business Management Training Simulation: Importance Of HOTS In Hotel Management

Benefits and drawbacks of using the HOTS software

Discuss about the International Resort Management for Hotel Simulation.

The Hotel Business Management Training Simulation is a simulation utilized for hotel businesses management training and analysis. It has been made to resolve the conflicts in the hotel management in which the participants can understand the problems, problem prioritizing and problem-solving skills (Pan, Huang & Wu, 2007). This report will show the importance of HOTS in hotel management to increase the productivity of the employees. It is necessary for the management of the hotel to take appropriate decisions because future outcomes are entirely dependent on the present decisions. The impact of good decisions and bad decisions are elaborated under this research paper on the hotel business due to HOTS. At last, the recommendations will be made on the development of the training program for employees to develop the strategy of HOTS in the hotel business.

The benefits and drawbacks of using the HOTS (Hotel Simulation) software

There are various benefits of hotel stimulation software as it provides the effective operation of the hotel industry which helps in increasing the sales and revenues of the organization.

It is the software that is used to analyze the hard and huge practical issues when it is not necessary to resolve the issues through a mathematical method. This software has the flexibility hence amendments in the system variables can be made to opt the effective solution among the number of alternatives. The experiments are carried out with taking help of this model and this experiment does not hamper any process and system of the resort (Douglas, Miller, Kwansa & Cummings, 2008). The decisions regarding amendment can be made in an efficient manner with the help of this software as its divide the team of the management in various group and the decisions are taken as per their capabilities. Another advantage of HOTS software is cost efficient, quick decisions, growth potential, reliability and reduced physical clutter (Edelheim & Ueda, 2007).

Good theories are required to implement HOTS Software in the hospitality industry otherwise it may impact the entire process of the hospitality system. It is not possible that every time the decisions with the help of HOTS Software are proved right. The optimal solutions are not given by this software in an adequate manner. It may take a long time to develop the model which engages the employees of the organization in it. This activity may impact the other services of the hotel that can be the reason for decreasing the sales of the hotel. The decisions of the team can be different at the time of HOTS training which can develop the concerns for the hotel to encourage them whose decisions are not taking into consideration in the development of the hotel (Pratt & Hahn, 2015).

Importance of HOTS in training and analysis

The Hotel Business Management Training Simulation is helpful in training and analysis in which the managers, as well as other employees of the hotel, understand the value of training in developing the performance. The most advantageous factor with this is increasing the team building and team work by making participants act as a part of hotel management team (Bernal-Agustín & Dufo-Lopez, 2009). It enables an employee of a hotel to increase the caliber in their specific areas in which each member of the team acts as a manager in their expertise area. This simulation assists the members of each management team to improve the capability to plan and evaluated and according to that applies to market research and information system knowledge for the strategic business planning process. It offers the capabilities to evaluate the situation of the business analytically think about the situation and make recommendations as per the demand of the requirement. There are three decisions are made while using the HOTS (Hotel Simulation) software. These are elaborated below:

It is one of the good decisions which have been taken with the help of HOTS in hotel management by which the facilities of quick check in/ out, room mini bar, 10 executive rooms, 10 suits room, additional parking, expansion of restaurant, business service, and business shop. With the help of HOTS Software, the hotel management comes to know about those areas that require extra facilities to the resorts where lack of leisure facilities.

It has been stimulated by the HOTS to competitive market conditions for hotel operations from which the management of Resort realizes that the sales can be impacted due to increase rate. HOTS are a very advantageous process as it offers a virtual marketplace where a number of hotels compete against each other. At beginning of the stimulation of HOTS, all competing hotels are exactly the same. Resorts started rate from 75-85 per night and rates are affordable by family. The HOTS enables them to analyze the situation of the competitors and keep the price to stay in the competitive market.

It helps participants to manage a hotel in a competitive virtual environment without any financial risks. It helps to show the actions of the managers or participants in the process after their decisions making process (Braithwaite, 2017). The most advantages of this training program are to provide invaluable opportunities for managers and other employees to improve the managerial skills within the organization for increasing the productivity in the business (Benckendorff, Lohmann, Pratt, Whitelaw, Strickland & Reynolds, 2015). It is the good decisions of the resort of HOTS viewer in which they are able to compensate with customers in a reasonable way. Resorts started to take feedback from its customers so that they get better feedback from them in order to improve their services.

Recommendations for developing a training program

Overall, HOTS provide the great advantages to the hotel management in taking a good decision which helps them in improving services in an adequate manner.

However, HOTS is an effective approach but it is vital for the hotels that use HOTS to evaluate the decisions of the team as it is not vital every time that the use of HOTS is correct. The three decisions have been taken by the team in the hotel by using HOTS software. These three decisions are proved wrong due to number of issues.

The major weakness of HOTS in the hotel industry is that it is not generating optimal solutions. It is required for the management of the hotel to take time over the evaluation of the decisions (Rotimi, Bahadori-Jahromi, Mylona, Godfrey & Cook, 2017). The team has decided to do advertisement of the resort and these decisions have been taken while using HOTS. It is one of the wrong decisions because customer often hears it. It has been found that the public awareness is important for any kind of advertisement and in the case of this resort public awareness is only 30%. It has been initiated for the purpose of increasing the sales but the advertisement is not only the solution to increase the sales of the resort. There should be proper structure of services to attract the customers as customers never come back for a second time to experience the same services.

There is another wrong decision that has been taken by the team while using HOTS that is decisions regarding staff. It is a virtual training program in which participants are divided into the team and decisions are made as per their better understanding (Fotiadis & Sigala, 2015). The customer never sees the same face twice as it increases the level of discomfort that they are getting different services from different staff. The staff turnover rate is increased in the resort due to heavy competition as it is vital for the industry to take appropriate action regarding staff of the resort. The staff of the resort is unhappy to work here as they are not getting for what they are committed. Staff satisfaction is 60% which is being the major reason for staff turnover. The main focus will be given to the satisfaction of the staff if it is started all over again.

Finance is the factor that can affect the entire process of the hotel industry that is why it is required for the management of the resort to keep consideration of finance factor while using HOTS. It is one of the wrong decisions that have been taken by the team (HOTS, n.d.). It is essential for the management to do not invest a lot of amount in the initial stage of the operation as it is a risky stage. Overdraft heavily is another reason which can create the issues in the finance. It has been found that resort has not effective cash flow to operate the system. In case of starting all over again finance factor should be considered at prior basis.

as a future resort manager, I will develop the training program for my employees using the HOTS (Hotel Simulation) to taking consideration of the effective approach that encourages them to join it with more enthusiasm. A training program should be effective for the hospitality industry as many customers are dependent upon the accommodations as they plan for the tour. It is required for the management to evaluate the good decisions and bad decisions in an effective manner so that the implementation of the HOTS Software can be done in a sophisticated way (Sheng, Miao, Zhang, Lin, & Ma, 2018). There are some points mentioned below which would be undertaken by me after being a future resort manager to implement the training program by using HOTS.

It is essential before implementing the training program to define the meaning of HOTS Software so that the participants can understand the meaning of this in-depth manner. It would be helpful in making good decisions as they already know that on which they are working and what is the use of in developing the growth of the organization (Tapilouw, Firman, Redjeki & Chandra, 2017). The purpose of training should be clearly defined to them as for what and for which purpose they are conducting.

The use of HOTS software in the hospitality industry is effective as it helps in making good decisions regarding increasing the sales and revenues. I will tell them that this software is not helpful in growing sales of the organization but also increase the personal growth (Nicolau, Castonguay, Levine, Hong, Summer Institute 2015 Participants, & Pluye, 2017).

The decisions can be made easily by dividing the two teams but is required for their decisions to evaluation an effective manner so that the impact of them come in the positive term (Andre, 2017). Evaluation of the decisions should be done in an effective manner and anticipated outcomes should be made step by step so that the organization can understand in which state they are lacking to attain the objective of the organization (Baldwin, Williamson, Eaves, Levin, Burton & Massey,2017).

Conclusion

It can be concluded that the use of HOTS Software in the hospitality industry is effective as it helps in making quick decisions. This report has entailed the three good decisions and their bad decisions and the discussion have been made on them in depth manner. There are various benefits of hotel stimulation software as it facilitates in the effective operation to the hotel industry which helps in increasing the sales and revenues of the organization. It has been found that the evaluation of the decisions is essential for increasing the sales of the hotel. The training program should be conducted in an efficient manner with defining the reason behind conducting the HOTS training. As a future resort manager, the involvement of some factors in the training program has been elaborated in this report which would be helpful in making a more effective program of HOTS training in the hotel industry.

References

Andre, T. (Ed.). (2017). Advances in Human Factors in Training, Education, and Learning Sciences: Proceedings of the AHFE 2017 International Conference on Human Factors in Training, Education, and Learning Sciences, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA(Vol. 596). Springer.

Baldwin, J. A., Williamson, H. J., Eaves, E. R., Levin, B. L., Burton, D. L., & Massey, O. T. (2017). Broadening measures of success: results of a behavioral health translational research training program. Implementation Science, 12(1), 92.

Benckendorff, P., Lohmann, G., Pratt, M. A., Whitelaw, P. A., Strickland, P., & Reynolds, P. (2015). Creating educator resources for online simulation-based pedagogies in tourism and hospitality. CAUTHE 2015: Rising Tides and Sea Changes: Adaptation and Innovation in Tourism and Hospitality, 67.

Bernal-Agustín, J. L., & Dufo-Lopez, R. (2009). Simulation and optimization of stand-alone hybrid renewable energy systems. Renewable and Sustainable Energy Reviews, 13(8), 2111-2118.

Braithwaite, G. (2017). The Use of High-Fidelity Simulations in Emergency Management Training. Forensic Science Education and Training: A Tool-kit for Lecturers and Practitioner Trainers, 235.

Douglas, A., Miller, B., Kwansa, F., & Cummings, P. (2008). Students’ perceptions of the usefulness of a virtual simulation in post-secondary hospitality education. Journal of Teaching in Travel & Tourism, 7(3), 1-19.

Edelheim, J., & Ueda, D. (2007). Effective use of simulations in hospitality management education–a case study. Journal of Hospitality, Leisure, Sport and Tourism Education, 6(1), 18-28.

Fotiadis, A. K., & Sigala, M. (2015). Developing a framework for designing an Events Management Training Simulation (EMTS). Journal of Hospitality, Leisure, Sport & Tourism Education, 16, 59-71.

HOTS. (n.d.). Strategy Marketing Finance Operations People Teamworking. Retrieved from: https://www.orangelearning.com/(F(9S2ObBKh8u8MVxHCL1xALZ__Ul_tr8oM59THTpbW1nu-f5xSu1qW3XoiDxf_o224wkTXq55ignORpUoHhs0sMX9PgfzLBo6MyRthP-jb41uPaMGNLYmZe2nlEWXgpYAcQ5dtQ1PKTXAuGF4pNyW6RbfUpADI-SET_uWCIl3KMFOZreGE0))/docs/hots.pdf.

Nicolau, B., Castonguay, G., Levine, A., Hong, Q. N., Summer Institute 2015 Participants, & Pluye, P. (2017). Applied Mixed Methods in Oral Health Research: Importance and Example of a Training Program. JDR Clinical & Translational Research, 2(3), 206-210.

Pan, Y., Huang, Z., & Wu, G. (2007). Calibrated building energy simulation and its application in a high-rise commercial building in Shanghai. Energy and Buildings, 39(6), 651-657.

Pratt, M. A., & Hahn, S. (2015). Effects of simulation on student satisfaction with a capstone course. Journal of Hospitality & Tourism Education, 27(1), 39-46.

Rotimi, A., Bahadori-Jahromi, A., Mylona, A., Godfrey, P., & Cook, D. (2017). Estimation and validation of energy consumption in UK existing hotel building using dynamic simulation software. Sustainability, 9(8), 1391.

Sheng, Y., Miao, Z., Zhang, J., Lin, X., & Ma, H. (2018). Energy consumption model and energy benchmarks of five-star hotels in China. Energy and Buildings, 165, 286-292.

Tapilouw, M. C., Firman, H., Redjeki, S., & Chandra, D. T. (2017). The Importance of Training Needs’ Questionnaire in order to Arrange Science Teacher Training Program. Jurnal Pendidikan IPA Indonesia, 6(1).