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INFS5057 Project Management For IT Professionals

tag 0 Download 11 Pages / 2,725 Words tag 04-11-2020



Your group has project management responsibility for organising the implementation of a Dental Practice Management System (DPMS) in a newly developed area for AAA Dentistry.


AAA Dentistry is a dentist practice that was set up 2 years ago to accommodate dental care in a newly developed commercial and residential area. The practice opened its doors with a dentist, a dental assistant and an administrative assistant. The systems and processes they had and still maintain to date are largely manual and heavily reliant on paper-based records.

During the two years of operation, the patient base has grown as the residential and commercial development in the area and surrounding suburbs has grown. This has resulted in the addition of two new dentists consulting in the practice and the appointment of two new dental assistants to support the new dentists. Two new administrative assistants have also been employed to support the Practice Manager who was the only originally appointed administrative assistant when it opened.

As a result of this expansion in patients and staff, there have been a number of issues arising in the Practice including:

Inefficient processes
Increased waiting times for patients waiting to see a Dentist
Incorrect appointments and double bookings being made
An increase in people not turning up to appointments without prior notification
Dentist’s time not being used effectively for appointment bookings
Inefficient and increased time spent of administrative tasks
Inefficient billing processes
Incorrect issuing of invoices
Inefficient stock purchasing and monitoring of stock levels
Decreasing product sales

These issues have been brought to the attention of the owner and multiple Dentists by the administrative staff, through verbal patient complaints as well as complaints via social media. In order to address the growing concerns, the Practice Manager has discussed the idea of implementing a Dental Practice Management System to facilitate the day-to-day operation, product sales and records management of the Practice. The owner has taken this suggestion on board and decided to go ahead with the project, which will see the implementation of a system that will improve the efficiency of the administrative staff and dentists and as a result improve service within the Practice.

The resulting system to be installed will include a series of computers installed in the Practice as well as other hardware as deemed necessary to support the operations.

The key functions to be automated by the new system include:

Patient Records
Accounts and billing

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Total 11 pages

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