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System vision

Discuss about the Object Modeling of ATM Services.

An ATM services are necessary for each customers to help in their transactional requirements. This reduces their need to visit the bank for each and every transaction occurred. This also helps people in reducing the need to carry money for visiting their systems. This report discusses about the general concepts included in the ATM services along with the other sub-systems associated to it. This report also discusses about the resources to be used by the system for carrying out the task in hand. Moreover, the feasibility of the system is also discussed in this report with special considerations on its different aspects. Lastly, the proposed outcomes are to be discussed which will give an overview of the required prospects of the system.

System problem

The Collin’s ATM is the main system that is to be considered in this report. The services of the report will include aiding in various transactional systems which will help in addressing the needs of the stakeholders involved. There are various sub-systems involved in this system which helps in addressing to the various needs of the system. The problem associated with banking sectors are much which provides a pre-requisite for addressing them before their occurrence. The first problem is the need to secure it which can help securing data of millions of accounts. The next problem is the handling of the system.

There are seven different sub-systems related to the system involved. These are:

Customer service sub-system: This sub-system ensures that the ATM does not service more than one customer at a time. This sub-system is linked to the Card recognition sub-system. By working together, only one customer is addressed at a time.

Card recognition sub-system: This sub-system is associated to the recognition of the ATM card of a customer. For aiding in the transactional services of a customer, the need to insert their ATM card is required. The card reader present in the ATM service will accept and read the card (Bátiz-Lazo, 2018). This process will be followed by asking for the PIN associated to the card from the customer. The Pin verification sub-system is linked to this system. As a result, one customer will be served at a time. However, if the card is not recognized by the card reader within 5 seconds, an error message is displayed to the customer and they need to re-insert their card again.

Sub-system capabilities

Pin verification sub-system: This sub-system is involved with the checking of the PIN as entered from the user. This sub-system displays a message which asks for the PIN from the customer that is usually comprised of 4 or 6 digit numbers. If the PIN is correct, the user is granted access to their account. However, if the PIN is incorrect, then three attempts are given for re-entering the PIN.

Account selection sub-system: This sub-system is associated with the selection of the account types. A message is displayed to the customer for selecting the type of their account. There are three types of accounts, the savings, credit and super saver account.


Account transaction sub-system: In this sub-system, the customer will be prompted for the transaction type they are opting for. The customer can withdraw funds from their account or deposit into their account (Ahmed, 2018). The customers can also check their account balance or transfer money from their account. The transfer of money can be done either to an inside account or to an outside account. Lastly, the customers can also print their history of transactions. However, after completing a transaction, the customer can either go back to perform another one or finish their activity which will lead to their card being ejected.

Receipt generation sub-system: This sub-system is responsible for generating the receipt of the latest transaction incurred from a customer. After each account transactions, this sub-system can be utilized.

Report generation sub-system: This sub-system is responsible for the generation of daily, weekly, monthly, quarterly and annual reports to the bank. This mainly helps the bank to track the inflow and the outflow of the funds associated from an ATM services (Phan & Nham, 2015). Accordingly, the Collin’s bank can address their necessary updating processes required.

Benefits of the system

There are various benefits of the system:

  • It usually operates for 24 hours a day.
  • It is very easy to use and convenient towards the customers
  • Reduction in workload from the employees of the bank
  • Reduces the need to visit the bank for each transactions

Benefits of the business involved

The benefits of the business involved are:

  • More customer retention rate
  • Better customer handling processes
  • Revenue from sub-charges

This section of the report discusses about the main resources that have been utilized in making this system. As an ATM service is involved with utilizing various resources, these are to be effectively mentioned.

Hardware resources: The ATM service will occupy various hardware based resources. These will be used to accept input and generate output. The power supply is the first required hardware source which will be involved in allotting power to the system. The next requirement is the presence of a magnetic card reader for reading the card contents. The next requirement is a monitor for output and a keyboard for input (Sarker & Rashid, 2015). This will be connected to a printer for printing services. A speaker will also be present for audio outputs. The ATM panel will also have cash collection systems which will help in collecting or withdrawing cash from the system.

Benefits of the system

Software resources; For making the system, software will be used. The first software to be used is the transaction management software which will help in maintaining the transaction systems. The next software to be used is the card management system which will aid the sub-systems associated. Lastly, the database will store the information of the customers so that it can be matched.

Communication resources: The need for communication among the various aspects is required. This will also help in communicating among the system and the bank. For using low-cost communications, the use of dial-up POS will be used in conjunction with the central server (Rewilak, 2017). For this reason, TCP/IP will be used. Lastly, the File Transfer Protocol will be used for this purpose.

Use of labor: For the construction of the system, the utilization of labor is necessary. This will be incorporated in the development of the ATM machine. As a result, an effective system will be built.

Financial resources: The cost of the ATM installation will be incurred by the bank itself. It will charge 10,000$ to build the system. 

This section of the report discusses about the feasibility study of the ATM service. The development of the ATM system will be done by considering the various requirements. The technical requirements will be evaluated and the contractors are to be contacted for their delivery. This will help in acquisition of the system resources.

For considering the economic feasibility, the costs incurred are to be considered and the bank must pay the costs needed. However, the use of the ATM services will also help in reducing the problems associated with a customer. This will help in increasing the awareness of the bank and thus more customers will opt for their services.

According to the requirement of the system, the legal feasibility of the system is to be considered (Ugwuonah et al., 2016). The customer information is to be securely handled so that theft is thwarted. Moreover, the ATM service location will have a security guard for securing the spot.

Lastly, the operations of the ATM will be done by using a speaker which will help the customers to successfully transact. This will increase the operational feasibility and thus more customers will tend to use it.

For the ATM services, the various associated stakeholders are the bank, customers and the contractors. The bank will commission the development of the ATM services. The customers will utilize them and are the end-users while the contractors will successfully deliver the system. The security auditor of the credit card system will check whether their card are o be associated to the bank.

Conclusion

Thus, it can be concluded that the utilization of the ATM services will help Collins bank get much customer engagement required. They will also be able to meet the demands of the customer required. This report thus successfully covers the system vision and the sub-systems related to the system. This report also discusses about the resources required for the completion of the project. Furthermore, the feasibilities in association to the various required aspects have been successfully analyzed. Lastly, this report includes a discussion of the stakeholders associated.

References

Ahmed, A. A. (2018). Bank-Based Financial Development and Economic Growth: Time-Varying Causality Analysis for Egypt. International Journal of Economics and Finance, 10(4), 123.

Bátiz-Lazo, B. (2018). ATM time series, 1967-2017 (No. 18-01). eabh Papers.

Chowdhary, R. K. (2017). Information Technology and its Impact on Development of Indian Banking System. Journal of Bank Management & Financial Strategies, 1(2), 9-17.

Ganjikhah, A., Rabiee, A., Karimzadegan Moghaddam, D., & Vahdat, D. (2017). Comparative Analysis of Bank’s ATM and POS Technologies By Customers. Independent Journal of Management & Production, 8(3).

Onyesolu, M. O., & Okpala, A. C. (2017). Improving Security Using a Three-Tier Authentication for Automated Teller Machine (ATM). International Journal of Computer Network and Information Security, 9(10), 50.

Phan, C., & Nham, P. (2015). Impact of service quality on customer satisfaction of automated teller machine service: case study of a private commercial joint stock bank in Vietnam. Business: Theory and Practice, 16, 280.

Rewilak, J. (2017). The role of financial development in poverty reduction. Review of development finance.

Sarker, M. N. I., & Rashid, M. H. O. (2015). An impact of banking activities of private commercial Islamic bank to economic development in Bangladesh: a case study on First Security Islami Bank Limited (FSIBL). Journal of Investment and Management, 4(5), 264-272.

Ugwuonah, G. E., Ifeanacho, I. C., Egbo, O., & Chuba, I. C. (2016). Customer perception of bank ATM services in Nigeria. Sustainable Human Development Review, 1(1).

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