ISY2001 System Analysis And Design

Introduction

FastDrivers is a company recently created that provides driving lessons and the company provides online booking of lessons for the customers in New South Wales. The company wants to design an online booking system which performs the activities that are described in this report. The purpose of this report is to provide an analysis and design of online booking system to serve the customers of FastDrivers.

The structure of this report is to provide system description, justification for the business case and its benefits and project scope. The other inclusions are cost and schedule analysis, Total Cost of Ownership, Data Flow Diagram, Entity Relationship Diagram and Screen interfaces.

System description

The system description of online booking system for FastDrivers are as follows.

• The online booking system allows customers to booking lessons online.
• The online booking system is capable of accessing from mobile devices.
• The customers should be able to enter their information along with their address details including credit card details at the time of online booking.
• The system provides log in feature so that customers can login for subsequent bookings to book a lesson.
• The customers should be able to book a lesson on a particular time and day.
• The system provides customers to either confirm their online lesson booking or suggest/recommend some other time in case the booking is not available on the same day.
• The system should perform activities such as creating or adding customers and checking of driving instructors available or not in the area as per the customer’s request.
• The system should provide other available times on the same day available to the customers including receipt and processing of all transactions of online booking.
• The system should be able to cancel the booking from customers account.
• The customers should be able to send feedback and ask queries in the system.

Business case justification and its benefits

The online booking system for FastDrivers should be developed to enable company to provide services to the customers online. The business benefits from the online booking system for FastDrivers are as follows.

Hassle free learning- The hassle of field learning will be reduced that contributes in additional constraints of learning on field. The online learning will help to learn in their free time without actually going on field to learn driving. The time consumed in learning the driving lessons in a traditional way is reduced significantly that helps people to do their other works in that time.  

Increased revenue- The online learning lessons will also help the company to increase their revenue as people nowadays are very busy and they rarely have time to do any task. Thus they will opt for online learning lessons for driving. This will result in increased revenue for the company.

Cost Effective- The online learning lessons for driving system will reduce the additional costs of travelling, classroom training, learning materials, venues and catering. This will save company’s extra costs on these resources and also time consumed in arranging these resources.

Flexibility and convenience- The advantage of online learning system is that it will provide flexible learning to the customers where they can choose their own time to learn. This saves energy that is spent on coordinating with customers including venue, day and time, about the driving lessons. The instructors are available to provide lessons from anywhere and anytime without any boundary constraint.

Information is easily accessed- The organization can easily access and manage the details that are provided online by the customers. The traditional training sessions are not effective in accessing and maintaining the driving lessons. The online booking system helps to access information without any hassle and employees are able to freely access and manage the online database of customers.

Project scope 

The project scope of online booking system is to provide services for online lessons to the customers. The online booking system should be able to provide online learning lessons where customers can register and then login for further bookings. The system should also provide transaction processes of online lessons booked at one place.

Cost and Schedule analysis

Major Requirements

Functional requirement

Customer care- This feature will helps customers to operate FastDrivers online booking system in following ways.

• Help center
• Booking lessons and paying
• Confirmation
• Rescheduling, Cancel and refund

Search- This feature helps customers to search for available time and day along with searching for available driving instructor. This feature also helps to schedule their time as per the availability.

Non-functional requirements

Server capacity- This feature helps to serve up to 90,000 customers accessing at the same time.

FastDrivers account- The option for registering and making an account on FastDrivers to login for further bookings and payments.

Feedback- The feedback feature will help to improve services of FastDrivers.

Hardware requirement

RAM- Minimum 1.5 GB or more

Hard Disk Drive- Minimum 60 GB

Processor- Intel Pentium 5

Software requirement

Operating System- Windows (XP, 7 ultimate, 8, 8.1 and 10)

Web Browsers- Internet Explorer, Google Chrome and Mozilla Firefox

Database Management system- Microsoft Access, MySQL, SQL Server and Oracle

Total Cost of Ownership of the system

Data Flow Diagram

Entity Relationship Diagram

Screen interfaces

Conclusion

Therefore, from above system analysis and design it can be concluded that the online booking system for driving lessons is important. The report briefly describes the importance and requirements of online booking system.

Bibliography

Dennis, A., Wixom, B.H. and Tegarden, D., 2015. Systems analysis and design: An object-oriented approach with UML. John wiley & sons.

Valacich, J., George, J. and Hoffer, J., 2014. Essentials of systems analysis and design. Prentice Hall Press.