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Patients can arrive through 2 routes: they can arrive via their own transportation or they can be brought in by ambulance.

On entry to the A&E department patients are classified according to the severity of their condition:

-those who require immediate treatment or resuscitation (such as sever road traffic accidents   and heart attacks) are rushed through to treatment or resuscitation rooms as appropriate and  always admitted to the hospital.

-those who have major injury or illnesses (such as industrial accidents and elderly patients  with pneumonia) are registered and prioritized. It is possible for a patient to go straight for  treatment at this point if their condition justifies it. Otherwise, they wait in the waiting area   for a triage nurse to become available.

-those who have minor injury or illness (such as domestic accidents or asthma) are registered   and prioritized. They need to wait in the waiting area for a triage nurse to become available.

-children as sent to a specialist pediatric unit within the general hospital  When a triage nurse becomes available, they select the next highest priority patient and assess whether the patient can be treated and discharged or needs admission to the general hospital.

(a) Draw a process model in the notation of your choice for handling Southgate A&E patients.

Students are required to answer the following questions

(a)Explain why an Organization may decide to implement a reengineering process.

(b)Explain the different methods an Organization may adopt in implementing a reengineering process. Explain the advantages and disadvantages of each method.

Four areas to improve the Fulfilment Order process

The areas in which improvements can be made in the Fulfillment Order process is discussed as below:

  1. Order checking:This area depicts the beginning of entire process of taking orders to delivery of the order. The salesperson is associated with taking orders from the client but as per the existing process orders are being checked only after it is faxed to the Sales Administration team which delays the entire process. The improvement in this area can be made with implementation of suitable procedure for checking the orders at the time of receiving it from clients.

The improvement in this area will help to reduce the overall time required for processing the order and sending the order being received to the warehouse for dispatching it to the client.

  1. Order completeness:This procedure requires contribution of Warehouse supervisor for checking the request after products are being picked by the Warehouse member. This procedure can be enhanced by including the Warehouse supervisor amid choice and getting the order.

The proposed arrangement will lessen the time taken for choosing and picking of products according to the request being set by customer. The association of Warehouse supervisor amid choice and picking of products will guarantee fulfillment of request at one go and there will be no prerequisite of emphasizing the procedure.

  1. Credibility check:This procedure includes checking status of customer credit to decide if the request can handled or not prepared according to value of the customer. This procedure can be enhanced by isolating the requests according to customer that is whether they are new or existing so that there is no necessity to check at a later stage while handling of request.

The recommended change will diminish the overhead time required to check credibility of the customer. This change will make the conveyance of request quicker or implying the customer about dismissal of the request.

  1. Goods and invoice dispatch:This procedure identifies with dispatch of requested merchandise and receipt being set up for the customer. The procedure is being deferred as receipt is being dispatched subsequent to dispatching the request which postpones the finishing of whole process. This procedure can be enhanced by getting ready and dispatching receipt alongside conveying of merchandise to the customer.

The proposed change will lessen the multifaceted nature of request checking and dispatching with the goal that finish of the procedure can be completed effectively.

Affiliations frequently realize reengineering for a collection of reasons. In any case, the guideline support is to be more forceful in the extraordinary contention of the present economy. A more noteworthy offer of the association pioneers are impacted to stay forceful through improved commitments and the achievement of redesigned productivity, while meanwhile lessening general costs and impelling business frames.

Improved Business Agility: It has constantly been a need to make acclimations to an affiliation's acknowledged systems remembering the ultimate objective to stay one next to the other with the changing conditions in the market. A compelling reengineering process enables the business visionary to make stops in its business frames, realize changes and re-execute it (Doumeingts & Browne, 2016). With this, methodology will have the unique ability to stay on track and execute changes or rename the errands of its strategy customers. The last item is a more raised measure of adaptability to precarious conditions.

More conspicuous control and deftness empowers relationship to change work procedures and re-use or modify them as essential. Through this, business frames end up being more responsive with the help of structure that includes correct documentation of the methods related with a particular system. The described data empowers relationship to comprehend the possible impact of advance on business shapes (Caron & Vanthienen, 2016). An affiliation that thinks about the effects of process adjustments is more open to options that could upgrade efficiency.

Decreased Costs and Higher Revenues: Implementing the benefit reengineering process in an affiliation can trim down the costs identified with business process execution. More enhanced systems and productivity of the workforce makes it possible. Hereafter, using the right reengineering process in the affiliation would altogether be able to pass on positive results.

As per this, affiliations can in like manner upgrade viability and profit through the diminishment of waste. Reengineering incorporates circulating and following advantages for avoid wastage (Jeston, 2014). Moreover, standard appraisals of execution can incite affirmation of inefficiency, wastage and lead exercises to address these issues.

Higher Efficiency: Deployment of reengineering process enhances the adequacy of business frames gigantically. This potential is brought by the joining of affiliation frames the distance. Process proprietors are normally frightened each time they give out obligations to its individual people. This prompts more skilled checking of deferrals or reallocating errands among the people. In like manner, reengineering helps in discarding bottlenecks and diminishing lead time the extent that completing and enhancing business frames.

Process model to handle Southgate A&E patients

Reengineering moreover comes about to streamlining of methodology through the ejection of any overabundance errands and realizing computerization to reduce the probability of change and oversights (Rospocher, Ghidini & Serafini, 2014). This quality and more has pulled in affiliation pioneers to pass on perfect reengineering structures to expand returns, and change the affiliation objectives to its techniques.

Better Visibility: Essentially, reengineering makes use of refined programming programs with a particular ultimate objective to make process motorization possible. These undertakings allow process proprietors to screen execution and see how the business frames function similar to consistent. The computerization of methodology uncovers how frames are working without the need of wide work and checking strategies. Redesigned straightforwardness licenses organization get an unrivalled appreciation of their strategies (Doumeingts & Browne, 2016). These things empower the organization to change structures and strategies viably while checking comes about.

Consistence, Safety and Security: Reliable reengineering forms help affiliations instructed of their commitments. These can be cash related reports, work laws consistence and a broad assortment of government chooses that affiliations should take after. An extensive reengineering process guarantees that affiliations agree to the measures and remain completely educated with respect to the laws.

For the most part, affiliations that utilization reengineering process find that they can reduce cost and update proficiency by basically recognizing how techniques would work under the best conditions. This is moreover trailed by realizing the basic changes as per execute control and achieve the best execution that would help in following future outcomes.

Knowledge Map

A map is an illustration that uncovers physical as well as dynamic connections for spots or protests of intrigue. All through mankind's history, individuals have been making physical maps, for example, buckle artistic creations, chart books, and all the more as of late satellite outputs and three-dimensional PC representation. Cases of theoretical maps incorporate Concept Map for learning articles and Mind Map for enhancing remembrance (Jeston, 2014). A learning map is an information portrayal that uncovers the basic connections of the information sources, utilizing a guide analogy for spatial show. For instance, an information outline news articles could feature the present significant news subjects and their connections by utilizing squares to speak to key ideas and perhaps utilizing lines to speak to connections. Learning mapping is characterized as the way toward partner things of data or information (ideally outwardly) such that the mapping itself likewise makes extra learning.

Enterprise ontology

An undertaking philosophy considers a venture model to be a computational portrayal of procedures, data, assets, individuals, conduct, objectives and limitations and in this manner can be thought to be an embodiment of the other displaying systems (Rosemann & vom Brocke, 2015). Ontologies give a structure to encouraging compelling and proficient information sharing by formally demonstrating the area of talk. An enterprise ontology gives an arrangement of terms and requirements that depict the structure and conduct of the association. They have been utilized for demonstrating the tasks, exercises, forms, data, assets, conduct, objectives and requirements.


Caron, F., & Vanthienen, J. (2016). Exploring business process modelling paradigms and design-time to run-time transitions. Enterprise Information Systems, 10(7), 790-813.

Di Francescomarino, C., Rospocher, M., Ghidini, C., & Valerio, A. (2014, September). The role of semantic annotations in business process modelling. In Enterprise Distributed Object Computing Conference (EDOC), 2014 IEEE 18th International (pp. 181-189). IEEE.

Doumeingts, G., & Browne, J. (Eds.). (2016). Modelling techniques for business process re-engineering and benchmarking. Springer.

Goedertier, S., Vanthienen, J., & Caron, F. (2015). Declarative business process modelling: principles and modelling languages. Enterprise Information Systems, 9(2), 161-185.

Jeston, J. (2014). Business process management. Routledge.

Quix, C., Chakrabarti, A., Kleff, S., & Pullmann, J. (2017). Business Process Modelling for a Data Exchange Platform.

Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process management. In Handbook on business process management 1 (pp. 105-122). Springer Berlin Heidelberg.

Rospocher, M., Ghidini, C., & Serafini, L. (2014, September). An ontology for the Business Process Modelling Notation. In FOIS (pp. 133-146).

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