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Choose a business to base this report on, the business may be one you currently work for, you have worked for in the past, or, one you have used in a previous assessment.

Choose either a new operational procedure you have recognised a need for, or, an amendment to an existing procedure you would like to implement and base your report on that (you may choose more than one). Your intention is to then present to management for approval to proceed to drafting a new SOP (Standard Operational Procedure). 

Your report needs to cover the points listed under the 3 sections listed below.

Outline how you identified a change to operational procedures in a work area/business. Include the following information in your report:

• How the change will improve operational performance in line with business goals/Key Performance Indicators.

• How your research supports the identified change to operational procedures - for example does
  the proposed change meet an industry trend or need? How is it innovative?

• A diagram demonstrating the current procedure and the changed procedure you are suggesting

• A list of stakeholders you would need to consult and why in order to implement the change.

• An assessment of the impacts (to resources, staff, finances) that the proposed change would have in the work area/business

• An outline of how you will trial the new procedure including risk management/contingency planning and the staff who will be involved.

Operational procedure

In the words of Papadopoulos et al. (2017), logistics plays an important role in case of developing an effective business model. It helps to control the storage flow and input and output proves in a business. It cannot be denied that logistic management plays an influential part in can of managing the developing process in transport industry. The purpose of this study is to highlight the importance of logistic industry in case of handling the emerging challenges in Melbourne Airport industry due to increasing number of passengers. It has been identified that due to technological advancement and safety rules and regulations, the numbers of passengers have increased. Due to frequent aircraft movement, it has become necessary for the industry to develop effective logistics management in the workplace. As Melbourne is being considered as one of the busiest airport in the global therefore, with the increasing numbers of freight movements, passengers, car trips and aircraft movements, managing the entire input and output process have become major concern for the authority (Yazdani et al. 2017). Aim of the study is to shed light on the current operational challenges and develop the effective operational initiative with proper impact discuss so that the entire business process can get benefited.

As stated by Reefke and Sundaram (2017), in case of managing the optimized inventory in the aviation industry, the supply chain initiatives are required. it cannot be denied that capacity management, cost management, maintaining the higher level of inventory accuracy as well a delivering the standard quality of performance have become important for the aviation industry in Melbourne. Due to increasing numbers of customers and aircraft movements, it has become major concern for the airline authority to deliver the organizational benefits to the stakeholders. Due to this reason, the increasing air traffic, delay in flying, increasing customer complaints and issues regarding the missing luggage have increased ( 2018). In this situation, the industry needs to focus on providing the employment and commercial opportunities so that the logistics providers as well as the stakeholders can be satisfied. In case of bringing the operational modification the pick- up ones and drop-off zones can be expanded. In case of avoiding the risk and hazards, training needs to be provided to the air clearance staffs. As the study has already discussed that increasing passengers and lower capacity are major concerns for the airport authority, therefore, in case of dealing with the situation, the new domestic terminal needs to be developed. Microeconomics issues have become common in the Australian aviation industry. In case of avoiding the air traffic, the additional runway can be introduced so that large numbers of customers can get benefited ( 2018). It can be assumed that with the initiative of operational procedure, the customers as well as the employees will get benefited. It will bring the job opportunities for the candidates. On the other hand, with the training initiatives, efficiency can be increased. The operational goals are as follows-

  • To increase the efficiency of the employees for better performance
  • To design an additional runway for reducing the air traffic
  • To increase the employment and commercial opportunities for engaging the local community
  • To develop an effective budget for reducing the transport cost


It cannot be denied that the operational resources and outsourcing components are very important in case of implementing the operational initiatives (Dodd, Orlitzky and Nelson 2018). Capacities, safety hazards, mechanism and environmental policies play an effective role in case of implementing the operational procedure related strategies. Analyzing the availability of resources, which are required for the logistics management, further process will be started. In case of implementing the operational strategies, permission regarding the licensing and budgeting are needed (Christopher 2017). As environmental legislations are strict in the aviation industry, therefore, in case of developing new management plan, below stages needed to be followed.


Legislation for Approval

Approval authority

Final process

On ground infrastructure design

  • Airports Act 1996
  • Environment Protection and Biodiversity Conservation Act 1999

Approval by Minister of Transport

Draft of the airspace management planning

Expert advice from environment and energy authority regarding change in airspace and flight path design

Analyzing the impact of environmental assessment

Analyzing the impact of heritage

Aboriginal Heritage Act 1972

Permission from State Minister of Aboriginal Heritage

Assessment of flora and fauna

Environment Protection and Biodiversity Conservation Act 1999

Permission from environment minister

(Source: Created by author)

In case of developing the operational planning a documentation will be developed that will be used for convincing the higher authority. By highlighting the needs of capacity and its effective scopes the documentation will be done. It cannot be denied that with increasing passengers, the creating capacity for additional passengers has become essential for avoiding the logistics issues (Eruguz, Tan and van Houtum 2017). It is true that with increasing pressure of the ground clearance staffs, some of the cases hazards and others situations have been occurred. In this situation, increasing customer complain making the environment more competitive. Therefore, following the below stages, the entre operational process can be introduced.

Stage 1: Analyze the emerging issue in the aviation industry and its impact on the business profitability rate

Stage 2: Develop the effective strategic goals against the issues by assessing the environmental policies

Stage 3: Not only the strategic goals, but also the alternative plan will be designed for avoiding the disaster.

Stage 4: Collecting the approval from higher authority regarding the budget and project design

Stage 5: Recruiting efficient trainers for providing training to the staffs so that customer relationship can be developed.

Stage 6: After the 12months of training and development plan trial will be done.

Stage 7: Depending on the requirements further modification will be done. 

Current procedure structure flow

Figure: Current procedure structure flow

(Source: created by author)

Change or new procedure structure flow

Figure: Change or new procedure structure flow

(Source: created by author)

As logistics is the large project for aviation industry, therefore, involvement of stakeholders are very important for implementing the strategic goals. Economic participants such as investors and finance experts are very important for implementing a proper strategic planning. Before implementing the operational initiatives the budgeting will be done by consulting with the financial advisors. In case of developing a new runway, the role of airport organizers are very important. After developing the design, the approval from the airport organizations will be needed. In case of bringing the changes in logistics management, the commuter carriers, small certified carriers and large certified carriers are important. On the other hand, the corporate executive, transportation, aerial application manager, local community and the passengers are equally important in case of implementing the operational changes. Without the efficiency of the employees the implementation cannot be possible.

Procedure outline

Proper budget will be developed and discussed with investors and finance department. In case of identifying the efficiency of runway designing process, the project designing team will be recruited for introducing the runway design.  A documentation will be developed, where the details of final documentation will be provided and will be presented to the ministry. After the approval, the entire operation will be started.

It can be assumed that the entre logistics management planning will be beneficial in terms of contributing in cost cutting. With the strategic initiatives, the improvement in business process can be introduced. With the increasing employment opportunities, customers can be satisfied easily. On the other hand, it is true that it will be beneficial in terms of engaging the large numbers of local community, which can influence the rate of business profitability. It can be assumed that it will be beneficial in terms of bringing the economic opportunities in the workplace. Technological implementation can help to reduce the labor cost and help to manage the inventory in proper manner. On the other hand, it is true that if proper training will be provided to the employees, it will help to expand sourcing in the new market. It is true that by increasing the commercial opportunities in the market, the aviation industry will be able to deal with the emerging operational issues.

In case of implementing an effective logistics management plan in the aviation industry communication skill is very important. The communication skill is essential because in case of managing a team or clarifying the goals of the organization, it is needed. On the other hand, knowledge regarding the information of customer instruction, workplace procedure, inventories and legal procedures are needed. In case of implementing the operational procedures, analytical skill is very important. Using this skill, it will be easier to identify the emerging challenges in the workplace. On the other hand, in terms of industrial development proper knowledge regarding the logistics operations in Australian aviation industry and environmental protection related information are needed. Problem solving skills are also very important in terms of dealing with the hazards in the logistics management. Analyzing the above operational goals, it can be said that in case of implementing the planning, proper coordination among the employees is required so that issue regarding the customer complaints can be solved. On the other hand, performance standard needs to be set by the authority, so that employees can be encouraged.

In case of Melbourne Aviation industry, it has been identified that training regarding the communication as well as knowledge development have become necessary for the employees. Before implementing the plan, the less skilled employees will be identified. After identifying the less skilled employees, special training program will be arranged for their improvement.  Induction training will be provided to the new starters. In the training program following subjects will be discussed

  • Goals and objectives will be clarified
  • Technological training will be provided
  • Legations will be clarified
  • Employees will be asked to provide their opinion regarding the situation
  • Operational and quality requirements will be clarified
  • Different workshop can be developed for improving the communication skills of the employees

In case of analyzing the benefits of the planning a trial will be done so that its consequences can be assumed. A performance matrix can be introduced so that if the employees are improving or not can be identified. After implementing the operational procedures plan, feedbacks from the employees will be collected. In case of collecting the feedbacks from the employees a questionnaire can be developed (refer to appendix 1).

For the purpose of process trail, the five stages of diffusion should be considered.

The stages involved in process trial

(Source: Doppelt 2017)

The first stage is the conveyance of the knowledge. The new procedure have to be explained to the staff who would walk with the newly innovated infrastructure. They are internal ground staff and the third party maintenance staff in the airways. At this stage they have to be provided with a clearly indicated strategy regarding what changes the management is expecting, after the new implementation (Jeston 2014). After that, the ways in which the work patterns of the staff would change as an impact of this implementation would have to be indicated clearly.

The second stage in the change trail is persuasion. In this stage the doubts and challenges that would be identified by the staff regarding the implementation of the new change plan would be clarified by the management. In case, if required, a demonstration of how to use the new infrastructure should be provided to the staff during the pilot phase by the technical advisory committee.

In the third phase, that is the decision phase, the managers would actually innovate the process of change and prepare a final blueprint. As per Kuipers et al. (2014), this is the phase prior to the launch of the pilot phase during which the practical sessions would be held by the engineers to help the staff understand the technical aspects of the new infrastructure.

The fourth phase involves a session with the staff and the upper management regarding what additional training they require for the implementation of the work. The last phase is implementation. In this phase a decision would be taken accumulatively. This would decide what more changes can be made or at all if the changes can be implemented.

Various staff communication measures have to be implemented for managing innovation and change in the given infrastructure. The organization should understand the ways in which the various staff perceive information and communicate are quite different. Based on that, the management should use all media viable for communication of the change.

The organization needs to be consistent in their communication technique. At times, it happens that a certain percentage of the staff gets the training and the rest are simply let alone to implement based on knowledge sharing (Lozano, Ceulemans and Seatter 2015). In this context, all the employees have to be clearly specified what their key goals and strategies are going to be and how they can manage the change.

Often the employees are vocationally empowered to face the consequences under changed circumstances. However. That is an unscientific approach. The managers should employ scientific approach to communicate the change and make sure that all the employees understand the changed circumstances of work. The employees should not be forced to accept the change at all. Specific training crew have to be employed so that the employees get proper training (Matos, Marques Simoes and Esposito 2014). Yelling at the employees or making them accept the change forcibly would not help the cause of the employees. In case if they start working under changed circumstances and do not understand the changed circumstances properly, it can lead to a disaster.

As a part of the flight management, the company needs to understand the flight map and the flight schedule of the area. The additional departure gateway can accommodate 100 flights. However, during the pilot phase the management should get a clear overview regarding the fact whether the additional circumstances including skills of the staff should be sufficient so that they are able to make the new implementation plan possible by the end of 2023.

Secondly, another factor that the industry needs to understand is that they have to reduce he carbon output comprehensively after the advent of the new runway. In case if they are negatively reputed owing to their inefficiency to manage the pollution, they would lack business in the future as none of the new an emerging business partners would show interest to continue doing business with the industry anymore (Rosemann and vom Brocke 2015). Hence stakeholder satisfaction is a very vital assessment matrix that the company needs to consider at the end of the day. Again, the additional staff engagement and training cost management is another factor. In this context, at the advent of the pilot phase, the organization have to re-evaluate their budget constraint plans so that by the end of the pilot phase they are ready to implement the new infrastructure (Samuel, Found and Williams 2015). Otherwise they would incur huge business losses. Besides that, owing to stakeholder dissatisfaction, a large business risk would be impending in the near future.

Another aspect of the evaluation plan is mapping the real increase in the number of flights at the end of 2037. Freight movement is going to automatically increase. As an impact, the net impact of the freight pressure on the air routes have to be understood (. In order to understand this, pilot run of additional planes have to be conducted in order to understand how much additional traffic pressure the newly renovated airway can take up for the future (Stark 2015). This is essential for the fact that already a huge investment is being done for revamping in 2023. In case if the project fails, there would be huge financial losses and public as well as political liabilities incurred.

The industry also needs to assess the associated changes for the newly built infrastructure. The pressure on the road traffic would also increase as an impact of the increase in the number of the new flights. Already the vehicle count per hour in the airport vicinity is 127000. This might get doubled after 10 years owing to the rapid increase in the number of air travelers by the end of 2038. This is why, the civil infrastructure and the municipal development department have to be consulted regarding the construction of fly-overs and more by-lanes in the area so that the people can no issues in arriving and leaving the airport (Belias and Koustelios 2014).

The primary modifications are appointment of more staff for the new domestic terminal that is to come in to operations by 2023. The staff have to be given proper training to handle international travelers. The airport authorities have to take care that the flight timings are properly adjusted. This is why an intranet software have to be created whereby the flight channels can be properly sorted and all concerned flight management staff at the airport becomes authorized to schedule and reschedule the flight lanes without the hassle of higher communication (Theriou 2015). Moreover, another factor is that the ground and cover area of the airport have to be enlarged. The parking zone have to be enlarged by at least 500 square yards. Automatic entry metal checking instruments have to be installed so that the ground management duties of the staff can be easily shuffled and maximum manual focus can be provided to the convenience of flight mobility and passenger convenience at the runways.

Change Requirements


Concerned change management authorities

Training to handle international travelers

6 months

The advisory committee for the project

Extension of the parking zone

3 months

The local municipal development authority and the airport development authority

Automatic metal detection tool installation

2 months

The engineering committee of the airport development trustee.

Reference and bibliography

Albers, S., Baum, H., Auerbach, S. and Delfmann, W., 2017. Strategic management in the aviation industry. Routledge.

Belias, D. and Koustelios, A., 2014. The impact of leadership and change management strategy on organizational culture. European Scientific Journal, ESJ, 10(7).

Chandu, A., 2017. The world’s first purpose-built Airport City: Melbourne Airport, Tullamarine. Planning Perspectives, 32(3), pp.373-400.

Christopher, M., 2017. New directions in logistics. In Global logistics and distribution planning (pp. 47-58). Routledge.

Dodd, T., Orlitzky, M. and Nelson, T., 2018. What stalls a renewable energy industry? Industry outlook of the aviation biofuels industry in Australia, Germany, and the USA. Energy Policy, 123, pp.92-103.

Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for business, government and civil society. Routledge.

Eruguz, A.S., Tan, T. and van Houtum, G.J., 2017. A survey of maintenance and service logistics management: Classification and research agenda from a maritime sector perspective. Computers & Operations Research, 85, pp.184-205. 2018. [Accessed on 21 Oct, 2018] 2018. [Accessed on 21 Oct, 2018]

Jeston, J., 2014. Business process management. Routledge.

Khan, S.A.R., Qianli, D., SongBo, W., Zaman, K. and Zhang, Y., 2017. Environmental logistics performance indicators affecting per capita income and sectoral growth: evidence from a panel of selected global ranked logistics countries. Environmental science and pollution research, 24(2), pp.1518-1531.

Kistler, B., Trischler, J. and Lohmann, G., 2018. Passenger representation within the light-handed regulation–Insights from the Australian air transport market. Transport Policy, 71, pp.106-115.

Kuipers, B.S., Higgs, M., Kickert, W., Tummers, L., Grandia, J. and Van der Voet, J., 2014. The management of change in public organizations: A literature review. Public administration, 92(1), pp.1-20.

Lozano, R., Ceulemans, K. and Seatter, C.S., 2015. Teaching organisational change management for sustainability: designing and delivering a course at the University of Leeds to better prepare future sustainability change agents. Journal of Cleaner Production, 106, pp.205-215.

Matos Marques Simoes, P. and Esposito, M., 2014. Improving change management: How communication nature influences resistance to change. Journal of Management Development, 33(4), pp.324-341.

Melis, D.J., Silva, J.M. and Silvestre, M.A., 2017. Characterisation of the anthropometric features of airline passengers and their impact on fuel usage in the Australian domestic aviation sector. In 17th Australian International Aerospace Congress: AIAC 2017 (p. 529). Engineers Australia, Royal Aeronautical Society.

Papadopoulos, T., Gunasekaran, A., Dubey, R. and Balta, M., 2017. Big Data and RFID in Supply Chain and Logistics Management: A Review of the Literature and Applications for Data Driven Research. In Supply Chain Management in the Big Data Era (pp. 108-123). IGI Global.

Reefke, H. and Sundaram, D., 2017. Key themes and research opportunities in sustainable supply chain management–identification and evaluation. Omega, 66, pp.195-211.

Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process management. In Handbook on business process management 1 (pp. 105-122). Springer, Berlin, Heidelberg.

Samuel, D., Found, P. and Williams, S.J., 2015. How did the publication of the book The Machine That Changed The World change management thinking? Exploring 25 years of lean literature. International Journal of Operations & Production Management, 35(10), pp.1386-1407.

Stark, J., 2015. Product lifecycle management. In Product Lifecycle Management (Volume 1) (pp. 1-29). Springer, Cham. 2018. [Accessed on 21 Oct, 2018]

Theriou, N.G., 2015. Strategic Management Process and the Importance of Structured Formality, Financial and Non-Financial Information. European Research Studies, 18(2), p.3.Yang?nlar, G. and Kalayc?, S., 2017. Barriers in Implementing Reverse Logistics: Evidence from Turkey. KHAZAR JOURNAL OF HUMANITIES AND SOCIAL SCIENCES, p.224.

Yazdani, M., Zarate, P., Coulibaly, A. and Zavadskas, E.K., 2017. A group decision making support system in logistics and supply chain management. Expert Systems with Applications, 88, pp.376-392.

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