Personal And Professional Development Essay: Goals, Networking, And Reflection. (70 Characters)

Describe what happened and how: The incidence occurred on Wednesday when one of the clients fell and broke her wrist. The client had decided to use the emergency door since the exit door was already blocked by the boxes of paper. The client got helped by one of the agents who handled the exit door after hearing the call for help. The agent had no idea of what had happened and ended up criticizing the client's high heels. This made the client feel humiliated and felt a need to sue the company. The client was later taken to women's hospital by the Ambulance

SUGGEST CORRECTIVE ACTIONS

The Australian hardware management should be able to identify the potential opportunities and threats and manage them. For instance, the oily substance noted by the member of the staff on the stairwel

3 Details of witnesses

Name:  Job title:

Name:  Job title:

Name:  Job title:

Sign:  Date:

Injury report

Status:

q Employee

q Contractor

q Other

Outcome:

q Near miss

q Injury

1. DETAILS OF INJURED PERSON

Name:  Phone: (H)  (W)

Address: Sex: q  M q  F

 Date of birth:

Job Title:

Start time: q  am     q  pm

Work arrangement:

q  Casual q  Full-time q  Part-time q  Other

2. DETAILS OF INCIDENT

Date: Time:

Location:

Describe what happened and how

The client fell and broke the wrist. The agent who went to help the client did not know what had happened and criticized the client's high heel. This led to the humiliation of the client resulting in mental trauma. The fall could have produced due to the odor and oily substance that was on the stairwell. The incidence was reported verbally to the manager who did not take any action.

3 Details of witnesses

Name:  Phone: (H)  (W)

Address:

4. DETAILS OF INJURY

Nature of injury: sprain

Cause of injury: fall

Location on body: The wrist on the forearm

5. TREATMENT ADMINISTERED

First aid given q  Yes q  No

First aider name:

Treatment:

Referred to:

SECTIONS 6–9 MUST BE COMPLETED BY EMPLOYER

6. DID THE INJURED PERSON STOP WORK?

q  Yes q  No If yes, state date:  Time:

Outcome:

q  Treated by doctor q  Hospitalised q  Workers compensation claim

q  Returned to normal work q  Alternative duties q  Rehabilitation

7. INCIDENT INVESTIGATION (comments to include causal factors):

The incidence occurred due to the following factors the ignorance. The member of staff who noted the oily substance on the stairwell could inform the manager inform of written communication.

Poor communication. The management failed to identify the possible risks which could help in taking appropriate actions to prevent any accident for both employees and the customers.

 This is in accordance to the Australian Hardware risk management plan.

It states that the essential indicators for any risk should be pointed out, monitored closely and the action to be taken where possible by all the members of staff.  

8. RISK ASSESSMENT

Likelihood of recurrence:

Severity of outcome:

Level of risk:

9. ACTIONS TO PREVENT RECURRENCE

Action

By whom

By when

Date completed

Training the staff of all levels

Regular updating of the risk management policies procedures

Reporting the accidents and the dangers

Providing the proper equipment

1/3/2018

1/4/2018

2/5/2018

3/6/2018

April 2018

May 2018

June 2018

July  2018

10. ACTIONS COMPLETED

Signed (Manager):

Title:  Date:

q  Feedback to person involved Date:

11. REVIEW COMMENTS

WHS committee / staff meeting:

Reviewed by site Manager (signed):  Date:

Reviewed by Health and Safety Rep. (signed):  Date:

Likelihood of the risk

Impact of the risk

The chemical spillage occurs as result of the unsaleable or the wastage due to poor maintenance of inventory and monitoring of the sales.

 This can be ranked as medium risk with respect to Australian hardware risk management action plan.

Chemical spillage for example oil can make the customers and employees fall and get injured hence incurring the company extra expenses and wastage of time.

Therefore, ranked as high risk in the Australian management action plan.

Risk

Likelihood

H/M/L

Impact

H/M/L

Risk response

(Contingency Strategies)

Responsible

Environmental pollution risk

low

medium

Training the staff members on appropriate procedures to reduce the pollution

Operational manager

Failure in complying with the health and safety procedures

high

medium

Monitoring of any environmental risk every month

Supervisor

Poor handling of chemical equipment

medium

high

Monitoring of how workers are handling the equipment daily

Store manager

Receiving of the low quality from the suppliers

low

medium

Continuous assessment of the quality products

General marketing manager

Learner details

Assessor details

Name :

Name:

Unit Code: BSBMGT605

Unit Name: Provide leadership across the organisation    

Site:  

Date:

Record of assessment results (please tick appropriate box)

Assessment activity

Satisfactory

Date

More evidence

Date

Task 1 – scenario-  Communicate organisational mission and goals-Scenario 1 incident report

?

?

Task 1 – scenario-  Communicate organisational mission and goals – Scenario 1 Risk analysis   

?

?

Task 1 – scenario-  Communicate organisational mission and goals – Scenario 1 updated risk register

?

?

Task 1 – scenario-  Communicate organisational mission and goals -Scenario 2 Presentation notes

?

?

Context detail.

Assessor to record

Attempts  - 

Attempt 1

       /        /

Attempt 2 

    /        /

Attempt 3

    /        /

Appeals

If you receive a Not Satisfactory assessment result you have the right to appeal. You have two assessment attempts. After the second attempt arrangements for payment will be made for reassessment purposes

Assessor Feedback to learner: The assessor must write full feedback to the learner that is constructive and not generic

Assessor name

Assessor signature

Date

Student declaration - I hereby certify that this assessment is my own work, based on my personal study and/or research. I have acknowledged all material and resources used in the presentation of this assessment whether they are books, articles, reports, internet searched or any other document or personal communication. I also certify that the assessment has not previously been submitted for assessment in any other subject or any other time in the same subject and that I have not copied in part or whole or otherwise plagiarised the work of other learning and/or other persons

I confirm that I understand that I must complete this assessment on my own. I confirm that I will not cheat or plagiarise, or copy from another student during the completion of this assessment.

Name:

Signature:

Date:

Reasonable Adjustment (if applicable) explain why reasonable adjustment has been applied and the tasks it was applied to:

Assessor Intervention (if applicable) - did you need to assist the student in this assessment. If so please explain:

Oral Assessment    ?        Written Assessment ?

Comments

Item

Milestone

Responsibility

Conducting the assessment of the staff members

monthly

The general manager to list all the company’s position and establish where there is a gap

Implement behavioral competency interview

Monthly/ quarterly

General human resource manager will ensure the interview procedures are implemented

Improving Communication competency

Quarterly

The Human resource manager will be responsible in seeing all employees adhere to relevance of proper communication channels.

Developing proper method for the record keeping

monthly

The human resource director will be required to produce up-to-date information.

Establishing the priorities to address the threats and weaknesses of the company

Monthly and quarterly

The general operation manager will establish a list of the possible strengths and the weakness that need to be addressed

Project Name:

Income

Incl. GST

Excl. GST

The strategic change plan budget

$12000

Total income

Expense

Incl. GST

Excl. GST

Developer/writer

$800 per month

Advertising and promotions consultant

$600 per month

WHS trainer/facilitator

$800 per month

Anti-discrimination trainer/facilitator

$800 per month

Mary Stewart (WHS consultant)

$800 per month

John Ng (CPA)

$800 per month

Promotions package: email, social media, trade magazine placements, local newspaper copy

$4000

Subtotal

$9000

Contingency (+10%)

TOTAL

Signature: ________________________________________

Date: _____/_____/______

what

who

purpose

When/frequency

Type/ methods

Assessment of the staff members

General manager

 To provide the list of all the staff members and the gaps within the company

Weeks 1-8

email

Implementing the behavioral competency

Human resource manager

To ensure the interview procedure are implemented

Weeks 1-9

meeting

Developing the systems for the record keeping

General human resource director

To monitor the update of the day-to-day information

monthly

emails

Addressing the strengths and the weaknesses of the company

General operation manager

To provide the list of the weakness and the strength of all the staff members

quarterly

meeting

Improve the communication competency

Human resource manager

To offer regular training on appropriate methods to communicate with different customers

Quarterly

Meeting and newsletter

Learner details

Assessor details

Name :

Name:

Unit Code: BSBMGT605

Unit Name: Provide leadership across the organisation    

Site:  

Date:

Record of assessment results (please tick appropriate box)

Assessment activity

Satisfactory

Date

More evidence

Date

Task 2 – scenario-  Influence groups and individuals- Action plan for implementation (appendix 3)

?

?

Task 2 – scenario-  Influence groups and individuals- Budget (appendix 3)

?

?

Task 2 – scenario-  Influence groups and individuals- Communication plan (appendix 3)

?

?

Task 2 – scenario-  Influence groups and individuals- Drafts of evolving planning documents

?

?

Task 2 – scenario-  Influence groups and individuals- Presentation notes

?

?

Context detail.

Assessor to record

Attempts  - 

Attempt 1

       /        /

Attempt 2 

    /        /

Attempt 3

    /        /

Appeals

If you receive a Not Satisfactory assessment result you have the right to appeal. You have two assessment attempts. After the second attempt arrangements for payment will be made for reassessment purposes

Assessor Feedback to learner: The assessor must write full feedback to the learner that is constructive and not generic

Assessor name

Assessor signature

Date

Student declaration - I hereby certify that this assessment is my own work, based on my personal study and/or research. I have acknowledged all material and resources used in the presentation of this assessment whether they are books, articles, reports, internet searched or any other document or personal communication. I also certify that the assessment has not previously been submitted for assessment in any other subject or any other time in the same subject and that I have not copied in part or whole or otherwise plagiarised the work of other learning and/or other persons

I confirm that I understand that I must complete this assessment on my own. I confirm that I will not cheat or plagiarise, or copy from another student during the completion of this assessment.

Name:

Signature:

Date:

Reasonable Adjustment (if applicable) explain why reasonable adjustment has been applied and the tasks it was applied to:

Assessor Intervention (if applicable) - did you need to assist the student in this assessment. If so please explain:

Oral Assessment    ?        Written Assessment ?

Comments

Roles

Name/s

Responsibilities

Signature/s

(If required)

The board of directors

Holden Green Wright Green

David Mifsud

Mary Chu

Elizabeth Midden

Susan Black

*380

Approve the resources and funding

Resolve any emerging issues and conflicts

Provide the direction to the managers.

N/A

The Project manager

N/A

Manage the project budgets

Handle the problem resolutions.

Supervise the consultations.

Lead the managers towards achieving the set objectives of the company.

N/A

General marketing manager

N/A

The main responsibility is maintaining contact with the suppliers.

Analyzing the consultation with the market researchers.

N/A

General operation manager

N/A

Regular training of the remaining members of staff

Promote the focus on the training

N/A

Project Name:

Income

Incl. GST

Excl. GST

Total income

Expense

Incl. GST

Excl. GST

Managers

$800

Training rooms

$100

Paper

$150

Projector

$3000

Subtotal

$4050

Contingency (+10%)

$405

TOTAL

$4455

Signature: ________________________________________

Date: _____/_____/______

Time frame

My personal goals are:

My professional goals are:

Next 12 months

To know all members of my department and establish my trust and confidence with them.

I will be able establish the major training areas within the Australian company and any existing conflict and the social life.

I will be much ready to learn a lot from the other experienced managers in order to gain more experience, knowledge, trust and friendship

Improve proper planning in decision making through experiences gained from the business analysis procedures

Be able to create an expansion of the company’s products to the commercial markets.

I will be able to increase the satisfaction of the client before the year ends

Implement the processes that will enhance the improvement of the various techniques in order to increase uptime of quality and the equipment.

Help the other employees to learn new skills that will enable the company to achieve its goals.

Next five years

Gain more promotions to the middle management

Winning the support of the working colleagues and other senior managers.

I will be able to carry out a responsibility in managing a large team of workers.

I will be in capable of heading a department.

I will ensure the company has achieve a significant % increment of the new client arrivals.

Develop a quality process of data keeping and data analysis.

I will increase consumers sale by a significant percentage increase.

To establish other innovative services with respect to our client’s feedback outcome

Timeframe

personal

professional

Weaknesses

Low self-esteem

Lack of confidence

Slow in decision making

The inability in gathering of the information

Inability in utilizing the available resources

A weakness in establishing a future image for the organization

Strengths

Self-drive in accomplishing the set mission and goals of the organization.

Its my desire to always complete a very challenging task.

Always have perseverance in overcoming obstacles.

A big desire in influencing other individual towards achieving a common goal.

Thinking strategically

Seeing the essence of achieving every set goal as operational manager.

Being creative.

Am an open-minded person

Gaps/barriers/ obstacles and solutions

Establishing an online management to manage the online store.

More convenience for the clients to make their order without necessarily visiting the ware house

The system will help in reducing the errors

It’s a nice opportunity for the client who want the personal service.

Identified gap

Development activity

Details

Objective of development/ networking activity

Timeframe

Cost

A team supervisor

Improving the leadership skills through training

The training shall be provided by the line managers

This development will help in boosting my strategic planning skills.

6 months  

$3000

Team manager

Together with other managers will conduct the survey of the market environment

The line manager of every product area

This will help in increasing the satisfaction of the customers.

4 months once in a year

$2000

The area manager

To conduct a networking session together with the line manager

The management board together with the team manager

To establish other innovative services with respect to our client’s feedback outcome

12 months

$1000

Skill

Description of how candidate demonstrated skill/knowledge. Provide

Demonstrates interpersonal skills to communicate and inspire the trust and confidence of others, and ensure their cooperation and support.

The candidate has the skills to help in communicating the goals of the company.

For example, this has been observed when conversing with the customers.

The candidate has bee able to work other members of the staff in resolving the conflicts within the organization.

Demonstrates networking skills to ensure support from key groups and individuals for concepts/ideas/ products/services.

The candidate has been able to build respect, trust and confidence.

This has been observed through the consultations from different subordinates like consulting the General manager on training arrangements.

The candidate was able to demonstrate his/her ideas through good presentation of the company to the media and to the community.

Applies business ethics.

The candidate demonstrated honesty through establishing transparent procedures in serving the customers an ethical that has greatly won our reputation with our clients

Demonstration of appropriate communication skills with other workers has provided conducive environment aligned with laws within the human resource and standards of ethics.

The candidate has shown transparent communication with other stakeholders like the suppliers.

For example, during the agreements and payment of the bills.

Ensures performance is continuously improved through participation in professional development, networking, etc.

The candidate demonstrated good self-performance through the engagement with a wide range of professional within the company.

For example, took part in company’s network and different programs like training.

Signature: ________________________________________

Date: _____/_____/______