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Discuss about the BUSN20017 Effective Business Communications.

Business communication Week 1

This study has focused to give in-depth overview about effective business communication as one of the most significant concepts in workplace. Without proper communication method business persons can never run their organization successfully. Before making an effective business strategy and policy business managers need to make interpersonal or group communication with every concerned stakeholder. While defining communication as an overarching term numerous eminent scholars have provided their own opinion. Mishra, Boynton and Mishra (2014) opined that communication is the link or bridge that connects the people associated with business organization towards a particular goal.

Business communication Week 1:

Week 1 just gave an introduction about the unit and different aspects of communication process. Communication helps in transmitting appropriate messages to the stakeholders based on which they becomes active and responsible towards their services. By evaluating the opinion of different eminent scholars it can be defined that communication is the systematic method of decoding the important messages to the right person in quest of making them alert about their roles and responsibilities (Tourish, 2014). This particular concept has left immense significance in the realm of business field without which both internal and external stakeholders cannot step forward in delivering their services.

Business communication week2:

Week two has provided in-depth overview about various significance of non-verbal communication. Non-verbal communication is the most effective ways based on which both the business managers and employees can communicate with each other effectively. Non-verbal communication method includes email, report, employment letter, newsletter, manuals and so many. Body language and expressions are also considered as one of the most effective parts of non-verbal communication method. Listening is one of the most significant ways of nonverbal communication technique

Business communication week3:

Week 3 evaluates written communication method and its importance. Some of the eminent scholars consider written communication as a part of non-verbal communication method. With the help of non-verbal communication the business experts can circulate important messages to the employees (Bedwell, Fiore & Salas, 2014). While gathering any kind of feedback the employees can give revert to this written communication form.

Business communication week4:

Week four has provided detailed overview about written communication and its major significant. The study has analyzed that written communication is highly important in order to maintain a formal business environment. Written communication through email and newsletter can help the business experts in equally distributing the messages to every employee associated with the organization.

Business communication week5:

Business communication week2

Week 5 has also constituted the context of week 4 where the study has discussed negative aspects of written communication method as well. In written form of communication method employees get delayed reply. As a result, people have to face immense challenges in making direct communication to resolve any urgent issue.

Business communication week6:

In week six the study has provided professional presentation techniques while communicating with the employees.  Effective business communication is a vast concept which is even segregated into several parts. Effective business communication is of two major types that include verbal communication and non-verbal communication.

Sometimes, maintaining effective verbal communication becomes a major challenge for large number of employees. People belonging to different cultural backgrounds and attitudes are not well accustomed with effective verbal communication. In this kind of situation, the employees fail to share their views and thoughts with others.

Business communication week7:

Week 7 provides a detailed vista on how intercultural communication is the conversation among the people from various religious and psychological backgrounds and attitudes. An organization is constituted with the people of various psychological backgrounds and attitudes. Therefore, business managers while making a business meeting and communication involve all the team members in a conference hall for maintaining proper and effective interaction regarding the business purpose.  

Business communication week8:

In week 8 the study has evaluated that employees do not feel motivated without having proper communication. Employees can get the scope to share their own opinion regarding the success of business without having effective organizational communication. Verbal communication enables both the listener and the speaker to directly communicate with each other. As a result, the business experts can get an immediate response from the participants.

Business communication week9:

By arranging a organizational communication the business experts can introduce their new strategy and policy so that message can be transmitted equally. Group communication is of two different ways including small group communication and team group communication. On the other hand, before arranging any group meeting business managers intend to arrange verbal communication in a conference hall. With the help of participative form of decision making style the business managers can maintain verbal communication very effectively (Baltes, 2015).

Business communication week10:

Week ten has provided vast vista on interpersonal communication and its major significance. Interpersonal communication enables the business managers and employees in maintaining face-to-face conversation. Face-to-face communication method is very pathetic that enables the employees in having direct conversation regarding any issue of business. After making effective face-to-face communication method, the organization would be able to personally deal with the employees so that regarding their workplace issues.

Business communication week3

In this very specific part, the study has provided detailed overview about one particular communication method based on which the entire work environment is highly dependent. As opined by Baccarani and Bonfanti (2015), written communication method is highly professional with the help of which employees can show a proper document of communication method. This particular communication concept is acceptable for everyone. Sometimes, it is observed that verbal communication method is not compatible for everyone. Large numbers of employees are there associated with business organizations that are capable enough in communicating with the business managers effectively. In this kind situation, both the managers and the employees are unable to maintain a proper communication with each other regarding making the business strategy and policy. This very specific study has provided detailed overview about the importance of written communication in enhancing the level of interaction among the employees.

Written communication is of several types that include email, report, memo, manuals and newsletter and so on. Email is one of the most significant forms of delivering the messages to every employee equally. In order to let the employees know about the new business strategy and policy email procedure is the most significant ways to circulate the messages in a proper way. Celikbas (2017), annual report or any business report has left major significance in maintaining organizational transparency. With the help of business annual report the stakeholders can understand the organizational profit level, organizational structure and other significances.

As per the opinion of Miyarso, Nugroho and Wulandari (2015), written communication has major advantages in the business field. With the help of an effective written communication the employees having linguistic barrier can easily communicate with the seniors. They do not have to hesitate in interacting with the business managers. As a result, the issues can easily be resolved. On the other hand, it can also be stated that written communication has a proper document with the help of which employees can prove their reliability. Verbal communication sometimes is proved to be disloyal with the help of which the employees cannot prove their authenticity. Sometimes, employees tend to deny their statement in order to deal with the situation. However, employment appointment letter, curriculum vitae and business newsletter, annual report, confirmation letter are provided in the written form for using the material as document.


Lavelle et al., (2015) opined that written communication is possessed with several negative aspects as well. With the help of written communication both the two participants have to wait for feedback. In written form of communication, the feedback is over delayed. As a result, the entire communication method becomes very lengthy which highly effects on the overall operation process of business. In order to overcome this kind of situation, the business experts have decided to implement both verbal as well as written communication on the overall business services. By maintaining written communication the business experts can show the proper evidence. On the other hand, in case of making any kind of urgent decision the company business experts can follow verbal communication by involving the employees of an organization.

Business communication week4

Intercultural communication sometimes becomes very challenging when the business experts have to interact with each other while resolving any issue. However, after appointing employees from intercultural backgrounds the business experts have to focus on following written communication at the workplace. Hanna and Richards (2014) stated that the business experts do not get the opportunity in maintaining an effective communication with the people of various geographical backgrounds and attitudes. In addition, it is however observed that written communication maintains a proper organizational behavior and discipline with the help of which people tend to show their interest in delivering effective services. Written communication is effective only when the business experts tend to spread equal information to the people associated with business process. On the other hand, Little et al., (2015) believes that written communication is another form of ethical communication. In an ethical communication both the speaker and the listeners follows democratic form of communication method.

Both the two participants leave equal contribution in making a conversation successful. Therefore, there is no ambiguity between the speaker and the listener.  As per the opinion of Celikbas (2017) opined that written communication always helps an individual in making business strategy and policy so that the organization can reach the peak of business success and achievement.  In order to let the employees know about the new business strategy and policy email procedure is the most significant ways to circulate the messages in a proper way. With the help of an effective written communication the employees having linguistic barrier can easily communicate with the seniors. They do not have to hesitate in interacting with the business managers. By maintaining written communication the business experts can show the proper evidence (Baccarani & Bonfanti, 2015). However, after appointing employees from intercultural backgrounds the business experts have to focus on following written communication at the workplace. Written communication is effective only when the business experts tend to spread equal information to the people associated with business process.

In my personal and professional development I have applied two particular communication concepts categorically that has immensely enhanced my career. I personally feel that both verbal and non-verbal communication is equally important in order to deal with the customers as well as internal stakeholder effectively. By arranging a group meeting the business experts can introduce their new strategy and policy so that message can be transmitted equally. I have observed that before arranging any group meeting business managers intend to arrange verbal communication in a conference hall. The employees like us can get the scope to share their own opinion regarding the success of business. Verbal communication enables both the listener and the speaker to directly communicate with each other. As a result, the business experts can get an immediate response from the participants. In my personal work experience I face difficulties in making fluent communication with my seniors due to the lack of knowledge, confidence and linguistic competency. However, I have decided to make an effective training and development session so that I can improve my communication skill for better future. Proper guidance and communication training program can enhance me in dealing with the customers effectively.

Business communication week5

After improving my communication skill I have observed that I can interact with my senior managers more effectively which actually reflects on my future growth of career. While maintaining a conversation the managers do not have to use non-verbal communication method. As a result, they can easily interact with me while taking any business decision for future. It has become a matter of good impression when I can equally reciprocate at the time of any kind of discussion. While making group communication I can share my views and thoughts with others. As a result, my group members can feel my presence at the time of meeting and conference and they have considered me as an active member.

Apart from verbal communication I have implemented non-verbal communication within my professional career as well. Among different kinds of non-verbal communication method I have given emphasis on written communication. Email is one of the most significant forms of delivering the messages to every employee equally. In order to let the employees know about the new business strategy and policy email procedure is the most significant ways to circulate the messages in a proper way.  I cannot deny the fact that business report has left major significance in maintaining organizational transparency. I have observed that verbal communication sometimes is proved to be disloyal with the help of which the employees cannot prove their authenticity. Sometimes, employees tend to deny their statement in order to deal with the situation. As per my point of view written communication is effective only when the business experts tend to spread equal information to the people associated with business process. On the other hand, in my personal work experiences I have prioritized on those written communication method which is immediately effective. Most of the cases, I prefer to have conversation with my senior employees through email so that I can save a written document of that conversation.

Conclusion:

While summarizing the entire essay it can be concluded that communication connects the people associated with business organization towards a particular goal. This particular concept has left immense significance in the realm of business field without which both internal and external stakeholders cannot step forward in delivering their services. Verbal communication enables both the listener and the speaker to directly communicate with each other. As a result, the business experts can get an immediate response from the participants. Large numbers of employees are there associated with business organizations that are capable enough in communicating with the business managers effectively

With the help of written business communication the stakeholders can understand the organizational profit level, organizational structure and other significances. By maintaining written communication the business experts can show the proper evidence. It is however observed that written communication maintains a proper organizational behavior and discipline with the help of which people tend to show their interest in delivering effective services. The reflection part has evaluated on how written communication and verbal communication can render my future career growth.

Reference List:

Baccarani, C., & Bonfanti, A. (2015). Effective public speaking: a conceptual framework in the corporate-communication field. Corporate Communications: An International Journal, 20(3), 375-390.

Baltes, L. P. (2015). Content marketing-the fundamental tool of digital marketing. Bulletin of the Transilvania University of Brasov. Economic Sciences. Series V, 8(2), 111.

Bedwell, W. L., Fiore, S. M., & Salas, E. (2014). Developing the future workforce: An approach for integrating interpersonal skills into the MBA classroom. Academy of Management Learning & Education, 13(2), 171-186.

Celikbas, S. (2017). The Effectiveness of Online Conversation Classes through the Use of Adobe Connect Live Learning Program. Journal of Foreign Language Education and Technology, 3(1).

Hanna, N., & Richards, D. (2014, May). The impact of communication on a human-agent shared mental model and team performance. In Proceedings of the 2014 international conference on Autonomous agents and multi-agent systems (pp. 1485-1486). International Foundation for Autonomous Agents and Multiagent Systems.

Lavelle, M., Dimic, S., Wildgrube, C., McCabe, R., & Priebe, S. (2015). Non?verbal communication in meetings of psychiatrists and patients with schizophrenia. Acta Psychiatrica Scandinavica, 131(3), 197-205.

Little, P., White, P., Kelly, J., Everitt, H., Gashi, S., Bikker, A., & Mercer, S. (2015). Verbal and non-verbal behaviour and patient perception of communication in primary care: an observational study. Br J Gen Pract, 65(635), e357-e365.

Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. International Journal of Business Communication, 51(2), 183-202.

Miyarso, E., Nugroho, A. A., & Wulandari, R. (2015). Need analysis of interactive karaoke multimedia to improve early childhood’s verbal communication ability. JOURNAL OF EDUCATION, 1(1).

Tourish, D. (2014). Leadership, more or less? A processual, communication perspective on the role of agency in leadership theory. Leadership, 10(1), 79-98.

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