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Under the broad umbrella of “Supply Chain Management” this individual assignment will be based around a high end international Tourism Company involved in online selling to customers globally.

Your task is to identify and analyse the business’s global logistics, supply chain channels and sustainability throughout the value chain all the way to the end user - the customer. You are expected to identify the associated linkages back to the theory you are studying in LB5230- Managing Strategic Resources and Operations.

1. Demonstrate essential knowledge necessary for a career in business related professions
2. Apply critical thinking to address issues in business
3. Convey information clearly and fluently, in high quality written form appropriate for their audiences
4. Describe the strategic tangible assets of a firm, the value chain, and explain how to harmonise the value chain to achieve strategic outcomes
5. Explain the fundamentals of operations management and the seamless integration between inbound logistics, operations, outbound logistics and the customer
6. SLO4: Describe the strategic tangible assets of a firm, the value chain, and explain how to harmonise the value chain to achieve

Essential Knowledge for Business Related Professions

Company and Industrial aspects

The Boeing Corporation stands as an American international business that develops, assembles, and trades aircrafts, rotorcraft as well as rockets, plus satellites across the wide-reaching domain. The business correspondingly provides rental and product sustenance services. Boeing remains in the midst of the leading global airplane producers; it stands with the subsequent most important security servicer in the sphere of influence centered on revenue production and exists as the prime exporter within the United States with dollar assessment. Boeing stock presents a constituent of the “Dow Jones Engineering standard” (Charles & James, 2011).

The Boeing Production's corporate control center is positioned at Chicago and the corporation is directed by the President plus CEO- Dennis Muilenberg. The Company is systematized into 5 key sections: “Boeing Commercial Airplanes” and “Boeing Defense” with “Space and Security”, Manufacturing, “Operations and Technology” as well as “Boeing Capital” plus “Boeing Shared Services Team”. By the year, 2016, Boeing documented the value of $94.6 billion at sales, and recorded 24th position at the Fortune publication as per "Fortune 500" grade in 2017, placed 61st at the "Fortune Global 500" list and categorized as 25th rank within the Domain's “Most Admired” Corporations’ evaluation in 2018. The net revenue as per 2017 was US$8,197 billion and operating income produced the value as US$10.278 billion. There are 141,322 workforces consistent with the record of January, 2018(Corbett, Blackburn & Van Wassenhove, 2012).

The productivity of aerospace chronicled a successive upsurge in sales within the preceding 3 years, chiefly as a result of the air transportation development besides the ongoing expansion of the evolving marketplaces like China as well as Latin America. It is projected that airplane production drives to become twofold or multiple in the following years (Chaabane, Ramudhin & Paquet, 2012). The aircraft constructors (OEMs) will require surging promptness in supply to undertake the customer potentials / wants. Assuming these characteristics, supply chain administration plans to come to be a crucial factor for main producers from aeronautics industry. Through the changing organization of the “aerospace engineering” by transferring from expected vertical packages to those using transnational maneuvers disseminated in numerous phases (comprising productivity, afterward deals, maintenance, refurbishing and servicing) derive predictably grander challenges (, 2018). The multifariousness of this business lies within the resource and organization of the project and construction. In the previous years these challenges confirmed to grow into more multipart and more comprehensive. Overview of the innovative technologies as well as progression and the agreement of supplies have produced complications in the administration of the procedures of “supply chain” (Christopher, 2016). Correspondingly it is indispensable to form an operative communication with the purpose of simplifying the necessities and prerequisites all through the steps of program.

Critical Thinking in Addressing Business Issues

After experiencing several mechanical changes because of the modification in the regulation in US, the business’s leading aircraft- “Boeing 314 Clipper” was first sailed during June 1938. This airplane could haul 90 travelers on daytime voyage and 40 in the course of “nightly trip”-it became enormous achievement and permitted the airlift all through the domain. The following model hurled was – the “307 stratoliner”, the foundations of first under pressure cabin carriage airplane. The domain of this airliner persisted to soar 20,000 feet in elevation. The expedition of Boeing on no occasion stopped subsequently. It designed “bombers” throughout the world war. Military airliner suited its alternative with pioneering line. By 1950s the establishment underway it’s first “jet airplane using a strategy of four engines doomed for 156 customers, building it a frontrunner in the marketplace (, 2018). Then originated “Boeing 737” and by way of three engines monitored 707 utilizing the twin engine model. At 1970s, the Boeing 737 was propelled which with amplified volume of 450 travelers. Further varieties were exposed to face the augmented air traffic besides burden of passengers.

The rivalry was fairly rigid for Boeing from the inauguration. At 2000, the competition touched its highpoint, and Boeing sensed the warmth of the race. Airbus plus Boeing were dynamic like “tooth and nail” for the marketplace audience, above and beyond the share values of Boeing deteriorated. At that crucial stage, the evolution of “787 Dreamliner” was proclaimed. The awareness remained to improve an aircraft which stands more unperturbed along with more cost-effective. The business tried to decrease the general cost of the creation and simultaneously attempted to upsurge the worth of the accessible product. Boeing 787 presented the effectiveness of the processes, capability to take grander measure of travellers, plus more capacity for the improved security of the customers. These landscapes prepared the Dreamliner to remain “a fruit of judgment” for the establishment and the potential customers (, 2018).

 With this understanding, the business “decided on” the growth of “787 Dreamliner”. The airplane assured the functioning competence and enhanced wellbeing for the customers. The structures caused in driving of enormous number of provisions for the aircraft. Nevertheless, the Dreamliner persisted to be stuck by practically three years. In its place of 2008, it accomplished its first trip in 2011. Notwithstanding the delay, not all concerns were stable. The airplane was stranded owing to the “fire within the batteries in year, 2013” (Coyle, Langley, Novack & Gibson, 2016).

Supply chains turned out to be susceptible to the interruptions that befell through the production method. In the expansion platforms of newfangled generations of airplanes, the manufacturers supported as a key purpose of lessening the time-period of the supplies released on the marketplace above and beyond on the plan to share the grander expenses for improvement with dealers. These novel packages include the enlargement of multifaceted technology in assignments to upsurge airplane functioning competence by 15 - 20% (Christopher, 2016).   It subcontracted significant functional programs to dealers which they have carefully chosen. Correspondingly, the outline of modernizations (merged, low fuel incorporating engines, avionics, electrical arrangements, etc.) besides in particular cases, makeover of the earlier workshops into self-governing businesses has further augmented the complication of the industrial chain. In spite of the constructive possessions, this innovative method has produced more troubles in the manufacturing practice (, 2018).

Clear and Fluent Communication


(Source:, 2018)

Over and done with Boeing- currently functioning as the absolute assembler of the aircraft, harmonizing the various mechanical and “systems partner sites” publicized across the world is supreme to the industrial achievement. Boeing desires to coordinate demand/supply as well as logistics facts across multifarious partner tiers, thus key mechanisms work out at the “Boeing Everett, Washington” services at the exact time – following “Just in Time” concept for absolute grouping above a 3- day interval (Ellinger, Chen, Tian & Armstrong, 2016).


(Source: Hugos, 2018)


Figure: Selection of supplier process

(Source: Source:, 2018)

Policy for Accomplishing Outcomes

  • Influence best-in-class constituents plus technology suppliers as of round the domain
  • Create common risk model among Boeing and its source associates
  • Match up demand/supply, instruction, and inventory statistics across all-inclusive resource allies
  • Initiate an extremely synchronized convention of logistics procedures and conveyance devices to confirm on-time distribution of all associations (Holweg & Helo, 2014). 

The method of execution

  • Transport to partner run engineering and construction model designed for “787 Dreamliner”
  • Create partner accomplished inventory drivers with Boeing accomplished agreements to share threats and expand supply accessibility
  • Device common apparatuses to provide inclusive reflectiveness to entire demand/supply, directive, and record evidence across manifold tiers of associates
  • Capitalize in logistics distinguishability tools and particular transport devices to consistently transfer large subassemblies internationally ( 2018).

Boeing has distinguishability to the supplier’s capacity to come across the delivery program. It is vital that the key subassemblies work out in Washington simultaneously for ultimate assemblage. If any subassembly stands late or lost, there remains minute “time or space” to stock the other constituents. Boeing needs to regulate the agenda and hypothetically delay the influx of the further assemblages when a partner fails to come upon the anticipated delivery. The 787's resource chain was projected to retain low engineering and assemblage charges, while dispersing the monetary hazards of expansion to Boeing's dealers. Contrasting the 737's supply sequence, this needs Boeing to perform the customary part of a significant builder who accumulates diverse parts plus subsystems shaped by the suppliers (Hugos, 2018).  The 787's resource sequence is founded on a “tiered construction” that would let Boeing to stand-in partnerships with almost 50 tier-1 planned acquaintance. These prearranged partners function as “integrators” who accumulate diverse parts besides subsystems shaped through tier-2 suppliers (Holweg & Helo, 2014). 


(Source:, 2018)


(Source:, 2018).


(Source:, 2018).

Linkage between the company activities and theoretical policies 
At present, the vital and comprehensive idea in the noticeable cost-effective supply chain dominion of airplane is the cumulative implementation of “lean supply sequence strategy” and supervising principles and performances. These all-encompassing lean presentations are instituted in the “Lean Space Initiative Supplier Administration” based on Self-Assessment Device (Kotler, 2012).

The identified eight principal performances set up a series of actual all-embracing agenda for the valuation of the vast commercial aircraft supply series—

  • Plan the architectural design of “supply-system” through dealers
  • Cultivate harmonizing supplier aptitudes
  • Create movement and pull all through the supplier link”
  • Inaugurate compliant relationships and operative synchronization of appliances.
  • “Capitalize on suppleness and openness”
  • Follow supplier-integrated creation and method of development.
  • "Assimilate information and stand-in innovation”
  • Authenticate incessant demonstration upgrading (Mansouri, Gallear & Askariazad, 2012).

Lean innovativeness endeavor to generate and transport value to their manifold investors both professionally and successfully. The solicitation of lean theory to “aerospace” is supremely labeled in the shared effort of “LAI investigators” entitled as "Lean Enterprise Value". It is significant to learn, yet, that considerably the prominence in this effort stands on lean manufacturing while LAI's stress has remained on evolving "Lean enterprise thinking". This originated around the development of the fundamental perceptions from removal of waste en route for the formation of worth on the workshop level in addition to the repose of the whole innovativeness comprising the supplier systems. A preeminent practice contained within a "lean innovativeness" remains the entrustment of design plus integration tasks to the dealers from the aircraft builders. This finest practice stands factual for all the major components in aircraft manufacturing, namely aero constructions, engines plus avionics (Stadtler, 2015).

Harmonizing Value Chain for Strategic Outcomes


(Source: Hugos, 2018)

The globally discrete nature of profitable manufacturing, investigation and developmental competences of dealers is owing to the countless harmonies pooled by military plus civil airplane machineries. The trade is similarly much structured, particularly for the protection of its merchandises. Therefore the manufacturing unit has precisely great barriers to access because of capital plus regulatory provisions. The merchandises vended to the armed sectors have typically consumed stable request in the preceding period as contrasting to the public products owing to the private segment's unstable and insubstantial demand. Therefore, maximum of the system integrators, dealers and backing officialdoms serve the customers together (Wang, Lai & Shi, 2011).


Figure: Transformations at organizational and operational levels
(Source: Hugos, 2018)

Sustainability throughout the value chain 

Boeing may arrest revenue prospects in influential markets by shifting industrial and service competences to the consistent returns and defend them paralleled to delicate markets while expanding into binary marketplaces using uncorrelated proposal. This uniqueness is fetching “more and more” manifestations in the industry as the principal establishments in the trade are allocating more design and more initiatives of agreement to their first plus second-tier suppliers. This immensity stands as unique drive of the indicators that focus on the makeover of the enormous projection from builders to structural integrators with refined presentation and sales administrations. Intensifications in productivity over and done with technological expansions by enhancements in manufacturing plus life-cycle conservancy procedures have demonstrated themselves in lower engagement and advanced revenue (Tayur, Ganeshan & Magazine, 2012).

The opportuneness of Commercial Aeronautics provides universal client life-cycle provision for Boeing airplane workers. This facility comprises 5 main categories. The worldwide client support classification handles overall investigations as of Boeing aircraft workers. The replacements and logistics maintenance group organizes the on-time obtainability of “spare parts” to transporters on an agreement basis. Boeing subcontracts the process of this assignment to suppliers that are positioned everywhere in the domain with suitable inventory to back its airplane (Ghiani, Laporte & Musmanno, 2013). The maintenance and industrial services federation offers all-inclusive maintenance facilities, also branded as "C" plus "D" authorizations, over and done with “third party supervising and repairing” establishments that are trained by domestic aeronautics authorities for continuing services at Boeing airplane. This “Maintenance, Repair and Overhaul administrative system” can likewise perform variation and adaptation of effort on Boeing aircraft if they remain specialized for the essential events. Such documentations are assumed by both civil aeronautics institutions on top of “Boeing” itself. Finally, Boeing delivers provisions for Flying Operations, entailing of expedition and simulant training, light methodological controllers and manufacturing support (Hugos, 2018). 

Fundamentals of Operations Management and Integration

Boeing on discovering itself in the crucial state of affairs of ensuing lost marketplace share to Airbus partook to react with the purpose of regaining its chief position by augmenting customer welfares and evoking a lead over its affordability. The diversification approach incorporated the novel midsize (200–300 travelers), abiding 787 sequence. The 787, labeled as the Dreamliner, was intended to come upon the demand for undeviating, long-distance influences amid cities with a mandate for reasonable capacity.
According to recent statistical analysis of "Value Chain Examination of Boeing 787: 2011 to 2016” in the overall marketplace consignment treasured at OEM level designed for Boeing 787 remained US $1.11 billion (Corbett, Blackburn & Van Wassenhove, 2012).


(Source:, 2018)

(Source:, 2018)

Solution for a novel method

The Exostar explanation is intended to let Boeing with its partners to join forces on scheduling agendas, issue acquisition orders, track buying directive alterations, give-and-take delivery information, achieving returns, track consignments, and accomplish inventory usage across the manifold tiers complicated in the industrial procedure. The system correspondingly displays proceedings and invulnerabilities of practice that happen amid partners and assesses the influences of these actions in ambiguity of the principal timetable harmonized with “time-sequenced approval”. The solution embraces recording abilities that permit Boeing as well as its associates to track general presentation of the supply sequence. “Exostar’s software-as-a-service” transport model in addition to prevailing link of connectivity into the supply sequence permitted Boeing to drive consciously with the resolution in fewer than 90 days since the outset of project. Boeing was competent to influence its investment in Innovative Systems to rapidly attach to Exostar so as to empower its supply chain procedures through the comprehensive sequence of delivering products. Exostar’s explanation was arranged to run into Boeing’s present process supplies, and may change as developmental supplies or the allies transform over time-period (, 2018).

 (Source: Source:, 2018)

Figure: The Lean value Chain

(Source:, 2018)


Chaabane, A., Ramudhin, A., & Paquet, M. (2012). Design of sustainable supply chains under the emission trading scheme. International Journal of Production Economics, 135(1), pp 37-49.

Charles C. & James E. Hill, (2011) Advanced Supply Chain Management: How to Build a Sustained Competition to Poirier Basics of Supply Chain Management

Christopher, M. (2016). Logistics & supply chain management. 5th Edition Pearson UK. Harlow.

Corbett, C. J., Blackburn, J. D., & Van Wassenhove, L. N. (2012). Partnerships to improve supply chains. Sloan Management.

Coyle, J. Langley, C. Novack, R. & Gibson, B. (2016). Supply Chain Management: A Logistics Perspective. 10th Edition. Cengage learning. Boston. (2018). SUPPLY CHAIN FEATURES OF THE AEROSPACE INDUSTRY PARTICULAR CASE AIRBUS AND BOEING Retrieved from (2018). Managing New Product Development and Supply Chain Risks: The Boeing 787 Case Retrieved from

Ellinger, A. Chen, H., Tian, Y. & Armstrong, C. (2015). International Journal of Logistics Research and Applications. Learning orientation, integration, and supply chain risk management in Chinese manufacturing firms, pp. 476-493. (2018). Boeing




(B) Retrieved from

Ghiani, G. Laporte, G. & Musmanno, R. (2013). Introduction to logistics systems management. 2nd Edition. John Wiley & Sons, Ltd. Chichester

Holweg, M., & Helo, P. (2014). Defining value chain architectures: Linking strategic value creation to operational supply chain design. International Journal of Production Economics, 147, pp. 230-238. (2018). BOEING 787: GLOBAL SUPPLY CHAIN MANAGEMENT TAKES FLIGHT Retrieved from

Hugos, M. (2018). Essentials of supply chain management. Hoboken: Wiley.

Kotler, P. (2012). Marketing management. Harlow, England: Pearson.

Mansouri, S. A., Gallear, D., & Askariazad, M. H. (2012). Decision support for build-to-order supply chain management through multiobjective optimization.International Journal of Production Economics, 135(1), pp.24-36.

Stadtler, H. (2015). Supply chain management: An overview. In Supply chain management and advanced planning (pp. 3-28). Springer Berlin Heidelberg.

Tayur, S., Ganeshan, R., & Magazine, M. (2012). Quantitative models for supply chain management (Vol. 17). Springer Science & Business Media.

Wang, F., Lai, X., & Shi, N. (2011). A multi-objective optimization for green supply chain network design. Decision Support Systems, 51(2), 262-269.

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