Understanding Negative Business Letters

Discuss about the Negative Business Letter.

September 2, 2016

Ms. Margaret Clemmons

762 Buns Parkway,

Venice, CA 90028

Subject: Resolution of Your Claim

Reference: Claim # 712

Dear Ms. Clemmons

We would like to place on record our appreciation for your business as well as your trust in us. We are committed to helping you with the concerns raised in your letter. We are in receipt of your recent inquiry and would like to apologize for any inconvenience that may have been caused to you. We are proud of our high standards and would like to assure you of our complete attention to the claim made by your goodself into the charges made to your account.

Our research into your inquiry is complete and we have found that the records as well as the video footage of that date do not show any equipment problems at Wilson’s Gourmet. Furthermore, the software and equipment at the store make it virtually impossible to run the same card more than once without the permission of the floor manager.

Based on the information provided and our research, we have come to the conclusion that either you or someone with access to your bank details has used your card to make multiple purchases at Wilson’s Gourmet multiple times during the day in question. Furthermore, our bank policy insists on receipts being enclosed with the claim letter.

We are convinced that the claim cannot be entertained and hence we are forced to reject it. We would like to take this opportunity to thank you for your time and look forward to your continued patronage.

Thanking you and assuring you of our best attention at all times

We remain,

Yours faithfully

For Union bank of California

ATM Error Resolution Department