Significance Of Information Management And Technology At Lincolnshire Partnership NHS Foundation Trust

Evaluate the Lincolnshire Partnership NHS Information Management & Technology Strategy against relevant criteria and guidelines that are derived from the ITIL governance framework.

Make recommendations that you consider relevant to the revision of this plan on issues related to the acquisition and ongoing management of ICT Infrastructure that could be further pursued by the Lincolnshire Partnership within the stated context of this plan.

Justify those recommendations, based on the outcomes of your analysis of the Strategy, on principles and guidelines from ITIL, and from references to other published literature.

Evaluation of current position and challenges

The background of this paper is to evaluate the significance of the application of information management and technology in Lincolnshire Partnership NHS foundation Trust. The evaluation describes the current position of the trusts , drivers of change and the strategic objective of the company. Recently, it has been seen that the workers are tending to embrace the new technology in the workplace. The new strategy and the planning is needed to be done in order to adopt the application of the new technology in the organization (Gallagher and Sixsmith,2016) . It has been seen that there are various challenges for the organization for the implementation of the new technology in the organization (Joslin and Müller, 2015).  The strategy will be derived from the ICT service delivery and ITIL governance framework . The other concerns which are addressed by this paper is the alignment of the proposed development of the IT services  in the organization and the recommendations for the implementation. The scope of the paper is to evaluate the framework or the strategies for the improvement of quality of the work and development of the information management infrastructure.

The main objective of this paper is to evaluate current strategy of Lincolnshire Partnership NHS information Management & Technology  (Zha and Cai, 2016, pp.129-131). The strategy will be made on the basis of the ICT framework and ITIL governance framework. Certain recommendations are also made for the implementation of the strategy in the organization.

Information technology plays an important role for the  development of the working quality in the organization. In this context the Lincolnshire Partnership NHS information Management & Technology needs to be the part of the digital revolution. The trust has identified certain areas for the changes in the organization such as delivery of the quality service sot the patients (Chang ,2015, pp.1195-1205). Apart from that maintain the certain security for the data storage and maintaining the information in proper way are essential part for the development of the new IT management services in the organizations (Muhammed,2015). The trust is planning to implement the proposed strategy within 5 years. The trust is holding important position in national and local context. Over the years the trust has managed to gain the good reputation in the health care sector and managing the delivery of the quality services to the patients. There are certain issues like development of the system which will cooperate with the managing of the staffing and the access of the patients is needed (Ferri et al.,2016). The proper functionality is needed to be taken to support and manages the whole system. Currently the trust has four clinical system-Silverlink mental health system, WebBomic system and SystemOne. It has been found that there is a need to develop the system which will meet all the requirements of handling the patient and the communication and delivery of the information between different department scan be done in a proper way.

The mode of analysis in the report is based on the logical linking between the current existing system in the company and the goals and objective the company is needed to be achieved. At the initial stage the structure of the current system has been discussed. The identification of the areas of the development has been done in this context (Biesenthal and Wilden,2014, pp.1195-1205). The proposed objectives and scopes of the organization is set in a proper way. The implementation deadline has been assigned along with the mentioning of the adaptation of information technology system . The implementation is followed the guideline of ICT and the ITIL governance. Certain recommendations are made regarding the implementation of the new system in the organization.

Proposed strategy based on ICT service delivery and ITIL governance framework

The service level agreement is the agreement between the client and the service providing company.  The SLA defies the agreement and the negotiation between the client and the service provider is an important thing.  The ICT service through the SLA is provide and maintained by GEMS CSU (Almeida, de Vasconcelos and Pestana,2018, pp.49-61). However, it has been seen that the current SLA system is not meeting all the requirements of the ICT services which are needed . The trust is aware about this thing and is going to review the contact agreement with the GEMS CSU. The  aim of the company is to find the right SLA implementation which will deliver the right IT services to the clients.

The managing of the data quality is important for delivering the right information to the customers and helping the decision making process for deciding the direction of the company. The wrong information and the poor quality of the data can create the mismanagement in the organization(Jašek, Králík and Popelka,2015, pp.34-35) . Moreover the managing of the data is important for keeping the records regarding the medical cases in a proper way. It has been seen that the quality of data is not proper in the trust. The degradation of the quality of the data can arise the risks for the organizations.

The procurement planning defines the negotiation plan between the service providing companies and the clients(Miller ,2017, pp.49-61)  . The review of the agreement for the trust is done on the annual basis. The review for the trust includes the evaluation of the tangible and intangible assets along with the resources  need for the company for next four years.

The framework for the governance is needed to the proper running and the development of the projects and the events. It has been seen from the case study that the  organization has the existing governance for monitoring of the processes in the organization (Joslin and Müller 2015). However, certain improvement can be done using the governance framework.

R1-Certain recommendations can be made for the improvement of the different factors based on the findings. For the improvement of the service level agreement, two types of service level agreement can be taken care of (MacMahon, McCaffery and Keenan ,2016). The customer based service level agreement is concerned about the providing the same general service to all the customers . On the other hand the customer level agreement is concerned about providing the customized services to the customers. The decision of the selection of the type of the service level agreement is needed to be taken by the Trust. However, the Trust is reviewing the contact  with the GEM CSU. In this case, the scope regarding the change or the improvement of the existing SLA is not clear for both the client and the service providing company.

R2-The improvement of the data quality can be enhanced through the usage of six sigma and the  quality management process of data(Mohammed and Syed ,2015, pp.49-61) . The  enhancement of the quality of the data can be achieved through these processes which eventually leads to the improvement of the quality of information provided by Trust.

R3-Through the implementation of the supplier and the contract management system the managing of the procurement management planning can be done in a proper way.  However, it has been notices that the procurement form the supplier is not included in the procurement management planning recommended by the  ITIL framework. The inclusion of the procurement from the supplier is needed to be maintained in the  proposed system.

R4-There is an existing ICT governance system in the organization. However, it is recommended that the improvisation and the modification of the existing ICT governance framework can be done on the basis of the dynamic requirements of the changing business environment. This modification can be followed by the guidelines mentioned in the ITIL framework.

References

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