Behavior of employees
Explain the challenges that managers are likely to face in the process of managing employee behavior. Suggest any five solutions to the challenges you have identified.
Organization behavior is a method and also it is the application of knowledge about the individual. The groups are also performing the activities within the company. The employees are considered as an important asset to the company. The growth and success of the company depend upon the behavior of the employees who are conducting the routine activities. By having positive behavior with the employees it can be easy for the company to complete the task according to the policies and procedures. If the employees have a positive attitude then positive environment can also be created in the workplace (Garg and Dhar, 2017).
At the time of doing the activities which are assigned to them, it has been seen that employee's behavior plays a great role. The consumer evaluates the behavior of the workers at the time of solving the queries related to the products and services of the company. By having good behavior the employee can easily solve the queries which can lead to positive impact on the overall image of the company. When the employees solve their queries with the positive attitude then it will help to enhance the overall satisfaction level of the employees. If the trust and experience of the customers is good then it can be seen that profitability and growth in the market can be attained effectively (Anitha, 2014).
Customer viewpoint is also considered by the company as it is seen that if a customer has a positive image then it can be easy to accomplish the overall goals and objectives. The customer can be satisfied if they have a positive response from the employees. Performance of the company can also be measured by considering the behavior of the employees. The behavior of the employees plays a great role in achieving a positive response from the market. If the employee behavior is not proper then the customers can be dissatisfied with the services. They will not come back or induced to purchase the products or services (Alagaraja and Shuck, 2015).
So, it is important for the company to focus on managing the employee behavior so that customer service or goodwill can be maintained in the market. The positive response of the customer and also feedback is important for the company to survive in the competitive environment. A positive response can only be achieved if employees are trained to behave in a proper manner or they have good behavior at the time of conducting the activities (Lindia and Morfe, 2014).
Importance of managing employee behavior
The Employees behavior give direct impact on the activities conducted in the company. Job satisfaction is also the factor which is related to the behavior of the employees. In the present scenario, it has been analyzed that the emphasis is given by the top management to maintain proper behavior of the employees and they ensure that the employees are satisfied with the activities which are assigned to them. Positive behavior employees have a high productivity and also they give their best towards the activities of the company (Janssen and Gao, 2015).
Hurdles can be created if the employees are not satisfied with the activities that are assigned to them. Employee behavior plays a great role in the competitive environment. To survive in the competitive environment it is important for the company to focus on the activities that should be conducted in a proper manner. Dedication to the employees can only be enhanced by giving the activities of their interest (Lazaroiu, 2015). Profits can also be maintained if employees have a positive attitude towards the activities of the company.
The behavior in the company also concerned with the individuals and the groups who are working in the company. There are different aspects that the company faces at the time of managing the operations of the company. The behavior in the workplace is only related to the individuals and it also creates the environment. If the employees have negative behavior then the negative environment will be created (Nyberg, Pieper and Trevor, 2016). Therefore, it is important to focus on creating a positive environment so that culture of the company can be maintained. There are many factors faced by the company to manage the employee's behavior in the company. The manager has to face many challenges like diversity (Lee and Steers, 2017).
Diversity is considered as a challenge which is faced by the manager. In the company, there are many different people. Different people have different background age and mindset. The company faces challenges related to diversity management. If the company manages the activities then it can be seen that positive impact can be seen in the activities (Barak, Findler, and Wind, 2016). Therefore, it creates an issue in the company and also the managers should focus on the behavior of the employees. The different behavior of the employees and attitude of the employees should be managed so that in the right direction the activities can take place. Conflicts also take place because different people have different attitude and behavior towards the activities (Hofhuis, van der Zee, and Otten, 2015). So, at the time when conflicts take place, it is important to manage the conflict by taking accurate decisions related to the issue of both the parties. It is essential that the decision which is given should be proper so that feeling of discrimination does not take place among the employees.
Challenges faced by managers in managing employee behavior
It is important to enhance the satisfaction level of the employees by giving those decisions which are fair and maintain equity in the workplace. If the level of contribution is enhanced than it can be possible for the company to achieve the desired targets (Bolman and Deal, 2017).
Ethics: Next aspect is related to ethics. The challenges are faced by the managers in the context of the aspect related to ethics. It has been seen that there are certain policies and rules which are implemented by the company so that ethical behavior can be maintained. The challenge which is faced by the company is related to encourage the ethical behavior as it is essential to safeguard the interest of the individuals. The individual behavior is related to the policies of the company. So it is important for the business to maintain proper organization behavior in the workplace so that employees can feel satisfied and positive in doing the operations of the company (Vidyarthi, Anand and Liden, 2014).
Employee resistance: by focusing on the present situation it has been seen that it is one of the difficult processes which is faced by the company. The resistance of the workers has given negative outcome on the activities conducted in the company. There are many cases in which the resources are offered by the company so that workers can adjust themselves in a proper manner and according to the overall goals and objectives which are set. The change which is implemented in the organization gives impact to the employees. Sometimes employees are not happy with the change which is implemented in the company. It has been seen that it is important for the company to discuss and take the opinion of the employees so that the change which takes place in the company enhances the working pattern of the employees. To manage the behavior of the employees it is important for the company to implement the policies so that employees can feel motivated towards the activities and also accept the change which takes place in the company.
Next aspect is concerned with the technology and innovation. It has been seen that behavior of the employee is also related to the use of the technology and innovation. In the present situation, the challenge for the company is to set the problems that consist of management of technology and innovation. The company can achieve large market share when a quality of the services are maintained. It is important to focus on innovation so that in the competitive advantage position can be maintained. The issue that the company faces is to enhance the creativity and innovation of the workers. If the latest technology is considered then it will help the employees to reduce the work pressure of the workers. If work pressure is reduced then the positive impact can be seen in the overall operations of the company. It is important for the top management to consider proper latest technology so that revenue of the company can be enhanced. Through this positive impact can also be seen in the activities or the operations and also change will be seen on the employee behavior.
Targets or the goals: It has been seen that organization faces the challenge which is related to attaining or accomplish the overall targets. To manage the behavior of the employees it is important to focus on proper management so that negative impact can be reduced. If the company is not able to manage the behavior then it can affect the productivity level. Therefore, it can be evaluated that to manage the behavior of the employees it is important to create positive attitude so that profits can be attained and also dedication level can be managed. Motivation is important in this aspect and through giving incentives employees can be motivated.
So, it can be concluded that it is important to manage the behavior of the employees. By managing the behavior the profits and goals of the company can be achieved. To achieve large market share it is important for the company to focus on the satisfaction level of the employees.
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Vidyarthi, P.R., Anand, S. and Liden, R.C., 2014. Do emotionally perceptive leaders motivate higher employee performance? The moderating role of task interdependence and power distance. The Leadership Quarterly, 25(2), pp.232-244.
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