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AT&T Project Management Center of Excellence

Communications Leader Promotes Project Management Leadership As a world leader in communication technology, AT&T connects people from all around the globe. Just as consumers and businesses rely on AT&T services to stay connected, AT&T relies on internal resources, in particular project and program managers, to remain a bestin-class service provider.

Background

In an effort to institute common standards, foster a project management culture and improve individual and organizational competencies, AT&T established a Project Management Center of Excellence (PMCOE). The PMCOE targeted over 10,000 project managers, program managers and their supervisors, as well as holders of the Project Management Professional (PMP®) credential within the company, with the mission to be recognized internally as the resource for project management consulting, mentoring, training, processes, tools and techniques.

Use the AT&T Case Study and the parameters below to develop a project management plan.

Duration: The project will be the duration of one-year.


Costs:


Cost of the salary for 11 PMPs (Each PMP will make $100,000 during the duration of the project) = $1,100,000
Cost of Equipment (Hardware/Software) = $500,000
Cost of Material ($100 to be spent on each of the 4,190 employees for training books and reproducing handouts) = $419,000
The Work Breakdown Structure and other project management plan categories will need to be brainstormed by each student (such as tasks, subtasks, metrics to gauge the performance of the 11 PMP team).

The project plan will be comprised of the four sections listed below:


1.Project Overview


­Project Charter
­Scope Management Plan

2.Project Organization


­Organizational charts (include a company VP as the Project Sponsor)
­Roles and responsibilities chart

3.Management Process Plans


­Gantt Chart 
­Cost Management Plan
­Risk management Plan Metrics collection Plan
­Communication Plan Resource Histograms

4.Technical Process Plans


­Methods for training (include the 11 PMP strategy that you have brainstormed for them in carrying out the training such as online, classroom or both modes of training as well as other training methods consisting of a symposium)
­Process Improvement Plan
 

Project charter

Purpose

The project mainly focusses on the organization AT& T that mainly establishes project management centre of Excellence for fostering project management culture as well as for improving organizational competencies. However, during the establishment of PMCOE, the organization faces a number of challenges. In order to combat those challenges, PMCOE applied various methodologies of project management during the development of the center. The priority from PMCOE was to ensure that merging of project management practices between different legacies companies so that it can run smoothly. PMCOE utilizes five-step procedures that are established by PMI for achieving success within the project.

Duration

It is identified that around 110 days are required for completing AT&T project. The time that is needed for executing each of the project activities are listed in the table below:

Task Name

Duration

Start

Finish

AT&T Project

110 days

Mon 16-04-18

Fri 14-09-18

   Initiation phase

13 days

Mon 16-04-18

Wed 02-05-18

      Analyzing challenges

1 day

Mon 16-04-18

Mon 16-04-18

      Identification of solutions

1 day

Tue 17-04-18

Tue 17-04-18

       Getting approval from senior management

1 day

Wed 18-04-18

Wed 18-04-18

      Development of proposal

2 days

Thu 19-04-18

Fri 20-04-18

      Identifying needs of the project

2 days

Mon 23-04-18

Tue 24-04-18

      Forecasting resources

2 days

Wed 25-04-18

Thu 26-04-18

      Identifying financial benefits

1 day

Fri 27-04-18

Fri 27-04-18

       Re-evaluation of plan

3 days

Mon 30-04-18

Wed 02-05-18

      Milestone 1:Completion of initiation phase

0 days

Wed 02-05-18

Wed 02-05-18

   Planning phase

9 days

Thu 03-05-18

Tue 15-05-18

       Determination of products and services that will be added within the project management community

3 days

Thu 03-05-18

Mon 07-05-18

      Completion of need assessment

2 days

Tue 08-05-18

Wed 09-05-18

       Identification of critical project management products and services identified

4 days

Thu 10-05-18

Tue 15-05-18

      Milestone 2:Completion of planning phase

0 days

Tue 15-05-18

Tue 15-05-18

   Execution phase

88 days

Wed 16-05-18

Fri 14-09-18

       Execution of the outlined plan

10 days

Wed 16-05-18

Tue 29-05-18

      Delivery of project on time and budget

10 days

Wed 30-05-18

Tue 12-06-18

      Maintaining project quality

10 days

Wed 13-06-18

Tue 26-06-18

      Integration of two legacy teams

10 days

Wed 27-06-18

Tue 10-07-18

       Gaining traction with the merged PM community

10 days

Wed 11-07-18

Tue 24-07-18

      Milestone 3:Completion of execution phase

0 days

Tue 24-07-18

Tue 24-07-18

      Monitoring and Controlling process

31 days

Wed 25-07-18

Wed 05-09-18

         Reporting business plan to senior management

5 days

Wed 25-07-18

Tue 31-07-18

          An annual client satisfaction Survey was distributed

5 days

Wed 01-08-18

Tue 07-08-18

         Additional surveys was distributed to the participants

5 days

Wed 08-08-18

Tue 14-08-18

         Analysis of feedback

10 days

Wed 15-08-18

Tue 28-08-18

         Key findings that was incorporated for improving the PMCOE

6 days

Wed 29-08-18

Wed 05-09-18

         Milestone 4:Completuion of controlling and monitoring phase

0 days

Wed 05-09-18

Wed 05-09-18

      Closure phase of the project

7 days

Thu 06-09-18

Fri 14-09-18

         Integration of legacy completion

2 days

Thu 06-09-18

Fri 07-09-18

          Repetition of planning, executing and controlling

3 days

Mon 10-09-18

Wed 12-09-18

         Identification of lessons learnt

2 days

Thu 13-09-18

Fri 14-09-18

         Milestone 5:Completion of closure phase

0 days

Fri 14-09-18

Fri 14-09-18

Budget estimate

The entire project will be completed with the budget $2,100,000. It is identified that the budget that is needed for completing each of the project activities are reflected in the table below:

Task Name

Duration

Resource Names

Cost

AT&T Project

110 days

$2,100,000.00

   Initiation phase

13 days

$130,000.00

      Analyzing challenges

1 day

PMP-K

$10,000.00

      Identification of solutions

1 day

PMP-K

$10,000.00

       Getting approval from senior management

1 day

PMP-I

$10,000.00

      Development of proposal

2 days

PMP-B

$20,000.00

      Identifying needs of the project

2 days

PMP-H

$20,000.00

      Forecasting resources

2 days

PMP-A

$20,000.00

      Identifying financial benefits

1 day

PMP-K

$10,000.00

       Re-evaluation of plan

3 days

PMP-B

$30,000.00

   Planning phase

9 days

$90,000.00

       Determination of products and services that will be added within the project management community

3 days

PMP-I

$30,000.00

      Completion of need assessment

2 days

PMP-K

$20,000.00

       Identification of critical project management products and services identified

4 days

PMP-A

$40,000.00

   Execution phase

88 days

$1,880,000.00

       Execution of the outlined plan

10 days

PMP-C

$100,000.00

      Delivery of project on time and budget

10 days

PMP-D

$100,000.00

      Maintaining project quality

10 days

PMP-E

$100,000.00

      Integration of two legacy teams

10 days

PMP-F, Cost of equipment (Hardware/Software)[1]

$600,000.00

       Gaining traction with the merged PM community

10 days

PMP-G, Cost of equipment (Hardware/Software)[1]

$600,000.00

      Monitoring and Controlling process

31 days

$310,000.00

         Reporting business plan to senior management

5 days

PMP-K

$50,000.00

          An annual client satisfaction Survey was distributed

5 days

PMP-B

$50,000.00

         Additional surveys was distributed to the participants

5 days

PMP-H

$50,000.00

         Analysis of feedback

10 days

PMP-J

$100,000.00

         Key findings that was incorporated for improving the PMCOE

6 days

PMP-I

$60,000.00

      Closure phase of the project

7 days

$70,000.00

         Integration of legacy completion

2 days

PMP-A

$20,000.00

          Repetition of planning, executing and controlling

3 days

PMP-H

$30,000.00

         Identification of lessons learnt

2 days

PMP-A

$20,000.00

Assumptions and Constraints

Assumptions: The assumptions that are made within the project are as follows:

  • The project will be completed by utilizing budget of around $2,100,000.00
  • It is assumed that the project will take 110 days to complete
  • The project will follow the scope properly for making the project successful.

Constraints: Project constraints are elaborated below:

 Budget: The AT & T should be completed within the budget $2,100,000.00. If the project is not executed within the assumed budget, then the organization will face financial challenges.

Scope: The scope of the project should be followed while progressing with the project. If the scope of the project is not met, then it will be quite difficult to execute the project successfully within the assumed time and budget.

Time: The entire project must be completed within 110 days. If the entire project is not completed within 10 days, then the budget of the project will also increase which generally can create financial pressure on the organization.

Project Deliverable

The deliverables of the project include:

  • legacy teams integration
  • Gaining traction with the merged PM community
  • Reporting business plan to  the senior management of the organization
  • Survey  related to an annual client satisfaction was distributed
  • Additional surveys were distributed to the participants
  • Analysis of feedback
  • Key findings that was incorporated for improving the PMCOE

Scope management plan

Project scope

 The project scope is provided below:

  • Combating and avoiding challenges that occur during the development of the centre with the application of project management methodology
  • To make sure that the merging of various  PM practices between various legacy organizations can run smoothly
  • Establishment of consultants for supporting different business units
  • To understand which services are important for AT&T community

WBS

Figure 1:  Work Breakdown Structure

(Source: Created by Author)

Organizational chart

 

Figure 2: Project organizational chart

(Source: Created by Author)

Roles and responsibilities 

Roles

Responsibilities

Sponsor

 The sponsor is an individual who takes the entire project accountability. They are generally concerned with ensuring that the entire project will be able to deliver proper benefits as per the organizational goals and objectives. They also act as an arbitrator for making proper decisions that are beyond the project manager authority.

Project manager

 The project managers involve in the project of AT&T for recognizing the mission internally in context to project management mentoring, consulting, processes, training as well as tools and techniques.

Program manager

 The PMCOE targeted the program managers of different projects so that they can be able to drive AT&T culture for supporting as well as sustaining the professional project.

Supervisor

  PMCOE targeted the supervisors of the organization for assessing as well as improving AT&T professional project management competency at different levels including individual, team as well as organizational.

Project management professional

 The project management professional is the individuals who are responsible for planning, executing, initiating,  monitoring as well as closing the entire project successfully within the estimated time and budget so that the challenges that organization AT&T are facing can be resolved quite easily.

Gantt chart

 

Figure 3: Gantt chart

(Source: Created by Author)

Cost management plan

It is identified that bottom-up approach is utilized for estimating the budget of the project. It is identified that with the help of bottom-up approach, the entire project of AT&T will be completed within the budget of around $2,100,000.00. The cost that is required for finishing each of the activities of the project is provided in the table below:

Methodologies Utilized by PMCOE

Task Name

Duration

Start

Finish

Predecessors

Resource Names

Cost

AT&T Project

110 days

Mon 16-04-18

Fri 14-09-18

$2,100,000.00

   Initiation phase

13 days

Mon 16-04-18

Wed 02-05-18

$130,000.00

      Analyzing challenges

1 day

Mon 16-04-18

Mon 16-04-18

PMP-K

$10,000.00

      Identification of solutions

1 day

Tue 17-04-18

Tue 17-04-18

3

PMP-K

$10,000.00

       Getting approval from senior management

1 day

Wed 18-04-18

Wed 18-04-18

4

PMP-I

$10,000.00

      Development of proposal

2 days

Thu 19-04-18

Fri 20-04-18

5

PMP-B

$20,000.00

      Identifying needs of the project

2 days

Mon 23-04-18

Tue 24-04-18

6

PMP-H

$20,000.00

      Forecasting resources

2 days

Wed 25-04-18

Thu 26-04-18

7

PMP-A

$20,000.00

      Identifying financial benefits

1 day

Fri 27-04-18

Fri 27-04-18

8

PMP-K

$10,000.00

       Re-evaluation of plan

3 days

Mon 30-04-18

Wed 02-05-18

9

PMP-B

$30,000.00

      Milestone 1:Completion of initiation phase

0 days

Wed 02-05-18

Wed 02-05-18

10

$0.00

   Planning phase

9 days

Thu 03-05-18

Tue 15-05-18

$90,000.00

       Determination of products and services that will be added within the project management community

3 days

Thu 03-05-18

Mon 07-05-18

10

PMP-I

$30,000.00

      Completion of need assessment

2 days

Tue 08-05-18

Wed 09-05-18

13

PMP-K

$20,000.00

       Identification of critical project management products and services identified

4 days

Thu 10-05-18

Tue 15-05-18

14

PMP-A

$40,000.00

      Milestone 2:Completion of planning phase

0 days

Tue 15-05-18

Tue 15-05-18

15

$0.00

   Execution phase

88 days

Wed 16-05-18

Fri 14-09-18

$1,880,000.00

       Execution of the outlined plan

10 days

Wed 16-05-18

Tue 29-05-18

16

PMP-C

$100,000.00

      Delivery of project on time and budget

10 days

Wed 30-05-18

Tue 12-06-18

18

PMP-D

$100,000.00

      Maintaining project quality

10 days

Wed 13-06-18

Tue 26-06-18

19

PMP-E

$100,000.00

      Integration of two legacy teams

10 days

Wed 27-06-18

Tue 10-07-18

20

PMP-F, Cost of equipment (Hardware/Software)[1]

$600,000.00

       Gaining traction with the merged PM community

10 days

Wed 11-07-18

Tue 24-07-18

21

PMP-G, Cost of equipment (Hardware/Software)[1]

$600,000.00

      Milestone 3:Completion of execution phase

0 days

Tue 24-07-18

Tue 24-07-18

22

$0.00

      Monitoring and Controlling process

31 days

Wed 25-07-18

Wed 05-09-18

$310,000.00

         Reporting business plan to senior management

5 days

Wed 25-07-18

Tue 31-07-18

22

PMP-K

$50,000.00

          An annual client satisfaction Survey was distributed

5 days

Wed 01-08-18

Tue 07-08-18

25

PMP-B

$50,000.00

         Additional surveys was distributed to the participants

5 days

Wed 08-08-18

Tue 14-08-18

26

PMP-H

$50,000.00

         Analysis of feedback

10 days

Wed 15-08-18

Tue 28-08-18

27

PMP-J

$100,000.00

         Key findings that was incorporated for improving the PMCOE

6 days

Wed 29-08-18

Wed 05-09-18

28

PMP-I

$60,000.00

         Milestone 4:Completuion of controlling and monitoring phase

0 days

Wed 05-09-18

Wed 05-09-18

29

$0.00

      Closure phase of the project

7 days

Thu 06-09-18

Fri 14-09-18

$70,000.00

         Integration of legacy completion

2 days

Thu 06-09-18

Fri 07-09-18

29

PMP-A

$20,000.00

          Repetition of planning, executing and controlling

3 days

Mon 10-09-18

Wed 12-09-18

32

PMP-H

$30,000.00

         Identification of lessons learnt

2 days

Thu 13-09-18

Fri 14-09-18

33

PMP-A

$20,000.00

         Milestone 5:Completion of closure phase

0 days

Fri 14-09-18

Fri 14-09-18

34

$0.00

Resource Name

Type

Material Label

Initials

Group

Max. Units

Std. Rate

Ovt. Rate

Cost/Use

Accrue At

Base Calendar

PMP-A

Work

100%

$10,000.00/day

$0.00/hr.

$0.00

Prorated

Standard

PMP-B

Work

P

100%

$10,000.00/day

$0.00/hr.

$0.00

Prorated

Standard

PMP-C

Work

P

100%

$10,000.00/day

$0.00/hr.

$0.00

Prorated

Standard

PMP-D

Work

P

100%

$10,000.00/day

$0.00/hr.

$0.00

Prorated

Standard

PMP-E

Work

P

100%

$10,000.00/day

$0.00/hr.

$0.00

Prorated

Standard

PMP-F

Work

P

100%

$10,000.00/day

$0.00/hr.

$0.00

Prorated

Standard

PMP-G

Work

P

100%

$10,000.00/day

$0.00/hr.

$0.00

Prorated

Standard

PMP-H

Work

P

100%

$10,000.00/day

$0.00/hr.

$0.00

Prorated

Standard

PMP-I

Work

P

100%

$10,000.00/day

$0.00/hr.

$0.00

Prorated

Standard

PMP-J

Work

P

100%

$10,000.00/day

$0.00/hr.

$0.00

Prorated

Standard

PMP-K

Work

P

100%

$10,000.00/day

$0.00/hr.

$0.00

Prorated

Standard

Cost of equipment (Hardware/Software)

Material

$500,000.00

$0.00

Prorated

Cost of material

Material

C

$419,000.00

$0.00

Prorated

 Risk management plan

 Risk

 Description

Impact

Consequences

 Risk mitigation

 Improper budget estimation

 If the budget for the project is not estimated properly, then the project manager faces a lot of difficulty in completing the project.

High

High

 Proper earned value analysis must be undertaken in order to make sure that proper the entire project will be accomplished within the estimated budget.

 Schedule slippage

 If the project management professional is not able to track the schedule of the project properly, then the chances of schedule slippage are high, and due to slippage of schedule, it is quite challenging to complete the project within the expected budget and time.

High

High

 It is very much essential to track the schedule of the project properly on a weekly basis so that the whole project will be finished within the predictable budget and time.

Improper management

 If project management professional is not able to manage the project successfully on time, then it is quite challenging to finish the entire project effectively within the probable budget and time.

Medium

Medium

 It is quite necessary to utilize project management strategies within the project so that the entire project must be successfully managed by the project management professional so that the entire project must be completed successfully within the estimated time and budget.

Inexperienced project management professional

 If the project management professional is not experienced, then they can face difficulty in executing the project successfully within the estimated budget and time.

High

Medium

 It is very much necessary to hire experienced project management professionals within the project so that they are capable of finishing the project within the expected deadline.

 Communication management plan

 Deliverable info

 Description

Recipient

Delivery Method

Schedule

 Who is responsible

 Project information

 Information about the project is required to be delivered to the team members so that they can be work properly for achieving the objectives as well as goals of the project.

 Project team

 SharePoint

Team meetings

Conference calls

 As required

Project management professional

Project Status

 PMP-B must provide a proper update about the status of the project to the project so they can make sure that the entire project be finished within the probable budget and time

 PMP- B

Email

By 1 pm on Monday

Project management professional

 Agenda/minutes

 Monthly basis meetings are arranged in order to discuss about the progress of the project.

Project team

Meetings

Monthly

Project management professional

Project update

 The update about the project is provided to the steering committee so that they can make sure that the entire project of AT$T is on track.

Steering committee

Email

Team meetings

As required

Project management professional

Project risks

 The risks that are associated with the project are illustrated by PMP-A to the other project management professional so that the risks, as well as challenges, can be easily resolved.

PMP-A

Email

Conference calls

As required

Project management professional

Timeline update

 The update about the project timeline is provided to the project management professional so that the project gets executed within the expected deadline

 Project team

Risk document

Meeting minutes

As required

Project management professional

Resource Histograms

The resource histogram that is provided below reflects that the entire project management professional works for 80 hrs within the project in order to finish the project within the expected time and budget.

 

Figure 4: Resource Histogram

(Source: Created by Author)

Method of training

The method of training that is used by the organization AT&T within the organization are elaborated below:

Online training classes: The organization AT&T provides online training facility to the project management professionals so that they can be able to utilize the online classes in order to update their knowledge on the project so that they can be able to work properly within the project. It is identified that online classes are mainly arranged for the project management professionals who have problems in attending classroom training. The team members for keeping themselves update as well as skilled so that they can be able to execute the project within expected budget and time can utilize online training.

Classroom training: Classroom training is provided to the project management professionals in order to enhance their skill as well as knowledge in the project so that they can work properly within the project for finishing the project activities within the estimated budget and time. Supporting the team with proper training facility is like leading the project towards success. The training will help the team members to manage the project work effectively by completing the tasks that are assigned to them within the due date.

Symposium: The leaders of the project arrange meetings on a weekly basis so that the team members of the project can discuss about the project properly. The team members can discuss about the project related risks as well as challenges that they are facing during the progress of the project so that the leaders can discuss properly and provide a proper solution to the team members for resolving the issues as well as challenges of the project appropriately. 

Process improvement plan

 The process improvement plans that are utilized in the project are as follows:

Estimating budget properly: The budget of the project must be estimated by engaging in market analysis in order to know about the costs of materials as well as resources that are required for completing the project successfully. After getting proper information, the budget of the project can be estimated properly so that the entire project can be successfully finished within the assumed budget. In order to minimize the issues of the budget shortfall, it also necessary for the project management professionals to engage in earned value analysis in order to make sure that the entire project gets completed within the assumed budget.

Timeline for Project Completion

Proper schedule tracking: As the problem of schedule slippage occurs, it is very much necessary for the project management professionals to manage the schedule of the project so that the chances of schedule slippage can be avoided. For mitigating the problem of schedule slippage, it is necessary to utilize weekly basis tracking for ensuring that the entire project is on track and it will be successful gets completed within the time that is assumed during the initiation phase of the project

 Improving quality: It is identified that improper quality of the project can create number of quality issues and therefore proper steps must be utilized for finishing the project so that the project can be executed successfully within the expected time budget without compromising the quality of the project. Proper quality-based outcome not only helps in resolving quality related issues but also helps in developing the center effectively in the absence of any problem.

Reducing lead time: The project lead time must be reduced for improving the project performance so that the entire project can be easily get finished within the expected budget as well as time

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members for resolving the issues as well as challenges of the project

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