What are the likely communication barriers you would have with Marguerite? How could you overcome these barriers in your communication with her?
Who can she get help for interpreting? What service could help her when using a telephone?
How could appropriate imagery and visual prompts be used to make Marguerite feel like your service is an Aboriginal friendly zone?
How could the facilitator have managed this situation more respectfully?
Who could Adrian address these difficulties with, beyond having a conversation with the facilitator?
What strategies could you put in place to prevent any further misunderstandings in situations like this?
What statutory body could Adrian appeal to if he is not satisfied that the issue has been resolved?
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