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Telecommunication technology and its importance in daily life

Vodafone is a group of British multinational telecommunication companies providing global network service. They are building their business in Asia, Africa, Europe, and many countries. This report is based on the mentions of telecommunication technology in the network company Vodafone. This telecommunication technology is one of the most important and valuable for any company or organization that helps make their business on a global scale. On the other hand, this technology is helping to communicate using video calling, group messages, social media internet, and video blogs (Kalam 2020). This report also aims to discuss the importance of telecommunication technology in daily life, that it helps to connect with other relatives and friends. As well as in this report mentions the uses of telecommunication technology. This paper also discussed the different types of business approaches are using this telecommunication technology. This paper also recommends effective solutions based on the discussed topic. Moreover, this study mentioned the relationship between digital technologies and newly emerging theories on business practices. On the other hand, this study also concludes some issues and recommendations based on the mentioned topic of telecommunication technology.

Telecommunication technology is a most valuable technology topic for the current era. Most companies are looking to implement this technology for their business growth and the business communication market. Telecommunication technology is working on how a company is connected for making a global scale business (Horst 2018). This technology also helps make a reliable and timely communication system between the two mediums. These technologies have some important and valuable reasons, such as this technology always satisfies the common or basic demands and provides virtual security for users. In this case, based on the security perspective, this telecommunication technology is one of the prime structures for protection. A wide range of institutes relies on telecom to provide safety, from natural catastrophe programs to military requirements. On the other hand, telecommunication has become the cornerstone for businesses, governments, communications, and families to easily connect and share information in today's digital economy.

People living on earth always experience long-distance communication with each other, including drums, smoke signals, etc., in the traditional ages. In this case, however, the development of telecommunication technology in the modern era has made a huge impact on communication programs and covers the gaps in its early stages.

As a consequence and outcomes of huge benefits to the businesses and customers, the telecommunication technology has become a high interest for the governments, economists, and citizens who are expected to aim to experience their lives of high interest and services. Technology innovation is crucial for the telecomm8unicatin comuammis, where Vodafone aims to loos ahead and enhance people's lives (Hodapp et al. 2019). They choose this for an efficient mode of communication as it is generally the most cost-effective way of providing service to the customers, whereas one company used to run the cable wires and switch the routed calls.

Over the last few decades, telecommunications has grown at a breakneck speed. Technological advancements have influenced almost every aspect of human life. Telecommunication has made it easier for friends and family to communicate, but it has also aided businesses in meeting a greater portion of their communication and security needs. There are numerous other advantages of telecommunication, each of which has a varied impact on different sectors such as distant communication, entertainment, and customer service. Based on the mentioned example, distant communication is with computers, cell phones, and the internet connections with individuals from all over the world have never been easier (ADJEI, VIODE and BENTIL 2019). Phone conversations, text messages, emails, and social media are all options for communication. Telecommunication advancements have radically altered the environment. People nowadays have access to hundreds of television channels where they may view news and movies.

Telecommunication technology and its uses in businesses

Most industries use this technology for business communication, such as technology platforms, computing platforms, utility platforms, interaction platforms, and banking sectors. Amazon web service and Microsoft technology-based companies use telecommunication technology for their business communication. Accounting software allows organizations to keep track of their expenses and revenues. Small firms are most likely to utilize quick books. It is simple to put together and keep up with. A business's whole inventory is managed via an inventory control system (Haizel 2019). It accurately keeps track of products, such as how much is in stock, updating the system when the new inventory arrives and when it is sold, and keeping correct records. To keep the appropriate balance of things in their warehouse, understand what they have, and examine their finances, businesses need a good and well-organized inventory management system. On the other hand, large firms use system application and productions (SAP) business one or sage Accpac, which allows for more flexibility and system connectivity. The size and needs of your company will determine which accounting system is best for you. Before making a decision, it's a good idea to consult with an accountant to discuss your possibilities. Moreover, computer-based companies and utility-based such as Samsung, Sony, Apple, and Google also use this telecommunication technology for their business growth on a global scale.

For an enterprise, telecommunication technology is a critical business tool. It allows businesses to engage with customers effectively and provide excellent customer service. Telecommunication technology is an important component in enabling employees to collaborate seamlessly from any location and remote. Companies can use mobile communications to introduce more reliable working practices among workers to work productivity from home or remote locations (Diaw and Asare 2018). Customer service techniques still rely heavily on telephones and call management systems to enable firms to efficiently handle incoming calls. Even when other lines are busy, calls can be routed to personnel who have the expertise needed to address each question. The most important business tools are the internet or social internet, group business, video conferencing, blog, and video.     

The telecommunication sector is a vital and significant service sector that has played a significant role in business and market development and a favourable economic outlook. It is meant to be a major service sector required o facilitate the existence and living of humans. This sector has largely supported the economy's development, which resulted in performing the business more and more attractive.

According to the old theory of business and management practices, the company used to have a bureaucratic structure and faced many difficulties in responding instantly to competitive events and technical developments (Noureldeen, Salaheldeen and Battour 2021). Earlier business practice faced continuous leadership and senior management changes due to a lack of coordination and communication. Limited attention was used to support the retention of customers and faced an adequate loss in market shares. On the other hand, the new business approaches and customer acquisition policies suffered from innovative structure or communication processes and competitive retaliation. Concerning the new and old emerging theories and practices, telecommunication technology has raised its importance in the modern era of business and management structure and practices. Telecommunication technologies revolve around the whole process of business or marketing approach. Data mining in telecommunication is used in the Vodafone industry to set up efficient analytical techniques and methods. It is a technique used to support and maintain customer profiling and market segment. This process generally enhances the response rates in the campaign of direct marketing due to its better accuracy in the use of customer data. It helps the company identify and understand the attrition of the customers, provide the best pricing structures, provide better choices, minimize the prices, and maximize the value and belief in the mind of customers. Telephone calls can be made to the existing and new customers on a rotating and daily basis to monitor and review the customer's feedback and satisfaction with the service provided by the company. By doing so, the company can enhance its techniques and receive information about new offers or new implementations to encourage their uptake by the customers.

Different types of business approaches using telecommunication technology

Telecommunication has enhanced several features and components of old digital technology concerning digital technology (MENSAH, AGYEMANG and NKRUMA 2019). Making high-speed broadband and digital services that promote effective communication between consumers and develop into a high competitive edge can also increase customer access and business management (Bahrini and Qaffas 2019). Telecommunication also involves email processes and e-care systems, allowing the company to deal with customers efficiently, avoid any faults, and shorten delays.

Vodafone, a global telecommunication company, also expands its digital strategy into the other technology sectors. In one step of digital transformation, Vodafone has used services from Microsoft Azure to build and develop a digital assistant named TBOi. Thus telecommunication organizations are largely using digital technologies such as BI tools like Power BI and Cognos to perform predictive analysis, forecasting, and data mining. The other major technologies implemented and used by telecommunication organizations are cloud computing, the Internet of Things, and 5G networks.

There are various ways telecommunication relates to and can leverage digital technologies.

It is an electronic measurement system device that is operated by transmitting the pieces of information and messages wirelessly to coordinate the information for billing customers and use their electric systems (Kerr and Moloney 2018). This system is based on both-way communication, and the data system is termed AMI (Advanced Metering Infrastructure). It helps the companies advance their billing system and bring many benefits to the old digital technologies. It also supported them with enhanced outage restoration and minimized the errors in billing and cost.

Today, Telecommunication service providers are known to be provided with an enriching single widow experience to the customers from which they can be able to discover information related to digital content, services, entertainment, and news (Owusu and Duah 2018). In this case, Digital VAS is an emerging digital technology that expands the solutions to provide the requirements of every user.

Vodafone and many other telecommunication companies use modern digital outage management systems that can properly predict the duration of outages, sizes, and raised alarms. It is generally a trust-based system that combines the functions of geographical infiltration system, interactive ice response to produce essential predictions o output and implement network tracing.

Some of the time, telecommunication service providers are serving poor quality service (Vukadinovic et al. 2018). For this reason, need to ensure a higher voice and data quality of service (QoS). Allow mobile drivers to earn more value to enhance their domain or network. With the quality service needed to access broadband is guaranteed across the country. Suppose the telecom service providers are not serving good quality telecom services. The operator advertises 4G at 3G or 2G rates but does not serve a seamless 4G, should be punished for their actions.

Conclusion

From the above study, it has been concluded that Telecommunication technology is the modern emerging technology that has covered the entire gap of early-era communication. The development o technology has positively impacted several industries and enhanced the communication and coordination process around the world. This study has taken Vodafone company to show the real importance of telecommunication technology in real life. It uses several digital technologies to implement several sectors of technology. Data mining is one of the techniques applied by Vodafone to perform the best operation through efficient analytical techniques and approaches. Vodafone and many other companies are using data mining to uplift the business and management structure. It is a specific technique that enhances the company by achieving customer profiting ad also allows to segment the markets. It is also concluded that companies using traditional business and marketing tactics face many problems regarding their implementation approaches, techniques, etc. The infusion of digital technology in the telecommunication sector can achieve the requirements of the customer management system and relationships. Most industries and organizations are implementing this technology to execute better communication in their business, they are utility platforms, banking sectors, and computing platforms. 

References 

Kalam, K.K., 2020. Market Segmentation, Targeting and Positioning Strategy Adaptation for the Global Business of Vodafone Telecommunication Company. International Journal of Research and Innovation in Social Science (IJRISS), 4(6), pp.427-30.

Horst, H.A., 2018. Creating consumer-citizens: competition, tradition and the moral order of the mobile telecommunications industry in Fiji. The Moral Economy of Mobile Phones: Pacific Islands Perspectives, pp.73-92.

Hodapp, D., Remane, G., Hanelt, A. and Kolbe, L.M., 2019. Business models for internet of things platforms: empirical development of a taxonomy and archetypes.

ADJEI, M.K., VIODE, L. and BENTIL, G., 2019. Evaluating The Performance Of Vodafone Ghana In The Telecommunication Industry In Ghana (Doctoral dissertation).

Önal, N.O., Karacuha, K. and Karacuha, E., 2020. A comparison of fractional and polynomial models: Modelling on number of subscribers in the Turkish mobile telecommunications market. Int. J. Appl. Phys. Math, 10(1), pp.41-48.

Haizel, M.A., 2019. Restructed process map for solving broadband and mobile data complaints at Vodafone Ghana.

Diaw, B. and Asare, G., 2018. Effect of innovation on customer satisfaction and customer retention in the telecommunication industry in Ghana: Customers’ Perspectives. European Journal of Research and Reflection in Management Sciences Vol, 6(4), pp.15-26.

Noureldeen, A., Salaheldeen, M. and Battour, M., 2021, June. Critical Success Factors for ERP Implementation: A Study on Mobile Telecommunication Companies in Egypt. In International Conference on Emerging Technologies and Intelligent Systems (pp. 691-701). Springer, Cham.

MENSAH, L.O., AGYEMANG, H. and NKRUMA, G., 2019. The impact of advertisement on the demand of vodafone recharge cards. A case study of kwame nkrumah university of science and technology  (Doctoral dissertation).

Kerr, W.R. and Moloney, E., 2018. Vodafone: Managing advanced technologies and artificial intelligence. Harvard business school, pp.9-318.

Kanellos, N., Katsianis, D. and Varoutas, D., 2021. On the Introduction of Diffusion Uncertainty in Telecommunications’ Market Forecasting. In Engineering Proceedings (Vol. 5, No. 1, p. 13). Multidisciplinary Digital Publishing Institute.

Owusu, P.A. and Duah, H.K., 2018. Evaluating total quality management as a competitive advantage tool in mobile telecommunication services in Ghana. European Journal of Research and Reflection in Management Sciences Vol, 6(1).Navío-Marco, J., Calle, S.S. and Solórzano-García, M., 2020. Glamorous Acquisitions in Telecommunications after the Market Liberalisation: Success or Failure?. JBAFP, 2(3), pp.0-0.

Vukadinovic, V., Bakowski, K., Marsch, P., Garcia, I.D., Xu, H., Sybis, M., Sroka, P., Wesolowski, K., Lister, D. and Thibault, I., 2018. 3GPP C-V2X and IEEE 802.11 p for Vehicle-to-Vehicle communications in highway platooning scenarios. Ad Hoc Networks, 74, pp.17-29.

Bahrini, R. and Qaffas, A.A., 2019. Impact of information and communication technology on economic growth: Evidence from developing countries. Economies, 7(1), p.21.

ÇEL?K, H. and GÜLER, M., 2018. Perspectives of the managers in the telecommunication sector on customer loyalty. Journal of Awareness, 3(2), pp.73-86. 

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