Organisational Skills And Psychology: Developing Safety Culture At Sacred Heart Hospital

Summarization of Organization's Main Problem and Importance of Resolving It

Discuss about the Organisational Skills and Psychology.

In the present competitive business environment, organizations try to implement unique strategies in order to sustain its position in the market. The implemented strategies not only cover possible outside threats from the market but also take a serious look into the internal factors as well that can also make serious impact on the business processes of the organization (Wagner et al., 2013). For that reason, many organizations include several internal factors at the time of implementing any strategies so that it can be able to fulfil all the requirements of the organization in an appropriate manner. It has also influenced many organizations to outsource several internal issues for fulfilling the business requirements effectively. Now, providing safety health solutions has emerged as one of the prime issues that organizations have to consider in order to motivate employees to give their best at the workplace. In this report, in-depth analysis will be made on implemented strategies of Sacred Heart Hospital for developing the safety culture. The report will highlight both positive and negative aspect of the implemented safety culture by the organization. The report will also focus on providing effective recommendations in order to enhance the present level of safety culture in an appropriate way.

As per the article by Garrett, Stokes & Brien (2013) development of safety culture has to be performed by all the high-risk organizations so that customers to do not have to face any type of challenges at the time of availing their products and services. For that reason, many organizations have outsourced the safety culture aspect to the professional experts in order to fulfil the organizational requirements. SafetyFirst is similar type of organization that has the capability of providing solution regarding the development of the safety culture. The case study has highlighted that the safety culture of the Sacred Heart Hospital is not up to the mark. In fact, the case study mentioned that the organization does not provide too much attention in reducing the risk level of the patients. Furthermore, the healthcare institution often consider shortcut steps for fulfilling the requirements of the patients that eventually enhances risk level. However, the concept of safety culture is focused towards minimizing the adverse aspects intrinsically complex and hazardous work (Nie et al., 2013). Therefore, it reduces the risk aspect to a greater level, which helps to increase the trust level among the customers. However, Sacred Heart Hospital’s implemented strategies will hamper the trust level among the patients that will create direct adverse impact on the business level of the organization. Thus, it is necessary for the organization to implement necessary steps so that patients do not have to think twice before availing the healthcare services from the organization.

Recommendation for the Organization

As per the article by Sorra et al. (2012) maintenance of safety act is not only important in developing effective safety culture within the organization but also necessary for fulfilling legislative rules and regulation in an appropriate way. Since, improper maintenance of legislative act can actually influence government or healthcare authority to provoke their licence from providing health care services to the patients. On the other hand, Singer & Vogus (2013) have highlighted that implementation of innovative machinery and technologies have enhance the significance of developing effective safety culture within the healthcare environment, as improper utilization of the technologies can damage the health condition of the patients to a great extent. Thus, it is necessary for Sacred Heart Hospital to provide particular amount of time as well as training to all the employees so that they can get accustomed with the technologies in an appropriate way. However, the case study has highlighted that Sacred Heart Hospital does not providing enough time to the employees for understanding the uses of the new technologies and machinery for the treatment of the patients. As a result, it has increased the risk level of the patients to a greater extent. However, the case study has mentioned that head of the department Dr. Kelso has not provided too much attention over the safety culture issue. In fact, as per Dr. Kelso, accident at the hospital is presently at all time low (McCloskey, 2016). Therefore, Sacred Heart Hospital does not have to implement too many changes in providing proper safety atmosphere to the patient. However, the survey report has highlighted that utilization of shortcut techniques has increased the risk aspect hugely. Therefore, it has also increased the possibility of accident at the health care sector of the hospital largely (Bahadori et al., 2016). Thus, Sacred Heart Hospital will have to implement necessary steps to ensure that the safety of the patients remain intact. Otherwise, Sacred Heart Hospital might have to face several troubles regarding accident at the treatment or safety level, which will create huge amount of adverse impact on the reliability level of the patients (Morello et al., 2013). Thus, the significance of maintaining proper safety culture is necessary for Sacred Heart Hospital in order to sustain competitive advantage in the market.

From the above discussion, it can be assessed that Sacred Heart Hospital has tried to utilize different types of shortcut techniques for fulfilling the requirements of the operational process. It has increased the risk level of patients in Sacred Heart Hospital largely. Thus, Sacred Heart Hospital will have to focus more on developing consistent process so that employees do not have to take shortcut processes for providing health care support services to the patients. The development of process is also necessary for eliminating any type of confusion among the employees regarding the best possible way to provide healthcare support services (Haugen et al., 2013). For instance, Sacred Heart Hospital can develop specific teams for providing specialized types of treatment to the patients. It not only eliminates the possibility of risk hugely but also ensures employees do not have to work apart from their specialized domain. In fact, development specific process will also help patients to understand the treatment process effectively, which eventually increase the reliability of the patients in an appropriate way.

Providing Proper Feedback Regarding the Errors

In presenting several recommendations regarding the enhancements of the safety and security of the hospital associates, it is much important to address the issues at the first place. Developing the proper safety workshops for both the patients and the associated workers is necessary for addressing the exact issue (Carayon, 2016). The workshop is suggested by World Health Organisation and designed in a significant way. In this workshop, the workers including the doctors, nurses, midwives, and other pharmacists will be receiving the proper training. The health care administrative department will also be involved in such workshop. The major motto of this workshop is not only to provide the training sessions to the associated personnel, the workshop communicates about the recognised errors in the hospital as well. The associated personnel can address the issues they have been facing within the hospital premises and that have been harmful for their health. The administration needs to keep the focus on such concerns to increase more security for the associated members (Chassin & Loeb, 2013).

In order to address the issues and enhancing the security parameter, the communication openness is much necessary. The repeated responses received from the associated workers would generate the sense of safety that the administration requires understanding the necessity. The guidelines can be provided to the workers in order to raise their concerns when they feel insecure and feel the lack of safety. The establishment of the communication transparency is thus necessary in such cases. In fact, in case of the patients, the communicational transparency should present (Alden et al. 2013). If the patients are being able to express their concerns to the workers or the associated health care personnel, it would be fruitful enough to understand the drawbacks. Moreover, the hospital authority will understand and recognise the areas that need much improvisation. The recognition of such areas will be necessary for the administration to create the safer and secure environment.

It is to be noted that the Sacred Heart Hospital has been facing the significant challenges due to the lack of security and safety of the patients and the associated workers. Therefore, it is much necessary for the hospital authority to implement several health care practices in order to increase the safety parameter (Rosenbaum, 2014). It is even necessary to secure the environment and set the remarkable health care standards. The service users or the patients usually seek the security. The family members even depend on the secure environment of the hospital. Therefore, it is much necessary to maintain the security parameter. It is noted that the World Health Organisation has introduced several health care practices, which are addressing the issues associated with health care centre. Moreover, these practices are improving the security parameter for the associated members.

Open Communication

In some of the cases, it is seen that the health care associates have to deal with different patients who carry many diseases. The nurses, midwives, doctors, and the pharmacists have to deal with such diseases. It may create the risks for the people who have been taking care of the patients (Al Ameen, Liu & Kwak, 2012). Therefore, it is much important to ensure the security parameter. The health care personnel even require using several medical weapons like scissors, knife, and other medial instruments. In such times there are high chances for the personnel getting injured. The safety practices through training are thus necessary to make them aware of the usages of these medical instruments (Kavaler & Alexander, 2012). Moreover, the medical associates deal with several radio technologies like x-rays and other technicalities. Therefore, it is much important for each one of the associates to make safe distance and take several relevant precautions while using such stuffs. Hence, it becomes the major priority for the every health care organisation to set the standards for safety and security in the internal scenario. The administrative department even requires identifying the exact errors that have taken place within the internal scenario of the health care centre. The administrative department needs to provide the proper training session to the associate. They will receive enough knowledge about using the medical instruments that are essential for the treatment process.

If concentrated on the safety parameter of the patients, it is noted that maintenance of the hygiene factors would enhance the safety parameter for the patients. The associates are required to be knowledgeable enough in order to maintain such security parameter. When the medical personnel will receive the proper training session about managing the environment, it will be effective enough to provide the safety environment to the patients and the services users as well. Apart from such training process, it is necessary to keep the focus on the communication transparency (Weinstein et al. 2014). In order to resolve the issue, it is required to address the problem in a transparent way. It will become clear to the administrative department regrading the relevant steps that are needed to be undertaken. The administrative department will ensure the areas that require improvisation to enhance the security parameter. If the patients and the associates can communicate with each other, it will be better to understand the exact issue. Moreover, it will become clear to the hospital authority to implement several security practices related to the health care centre. Hence, the recommendations provided for increasing the safety parameter are justified.

Rationale for Selecting Such Recommendations

Conclusion

The study is based on the enhancements of the security parameter in Sacred Heart Hospital. The medical personnel and the patients have been facing several concerns due to the lack of the secure and safe environment. The recommendations are focusing on providing the training session to the associated members of the hospital. The maintenance of the transparent communication will be ensuring the elimination of the problems. The knowledge management training and effective communication will be the major keys of establishing a safe and secure environment for both the patients and the medical personnel.

References

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Carayon, P. (2016). Handbook of human factors and ergonomics in health care and patient safety. CRC Press.

Chassin, M. R., & Loeb, J. M. (2013). High?reliability health care: getting there from here. Milbank Quarterly, 91(3), 459-490.

Garrett, T., Stokes, B., & Brien, J. A. (2013). Perceptions of safety culture in hospital pharmacy: how safe do we think we are?. European Journal of Hospital Pharmacy: Science and Practice, 20(2), 82-87.

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Kavaler, F., & Alexander, R. S. (2012). Risk management in health care institutions. Jones & Bartlett Publishers.

McCloskey, M. (2016, March). A Comparison of Hospital Survey Patient Safety Culture Data in Magnet and non-Magnet Hospitals. In 2016 ANA Annual Conference. Ana.

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