Stakeholder interests in Headspace's project.

Questions:

Consider that funding has been approved for a project to build a system that will capture the story first time it is told, and give access to successive professionals, so that case notes and the story can become enriched, and the young person can be assisted more appropriately. You are the business systems analyst assigned to the project, you will need to produce:

Stakeholder map

Draw stakeholder role names on a stakeholder map with 4 quadrants, Internal-Operation, Internal-Executive, External-Operation, External-Executive

For each stakeholder, describe why they have an interest in the project.

Questionnaire

1. Create one questionnaire that you would send to one stakeholder group with an aim to help you identify further details about the environment, the problem area and/or how the system would operate to help solve the problem.

2. Identify which stakeholder you are going to send the questionnaire to

3. Write an introduction statement that would go with the questionnaire explaining the purpose of the questionnaire

Answers:

Introduction

This is a case study of mental hospital that is known as headspace. This hospital mainly serves young patients that are mainly in between the age of 12 years to 25 years who are mentally disturbed (Rickwood et al., 2015). There are many stakeholders in the system that is related to headspace. Headspace has many systems that are distributed among the system of the headspace.

In this report, all the system of Headspace is highlighted that helps in coordinating the work. The types of stakeholders that are related with the Headspace are shown using a stakeholder map. The duties of the stakeholder and the reason for their interest in the system are described briefly. This also involves some questions that arise from the family members of the patients that are related to the services that are provided by Headspace. There is also use case diagram that shows the system of the Headspace and all the systems that are included in the use case are described briefly.

Stakeholder Map

Fig: Stakeholder Map

(Source: Created by author using Ms Visio)

There are many stakeholders that are involved with the headspace and are also involved in development of headspace (Coates & Howe, 2014). The stakeholder map that is associated with headspace is divided into four quadrants. The categories in which the map is divided are: Internal Operation Stakeholder, Internal Executive Stakeholder, External Operation Stakeholder and External Executive Stakeholder.

The stakeholders who are directly connected with the stated quadrants are:

Internal Operation Stakeholder: This type of stakeholders includes-

Project Team
Project Manager
Business Analyst
Supporting Staffs

Internal Executive Stakeholder: The stakeholders that are included in internal executive Stakeholder are:

Marketing Team
Finance Team
Authorities of Headspace

External Operation Stakeholder: The stakeholders included in this are:

Professionals that are related to Health care
Mental health specialist

External Executive Stakeholder: This type of stakeholders includes:

Australian teenagers and young adults
Government of Australia

Interest of Stakeholders in the project

Names of stakeholders	Level of Interest and Impact	Roles	Reason of Interest
Project Team	Both are high	Leads a project with all the team members that are involved in successful completion of the project. This includes the project manager also.	They are interested because completion of the project for the benefit of headspace is their main aim and they are paid for the work they do.
Project Manager	Interest and impact are high	This is one of the most important stakeholders of headspace. The manager manages the whole team that is involved in doing the project.	The main interest of the project manager is to lead the team so that headspace gets benefitted from that and there is also an interest that is related to money.
Marketing Team	Both are high	The marketing team promotes the application and also promotes the services that headspace provides. The main duty of marketing team is to make an interaction with the client.	The successful working of the company depends on the way on how the marketing team works for promoting the services of headspace.
Finance Team	Interest is high but impact is low	The finance team makes the budget of the team. The projects that are taken by the headspace need some capital for completing it (Henning et al., 2014). This team gives the amount of money required to complete the project.	The main reason of interest of the finance team is to supply the project team with the amount of money they need to complete the project for the successful of Headspace.
Mental health Specialist	High interest, low impact	They play a role of treating the patients that comes to the headspace for treatment (Bassilios et al., 2017). They are the specialist who serves the youth of Australia.	The main reason of interest is to serve the people of Australia who are mentally affected.
Australian Government	High interest and low impact	The Government of Australia supports the headspace and gives financial support to the team if they need it for developing the project.	Servers the youth and the people mainly between the age of 12 to 25 who are mentally affected and leads to improvement of the country.

Table showing the interest and duties of all the stakeholders

Questionnaire

To gather the information about the headspace and admitting their child or youths in headspace is the main concern of the carer, friends and family of victims (Killackey, Mcgorry & Rickwood, 2014). To know the services that the headspace provides is the main area of concern of the family members of the victims. The questions that are frequently asked are as follows.

The question are asked to the stakeholders of marketing team who are responsible for giving the details of the services that are provided by Headspace.

Respected

The Manager,

Management Team

Headspace

I would like to know all the services that you provide regarding the treatment of headspace. I have a list of questions that I would like to know about.

Why Psychiatric treatment is suggested for our child and will it help our child?

Is there any other services that is an alternative of the psychiatric treatment and how are they compared?

Is adolescent psychiatrist and a child admits our child to hospital?

How inpatient treatment is included and will our child be able to attend the school?

What does the child and adolescent psychiatrist responsibilities are?

What is the time period our child is going to stay in the hospital and what is the average cost of admitting a child and how to pay the services that are being provided?

If it is not possible for us to bear the expenses of the hospital, is there any insurance policy that may help with our expenses in the hospital for the time period our child is admitted in the hospital?

Is there a special ward for the child and adolescence and is the hospital is accredited by JCAHO?

What are the involvements of the parents of the child at the time of treatment as well as post care treatment for improvement of the child?

When it is decide that our child is ready to be discharged and what are the plans that should be followed after our child is being discharged?

I would like to know about the questions that have been stated above regarding the treatment that is done in the headspace.

Thank You.

Use Case Diagram

Fig: Use case of Headspace Management

(Source: Created by author using Ms Visio)

Description: The use case diagram of the Headspace Management is shown above (McGorry, Bates & Birchwood, 2013). It consists of Finance Management Team, Market Management Team, Record Systems Team, Doctors and staffs and the Receptionist. The receptionist gives the admission to the patients that come for the admission. The doctors that are available are appointed to the patients (Gwinner, 2016). Also the tests that are prescribed by the doctors are appointed by the receptionist and accordingly time is given to the patients. The receptionist needs to login in the system every day. The amounts that are received from the allotment of the bed and for the operations that are to be held are the income of the system (Van Dyke, Rickwood & Telford, 2015). All the income and the expenditure that goes out from the system are maintained by the Finance Management System (Poon et al., 2016). The staffs that are associated with the Headspace system have to login the system every day. They also draw the salary from the system. The doctor sees the patient and does the treatment accordingly (Bunzli et al., 2015). The work of the record system is to add, delete or any edits that are required for the system or any change in them. The information system keeps the record of the beds that are allotted to the patients, the information of the patients and the reports of admission and discharge of a particular patient (Hamilton et al., 2016). The Marketing Management Team deals with the families and carers of the patients and the queries they have related to the system services.

One of the important use cases that can be identified in Headspace Management System is the Marketing Management System (Christensen et al, 2013). All the queries that the family member of the children and the adolescence have are all solved by the marketing team. The services that are provided by the Headspace are promoted by the marketing management. All the questions and queries that the customers have regarding the treatment process and the payment mode process are all answered by the Marketing Management Team.

Conclusion

There are many stakeholders that are associated with the Headspace system. In this report, all the system of Headspace has been highlighted that helps in coordinating the work. The types of stakeholders that are related with the Headspace are also studied using a stakeholder map. The duties of the stakeholder and the reason for their interest in the system are described briefly. This also involved some questions that arise from the family members of the patients that are related to the services that are provided by Headspace. This paper also shows a use case diagram that shows the system of the Headspace and all the systems that are included in the use case are described briefly.

References

Bassilios, B., Telford, N., Rickwood, D., Spittal, M. J., & Pirkis, J. (2017). Complementary primary mental health programs for young people in Australia: Access to Allied Psychological Services (ATAPS) and headspace. International Journal of Mental Health Systems, 11(1), 19.

Bunzli, S., Singh, N., Mazza, D., Collie, A., Kosny, A., Ruseckaite, R., & Brijnath, B. (2017). Fear of (re) injury and return to work following compensable injury: qualitative insights from key stakeholders in Victoria, Australia. BMC public health, 17(1), 313.

Christensen, H., Batterham, P. J., Griffiths, K. M., Gosling, J., & Hehir, K. K. (2013). Research priorities in mental health. Australian & New Zealand Journal of Psychiatry, 47(4), 355-362.

Coates, D., & Howe, D. (2014). The importance and benefits of youth participation in mental health settings from the perspective of the headspace Gosford Youth Alliance in Australia. Children and Youth Services Review, 46, 294-299.

Gwinner, K. (2016). Arts, therapy, and health: Three stakeholder viewpoints related to young people mental health and wellbeing in Australia. The Arts in Psychotherapy, 50, 9-16.

Hamilton, M., McGorry, P. D., Goldstone, S., & Rickwood, D. J. (2016). Response to Jorm: Headspace–A national and international innovation with lessons for redesign of mental health care in Australia. Australian and New Zealand Journal of Psychiatry, 50(1), 9-10.

Henning, D., Eade, D., Langstone, A., Bean-Hodges, A., Marceglia, A., & Azzopardi, P. (2014). Asymptomatic Mycoplasma genitalium infection amongst marginalised young people accessing a youth health service in Melbourne. International journal of STD & AIDS, 25(4), 299-302.

Killackey, E., Mcgorry, P., & Rickwood, D. (2014). If you're gonna do it, do it right: developing fidelity measures for the rollout of Early Psychosis headspace Services (ephs) in Australia. Early Intervention in Psychiatry, 8, 89.

McGorry, P., Bates, T., & Birchwood, M. (2013). Designing youth mental health services for the 21st century: examples from Australia, Ireland and the UK. The British Journal of Psychiatry, 202(s54), s30-s35.

Poon, L. Y., Tay, E., Lee, Y. P., Lee, H., & Verma, S. (2016). Making in?roads across the youth mental health landscape in Singapore: the Community Health Assessment Team (CHAT). Early intervention in psychiatry, 10(2), 171-177.

Rickwood, D. J., Telford, N. R., Mazzer, K. R., Parker, A. G., Tanti, C. J., & McGorry, P. D. (2015). The services provided to young people through the headspace centres across Australia. The Medical Journal of Australia, 202(10), 533-536.

Van Dyke, N., Rickwood, D., & Telford, N. (2015). Innovation in youth mental health services in Australia: common characteristics across the first headspace centres. Early intervention in psychiatry, 9(1), 29-37.

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