Theory - Students are required to answer the following questions
(a)Explain why an Organization may decide to implement a reengineering process.
(b)Explain the different methods an Organization may adopt when implementing a reengineering process. Explain the advantages and disadvantages of each method.
Ways to Improve Insurance Claiming Procedures
The four areas in which the company can improve the overall procedures of claiming the insurance are:
Improvement in the Data and the Technology Management of the company:The improvement in the management of the data and the technology that, are being used by the company would help the company in improving the insurance claiming procedure (Kui et al. 2017). In addition to this, it would also benefit the company to accelerate the process of evaluation of the insurance that is claimed. The main impact of this would be that the customers of the company would be able to receive their claims in a very short time and this would also make the customers happy and increase their overall satisfaction level. In addition to this with the improved data and technology management, the staffs of the company would be able to work faster and would be able to perform their tasks more efficiently (Zhou, Fu and Yang 2016).
Making the payment methods customer centric:The payment methods that are preexisting in the company can be improved to a great extent and made customer centric (Pham and Ho 2016). The company can look to implement methods such as online transaction and can introduce net-banking options to the customers so that they can receive their money easily and the company can make their payments very easily. This would increase the satisfaction of the customers and make the work for the staffs a lot easier. This is very important for the company to implement, as this would be enabling the company to deliver the customers through various type of channels and also would improving the customer experience largely (Zheng et al. 2017). Claiming of insurance can be stressful task for the customers but this method would make the process customer friendly and also would be reducing the stress of the customers to a great extent and as a result would be increasing the reputation of the company hugely.
- Incorporating mobility to the existing systems of the company:The company should also try and incorporate mobility for the customers and the staffs of the company so that they would be having a very easy access to the systems of the company (Cohen and Kietzmann 2014). This would also help them in working more efficiently for the company and the overall procedures within the company would be bit faster. In addition to this, the people today are more reliable on electronic gadgets and online methods. Thus, the implementation of these methods for the company would help the customers to check their status and the details regarding their claims more conveniently (Durst et al. 2015). They can easily log in to the portal of the company and check their details and the claiming procedures would be accelerated to a hugely. Hence, this would help the company to highlight the improvement of the services provided by the company to their customers. This would also make the claim procedures easy and hassle free.
- Improvement in the assessment system of the claims:The system of assessment in place for the company should be improved (Christensen and Laegrid, 2015). This would affect the efficiency of the company. The improvement in the evaluation system would result in the customers being served more convincingly. This would help in accelerating the processes by which the customers receive their claims. They will also be assured of the obtaining their rightful claims. The company would also be relieved of the dishonest claims made by the fraudulent customers(Darling Hammond and Haertel 2015). The effectiveness of the business procedures would also be increased to a great level and the company would be safe from the losses that they might face due to the false claims.
The business process reengineering is a business management strategy (Chang 2016). This helps the company to focus on the analysis and the basic structure of the workflow that takes place within an organization. This is very important for the organization as this process is helpful in the making the organizations rethink about their processes and this helps the organization in mitigating the risks and avoiding the possible threats towards the progress of the company. The reengineering process also helps the company in various other sectors namely the sectors operational costs and the customer services (Vom Brocke et al. 2014). They help by improving the satisfaction level of the customers and they can cut down the operational costs of the company to great extent. The process is very important for the companies that are dependent on the age-old policies and organizational structures. Hence, the organization may feel the need of implementing newer methodologies in their business procedures that can increase the profit in business and increase the enthusiasm of the employees to great extent. The main areas for the organization to focus during the reengineering process are the mission, strategy and the goal of the organization (Harmon 2015). There might situations where the company would be questionable on their operating procedures. The main area of consideration would be the products, market and the customer, services. This process helps the organization to focus on these areas and re-strategies the process of the company. They reengineering process aims at governing the procedures that would help in creating the products for the market and providing efficient services to their customers. There are two ways in which an organization can decide the restructure of business procedures (Jetson and Nelis 2014). They might try to change the existing systems within the organization or might eliminate the existing procedure all together. In case of redesigning, the organization has to analyze the prevalent system within the business methods of the organization. This would however be a steady process and will occur very slowly. But in case of the organization needing a new plan altogether, they would be required to make a new set up starting from scratch where the first phase would involve intense planning. The plan would be constructed creating the future of the company in mind. The procedure recognizes that the business processes of an organization is usually made up of several sub procedures that are linked with each other and sometimes the initiation of a sub process might be depending on end product of a sub process (Braglia and Forsolini 2014). The main motive is to obtain a greater profit for both the customers and the organizations. The organizations focus on the functions of the business and improvement on the business procedures incrementally. The profit of the company is also under consideration for the re- engineering methods. The mission of the company is also redefined by this procedure and also the mission of the company is also redefined to great extent in certain situations (Stadtler 2015). Conclusively, these are the main factors that drive the companies to opt for the re-engineering procedure for the organization.
Data and Technology Management
The methodologies that the organizations can adopt for the re-engineering process are:
Hammer and Champy methodology: The Hammer and Champy method was introduced by Michael Hammer and James Champy around the 1990s (Wang 2017). The Hammer and Champy method is concerned specially with the outcomes of the procedures and not the actual tasks of the procedures. They generally include the areas that make use of the output of the process in order to perform the process. They extract the information at the source only.
The main advantages of the method are:
- They merge the work of processing the information into the real work which provides the information.
- They are concerned with linking the parallel activities instead of integrating all their results.
- They focus on the point of decision where the actual work is performed.
The main disadvantage in this method is that the organization might not be ready for the business re engineering process and hence can result in a failure for the organization.
Davenport’s and Short’s methodology: The Davenport’s and Short's methodology was formulated around the year 1990 (Kumar et al. 2016). The main procedures that organization go through after adopting this method are the visioning and setting up their goal. After this, the business process is being identified. The understanding and the process measurement are done. The information technology procedures are performed in the next step. And finally the process prototype is created and implemented.
The main advantages of the method are:
- The setting up of the re engineering is done at earlier stages of the method.
- A prototype is created before the implementation of the model.
- The planning of the process is done according to the business process of the organization.
The main disadvantage of this method is that the method might be time consuming and there would be a steady balance before the organization can actually gain profit from the re engineering process.
Process Analysis and Design Method: The Process Analysis and Design Method is basically a systematic approach towards the towards the improvement of the understanding of the business procedures of any type of organization (Montgomery 2017). The main aim is to reduce the costs, process the efficiency of the organization and manage the allocations made in human resources effectively. The process analysis method can be conducted by the organization very easily. The major steps that are present in the method are Planning, Analysis, Design and implementation. The first stage is concerned with the definition of the project and development if the of scheduled commitments. The second stage is the concerned with the understanding of the As-in state and develops the concept for the To-be state. Next is the realization and the development of the designing of the process. After the process is designed, the implementation of the process is done. The testing of the process is also done in this stage.
- The main advantages of this method are that the process supports the organization directly towards the journey of higher performances of the organization by the combination of experience and talent.
- This method also helps in keeping track of all the methodologies and the process within the business of the organization.
Customer-Centric Payment Methods
The main disadvantage in this process is that the organization would require a large amount of time to ideate and implement the process.
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