Business Benefits of the System Design
System Requirement
FastFit is a local gym. FastFit is looking to develop a system that would provide online booking for customers to book into various fitness workshops that the gym provides.
Currently, Gym has got many weekly workshops like “Zumba”, “Pilates”, “Yoga ”etc. Every class has a day(s) of the week that it runs, Start time, End time and Rates (Per class price and Pre-Pay 10 class pass price). Currently FastFit caps the size of every lesson to 20 people maximum per session.
FastFit has considered developing a simple website for an online booking System with the capability to enable Customers access from their mobile devices and to book a lesson or pre-pay for 10 classes to get a pass that is valid for 6 months after the date of purchase. The system should allow them to buy up to 9 individual lessons and a maximum of 2 pre-pay pass per customer.
At the time of their first booking, Customers should be able to enter their details with their address into an online form, along with their credit card details. However, Customers can also have an account with FastFit and for any subsequent bookings, they can log in to their own account and make a booking for Lesson(s).
Assume you have been assigned to design and develop the system for FastFit. You are given three weeks to come up with a blueprint of the system design and present the design to a team of consultants.
The online booking System should be able to perform a number of activities such as adding or creating a new customer, checking for available classes requested by the customer, Providing them other days and times if the same class run for any other day or time, receipt and processing all bookings transactions. You may add any other possible functions that you deem necessary for this system to function in this business case.
Task
You are required to design a system that can perform the above activities and maintain a database containing data relevant to those activities. Carry out “process modelling” and “data modelling” to achieve this purpose.
Your tasks in this project include: -
1.Provide a justification of why this system needs to be developed and ensure that you are
2.professionally convincing to senior management.
3.Provide a description of the business case and justification about the business benefits from implementing this system.
4.Describe the project scope and provide a brief cost and schedule analysis.
5.Identify the major functions in the system that will be required in order to meet the business needs.
Business Benefits of the System Design
FastFit gym, a local fitness development organization is keen on implementing a system for providing its customers with online booking facilities for booking into the different fitness workshop provided by the organization. It is a positive approach for any organization to digitize its business process and enabling the customers to access the information online and even book them virtually without being present at the organization venue themselves. Therefore, the FastFit gym requires designing and developing a system for the organization for the benefit of the customers for booking their desired fitness program online and also checking for the availability of the other workshops and classes to book 9 classes at a time. Thus, the following report would have a prototype ready for the system design including the justification for the design, a business case for the system implementation, the scope of the project, the brief cost and schedule analysis, and the major functions to meet the business needs with the system design. Further the system design would have a 0-Level DFD and Context Diagram describing the system, an ERD and TCO with the example of the system design displayed via 3 screen interfaces.
The technological advancement of the latest era has created a zone of competition in the business environment. Thus, it has become extremely necessary that organizations should keep themselves upgraded with the adaptation of the latest technologies to get ahead of their competitors. Following would be the identified business benefits that the organization is going to experience with the system design and website development:
- Seamless availability of Customer Service:A company’s sole priority should be implementing such a system that would be economic and at the same time would provide smooth services to the customers. It will always not be possible for a client to get hold of the physical existence of the organization the client is trying to reach out to. It is not always possible to attend a lot of customers physically at the same time even. The proper solution to this problem is by implementing a system design that would enable the customers and the potential customers as well to have the services and classes provisioned by the FastFit Gym.
- Acquiring Customer and Market:It would also enable them to book for their required classes with the enabling of online payment as well. A system design for any organisation is absolutely justifiable because it will not only make sure that the reach of the organisation transfers to a much larger zone of people including the existing and potential customers and also this will happen at the much smaller amount of money being invested.
- Economic Benefits:Having a website would enable implementing lesser cost in maintenance of physical databases of the people who have booked their classes with the FastFit Gym and it would make it much simpler to handle for the organization about all the bookings taken at random.
- Ready availability:There are also other advantages of making an organisation available as a website to the customers. This includes ready availability of the services at every given point of time for the benefit of the customers and the hassle free method of payment. Therefore, it is justified that FastFit gym has an own system design.
The Business Case prepared in favour of the implementation of the system for the organization of FastFit Gym can be prepared as below:
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Business Case
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Project Description
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The project as requirements is about developing a system design for FastFit gym. The gym would enable all kinds of customers be existing or potential to book the classes and services provided by the gym through the online web portal with the entire information about the class timings and the payments according to the services and classes.
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Goals and Objectives
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The primary goals and objectives of building the system design for FastFit gym is to provide the customers with an online service available at any given point of time and also to make sure that the market breach of the services provided by the gym reaches to the most number of people which is physically not possible to reach through a non-virtual platform.
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Anticipated Performances
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The system design is assumed to enable the customers with providing information about the weekly workshops that the gym holds like Zumba Pilates and yoga classes. It is also assume that a user would be able to book the required classes with the information provided of the days of the week that every class runs the start time end time and the rates of for class. The system design is anticipated to enable every person to see how dense the classes are since it is a fixed feature about every class that each class would hold a maximum of 20 people. Therefore the people would be able to see how many seats have already been reserved and book the classes according to that. The system is also designed under the pretext that a customer can have prepaid classes booked through their Web Services as well as the mobile devices for 10 class is valid for six months at a time. The system should allow them to buy up to 9 individual lessons and a maximum of two prepaid passport customer.
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Project Assumptions
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The project is resume to reach out to the maximum number of people as possible that would enable not only the existing customers to book for their classes but would also reach to a maximum number of potential customers who would like to book the services online and prepare for their classes. The project is also assumed to reduce the trial of taking physical booking from the customers even when the number of customers at a time reach the saturation point of taking a physical booking.
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Major Milestones
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At first the project would like to reach milestone of about establishing a website enabling for the classes like Zumba Pilates and yoga. Initially this is the plan but for that it would also like to enable different other features which would be done through extensive research about how the website is working right now.
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Project Scope
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Description
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Project goals
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The primary goals and objectives of building the system design for FastFit gym is to provide the customers with an online service available at any given point of time and also to make sure that the market breach of the services provided by the gym reaches to the most number of people which is physically not possible to reach through a non-virtual platform.
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Deliverables
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The system design is assumed to enable the customers with providing information about the weekly workshops that the gym holds like Zumba Pilates and yoga classes. It is also assume that a user would be able to book the required classes with the information provided of the days of the week that every class runs the start time end time and the rates of for class. The system design is anticipated to enable every person to see how dense the classes are since it is a fixed feature about every class that each class would hold a maximum of 20 people. Therefore the people would be able to see how many seats have already been reserved and book the classes according to that.
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Tasks
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The task is to enable an ERD, cost of ownership establishment, 0-Level DFS creation to propose the system design to commence. This is needed to make sure that the works to be done is justified for the benefit of the organization as a whole.
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Table 2: Project Scope
(Source: Created by the Author)
Majorly, any business focuses on meeting the business needs in general. This is justified by the gaining of more customers and having much more return on investment and having much more return on Investments. It can be seen that due to the provision of the services of fast fit gym available over the web it has reached a new level of reaching the market. Of what was the market reach before with the physical existence of the gym it can be seen that the organisation is able to reach much more amongst its clients through the web portal. Therefore it is justified that a web system must be developed for the organisation. The business needs that it meets are the much higher return on investment and the market reach to make sure that not just existing customers take services but also there is a huge income of potential customers as well. In addition to that the payment gateways will also provide payment to the organisation for using their web portal.
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EXPENSES
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Cost of Hardware
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Items
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Unit Cost
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Quantity
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subtotal costs AUD
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Computers (2GB or more RAM)
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$1,400.00
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5
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$7,000.00
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Internet Servers
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$665.50
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5
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$3,327.50
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External Hard Drives for Backup
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$9.65
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6
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$57.90
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Camera (for pictures of the interior of the gym)
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$175.00
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2
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$350.00
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Mobile Devices
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$68.98
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2
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$137.96
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Testing / initial inspection costs
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$100.00
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1
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$100.00
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subtotal
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$10,973.36
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Cost of Software
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Items
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Unit Cost
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Quantity
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subtotal costs AUD
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Annual licenses
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$125.00
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1
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$125.00
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Software usage
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$50.00
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2
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$100.00
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Software & hardware upgrades
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$9.99
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1
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$9.99
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Testing / initial inspection costs
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$100.00
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1
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$100.00
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subtotal
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$334.99
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Regular service and maintenance Cost (per annum)
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Cost items
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Unit Cost
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Quantity
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subtotal costs AUD
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Annual maintenance - Service Contract
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$100.00
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1
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$100.00
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Preventative maintenance - Service Contract
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$125.00
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1
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$125.00
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Labor Only
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$200.00
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4
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$800.00
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Other maintenance
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$150.00
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1
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$150.00
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Spare parts
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$30.00
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10
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$300.00
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Overtime costs
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$150.00
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4
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$600.00
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Equipment Refresh – Evergreen Programs
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$100.00
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1
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$100.00
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Supplier travel and accommodation costs
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$50.00
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1
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$50.00
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subtotal
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$2,225.00
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INCOME
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Income items
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Unit Cost
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Quantity
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subtotal costs AUD
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Class Bookings
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$20,000.00
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60
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$1,200,000.00
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Online Payment Gateway Income
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$4,000.00
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60
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$240,000.00
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subtotal
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$1,440,000.00
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Summary
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Expenses
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Total costs over whole-of-life
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Cost of Hardware
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$10,973.36
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Cost of Software
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$334.99
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$334.99
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Regular service and maintenance Cost (per annum)
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$2,225.00
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$2,225.00
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Income
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$1,440,000.00
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Summary of expenses / income
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% of TCO
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Total initial costs
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$10,973.36
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-1%
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Total expenses over whole-of-life
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$2,559.99
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0%
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Total income
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$1,440,000.00
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-101%
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TOTAL COST OF OWNERSHIP
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-$1,426,466.65
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Figure 1: 0-Level DFD
(Source: Created by Author)
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Figure 2: Context Diagram
(Source: Created by Author)
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Figure 3: Entity Relationship Diagram
(Source: Created by Author)
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Conclusion
Thus, it can be concluded from the above report that the FastFit gym requires designing and developing a system for the organization for the benefit of the customers for booking their desired fitness program online and also checking for the availability of the other workshops and classes to book 9 classes at a time. This has been properly justified witha prototype ready for the system design including the justification for the design, a business case for the system implementation, the scope of the project, the brief cost and schedule analysis, and the major functions to meet the business needs with the system design. Further the system design had been clearly stated with the help of a 0-Level DFD and Context Diagram describing the system, an ERD and TCO with the example of the system design displayed via 3 screen interfaces.
Buede, Dennis M., and William D. Miller. The engineering design of systems: models and methods. John Wiley & Sons, 2016.
Romiszowski, Alexander Joseph. Designing instructional systems: Decision making in course planning and curriculum design. Routledge, 2016.
Wu, Jie. Distributed system design. CRC press, 2017.
Grønbæk, Kaj, et al. "Achieving cooperative system design: shifting from a product to a process focus." Participatory Design. CRC Press, 2017. 79-97.
