ITC548 System Analysis

This is a case study of mental hospital that is known as headspace. This hospital mainly serves young patients that are mainly in between the age of 12 years to 25 years who are mentally disturbed (Rickwood et al., 2015). There are many stakeholders in the system that is related to headspace. Headspace has many systems that are distributed among the system of the headspace.  

In this report, all the system of Headspace is highlighted that helps in coordinating the work. The types of stakeholders that are related with the Headspace are shown using a stakeholder map. The duties of the stakeholder and the reason for their interest in the system are described briefly. This also involves some questions that arise from the family members of the patients that are related to the services that are provided by Headspace. There is also use case diagram that shows the system of the Headspace and all the systems that are included in the use case are described briefly.

Fig: Stakeholder Map

(Source: Created by author using Ms Visio)

There are many stakeholders that are involved with the headspace and are also involved in development of headspace (Coates & Howe, 2014). The stakeholder map that is associated with headspace is divided into four quadrants. The categories in which the map is divided are: Internal Operation Stakeholder, Internal Executive Stakeholder, External Operation Stakeholder and External Executive Stakeholder.

The stakeholders who are directly connected with the stated quadrants are:

Internal Operation Stakeholder: This type of stakeholders includes-

• Project Team
• Project Manager
• Business Analyst
• Supporting Staffs

Internal Executive Stakeholder: The stakeholders that are included in internal executive Stakeholder are:

• Marketing Team
• Finance Team
• Authorities of Headspace

External Operation Stakeholder: The stakeholders included in this are:

• Professionals that are related to Health care
• Mental health specialist

External Executive Stakeholder: This type of stakeholders includes:

• Australian teenagers and young adults
• Government of Australia 

Table showing the interest and duties of all the stakeholders

To gather the information about the headspace and admitting their child or youths in headspace is the main concern of the carer, friends and family of victims (Killackey, Mcgorry & Rickwood, 2014). To know the services that the headspace provides is the main area of concern of the family members of the victims. The questions that are frequently asked are as follows.

The question are asked to the stakeholders of marketing team who are responsible for giving the details of the services that are provided by Headspace.

Respected

The Manager,

Management Team

Headspace

I would like to know all the services that you provide regarding the treatment of headspace. I have a list of questions that I would like to know about.

I would like to know about the questions that have been stated above regarding the treatment that is done in the headspace.

Thank You.

Fig: Use case of Headspace Management

(Source: Created by author using Ms Visio)

Description: The use case diagram of the Headspace Management is shown above (McGorry, Bates & Birchwood, 2013). It consists of Finance Management Team, Market Management Team, Record Systems Team, Doctors and staffs and the Receptionist. The receptionist gives the admission to the patients that come for the admission. The doctors that are available are appointed to the patients (Gwinner, 2016). Also the tests that are prescribed by the doctors are appointed by the receptionist and accordingly time is given to the patients. The receptionist needs to login in the system every day. The amounts that are received from the allotment of the bed and for the operations that are to be held are the income of the system (Van Dyke, Rickwood & Telford, 2015). All the income and the expenditure that goes out from the system are maintained by the Finance Management System (Poon et al., 2016). The staffs that are associated with the Headspace system have to login the system every day. They also draw the salary from the system. The doctor sees the patient and does the treatment accordingly (Bunzli et al., 2015). The work of the record system is to add, delete or any edits that are required for the system or any change in them. The information system keeps the record of the beds that are allotted to the patients, the information of the patients and the reports of admission and discharge of a particular patient (Hamilton et al., 2016). The Marketing Management Team deals with the families and carers of the patients and the queries they have related to the system services.

One of the important use cases that can be identified in Headspace Management System is the Marketing Management System (Christensen et al, 2013). All the queries that the family member of the children and the adolescence have are all solved by the marketing team. The services that are provided by the Headspace are promoted by the marketing management. All the questions and queries that the customers have regarding the treatment process and the payment mode process are all answered by the Marketing Management Team.

There are many stakeholders that are associated with the Headspace system. In this report, all the system of Headspace has been highlighted that helps in coordinating the work. The types of stakeholders that are related with the Headspace are also studied using a stakeholder map. The duties of the stakeholder and the reason for their interest in the system are described briefly. This also involved some questions that arise from the family members of the patients that are related to the services that are provided by Headspace. This paper also shows a use case diagram that shows the system of the Headspace and all the systems that are included in the use case are described briefly. 

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