Developing a Systemic Lessons Learned Knowledge Model

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Discuss about the Developing a Systemic Lessons Learned Knowledge Model.

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Gantt Chart:

WBS	Task Name	Duration	Start	Finish	Predecessors	Cost	Resource Names
0	Big Data Analytics	186 days	Thu 4/26/18	Thu 1/10/19		$86,472.00
1	Analytic Package Identification	7 days	Thu 4/26/18	Fri 5/4/18		$3,136.00
1.1	Hire Consultant	1 day	Thu 4/26/18	Thu 4/26/18		$280.00	Project Manager
1.2	Identify Various Packages	2 days	Fri 4/27/18	Mon 4/30/18	2	$960.00	Consultant, Project Manager
1.3	Evaluate the Packages	2 days	Tue 5/1/18	Wed 5/2/18	3	$1,248.00	Consultant, Project Manager, System Engineer
1.4	Compare Packages	1 day	Thu 5/3/18	Thu 5/3/18	4	$304.00	System Analyst, System Engineer
1.5	Select an Analytical Package	1 day	Fri 5/4/18	Fri 5/4/18	5	$344.00	Consultant, System Engineer
2	Project Team Recruitment	14 days	Mon 5/7/18	Thu 5/24/18		$5,120.00
2.1	Identify the Activities	3 days	Mon 5/7/18	Wed 5/9/18	6	$840.00	Project Manager
2.2	Identify the Roles and Responsibilities for Each Task	2 days	Thu 5/10/18	Fri 5/11/18	8	$960.00	Consultant, Project Manager
2.3	Advertise the Job Opening	2 days	Mon 5/14/18	Tue 5/15/18	9	$560.00	Project Manager
2.4	Appoint a HR	1 day	Wed 5/16/18	Wed 5/16/18	9	$280.00	Project Manager
2.5	Interview the Applicants	4 days	Thu 5/17/18	Tue 5/22/18	11,10	$1,920.00	Consultant, Project Manager
2.6	Select Skilled and Professional Applicants	2 days	Wed 5/23/18	Thu 5/24/18	12	$560.00	Project Manager
2.7	Identify 10 Metrics for Defining Project Success	0 days	Thu 5/24/18	Thu 5/24/18	13	$0.00
3	Data Source Identification	26 days	Fri 5/25/18	Fri 6/29/18		$12,040.00
3.1	Identify the Audiences of the System	3 days	Fri 5/25/18	Tue 5/29/18	13	$1,560.00	Business Analyst, Consultant, System Engineer
3.2	Identify the User Requirements	5 days	Wed 5/30/18	Tue 6/5/18	16	$1,680.00	Business Analyst, System Analyst
3.3	Identify the Business Requirements	8 days	Wed 6/6/18	Fri 6/15/18	16	$1,408.00	Business Analyst
3.4	Identify the Data Associated with Each Requirement	12 days	Wed 6/6/18	Thu 6/21/18	17	$3,648.00	System Analyst, System Engineer
3.5	Identify Who or Which Process Input that Data into the System	6 days	Fri 6/22/18	Fri 6/29/18	19	$3,744.00	Consultant, Project Manager, System Engineer
4	Platform Trial	38 days	Mon 7/2/18	Wed 8/22/18		$11,136.00
4.1	Contact Platform Vendor	13 days	Mon 7/2/18	Wed 7/18/18	20	$2,600.00	Consultant
4.2	Application for Trial	1 day	Thu 7/19/18	Thu 7/19/18	22	$280.00	Project Manager
4.3	Trail if Application Approved	24 days	Fri 7/20/18	Wed 8/22/18	23	$8,256.00	Consultant, System Engineer
5	Stakeholder Agreement	14 days	Thu 8/23/18	Tue 9/11/18		$6,720.00
5.1	Attend Meeting with Stakeholder	6 days	Thu 8/23/18	Thu 8/30/18	24	$2,880.00	Consultant, Project Manager
5.2	Inform Them about the Product	6 days	Fri 8/31/18	Fri 9/7/18	26	$2,880.00	Consultant, Project Manager
5.3	Share Reports	1 day	Mon 9/10/18	Mon 9/10/18	26	$480.00	Consultant, Project Manager
5.4	Sign Agreements	1 day	Tue 9/11/18	Tue 9/11/18	27,28	$480.00	Consultant, Project Manager
6	Negotiation with Vendor	29 days	Wed 9/12/18	Mon 10/22/18		$6,568.00
6.1	Contact Vendor	1 day	Mon 9/24/18	Mon 9/24/18	29	$280.00	Project Manager
6.2	Share Requirements	2 days	Tue 9/25/18	Wed 9/26/18	31	$1,248.00	Consultant, Project Manager, System Engineer
6.3	Negotiate Product Cost	7 days	Thu 9/27/18	Wed 10/17/18	32	$1,960.00	Project Manager
6.4	Buy License	3 days	Thu 10/18/18	Mon 10/22/18	32	$840.00	Project Manager
6.5	Discuss External Data Sources	8 days	Wed 9/12/18	Fri 9/21/18	29	$2,240.00	Project Manager
6.6	Report on the project update to the Stakeholders	0 days	Fri 9/21/18	Fri 9/21/18	35	$0.00
7	Gain Access to Internal Data Source	79 days	Mon 9/24/18	Thu 1/10/19		$18,176.00
7.1	Implement a System with Graphical Interface	40 days	Mon 9/24/18	Thu 12/27/18	35	$12,096.00	System Analyst, System Designer, System Developer, System Engineer
7.2	Connect the System with Main System	2 days	Fri 12/28/18	Mon 12/31/18	38	$640.00	IT Department
7.3	Authorization Level Determination	6 days	Thu 1/3/19	Thu 1/10/19	38	$1,920.00	IT Department
7.4	Enable Data Access	2 days	Tue 1/1/19	Wed 1/2/19	39	$640.00	IT Department
7.5	Implement Security Measures	9 days	Mon 9/24/18	Thu 10/4/18	35	$2,880.00	IT Department
7.6	Create an Agreement with the users of new system regarding data theft and security violations and inform them about consequences	0 days	Thu 10/4/18	Thu 10/4/18	42	$0.00
8	Implement Analytical Solutions	25 days	Fri 10/5/18	Thu 11/8/18		$9,256.00
8.1	Identify Various Solutions	8 days	Fri 10/5/18	Tue 10/16/18	42	$4,992.00	Consultant, Project Manager, System Engineer
8.2	Evaluate the Solutions	5 days	Wed 10/17/18	Tue 10/23/18	45	$720.00	System Engineer
8.3	Select the Solutions best for Business Profit	1 day	Wed 10/24/18	Wed 10/24/18	46	$464.00	IT Department, System Engineer
8.4	Calculate all the Cost of the Project	5 days	Thu 10/25/18	Wed 10/31/18	47	$1,400.00	Project Manager
8.5	Identify the Profit from the Project for Next Five Years	4 days	Thu 11/1/18	Tue 11/6/18	48	$1,120.00	Project Manager
8.6	Measure ROI	2 days	Wed 11/7/18	Thu 11/8/18	49	$560.00	Project Manager
8.7	Attending a Meeting with the Stakeholders to Finalize all the factors associated with the project	0 days	Thu 11/8/18	Thu 11/8/18	50	$0.00
9	Training	40 days	Fri 11/9/18	Thu 1/3/19		$5,040.00
9.1	Create a User Manual	10 days	Fri 11/9/18	Thu 11/22/18	50	$2,160.00	System Engineer, System Administrator
9.2	Train User	14 days	Fri 11/23/18	Wed 12/12/18	53	$1,344.00	System Administrator
9.3	Train IT Maintenance Staff Every day	14 days	Thu 12/13/18	Tue 1/1/19	53	$1,344.00	System Administrator
9.4	Distribute Manual	2 days	Wed 1/2/19	Thu 1/3/19	53	$192.00	System Administrator
9.5	Introduce a test that will ensure every end user and staff is ready to use the system	0 days	Thu 1/3/19	Thu 1/3/19	56	$0.00
10	Go Live	29 days	Fri 11/9/18	Wed 12/19/18		$9,280.00
10.1	Deploy System within Intelligent Information Inc Environment	1 day	Fri 11/9/18	Fri 11/9/18	50	$464.00	IT Department, System Engineer
10.2	Post Implementation Activities	28 days	Mon 11/12/18	Wed 12/19/18	59	$8,816.00	IT Department, System Engineer
10.3	Make arrangement for a launch checklist. Each activity and task must be listed. Establishment of all the due dates.	0 days	Wed 12/19/18	Wed 12/19/18	60	$0.00

Figure 1: Gantt Chart

(Source: Created by Author)

Milestones based on Smart Criteria:

Milestone 1: By 24th May, identify 10 Metrics for Defining Project Success

Milestone 2: By 4th October, create an Agreement with the users of new system regarding data theft and security violations and inform them about consequences

Milestone 3: By 8th November, attend a Meeting with the Stakeholders to Finalize all the factors associated with the project

Milestone 4: By 21st September, create report on the project update to the Stakeholders

Milestone 5: By 3rd January 2019, introduce a test that will ensure every end user and staff is ready to use the system

Milestone 6: By 19th December, make arrangement for a launch checklist. Each activity and task must be listed. Establishment of all the due dates.

Resource Table:

Resource Name	Type	Material Label	Initials	Group	Max. Units	Std. Rate	Ovt. Rate	Cost/Use	Accrue At	Base Calendar
Project Manager	Work		P		100%	$35.00/hr	$0.00/hr	$0.00	Prorated	Standard
Consultant	Work		C		100%	$25.00/hr	$0.00/hr	$0.00	Prorated	Standard
Business Analyst	Work		B		100%	$22.00/hr	$0.00/hr	$0.00	Prorated	Standard
System Analyst	Work		S		100%	$20.00/hr	$0.00/hr	$0.00	Prorated	Standard
System Developer	Work		S		100%	$14.00/hr	$0.00/hr	$0.00	Prorated	Standard
System Designer	Work		S		100%	$11.00/hr	$0.00/hr	$0.00	Prorated	Standard
System Engineer	Work		S		100%	$18.00/hr	$0.00/hr	$0.00	Prorated	Standard
System Administrator	Work		S		100%	$12.00/hr	$0.00/hr	$0.00	Prorated	Standard
IT Department	Work		I		100%	$40.00/hr	$0.00/hr	$0.00	Prorated	Standard

Project Budget:

Task Name	Cost
Big Data Analytics	$86,472.00
Analytic Package Identification	$3,136.00
Hire Consultant	$280.00
Identify Various Packages	$960.00
Evaluate the Packages	$1,248.00
Compare Packages	$304.00
Select an Analytical Package	$344.00
Project Team Recruitment	$5,120.00
Identify the Activities	$840.00
Identify the Roles and Responsibilities for Each Task	$960.00
Advertise the Job Opening	$560.00
Appoint a HR	$280.00
Interview the Applicants	$1,920.00
Select Skilled and Professional Applicants	$560.00
Identify 10 Metrics for Defining Project Success	$0.00
Data Source Identification	$12,040.00
Identify the Audiences of the System	$1,560.00
Identify the User Requirements	$1,680.00
Identify the Business Requirements	$1,408.00
Identify the Data Associated with Each Requirement	$3,648.00
Identify Who or Which Process Input that Data into the System	$3,744.00
Platform Trial	$11,136.00
Contact Platform Vendor	$2,600.00
Application for Trial	$280.00
Trail if Application Approved	$8,256.00
Stakeholder Agreement	$6,720.00
Attend Meeting with Stakeholder	$2,880.00
Inform Them about the Product	$2,880.00
Share Reports	$480.00
Sign Agreements	$480.00
Negotiation with Vendor	$6,568.00
Contact Vendor	$280.00
Share Requirements	$1,248.00
Negotiate Product Cost	$1,960.00
Buy License	$840.00
Discuss External Data Sources	$2,240.00
Report on the project update to the Stakeholders	$0.00
Gain Access to Internal Data Source	$18,176.00
Implement a System with Graphical Interface	$12,096.00
Connect the System with Main System	$640.00
Authorization Level Determination	$1,920.00
Enable Data Access	$640.00
Implement Security Measures	$2,880.00
Create an Agreement with the users of new system regarding data theft and security violations and inform them about consequences	$0.00
Implement Analytical Solutions	$9,256.00
Identify Various Solutions	$4,992.00
Evaluate the Solutions	$720.00
Select the Solutions best for Business Profit	$464.00
Calculate all the Cost of the Project	$1,400.00
Identify the Profit from the Project for Next Five Years	$1,120.00
Measure ROI	$560.00
Attending a Meeting with the Stakeholders to Finalize all the factors associated with the project	$0.00
Training	$5,040.00
Create a User Manual	$2,160.00
Train User	$1,344.00
Train IT Maintenance Staff Every day	$1,344.00
Distribute Manual	$192.00
Introduce a test that will ensure every end user and staff is ready to use the system	$0.00
Go Live	$9,280.00
Deploy System within Intelligent Information Inc Environment	$464.00
Post Implementation Activities	$8,816.00
Make arrangement for a launch checklist. Each activity and task must be listed. Establishment of all the due dates.	$0.00

RACI Table:

Task Name	Project Manager and Consultant	IT Department	Project Team	Analyst	Sys Admin
Hire Consultant	R	A
Identify Various Packages	R	A
Evaluate the Packages	I	A	R
Compare Packages	I	A	R
Select an Analytical Package	I	C	R
Identify the Activities	R	C
Identify the Roles and Responsibilities for Each Task	R	C
Advertise the Job Opening	R
Appoint a HR	R
Interview the Applicants	R
Select Skilled and Professional Applicants	R
Identify the Audiences of the System	I	A		R
Identify the User Requirements	I			R
Identify the Business Requirements	I			R
Identify the Data Associated with Each Requirement	I	A		R
Identify Who or Which Process Input that Data into the System	I	A		R
Contact Platform Vendor	R	C	I	I
Application for Trial	R	A
Trail if Application Approved	A	R
Attend Meeting with Stakeholder	R			I
Inform Them about the Product	R
Share Reports	R	I
Sign Agreements	R
Contact Vendor	R	A	I	I
Share Requirements	R	A		C
Negotiate Product Cost	R	C
Buy License	R	C
Discuss External Data Sources	R	A		C
Implement a System with Graphical Interface	A	C	R	I
Connect the System with Main System	A	R	I
Authorization Level Determination	A	R	I
Enable Data Access	A	R	I
Implement Security Measures	A	R	I
Identify Various Solutions	I	A	R
Evaluate the Solutions	I	R	C
Select the Solutions best for Business Profit	R			C
Calculate all the Cost of the Project	R			C
Identify the Profit from the Project for Next Five Years	R	C
Measure ROI	R	I
Create a User Manual	A	I	C		R
Train User	A	I	C		R
Train IT Maintenance Staff Every day	A	I	C		R
Distribute Manual	A	I	C		R
Go Live
Deploy System within Intelligent Information Inc Environment	I	R		R
Post Implementation Activities	A	R		R

Risk Register

Name	Description	Impact	Likelihood	Mitigation Technique	Type	Risk Response	Responsible Person
Defining data storage and quality	Intelligent Information Inc is growing rapidly. The amount of data, the organization collects, processes and produces are increasing day by day (Najafabadi et al. 2015). In big data environment, it is not easy to predict the amount of data storage requires.	High	Medium	Risk Transfer	Negative	The project manager and consultant will define storage requirements which can possible meet the future data requirements of the organization. The project manager will contact with a data warehouse service provider for creating the data warehouse of the Big Data Analytic project. The third party vendors who are well established in their domain will be employed within the project for designing and developing the data storage.	Risk manager and Consultant
Delay of deadline	The projects experiences issues, challenges and risk. Due to these negative factors, the project progress is affected and progress delays (Marcelino et al. 2014). The project managers generally design the tight project schedule to meet the demands of the project owner. However, in the long run, this becomes issue for both the project manager and owner. Completing a complex and big project like the proposed one is a very difficult and next to impossible.	High	Medium	Risk Reduction	Negative	The project manager will identify all the tasks, no matter how small it is, related the project. The project manager will set potential duration of completing the task. The project manager will contact with the team members and study best practices for setting the duration. The manager will also consider the possible issues with the activities.	Project Manager and Project Sponsor
Lack of skills of team members	The project being a complex one, requires professional and skilled personnel within the team members. Each of the team member must be able to understand their role and responsibilities.	High	Low	Risk Avoidance	Negative	There is no way the project manager can allow having a team member who has lack of skills. The project manager and the HR will first find the activities that are linked to the project (Turner 2016). Then the skills, knowledge and expertise required for each task will be identified. The team members will be recruited as per defined skills and knowledge. They will hire only those expertise who has experience of participating in at least two Data Analytics Project.	Project Manager and HR
More Data Quality	The big data will be used for enhancing the productivity, working efficiency and obtaining important insight of the business (Wehn and Evers 2015). The big data take only the correct data as input. The data linking is done precisely so that the data quality can be improved significantly.	Extreme	High	Risk Acceptance	Positive	The project manager will try to contact the best warehouse designers and developers for the project. The analytics will identify all the business requirements and then define system requirements. The system engineer and system analyst will identify all the data required for supporting the requirements. These data will be properly documented and send to the warehouse developers.	Project Manager, Analyst, System Engineer
Lack of Stakeholder Support	Stakeholder support is one of the main criteria to complete a project successfully. The stakeholders sanction the project resources, required capital, extension of delivery date and many more. Generally speaking, the stakeholders are capable of shutting down a project. It is extremely important that project manager always communicate with the stakeholders to inform them about the project progress	Extreme	High	Risk Avoidance	Negative	It is preferable that both the stakeholders and project manager use a combination system that will allow them to video chat and file sharing (Duffield and Whitty 2015.). This way the project manager can be efficiently communicating with the stakeholders without leaving the project site. The project manager will attend meeting with the stakeholders once every week to share all the information. This not only allows the project manager to gain stakeholder support but also making significant decisions for the sake of the project.	Project Manager
The technical issues	The technical issues are an inevitable part of an ICT project. As the proposed project is very complex and requires high class technical resources and supports, the project may face various issues in different parts of the SDLC, mainly in the development part. The newly developed application, designed for collecting internal data source, can face issues like malfunctioning, poor authorization and many more.	Medium	Low	Risk Reduction	Negative	The project manager, consultant and system engineer will put sincere focus on selecting the technical equipment like hardware and software. The project will use only the quality products that has good reviews. The system will be tested properly before using for data collection process.	Project Manager and Team Member
Increase of ROI	The project manager measures the return of investment by calculating the cost of the project and the profit system will deliver to the organization over a certain period of time (Kerzner and Kerzner 2017). The project may provide profit than expected and result in more return from the project than measured. It is obviously benefit for the organization.	Extreme	Low	Risk acceptance	Positive	The project manager will try to cut off the cost of the different resources to make more reduce the project cost. The project manager will look for alternate solutions to various issues so that project management budget can be reduced. All the issues and findings will be communicated with the stakeholders so that they can have all the updated information about the project. This way project manager will have the support of the stakeholders to take extreme decisions for reducing the cost of the project.	Project Manager and Project Sponsor

Probability/ Impact Matrix:

Figure 2: Probability/ Impact Matrix

(Source: Created by Author)

Bibliography:

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Answer:

Resource Table:

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