Floor Manager job at CoffeeVille Melbourne

Discuss assessment with other selection panel members
Choose appropriate channels and technology to advertise vacancies and/or identify potential talent pool

The job role that is been searched in this case is the job of a manager who is willing to work for five days a week. The constant growth in the company has increased the demand for a better management system and a manager who would supervise and manage the entire organization efficiently. The manager should be able to handle situations as per the company requirement and manage the staff accordingly. He/she should have proper sales and customer service skills and should be able to run the staffs accordingly. The primary reason f or a manager is that the present manager is available only four days a week, however the company owner is planning to keep the shop open for six days a week and thus they need a manager who is willing to work at least five days a week.

Milestone: Action and/or objective	Time required	Person responsible	Budget and/or resources (where applicable)
Understanding of food and beverages	2 days	The taste manager	The person should have a proper knowledge about food flavor and tastes.
Motivating	1 days	The HR manager	The person should be capable to convince and manage the staffs.
Capable of coordinating	3 days	The manager	The person should be able to understand the importance of group work and team and must know how to conduct the team with efficiency.
Responsible for the cleanliness	1 day	The HR	Must have a good knowledge about decoration and cleanliness.
Able to access social media	3 days	The marketing manager	The person should have a proper knowledge about social media ad access to internet.

CoffeeVille job description

Job title: Full-time/ Part time Floor Manager

Salary: $24.50 per hour

Hours: 38 hours

Location: Melbourne

Reporting relationships: The senior floor manager will be there to provide sufficient guidance to the new comer.

About CoffeeVille:

This café typically targets to provide quality food and service to the customers and transact a fair trade with the customers in Melbourne. The café has initially started with a less amount of workers and was working from Monday to Friday. However, a rise in the demand for this café is leading to increase the timing of the café from Monday to Friday. The café is in urgent requirement for a second floor manager who must be really capable of handling the staff and managing the café. The new manager should be working from Tuesday to Saturday or Wednesday to Saturday.

Purpose of position:

The job role is of a manager who is required urgently as there is a manager who is only working from Monday to Thursday. The manager is not present on Friday, due to which the cafe faces a lot of issue. The café is looking for manager who will be able to work from Tuesday to Saturday or Wednesday to Saturday. The manager should be capable to handle situation that will help the organization and he should also be aware of the taste and flavor in food items. He should have an experience in this field for at least 5 years.

Responsibilities and Duties

Responsibility 1 –

The manager should be able to communicate properly with the staff and the customers and handle situations clearly. He will be responsible to handle adverse situation that the company will be facing. The manager will be solely responsible to manage the situation in the café and manage the staffs accordingly.

Responsibility 2 –

The manager will be responsible to train and manage staff for their behavior and working skill in the café. The manager will help the staff to groom themselves to make the worker suitable to attract the customers and maintain the aristocracy of the café.

Responsibility 3 –

The manager will be responsible for a strong understanding of the flavor and products that are produced by the café. The manager has to check the quality and make sure that the cafe is serving the best product to the customers.

Responsibility 4-

The manager will be responsible to develop and implement the café policies that would benefit the café and help it to expand. The strategy and ideas followed by the manger will determine how well the café will prosper in future and gain success.

Academic and Trade Qualifications

Essential

The manager should have a clear idea about management.

Desirable

A course in excel could be better.

The manager should have idea about flavour and taste of food and coffee.

A proper communication skill is required.

In hospitality management

The manager might have idea about flavouring and creating innovative tastes.

A course in communication is desirable

Work Experience and Skills

Essential

The manager must have an experience of five years in this field

Desirable

The manager might have experience in either managing staff, barista training, motivation the staff

· The manager must be able to coordinate the staff and handle the issues faced by them

· In any of the field the manager should have an experience that would help them to understand the job role.

Personal Qualities and Behavioural Traits

Essential

Management:

Desirable

Idea about taste

· Managing the staff

· Managing the customers

· Sorting the staff

· Resolving the issues

· Idea about coffee taste

· Able to identify the food quality

· Able to judge the taste and flavour

Employee name:

Signature: Date:

Manager name:

Signature: Date:

Performance review period: Every six months

Next review date: 23.5.2018

Job Advertisement

Selected advertising channel/s

ü newspaper classifieds

classifieds online

Facebook

café window

café noticeboard

industry newsletter

Reasons for selected advertising channels:

The reason for newspaper is that the online channels are sometimes not visited by the users. There is a mass who completely avoid the use of online media or social media. Thus if the advertisement is given only on that basis then a section of customers will be unaware about the advertisement requirement. Thus the source that has been selected to reach the general media is the newspaper. Newspaper is the source of information that is used by every individual. Thus the source of advertisement has been selected to be newspaper.

Job ad – Café Manager

? Floor manager

? Melbourne

? $931 per month

? Last date 24.4.2018

? Urgency for floor manager for the CoffeeVille

A second floor manager is required for the cafe who must be ready to work on Saturdays. It is expected to work for five days a week. However, if the worker is willing to work for four days that can be managed, but Saturdays are must. He must have an experience of five years and must be efficient and skilled with the managerial qualities.

The job role requires skilled and efficient manager who is able to coordinate and manage the workers in an efficient manner. The manger should also know how to communicate with the workers and the customers in the café. He will be responsible for maintaining peace and harmony in the environment.

Assessment 2: Selection of staff

Job title:	Café Manager
Date and time of interview:	29/4/2018 4:30 pm
Selection panel:	Joe Belfone Emma Belcastran
Applicant:	Jenny Dubb

0	No answer given or answer completely irrelevant. No examples given.	2	Some points covered, not all relevant. Some examples given.	4	Good answer. Relevant information. All or most points covered. Good examples.
1	A few good points but main issues missing. No examples/irrelevant examples given	3	Some points covered. Relevant information given. Some examples given.	5	Perfect answer. All points addressed. All points relevant. Good examples.

Weighting – questions can be weighted 1 (low importance) or 2 (high importance) to reflect their overall importance to the position.

Questions and weighting

Question categories	Questions	Applicant’s responses	Weight (1-2)	Score (0-5)	Total
Question categories	Questions	Applicant’s responses
Work history	What have you learnt from your previous work experience?	Maximizing financial performance and motivating the team to provide their best services.	2	3	5
Work history	What are the best skills that you have acquired till date from your experience?	Influencing the team and motivating them to work efficiently. Managing people and driving the business performances.	1	2	3
Education and training	How well have you learned from your past experiences?	Learnt a high volume dining restaurant system and maximizing financial performance.	2	4	6
Personality, motivation and character	How confident are you to motivate and manage the staffs?	Confident enough to face challenges and meet new targets.	2	3	5
Personality, motivation and character	How much patience do you have to manage and coordinate the staffs?	Interested to organize in daily basis and maintain the roaster, stock, prices.	1	2	3

Job title:	Café Manager
Date and time of interview:	29/4/2018 4:30 pm
Selection panel:	Joe Belfone Emma Belcastran
Applicant:	Leila Hussein

0	No answer given or answer completely irrelevant. No examples given.	2	Some points covered, not all relevant. Some examples given.	4	Good answer. Relevant information. All or most points covered. Good examples.
1	A few good points but main issues missing. No examples/irrelevant examples given	3	Some points covered. Relevant information given. Some examples given.	5	Perfect answer. All points addressed. All points relevant. Good examples.

Weighting – questions can be weighted 1 (low importance) or 2 (high importance) to reflect their overall importance to the position.

Questions and weighting

	Question categories	Questions	Applicant’s responses	Weight (1-2)	Score (0-5)	Total
	Question categories	Questions	Applicant’s responses
	Work history	What have you learnt from your previous work experience?	Managing daily budget and ensuring the well management of the operations.	2	4	6
	Work history	What are the best skills that you have acquired till date from your experience?	Influencing the team and motivating them to work efficiently. Providing best food quality Strong idea about performance management.	2	4	6
	Education and training	How well have you learned from your past experiences?	Can recruit chefs Can train the chefs and waiters	2	5	7
	Personality, motivation and character	How confident are you to motivate and manage the staffs?	Providing hi level customer service Provides daily reports	2	5	7
	Personality, motivation and character	How much patience do you have to manage and coordinate the staffs?	Has a strong idea about food and flavor Strong grip in management skills	2	3	5
The second employee that is Leila Hussein was selected in the interview as she had more skill and knowledge about the management field. She had a better idea about food and beverage and tastes. The desired job role for this place requires not only a proper managerial skill but also as proper knowledge about taste and flavour. Assessment 3: Induction of the staff

Employment contract

This document outlines the terms of contract of employment proposed by CoffeeVille.

Name: Leila Hussain

Position: Floor manager

Commencement date: 30/4/2018

Location:Melbourne
The company name: CoffeeVille

Responsibilities/duties
The duty of the job role is to provide guidance and motivation to the workers to work efficiently. The manager must be able to coordinate and conduct the workers. The manager will be responsible to maintain peace in the workplace and conduct a good relation with the workers and the customer coming to the cafe.

Supervision

The second manager will be supervised by the first floor manager initially. Once the manger is used to the job role then they have to report to the owner on a weekly basis.

Remuneration

The salary will be $24.50 per hour

CoffeeVille opens on several public holidays. You may be required to work on public holidays and will be compensated by payment at the rate of an additional 150%.

Leave

? Annual leave – As a employee, you will be entitle to pro rata annual leave based on four weeks’ annual leave per annum.

? Sick leave – As a employee, you will be entitled to 10 days paid personal leave per year (pro rata) in accordance with the Fair Work Act 2009.

? Other leave – You are entitle to unpaid parental leave and compassionate leave entitlements in accordance with the Fair Work Act 2009.

Notice period

The period of notice required from you to terminate employment with CoffeeVille is the same as the period of notice required of CoffeeVille to terminate your employment and is set out in the following table.

Period of continuous service	Notice period
Not more than 1 year	1 week
More than 1 year, but not more than 3 years	2 weeks
More than 3 years, but not more than 5 years	3 weeks
More than 5 years	4 weeks

Confidentiality

You shall not, except in the proper course of your duties during the continuance of your employment or after its termination, disclose to any other person or company, or make use for your own benefit, any secret or confidential information relating to CoffeeVille or the customers of CoffeeVille.

Upon termination of your employment, you will promptly deliver up to CoffeeVille or its authorised representative all property, for example, documents, record, papers, credit cards, lists, computer discs or tapes, which may be in your possession or under your control and which relate in any way to the business or affairs of CoffeeVille.

Acceptance

If you have any queries please contact one of the owners, Rufus or Emma Belcastran. To complete the arrangements, would you please sign and return the attached copy of this letter within 14 days.

Signatures

Signed by Emma Belcastran (CoffeeVille owner)

Signature: Date:

Signed by Employee

I accept the offer of employment and agree to the terms and conditions as stated in this contract.

Signature: Date:

Offer letter

Leila Hussein,

This is to inform you will pleasure that we have selected your CV for our desired job role. The criteria that we were looking for was met by your skills. The personal interview was also equally appealing and thus we decided to appoint you as the second floor manager for out café. The skills and quality that we were looking for has to be maintained with high proficiency and thus we are expecting to see a prosperous future with your quality.

With sincerity,

CoffeeVille.

Induction plan

On your first day you will
Date	Item	Relevant Personnel	Resources required	Notes	Completed? Y/N
2/5/2018	Identification and introduction	Staff and managerial	The staffs and managers
	Going through the policy	HR manager	Policy book

In the first week you will
Date	Item	Relevant Personnel	Resources required	Notes	Completed? Y/N
3/5	Communication with staff	Staff	Staff
4/5	Understanding of the management	Staff	Staff
6/5	Going through the record book	Floor manager	books
7/5	Getting an idea about the food chart and price	Floor manager	Chart
8/5	Feedback from the staff	Staff	Staff

Within the first month you will
Date	Item	Relevant Personnel	Resources required	Notes	Completed? Y/N
5/5	Motivating the staff	Staff	Staff
10/5	Communicating and resolving the issues	Staff	Staff
20/5	Communicating with the customers	Customer	Customer
25/5	Understanding the customer demands	Customer	Customer
30/5	Implementing new strategies for further development	Floor manager	Policy book

Policies and Procedures
Please ensure you have read and understood the following CoffeeVille Policies/Procedures	Read (Date)	Signature

I, …………………………………………………………………………………………………., have read and fully understand the policies and procedures of CoffeeVille.

I agree to follow them and ensure others follow them. I shall report any concerns regarding said policies and procedures to the Manager of CoffeeVille.

Signature: Date:

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