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Stakeholder Roles and Responsibilities

This report depicts the crucial necessity of implementing a secured healthcare detecting and record keeping system named as “My Health Record”. This system helps to keep the  total health record of a patient including his or her blood pressure, sugar etc.  With the help of this record the patients will be able to keep on updated with their current health situation and the records will be accessed by only authenticated users such as the patient himself and his personal physician.

The report illustrates the stakeholder’s map it means the stakeholders who are associated to the “My Health Record” system. After identifying the internal and external stakeholders of the system the critical roles and responsibilities of the stakeholders are also be discussed. Apart from this, responsibility of the stakeholders for the internal and external operation and internal and external executives of the system are also elaborated in this report. The reasons for which the stakeholders are getting i9nterested on this system day by day are also analyzed here. In addition to this a detail description of a use case diagram for the “My Health Record” system is also demonstrated in this report.

Internal as well as external operation of the stakeholders

In “My Health Record” system all the operational and functional activities are served by both the internal and external stakeholders of the system. In order to meet the requirement of the consumers all of these activities are required to be served by them carefully. Before identification of the roles and responsibility for “My Health Record” system’s stakeholders it is necessary to determine the stakeholders of the system. The stakeholder map is as follows:

 

Figure 1: Stakeholders map for “My Health Record” system

(Source: Created by author)

The standard roles and responsibilities of the stakeholders 

Name of the stakeholder

Roles

Responsibilities

project manager

Internal stakeholders of My Health Record” system

The project manager of My Health Record” system is responsible for controlling and monitoring the entire system by starting from the very beginning up to its end and real world application. In the initial phase of the project development the project manager go through the idea of the My Health Record” system. As the project is all about storing sensitive data in the server database thus another important responsibility of the project manager is to take of the database security. Even after the formation of the idea how the project can be completed within the allotted time period within the estimated budget is also maintained by the project manager.

system developer

Internal stakeholders

Based on the idea of My Health Record” system the system develops is responsible to develop the system. He or she must focus on the security of the system and also on whether the developed system is meeting the requirement of the consumers or not.  Apart from this the system developer is responsible for monitoring the coder and tester of the project. In the initial phase of development the system developer should develop a prototype rather dummy model so that based upon the changing user requirement the model could be changed accordingly.

Finance manager

Internal stakeholders

The finance manager is responsible for implementing the project budget. At the project initiation phase the project finance manager should make a feasibility study to understand whether the developed project idea is beneficial at all or not. If it is found to be not enough beneficial then the entire project module is required to be changed by the project manager.

IS consultant

Internal stakeholders

In order to develop the My Health Record” system both the project manager and the project sponsor are required to consultant to the IS consultant. As the My Health Record” system is a data storage where the personnel health record will be stored thus the PM should consult with the IS consult to develop an idea about the additional IS security.

Project sponsor

Internal stakeholders

The project sponsor is responsible for looking into the financial or capital investment that is required to develop the My Health Record” system project. In order to develop the project the project sponsors look at the financial support that is required for the development.

Patient

External stakeholders of My Health Record” system

The “My Health Record” system is developed mainly for the patients however the role of the patients are to input the required health details in the system.

Doctor

External stakeholders

In My Health Record” system the roles of the doctors are to look into the health condition of the patients whenever required and should also serve needful treatment for the patients accordingly.

Service providers

External stakeholders

The service providers are responsible to understand all the requirements of both the internal and external stakeholders.

Government

External stakeholders

In order to develop My Health Record” system the standard rule and policies are needed to be maintained by the project team members and by the system developers. The rules must be approved by the government.  Both the project manager and team members should follow the regulations properly.

In order to identify the details of “My Health Record” system environment, a standard questionnaire has been developed by the project manager targeting the internal group of stakeholders. After completion of the survey the identified issues can be immediately solved or mitigated.

For the set of survey questionnaires, mainly the internal stakeholders group is aimed however some of the external stakeholders are also involved in the survey. The survey questionnaires asked are as follows:

 Questions for the internal stakeholders

  1. What are the special characteristics of the “My Health Record” system?
  2. During the system development what kind of safety measurements are undertaken by the system developers?
  3. Is there any mobile application developed for “My Health Record” system?
  4. In order to fetch data from the server what system flow chart is exactly maintained?
  5. Under pseudonym whether it is possible to register within the system?
  6. What are the different kinds of verification codes used during the system identification?

Questions for the External stakeholders

  1. Is there any invoice option for the patients and doctors as well?
  2. Is there any specification for data access from the server?
  3. Is there any restriction for the “My Health Record” system usage?
  4. Can anyone go through the heath details of others?

 

Figure2: Use case diagram for “My health Record” system

(Source: Created by author)

Detail Use case description

Survey Questionnaire and Use Case Diagram

Name of the use case component

Interview Question answering session

Background scenario

Answer of the questions given by the clinical team

Triggered event

Patients are willing to answer to the answer to the survey questions

Description

In order to answer the survey questions the patients want to register into the system by clicking on the start button generated by the system developer

Relevant use case

Log in approach for the system

Actor of the system

Patients

Stakeholders of the system

Patients, doctors and the members of the clinical team

Preliminary condition

Availability of the interview questions

In order to login to the system the patients should have accurate login id and password as well

Patient’s authorization and approval from the system should be available

The doctors are required to be connected to system accordingly

Post conditions

Proper validation for the patients should be available

Availability of the invoice

The registered patients and doctor’s id should be updated accordingly.

System must create relevant authorization

For review the reports it must be transmitted to the clinical team

Activity flow

Actor  

1. Patients are willing to answer to the survey questions

2. Patients should enter to their account

3. They will be able to answer to the questions

System

1. System is connected to the devices

2. System validates patient’s authentication

3. Delivered feedbacks will be posted

4. Reports will be generated

5. Reports will transfer to the clinical authority

Expected outcome

It is expected that “My Health Record” system will give beneficial outcome to both the patients and doctors and all other stakeholders as well. With the system authentication none of the external user will be able to access data from the server. Thus the system is expected to be secured.

Conclusion

From the overall discussion it can be concluded that the system is enough secured from the external attackers and patients are getting benefitted from the “My Health Record” system. From the updated health records the patients are able to get necessary treatment from the doctors whenever required. The report has mentioned the group of stakeholders both internal and external who are associated to the system and their relevant roles and responsibilities as well. Apart from this a survey questionnaire has been developed and a use case diagram along with detail description is also elaborated in this report.

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[Accessed 27 February 2024].

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