The local book shop owner wanted to form an automated system for developing its operations and functions. The current used system is based on the traditional operation system for the book shop. However, the owner of the book shop had realized the importance of implementing technological development at the book shop. Hence he want to introduce an app feature for his users to make provide the ease of operations for the customers. The application would be limited to the phones placed at the entrances of the shop. It would serve as an automatic display system at the shop. The physical store would still act as the main centre for the business of the shop and the customers would not yet get the privilege of the online services. The online services would be deployed only if the current system would be successful in implementation and cost effective.
The new system would be based on the integration of the information system. The device app would be connected to the main database of the book shop. It would allow the customers to view the books present in the book shop easily. The inventory stored at the book shop would be stored in the main information system and the devices would be linked to the main information system. The customers would have to check in the device and look for the book they want to buy. The searching of the book from the device would take less time than the manual searching. The customer’s data would also be fed to the device memory. Hence, when the customer would click on buy on the device and enter their customer ID, the book would be linked to their ID and they can prevail it easily from the cash counter. The discount feature has been also added to the device.
Vision for the project
The project had been made for providing the book shop with the ease of operations and their customer with the ease of buying the books. The vision of the project has been divided into two sub-parts midterm vision and long term vision. They have been explained in the following paragraphs:
Midterm vision- the midterm vision of the project is installing the system for the book shop. The system would help in increasing the efficiency of operations. As the customers can select the books from the use of device kept at the entrance of the shop, the customers would take less time for finding the required book at the shop. It would also decrease the time required for the operation of buying and selling process for the books at the shop. The number of customers would also increase at the book shop. It would help in increasing the sales of the book shop and generate more profit for the book shop. All this would be achieved due to the implementation of technological advancements at the book shop.
Long-term vision- The primary long term vision for the project is to start the online facility at the book shop. The success of the system for the devices that would be linked to the main information system for making the customers look into the device and search for their book in the shop. Its successful implementation would result in easing the operations of the book shop. The online feature would be implied only after the success of the devices. The users would be largely benefited by the use of the online facilities of the book shop system. It would help in providing the customer’s satisfaction by providing them good shopping experience. The shop would make long term relations with the customers.
Outcomes of the project
The project had been made for making an app system that would help the book shop for easing their customer management. The app would be installed in the device and it would be placed at the gate of the shop for easing the process of buying and selling. The outcomes from the project are a system for management of the customers, app technology integrated with the operations of the shop, and base of online activities. The outcomes have been explained below:
System for customer Management: the main information system would consist of the details about the inventory stock and details of the customers. The device memory and the app would be integrated with the main information system. The customers would look into the device and search for the book they want. If they find the book they just have to enter their customer ID and select the buy button. If the book is not available at the moment, they can place order on their name with the help of the app and device.
Integration of app technology with the operations: The app would be integrated with the operations of the book shop. The app would take the information regarding the inventory and customers from the main information system for the business operation of buying, placing order, and searching the book from the stock list. The owner wanted to imply the app system in his shop and the project would help in implementing the app technology at the book shop.
Base for online activities: The successful implementation of the app device system at the book shop would result in encouraging the owner for introducing the online feature for the customers. The users would be largely benefited by the use of the online facilities of the book shop system. The customers would be able to use internet facilities for placing the order at the book shop.
Scope of the project
The project had been done on the development of the app for the book shop that would be installed in limited devices and the devices would be kept at the entrance of the book shop. Scope statements of the project are:
- To develop an app that would help in customer management
- To provide better shopping experience for the customers
- To offer chance for future development of technology at the book shop
The project had three main scopes for the book shop and their customers and they are application development for the shop, providing customer better shopping experience, offering chance for future development. The book shop owner wanted to deploy an app that would not only implement the technological development of the shop but also serve the purpose of customer management. The project made would help in deploying a system for the development of the app for the purchasing and selling operations at the book shop.
The app made would offer the customers with easy selection and processing of the orders. The customers would use the device for searching for the book and placing order for it using the customer ID. The customers would not have to wait in long queues for buying and placing order for their book. The digitization of the order placing process would improve the customer experience at the book shop. The future development can be based on this project. The implementation of the app device would provide the benefit of the developing the future implementation of the technology at the book shop such as online services, application available for the customer’s devices, and browser based booking services.
Key Assumptions for the project
The project required designing an app and its system at the book shop for managing the customers of the book shop. The key assumptions made for the book shop are:
- App would be compatible with the devices of the book shop and not available for the devices of the customers
- App integrated with the main system would display only the list of available books and their prices at the book shop to the customers, it means that the information visible to the customers would be limited
- Customer’s information has been fed with a unique ID by which the customer can access the device placed at the entrance
- No payment feature has been installed in the app, the payment must be made at the cash counter only
- Smart and user friendly interface must be made for easing the use of the app, complex design would annoy the customers for operating it
- Each floor would have to be deployed with at least 25 devices as the capacity of each floor is taken to be about 80 that makes altogether 75 devices in total
- The cost estimation and budget for the app development must consider these factors before planning the budget of the project
Hence, these are the key assumptions for the project of app development for the book shop. The in use current traditional operation system of the book shop would be replaced by the application feature for easing the operations of placing orders by the customers. The application would be limited to the phones placed at the entrances of the shop.
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