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Describe the conceptual model in terms of concepts, relationships and mappings.

Identify concepts that the system exposes to the user. Consider task domain objects, their attributes and the operations that can be performed on these objects.

  1. Identify key relationships between concepts.
  2. Document the mappings between the concepts and the task domain.
  3. Navigation Maps and transient states

When you select metaphor(s) think about:

How much structure does the metaphor have? Is it a familiar structure? 2. How is the metaphor related to the more familiar domain to the user? 3. Is the metaphor easy to represent?

How will the user understand the metaphor?

Functionalities:

For specific patients:

Mobile SOS button attached to a lanyard.

For patients who are at risk of heart failure:

Have a smart wrist band that checks blood pressure, BPM, blood sugar.

For Staff:

Intercom system to contact a nurse/staff member.

Food ordering system

Automated Features:

  • Automated blinds
    • Will help the patients get more natural light into their daily schedule
  • SOS button
    • Will provide a sense of safety and help to the patients and staff
  • Bed movement control
    • Will help patients that have limited mobility be more independent
  • Motion sensor lights
    • Will allow patients that have limited mobility or limited sight to not worry about having to switch on the light
  • Smart light bulbs
    • Gives the patients more control over their atmosphere
  • Air conditioning control
    • Allows patients to control their own atmosphere more easily
  • Timer/alarms to remind residents to take medication or other tasks
    • To help patients that have alzheimer's or dementia function more independently
  • Remote control for entertainment systems
    • To allow patients to have control over their own entertainment easily

Activities:

  • Patients taking medication
  • Patients having medical trouble
  • Patients eating/drinking
  • Cleaning services
  • Patients watching entertainment
  • Keeping patients secure
  • Groundskeeping
  • Food delivery
  • Staff medical services (distributing medication to patients)
  • Third party experts helping the mental and physical health of patient

Residents

  1. John
    70
    Bad with technology
    Walks with a walking stick
  2. Susan
    72
    Bad with technology, but very enthusiastic about learning it
    Poor eyesigh

Nursing staff

  1. Emmy
    40
    2 years working as a nurse
    Familiar with technology equipment
  2. Amy
    38
    3 years working as a nurse
    Not good at technology, very happy to learn about new technology

Receptionist

  1. Marcus
    22
    Good at technology
    Very patient
    High communication skills

Security

  1. Jack
    35
    5 years working in security
    Good at technology

Groundskeeper

  1. Willy
    49
    Not good at technology
    Does not see a use/indifferent about the new technology

Management

  1. Jarrod
    51
    Very good at technolog

Visitors

  1. Megan
    35
    Daughter of one of the resident
    Not very Familiar with technology

Third party experts (outside help):

  1. Billy
    23
    First aider
    Familiar with technology
Persona Overview

Persona Author: Stephan Pring - prism003

Persona Number: 1

Persona Name: Marcus

Position/Role: Receptionist

Hardware Experience: Good experience previously using computers and portable tablets/phones.

Software and Interface Experience: Good experience with Windows and Android interfaces. Slightly experienced in using apple products.

Experience with Similar Products: No experience with similar products. New to integrated/smart systems.

Activity Experience: Lots of previous experience as a receptionist dealing with people, very patient. Lots of experience entering information into a database.

Frequency of Use: Multiple times per day, whenever interacting with a resident or staff member.

Key Interface Design Requirements that Profile Suggests: Ability to organize maintenance workers for issues. Ability to allow people to check in and check out as a visitation service. Ability to check in and out residents.

Knowledge & Skills Table

Knowledge/Skill/Required

User Already Possess?

Basic knowledge of how to input data into a database.

Already has previous experience as a receptionist entering data into a database.

Need to be able to type quickly to enter data into the system while talking to people.

Very fast typer, lots of experience in typing information quickly.

General knowledge of how to use basic technology interfaces.

Has plenty of experience using both windows and android based systems.

Persona Author: Stephan Pring - prism003

Persona Number: 2

Persona Name/Age: Willy,

Hardware Experience: Not much experience at all using any type of technology. Very little experience using a computer. No experience using portable devices.

Software and Interface Experience: Very little experience using a windows computer to send emails. Still uses a non-smart phone.

Experience with Similar Products: No experience at all with a similar product.

Activity Experience: Plenty of previous experience in groundskeeping. Loves to work in the garden.

Frequency of Use: Very rarely interacts with the system. Mostly only uses it for scheduling duties/tasks.

Key Interface Design Requirements that Profile Suggests: Calendar for scheduling purposes. User specific timetables.

Knowledge & Skills Table

Knowledge/Skill/Required

User Already Possess?

General groundskeeping skills

Lots of previous experience and knowledge about groundskeeping tasks

General knowledge of how to use basic technology interfaces.

Very basic knowledge of technology interfaces, not much previous experience.

Knowledge of how to use a timetable/schedule

Works very well with a schedule.

Knowledge of how to log in to a device and view/edit schedules.

No experience in virtual schedules.

Persona Author: Aiden Tesolin - tesay007

Persona Number: 3

Persona Name/Age: Jarrod, 51

Position/Role: Management

Hardware Experience: Has a high amount of experience using computers, and is proficient at typing and basic computer operations. He also have experience in using office equipment like printers, photocopiers, scanners and fax machines.

Software and Interface Experience:

Jarrod is proficient at using microsoft office software like word and excel.

Experience with Similar Products: At a previous job Jarrod gained experience with working on a large scheduling and mailing system in an office environment.

Activity Experience: He is experienced in organising people, and creating schedules for employees to follow. Has also managed the day to day logistics for an organisations for a number of years.

Frequency of Use: Jarrods interaction with the system would be heavy, as he will be using it everyday for almost all his daily tasks.

Key Interface Design Requirements that Profile Suggests:

Knowledge & Skills Table

Knowledge/Skill/Required

User Already Possess?

People management skills .

He already has a high amount of experience in dealing with employees and appropriately delegating tasks.

Basic computer skills.

He has a high amount of past experience with the programs and software that he uses regularly, but little experience in using other computer systems.

Good business and finance knowledge

Has a large amount of past experience in business practices, marketing and finance.

Persona Author: Aiden Tesolin - tesay007

Persona Number: 4

Persona Name/Age: Jack, 35

Position/Role: Security Guard

Hardware Experience: Using mobile devices, using computers, using electronic doors and locks, accessing and controlling security cameras.

Software and Interface Experience: Efficient at using basic phone/computer functions, such as emails, messaging.

Experience with Similar Products: Never used an integrated system before.

Activity Experience: Has been working as a security guard for a number of years, and has good working knowledge of security practices.

Frequency of Use: Jack would have a moderate use of the system, mostly to monitor cameras in public areas, and to control security gates/doors into sensitive areas, like medical rooms.

Key Interface Design Requirements that Profile Suggests: Timetable / Scheduling system and integrated security systems for cameras etc.

Knowledge & Skills Table

Knowledge/Skill/Required

User Already Possess?

Knowledge on how to access and use security equipment.

Knows how to operate and access the security cameras.

General knowledge of the sites grounds and facilities.

Has worked at the age care facility for over a year and is familiar with the site.

Knowledge of security procedures and protocols.

If familiar with the current security procedures and protocols, but has never put them into practice.

Persona Author: Kaixin JI - jiyky001

Persona Number: 5

Persona Name/Age:  

Billy

23

Position/Role:

First aider

Hardware Experience:

Familiar with technology, has experiences with new technology products, such as smartphones, computers, gameplays and first aid equipment’s.

Software and Interface Experience:

Has experiences with both ios and Android systems and different kinds of interfaces especially medical equipment interfaces.  

Experience with Similar Products:

Had tried smart home products once and has knowledge from hospital and first-aid operation systems.  

Activity Experience: 

Has received emergency calls and drove out the ambulance; asked for the resident’s health record.

Frequency of Use:

Few times only when received the emergency call.

Key Interface Design Requirements that Profile Suggests:

Emergency call button, patient health records and health tracks.

Knowledge & Skills Table

Knowledge/Skill/Required

User Already Possess?

Basic computer/interface skills

He already has.

Persona Author: Jiani Fan - fanjy033

Persona Number: 6

Persona Name/Age: Amy/38

Position/Role: Nursing staff

Hardware Experience:

Adequate experience using portable devices such as tablets, smart phones, etc..

Software and Interface Experience:

Familiar with Android and IOS interfaces.

Experience with Similar Products:

Had experience with Similar Products as she worked in a high-level hospital before.

Activity Experience:

Lots of experience as a nurse and has good communication skills. Kind to residents and efficient to work. Ability to use different kinds of portable devices for check residents’ health conditions and current status.

Frequency of Use: Uses frequently every day

Key Interface Design Requirements that Profile Suggests:

Resident health status detector, heart attack emergency alarm.

Knowledge & Skills Table

Knowledge/Skill/Required

User Already Possess?

Communication skills

Multiple interfaces skills

High level

Persona Author: Jiani Fan - fanjy033

Persona Number: 7

Persona Name/Age: Susan/72

Position/Role: Resident

Hardware Experience:

Very little experience with computers or any other portable devices and she has no knowledge about the modern devices operations.

Software and Interface Experience:

Had experience using Windows and Android interfaces. She is only able to do basic phone picking up functions.

Experience with Similar Products:

Tried to use other smart phone functions.

Activity Experience:

She was a bookkeeper before moving into Aged Care house as a resident. She is very enthusiastic about learning technology but there is no one could teach her and she has a poor eyesight.

Frequency of Use: Few times per day

Key Interface Design Requirements that Profile Suggests:

Smart light bulbs for her poor eyesight and SOS button

Knowledge & Skills Table

Knowledge/Skill/Required

User Already Possess?

Basic knowledge about smart portable devices

Very little.

Persona Author: Hadi Nawroozi – nawhy003

Persona Number: 8

Persona Name/Age: John/70

Position/Role: Residents

Hardware Experience:

Very bad with modern technologies and cannot deal with smart devices. John does not have any knowledge about the modern devices that are used in the

Software and Interface Experience:

John has very bad experience about the technologies and does not have any experience with interface and software. Only uses a basic phone for call receiving and making calls. Takes help from others for using the modern technologies.

Experience with Similar Products:

Does not have any experience with similar kind of products. Uses only a basic phone only for voice communication over calling.

Activity Experience:

Experience with the Smart Aged Care is almost zero. As he walks with a stick, cannot move fast from one place to another. But, still cannot learn the automated technologies of the system.

Frequency of Use:

Works with the technology very often as he cannot use them without someone’s help.

Key Interface Design Requirements that Profile Suggests:

Using of SOS button because of the physical condition, bed movement control, timer alarms, remote control for entertainment and motion sensor lights.

Knowledge & Skills Table

Knowledge/Skill/Required

User Already Possess?

Knowledge about the modern technologies

The user does not have any knowledge about the modern technologies. Cannot use any modern technology.

Knowledge of the smart devices in Smart Aged Care

No experience at all. Takes help from others for using the smart technologies.

Persona Author: Hadi Nawroozi – nawhy003

Persona Number: 9

Persona Name/Age: Emmy/40

Position/Role: Nursing Staff

Hardware Experience:

Does not have any experience about the modern technologies. Having 2 years of experience, she is not familiar with the modern equipment. But is very enthusiastic to learn about modern technologies.

Software and Interface Experience:

Has very little knowledge about the software and the interfaces such as android interface or Windows interface.

Experience with Similar Products:

Uses a modern android phone and have learnt recently about the applications of the system. Sometimes find difficulties in learning the apps.

Activity Experience:

Being a nurse for 2 years in Smart Aged Care have learnt about some technologies in the system. Very much interested to learn about modern technologies that are used in the system. But being a slow learner, even after two years in the system she has not yet learnt all the technologies.

Frequency of Use: Uses the technologies in the system all over the day.

Key Interface Design Requirements that Profile Suggests:

Intercom interface, staff medical services, monitoring system of the patients

Knowledge & Skills Table

Knowledge/Skill/Required

User Already Possess?

Knowledge about new modern technologies

Does not have any knowledge at all, but is enthusiastic to learn about them. Uses an android phone with basic applications in it.

Knowledge of the smart devices in Smart Aged Care

Does not have any knowledge when appointed. But gradually gained knowledge about some technologies in the system.

Persona Author: Kaixin JI - jiyky001

Persona Number: 10

Persona Name/Age:

Megan

35

Position/Role:

Daughter of one of the resident

Hardware Experience:

Only has used smartphone and simple computer skills for example using office 365 and internet.

Software and Interface Experience:

Only has experience with ios system and some simple computer applications.

Experience with Similar Products:

None

Activity Experience:

Asked for visiting, recent conditions, and picking up resident back home for special days.  

Frequency of Use:

Twice or three times a month.

Key Interface Design Requirements that Profile Suggests:

Resident health records, video calls, Frequent visitor records.   

Knowledge & Skills Table

Knowledge/Skill/Required

User Already Possess?

Interface use skills

Not yet possessed

Basic technology knowledge

She already has.

Activity Table

Author

Activity #

Related To Persona #

Comments

Stephan Pring - prism003

1

1

Check in visitors

Stephan Pring - prism003

2

1, 3

Schedule a maintenance worker to fix an issue within the facility.

Aiden Tesolin -

tesay007

3

3

Aiden Tesolin -

tesay007

4

4

Kaixin  JI- jiyky001

5

5

Answer the emergency phone and drive out the ambulance

Kaixin JI - jiyky001

6

5

Ask for the resident’s health record

Kaixin JI - jiyky001

7

10

Request for visiting

Kaixin JI - jiyky001

8

10

Pick up the resident back home for special days

Stephan Pring - prism003

9

1

Check out visitors

Aiden Tesolin -

tesay007

11

4

Jiani Fan -

fanjy033

12

6

Check health status of residents and servicing medicines

Jiani Fan -

fanjy033

13

6

Daily communicate with residents and get health feedback

Jiani Fan -

fanjy033

14

7

Get relax and take medicines on time

Hadi Narwoozi – nawhy003

15

8

Takes medicine and food at right time, takes rest and sometimes moves around slowly.

Hadi Nawroozi – nawhy003

16

9

Takes care of the patients and provides service when the patients or resident’s needs.

Activity/Context Detail Table

Author

Activity #

Task

Frequency

Display Requirements

Input Requirements

Comments/ Specific User?

Stephan Pring - prism003

1

Check in visitors

Multiples times per day

Input system to enter information into a database

Input the visitor’s details, and who they are visiting.

Receptionist

Stephan Pring - prism003

2

Schedule/ organize maintenance workers

Once a week

Daily timetable displaying scheduled services/ appointments

Input new appointments. Adjust previously entered appointments.

Receptionist,
Management

Aiden Tesolin -

tesay007

3

Set employee work schedule  timetable

Once a month

The manager needs a timetable template to fill out.

Input employee name and type. Work shift time and date. Adjust previous entered shifts.

Management

Aiden Tesolin -

tesay007

4

Lock all medical rooms at the  end of the day.

Once a day

The Security Guard needs a card or key to lock the doors.

An input to ether lock or unlock the doors.

Security Guard.

Stephan Pring - prism003

9

Check out visitors

Multiple times per day

Display all users who have checked in during that day who have not checked out. Allow visitors to sign out

Visitor uses their signature to show they have signed out of the facility and returned their pass.

Receptionist.

Aiden Tesolin -

tesay007

11

unlock all medical rooms at the start of the day.

Once a day

The Security Guard needs a card or key to unlock the doors.

An input to ether lock or unlock the doors.

Security Guard.

Jiani Fan -

fanjy033

12

Check health status of residents

Multiple times per day

Display heart beat rate and blood pressure of all high-risk residents

Input residents’ names or ID

Nursing staff

Jiani Fan -

fanjy033

13

Communicating with residents

Multiple times per day

Enter daily mental and physical feedback on the system

Input detailed feeling of residents

Nursing staff

Jiani Fan -

fanjy033

14

Take medicines on time

Two times per day

Time alert

Input time schedule

Resident

Kaixin JI - jiyky001

15

Check resident out for a short term

Multiple times per day

Validation, schedule time

Visitor information, resident name

Receptionist

Kaixin JI - jiyky001

16

Check health record of resident and connect to the resident

Multiple times per week

Resident’s health record, video call, photo gallery

Guardian’s login details

Guardian/Visitor

Kaixin JI - jiyky001

17

Receive emergency call and look up patient’s health status

Several times per month

Destination address, patient’s health status,

Message from the age care house

Third party’s login detail

First aider

Aiden Tesolin -

tesay007

18

Place orders to refill or replace used general medication.

Once a month

The current stock level and the supplier’s names and details for all medications.

The amount to be ordered of each type of medication.

Management

Hadi Nawroozi – nawhy003

19

Takes medicine and rest on specified time

Uses sometimes

Uses the timer, automatic bed movement, motion sensor light

Gives the schedule of activities they does.

Residents

Hadi Nawroozi – nawhy003

20

Provides the resident medicines on time and caring services they wants

Uses may times a day

Current status of patients and residents.

Feedback given by the residents and other issues of the patients.

Nurses

Context Detail Table

Author

Context #

Activity #

Comments

Stephan Pring - prism003

1

1

This activity occurs whenever a visitors enters the reception and would like to receive a visitors pass to visit a resident.

Stephan Pring - prism003

2

2

This activity occurs when the user notices a need for a maintenance worker to be called to maintain/repair part of the facilities. The appointment would be made and scheduled into the system.

Aiden Tesolin -

tesay007

3

3

Management would need to set a timetable for the employees work shifts once a month into the timetable of the system, so the employees can check when they are working anytime.

Aiden Tesolin -

tesay007

4

4

To stop access to sensitive medical equipment as well as medication, the doors need to be locked up at the end of every day.

Stephan Pring - prism003

5

9

This activity occurs when a visitor is leaving the facility and checks back out and hands back in the visitors pass.

Jiani Fan -

fanjy033

6

12

This activity occurs multiple times daily. It is important to check health status of residents. If there is any things happened, nursing staff could get to help immediately.

Jiani Fan -

fanjy033

7

13

This activity occurs multiple times daily. Get information directly from residents instead of the smart detectors. Update health information and track residents’ status better.

Jiani Fan -

fanjy033

8

14

This activity occurs two times daily. Get vibrant alert from a smart watch. It informs the time to take medicines.

Kaixin JI

- jiyky001

9

15

This activity occurs multiple times per day. Check whether the visitor has permission to pick up resident.

Kaixin JI

- jiyky001

10

16

This activity occurs multiple times per week. The guardian can get the information directly from the device anytime.

Kaixin JI

- jiyky001

11

17

This activity occurs several times per month once there is emergency happen. Get the location, health status and message from the nurse.  

Aiden Tesolin -

tesay007

12

11

To allow staff and patients into general areas of the facility, the doors need to be unlocked by the security.

Aiden Tesolin -

tesay007

13

18

To ensure the medication that is required is available, the manager needs to place orders to have the local stock refilled.

Hadi Nawroozi – nawhy003

14

19

This activity occurs according to the time input by the resident of taking medicines. This activity depends on individual.

Hadi Nawroozi – nawhy003

15

20

This activity occurs many times in a day. Feedbacks are taken from the residents regarding their health.

Technology Possibility Table

Author

Tech #

Related to Activity #

Name

Description

Stephan Pring - prism003

1

1, 4

Electronic card pass

A card used to lock and unlock doors within the facility, given to users who require access.

Stephan Pring - prism003

2

1, 2, 3

Desktop Computer

A stationary desktop computer used for general tasks.

Aiden Tesolin -

tesay007

3

2, 3

Laptop Computers

A mobile computer, employees can use from home.

Aiden Tesolin -

tesay007

4

1, 3, 4, 9

Tablet

Gives remote access to the system and allows information to be received from and entered into the database.

Jiani Fan -

fanjy033

5

12,13

Tablet

Computer

A portable tablet is easy to carry and check health status instantly. A computer can be used to input information getting from residents, which will help nursing staff work more efficient.

Jiani Fan -

fanjy033

6

14

Smart watch

Give an alert to the users and detect the heartbeat rate and blood pressure.

Kaixin JI

- jiyky001

7

16,17

App on smart phone and tablet

An app that can easy to login and use for external user.

Kaixin JI

- jiyky001

8

15

Computer

A computer that can check the validation/permission of a visitor.

Hadi Nawroozi – nawhy003

9

6, 12, 13, 16

Display devices, treatment equipment

These technologies helps to monitor the health of the patients.

Hadi Nawroozi – nawhy003

10

5, 14, 15

Wrist bands, timer alert

These technologies help residents to measure their heart beat rate as well as alerts them to take medicines.

Phase 2. Understanding - User Stories, Conceptual Scenarios and Corpus

User Story

Author

Stephan Pring - prism003

User Story ID

1

Based on Persona ID

1

Related to Context ID

1

Related to Activity ID

1

User Story

It is mid-afternoon, and the morning rush is over, and the reception is at a quiet standstill. Marcus, the receptionist, is sitting quietly at the front desk, diligently doing his work. At around 3:00pm he hears the front doors open and looks up from his work to see a young couple walking towards his desk. He greets them politely and asks if he could help them. They replied that they were here to visit the man's parents who are residents at this facility. Marcus asks them the name of the resident and finds their location within the facility. He then opens the visitor check-in list on a small hand-held tablet. He asks the couple to both fill out their details on the tablet and then activates a visitor pass for each of them to enter the facility. He quickly shows them how to use it by holding it in front of the lock next to the door to open it. He then hands them each a visitor pass and they enter.

User Story

Author

Stephan Pring - prism003

User Story ID

2

Based on Persona ID

1

Related to Context ID

5

Related to Activity ID

9

User Story

It is night time, around 8:00pm, the sun has set a while ago and the reception is a buzz with a whole herd of visitors wanting to sign out of the facility, hand in their visitor’s pass, and go home. Visiting hours have just ended and Marcus is flustered as the visitors are becoming impatient and noisy as they always do. He asks them politely to please quiet down and form a line at the front of the desk so he can sign everyone out. The first couple approaches, returns their visitor pass, and states their name and who they came to visit. Marcus pulls up their visitor record and hands them the tablet for them to sign their records showing they have now exited the facility and returned their visitors pass. As they are entering their signature, Marcus clears the visitors pass and places it back away in storage. He then takes the tablet back from the couple, wishes them a good night and calls the next visitors forward.

User Story

Author

Stephan Pring - prism003

User Story ID

3

Based on Persona ID

1

Related to Context ID

2

Related to Activity ID

2

User Story

It is 10am and the reception is decently quiet. Marcus has just checked in the last of the morning’s visitors a couple hours after visiting time began, and can now relax and get to work. Then the phone rings, one of the nurses is complaining that a pipe in the bathroom has cracked and is dripping water, creating a puddle under the sinks. Marcus tells the nurse that he will organize a plumber as soon as possible and that they are not to worry. Marcus then calls the local plumber who often services their facility and books an appointment. Once the call has been completed, he opens the scheduling timetable for tomorrow's activities and enters the time and information of the booking.

User Story

Author

Aiden Tesolin - tesay007

User Story ID

4

Based on Persona ID

3

Related to Context ID

3

Related to Activity ID

3

User Story

It's 6pm on a Friday afternoon at the end of the month. The residents and the staff are settling down for the evening. Jarrod returns to his office to finish up the last of his work for the day, he needs to set up the staffs timetable for the next month. After sitting down at his desk, he opens the timetable software on his desktop computer and starts filling in the staff work schedule. Jarrod ensures that all working hours on the schedule is covered by the appropriate staff and then saves the timetable into the systems database. Next he posts the new timetable so that it is now available for all the staff to see. Finally, Jarrod is finished for the day, so he turns off the desktop computer and heads home.

User Story

Author

Aiden Tesolin - tesay007

User Story ID

5

Based on Persona ID

4

Related to Context ID

4

Related to Activity ID

4

User Story

It 7 pm and Jack the security guards night time shift has just started. All the residents are in their separate rooms, sleeping or getting ready for bed. Everyone else has gone home for the day, other then the few nurses on their night shift. In the security office, Jack logins in to his desktop computer to using his own login. He opens the security display and uses it to set the front gate and other doors in the medical facilities to be locked and unlocked using only his or the nurses security cards. Jack then does a full round of the entire nursing home, ensuring any doors or gates that need to be locked are closed and locked using his security card. Once this is done he returns to the security office to monitor the security cameras.

User Story

Author

Aiden Tesolin - tesay007

User Story ID

6

Based on Persona ID

3

Related to Context ID

13

Related to Activity ID

18

User Story

User Story

Author

Kaixin - jiyky001

User Story ID

7

Based on Persona ID

5

Related to Context ID

11

Related to Activity ID

17

User Story

Billy had answered an emergency call from the age care house and he and his colleague drove the ambulance to the age care house’s address. He pressed a button and send their real time location. On the way, they took a look at the patient’s health information which send from the destined age care house. The patient was call John and has a heart attack. The staff in the age care knew they were almost reach and waited them in the front door. In the first aid process, because Billy has already knew John’s health record, there wasn’t any time wasted. But his condition was not well, they need to take him to the hospital and the age care staffs contacted his guardian and update John’s health records.

User Story

Author

Kaixin - jiyky001

User Story ID

8

Based on Persona ID

10

Related to Context ID

9

Related to Activity ID

15

User Story

Today is Megan’s daughter’s birthday and the family wants to take Megan’s mom, Amy, home to celebrate. Megan called the age care few days before for the approval. The staff set the date into Amy’s calendar and also the medicines and equipments that she has to bring on the reminder for her. Today is the day. Amy is very excited. Megan comes at 4 pm, she signs in and  Amy waits in the lobby.
   

User Story

Author

Kaixin - jiyky001

User Story ID

9

Based on Persona ID

10

Related to Context ID

10

Related to Activity ID

16

User Story

Megan and her family are having vocation abroad for 2 months. Before leaving, her family had a video call with her mom, Amy who is living in the age care, and the age care staff for her recent condition, even she receives Amy’s health record every day. Amy has took medicines and have balanced meal every day, so her blood pressure is under control. Amy was happy about their trip and they has promised that they will send her video and photos on the trip. During the trip, Megan took many pictures and sent to Amy every evening. Also, she has received her health record every day so there is not much to worry about, if there is any unusual, the staffs will message her through the age care app.  

User Story

Author

Hadi Nawroozi – nawhy003

User Story ID

10

Based on Persona ID

8

Related to Context ID

15

Related to Activity ID

19

User Story

Another evening when most of the residents were taking rest in their rooms, some of them came out of their room for having a walk. From them, John was one of them who was out to get some fresh air with this stick. Suddenly, Emmy had an alert on her’s mobile phone. Hearing the tone, she immediately opened the phone and checked that it was an emergency call from John. John fell down on the floor at the corridor of his room. Emmy immediately checked his heart rate, and called another staff for helping him to get to his bed. Emmy helped John to lie down on his bed and checked his current health condition. As it was time for John to take medicine as well, Emmy gave medicine to John and told him to rest. As a dutiful nurse, she also said to give her an alert if there he feels any problem.

User Story

Author

Hadi Nawroozi – nawhy003

User Story ID

11

Based on Persona ID

8

Related to Context ID

14

Related to Activity ID

19

User Story

One fine morning, around 7 a.m. John was trying something to do with his smart phone. Trying with his phone, he wrongly clicked the alert button. As it was fine cold morning, Emmy was in her chamber resting after her’s night shift. Her shift was till 10 a.m. in the morning. When John clicked the alert button accidently, Emmy immediately got alerted that John has faced some problem. As Emmy is very much concerned about the resident of Smart Aged Care. John is one the topmost priority resident for Emmy as John was unable to walk. John does not know anything about the modern technologies and do not know how to operate them. When Emmy got the alert tone on her tab, she immediately rushed in John chamber to make an enquiry. Reaching his chamber, she found John safely lying on the bed. When he was asked whether he was facing any problem, he apologized by saying no. He said to Emmy that he wrongly clicked on the alert button. But, Emmy as an efficient nurse said John that it was not an issue.  She sat with John for some time giving lessons regarding his mobile phone. Gave breakfast to John and after an hour, Emmy returned to her own chamber requesting John to take rest.

User Story

Author

Hadi Nawroozi – nawhy003

User Story ID

12

Based on Persona ID

8

Related to Context ID

14

Related to Activity ID

15

User Story

It was around 11.00 at night. Emmy was as usual having her night shift from 10 at night to 9 in morning. She knew that all her residents was sleeping after having their dinner. Then also Emmy decided to have a strolls all around the chambers to check whether everything was right there. While she was near John’s chamber, she was able to hear a weird sound from John’s chamber. Hearing the sound she rushed into the cabin. Entering she saw that John was lying on the ground making some weird sound. His body was shaking and was not able to respond. As Emmy was also not familiar with all the technologies in the health center, she was feeling helpless. She then decided to call for emergency as the situation was not under her control.  Soon after doctors who were available came in and took the situation under control. By then, it was 1 a.m. John was not able to talk and explain the situation how it happened, but his situation was under controlled. His heart beat was normal. Emmy checked his heart rate after every half an hour. She recorded all his health data in an excel sheet throughout the night.

Conceptual Scenario

Author

Stephan Pring - prism003

Conceptual Scenario ID

1

Based on User Story ID

1

Conceptional Scenario:

While the reception is at a quiet standstill, the receptionist enters visitor information into a database and signs them into the system.

Notes:

Conceptual Scenario

Author

Stephan Pring - prism003

Conceptual Scenario ID

2

Based on User Story ID

2

Conceptional Scenario:

While the reception is loud and stressful, the receptionist loads information from a database and has visitors sign out from the system.

Notes:

Conceptual Scenario

Author

Stephan Pring - prism003

Conceptual Scenario ID

3

Based on User Story ID

3

Conceptional Scenario:

While the reception is quiet and relaxed, the receptionist receives a maintenance request, schedules an appointment and enters the appointment information into a database.

Notes:

Conceptual Scenario

Author

Kaixin JI

Conceptual Scenario ID

4

Based on User Story ID

7

Conceptional Scenario:

The whole house was stressful and everyone was worried. The receptionist was updating the patient’s details and the first aider was checking the patient’s health records.

Notes:

Conceptual Scenario

Author

Kaixin JI

Conceptual Scenario ID

5

Based on User Story ID

8

Conceptional Scenario:

All of Megan’s family, Amy and the receptionists are happy and delight. The receptionists had signed Amy out and checked the visitor’s details.

Notes:

Conceptual Scenario

Author

Kaixin JI

Conceptual Scenario ID

6

Based on User Story ID

9

Conceptional Scenario:

The whole house is quiet and peace. Everybody is doing their things. Amy is looking at the photos while having a video call with her family.

Notes:

Conceptual Scenario

Author

Hadi Nawroozi -  nawh003

Conceptual Scenario ID

7

Based on User Story ID

10

Conceptional Scenario:

When there is an alert tone on the tablet or mobile phone of the user, the nurse gets alert that the resident is in danger and those alerts are given the topmost priority.

Notes:

Conceptual Scenario

Author

Hadi Nawroozi -  nawh003

Conceptual Scenario ID

8

Based on User Story ID

11

Conceptional Scenario:

As all the residents is not compatible with the modern technologies. So while using the modern technologies, they may make some mistakes.

Notes:

Conceptual Scenario

Author

Hadi Nawroozi -  nawh003

Conceptual Scenario ID

9

Based on User Story ID

12

Conceptional Scenario:

At the time of emergency, residents may not be able to give alert to nurses. It is the duty of nurses to take a follow up about the health of the residents all 24 hours a day as the residents are aged enough.

Notes:

Phase 3. Envisionment - Requirements + Concrete Scenarios + Use Cases

Concrete Scenario

Author

Stephan Pring - prism003

Conceptual Scenario ID

1

Based on User Story ID

1

Concrete Scenario

While the reception is at a quiet standstill, the receptionist picks up the tablet and enters visitor information into a database, creating a new visitor profile. Once all the information is entered, a visitors pass is created that will give the visitors access to appropriate sections of the facility.

Notes:

Concrete Scenario

Author

Stephan Pring - prism003

Conceptual Scenario ID

2

Based on User Story ID

2

Concrete Scenario

While the reception is loud and stressful, the receptionist loads the visitor’s profile onto the tablet and hands the visitor the tablet for them to sign out. While the visitor is signing out, the receptionist clears the information off the visitors pass for later reuse.

Notes:

Concrete Scenario

Author

Stephan Pring - prism003

Conceptual Scenario ID

3

Based on User Story ID

3

Concrete Scenario

While the reception is quiet and relaxed, the receptionist receives a maintenance request via a phone call. He then contacts the local maintenance worker and schedules an appointment. Once the call has been completed, he opens the scheduling timetable and enters the time and information of the booking.

Notes:

Concrete Scenario

Author

Kaixin JI

Conceptual Scenario ID

4

Based on User Story ID

7

Concrete Scenario

The whole house was stressful and everyone was worried. The nurse was updating the patient’s health status. She opened the system on her tablet and entered the patient’s current health status, then she pressed the emergency icon to send the request and patient’s health status to nearest hospital. Billy’s smartphone vibed strongly. He opened the app and set the GPS to the requested age career location and then his colleague drove the ambulance out. On the road, Billy read the patient’s status and the nurse’s message, and then he was preparing all the first aid processes in his mind. After everything was prepared, he tell the status and the processes to his colleague.

Notes:

Concrete Scenario

Author

Kaixin JI

Conceptual Scenario ID

5

Based on User Story ID

8

Concrete Scenario

All of Megan’s family, Amy and the receptionists are happy and delight. Megan told the receptionist her name and her mother’s name. The receptionist entered on the ‘visitor’ interface. The system showed Megan’s and Amy’s information and the schedule time, and the note from the nurse. So she tell Megan message followed the note. After everything done, the receptionist changed Amy’s status as ‘out’ and Megan and Amy left.

Notes:

Concrete Scenario

Author

Kaixin JI

Conceptual Scenario ID

6

Based on User Story ID

9

Concrete Scenario

Megan and her family had backed in the hotel, after one days trip, they were all tried. She opened the age care’s app and looked up her mother’s daily health status, then she uploaded some photos of the trip so that Amy can look at them. Then, her kids are asking for a video call to memaw, so she pressed the video call icon to call Amy.

The whole house is quiet and peace. Everybody is doing their things. Amy looked at her tablet and opened the photo gallery. Megan, her daughter had uploaded some photos there. Then, a video call jumped on the screen. It was Megan so she pressed the green icon to answer it. They had talked about Magan’s family’s trip and they all looked happy.

Notes:

Concrete Scenario

Author

Hadi Nawroozi – nawhy003

Conceptual Scenario ID

7

Based on User Story ID

10

Concrete Scenario

The nurses in the Smart Aged Care uses portable devices such as mobile or tablets for recording the information about the patients. There are also systems that are used by the staffs of the health care system. While using those devices, they should be protected. The devices should have strong passwords or login id for staffs for securing the data of the residents. The information of the residents are vital for the health care system and the individual itself. So they are to be kept safely in the system.

Notes:

Concrete Scenario

Author

Hadi Nawroozi – nawhy003

Conceptual Scenario ID

8

Based on User Story ID

11

Concrete Scenario

All the users are not used to the modern technologies. The modern technologies are to be explained clearly to the residents. Making the user technological friendly, they should be trained about how to use those equipment. To keep the residents in a friendly condition, the nurses should behave friendly with all the residents. They are to talk properly with the residents and if the residents feels alone, the nurses should make them comfortable and ensure that they does not feel lonely.

Notes:

Concrete Scenario

Author

Hadi Nawroozi – nawhy003

Conceptual Scenario ID

9

Based on User Story ID

12

Concrete Scenario

The user should give feedback about the services that are provided by the nurses. The nurses should do their jobs on their particular shifts. For any problem faced by the resident, they are to give alert to the nurses about their issues. There should be a schedule uploaded on the devices about the timings of the medicines that the residents needs to take.

Notes:

Use Case Scenario

Author

Stephan Pring - prism003

Use Case Scenario ID

1

Based on Conceptual ID

1

Based on Concrete ID

1

Use Case Scenario

While the reception is at a quiet standstill, the receptionist picks up the tablet and clicks on the “Visitor” button. Once the visitor page has opened, they click “Check in New Visitor”  and enters visitor information into the provided text boxes. Once all the information has been entered into the page, the receptionist clicks “Complete New Visitor” and a new visitor profile is created. The tablet then prompts the receptionist to scan an unused visitors pass. Once the visitors pass has been scanned, the pass will now grant the visitors access to appropriate sections of the facility.

System Requirements:

Notes:

Use Case Scenario

Author

Stephan Pring - prism003

Use Case Scenario ID

2

Based on Conceptual ID

2

Based on Concrete ID

2

Use Case Scenario

While the reception is loud and stressful, the receptionist picks up the tablet and clicks on the “Visitor” button. Once the Visitor page has loaded, they click the “Check out Visitor” button and searches for the visitor by name via a search bar at the top of the page. They then click on the visitors name which loads the visitor’s profile onto the tablet and hands the visitor the tablet for them to enter their signature in the provided textbox. The tablet then prompts the receptionist to scan the corresponding visitors pass which clears the pass’ access to the facility. The receptionist then clicks the “Finish Checking Out” button on the tablet and is brought back to the homepage.

Notes:

Use Case Scenario

Author

Stephan Pring

Use Case Scenario ID

3

Based on Conceptual ID

3

Based on Concrete ID

3

Use Case Scenario

While the reception is quiet and relaxed, the receptionist receives a maintenance request via a phone call. He then contacts the local maintenance worker and schedules an appointment. Once the call has been completed, he picks up the tablet and clicks the “Timetable” button. This opens the scheduling timetable, he then clicks the “Add Event” button and enters the booking information into the provided text boxes. Once all the information has been entered, the receptionist then clicks the “Save Event” button and the new event is added to the timetable.

Notes:

Use Case Scenario

Author

Kaixin JI

Use Case Scenario ID

4

Based on Conceptual ID

4

Based on Concrete ID

4

Use Case Scenario

Notes:

Use Case Scenario

Author

Kaixin JI

Use Case Scenario ID

5

Based on Conceptual ID

5

Based on Concrete ID

5

Use Case Scenario

Notes:

Use Case Scenario

Author

Kaixin JI

Use Case Scenario ID

6

Based on Conceptual ID

6

Based on Concrete ID

6

Use Case Scenario

Notes:

Use Case Scenario

Author

Hadi Nawroozi – nawhy003

Use Case Scenario ID

7

Based on Conceptual ID

10

Based on Concrete ID

7

Use Case Scenario

To check the health status of the residents, following things are needed:

1. There should be password by which the nurse will have to login.

2. The nurse should click the login button for logging in the app.

3. The name of the resident and the ID is to be given.

4. Save the detailed health information on the system.

In case of emergency:

1. The device connected with the system shows alert.

2. The device needs password to be unlocked.

Notes:

Use Case Scenario

Author

Hadi Nawroozi – nawhy003

Use Case Scenario ID

8

Based on Conceptual ID

11

Based on Concrete ID

8

Use Case Scenario

For checking the details of the resident:

1. The device in which the information is stored is to be opened.

2. The password for the system is to be entered.

3. The excel sheet on which the information is stored is opened.

4. Details of the resident is given, that is patient ID and username.

5. After that the status will be checked.

Notes:

Use Case Scenario

Author

Hadi Nawroozi – nawhy003

Use Case Scenario ID

9

Based on Conceptual ID

12

Based on Concrete ID

9

Use Case Scenario

Getting reminder for the medicine time:

1. The button on the wrist band should be pressed.

2. A light will blink after pressing the button.

3. An alert will be generated on the device of the staffs.

4. A light will be generated on the device of the staffs when there is alert.

Notes:

Author

Requirements ID

Related to Use Case ID

Requirement

Notes

Stephan Pring - prism003

1

1, 2

The system should contain a working database to store visitor information

Stephan Pring - prism003

2

1

The system should allow a user to input new information into the visitor database

Stephan Pring - prism003

3

1, 2

The system should be able to retrieve the ID from a visitors pass

Stephan Pring - prism003

4

2

The system should allow a user to retrieve information from the Visitors database

Stephan Pring - prism003

5

2

The system should a user to edit information stored within the Visitor database

Stephan Pring - prism003

6

3

The system should contain a working database to store events within a timetable

Stephan Pring - prism003

7

3

The system should allow a user to input new information into the timetable database

Stephan Pring - prism003

8

3

The system should allow a user to view all the information in the timetable database.

Stephan Pring - prism003

9

3

The system should allow a user to edit previously entered information in the timetable database.

Hadi Nawroozi – nawhy003

10

10,12

The system should allow the staffs and the nurses to fetch the details of the residents who stays in the health care system. The system consists of password by which the authenticated user should log in to view the details.

Hadi Nawroozi – nawhy003

11

11

The system is only used to store the data on the system. there are large sets of data that are to be stored in the system.

Cite This Work

To export a reference to this article please select a referencing stye below:

My Assignment Help (2020) Conceptual Model And User Concepts [Online]. Available from: https://myassignmenthelp.com/free-samples/inft1004-interface-design-interaction-and-experience/familiar-with-technology-equipment.html
[Accessed 22 July 2024].

My Assignment Help. 'Conceptual Model And User Concepts' (My Assignment Help, 2020) <https://myassignmenthelp.com/free-samples/inft1004-interface-design-interaction-and-experience/familiar-with-technology-equipment.html> accessed 22 July 2024.

My Assignment Help. Conceptual Model And User Concepts [Internet]. My Assignment Help. 2020 [cited 22 July 2024]. Available from: https://myassignmenthelp.com/free-samples/inft1004-interface-design-interaction-and-experience/familiar-with-technology-equipment.html.

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