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Problem Identification

Discuss about the People Management and organizations.

Mechanism or the way of interaction of the individual within the organization can be considered as the organizatioal behavior of that employee. The concept is primarly concerned and applied with the development of the business corporations (Hislop, 2013). The core thought behind the concept of organizational behavior is the management of the human resource in such a manner that the company attains a high level of productivity and the pre-determined targets and goals. A well managed organizational behaviour allows the business corporation to work ethically and which will develop a strong consumer base and also there will be enhancement in the goodwill. The term organizational behavior also explains and determines the impacts and effects of this behavior the job and tasks performed, communication, ideas and innovation, motivation and leadership etc. The below presented report has been summarised and focused on the the case study of Cox's Container company which is one of the leading brand name in the sector of containers ranging from large metal road haulage to medium sized plastic boxes which have been utilized in the transportation of delicate goods (Renz, 2016). The main focus of the report will be on the manageement of the workforce within the business corporation, further the analysis of the problems confronting CCC in the short and long runhave been explained. Moreover suggesting solutions and recomendations care required over the mentioned problems.

The below presented case study has been carried out for the identification of the  problems and the issues which has come-up due to the miss-management and due to a change to be brought-up in the organizational structure aand culture. There is necissity of upgradation in the methodologies and procedures used in the business corporation so as to enhance the productivity of the company.  The most of the problems has come-up due to the resistance seen in the employees. Also a sense of inequality has been observed within the organization which has de-motivated the other workforce.

The first most problem associated in the organizatin is of discrimination on the grounds of ethinicity. As mentioned in the case study two-third of the employees work in the production unit of the organization and majority of the jobs have been held by the individuals from the ethinic minoroties. Moreover the half of the minorities community in the corporation are working with the company from approx 10 years and most of the shop-floor employees have secured the senior positions (Goetsch and Davis, 2014). And so the production authority jealously guards the autonomy which is enjoyed under the long serving manager. This has developed a sense of inequality due to partial and biased behavior of the senior authorities. This has also made the other employees de-motivated and demoralised and which will decrease their productivity. This also leads to decrease in their dedication and performance level.

Analysis (Long and short-term problems with Cox's Containers Company)

The second problem faced by CCC is heavy and increasing competition which the company is suffering from the last five years. The company sales were resilient, the profits were going lower down due to the decrease in the margins. The competiton is a significant aspect and plays an important and influencing role in the organizational structure. The rivals directly or indirectly have great impacts on the sale, productivity, profitability and brand value of the business organization. Ain order to tackle against the rivals the entity needs to adapt a number of modern and developed plans and policies.   

Moreover a survey has been carried out the general manager on the company's operations and the survey was carried out by the the manager itself maintaining some secrecy (Armstrong and Taylor, 2014). As a result it has been found that the business organization is lacking effective operational and cost control mechanisms and also the developments and the rapid growth of the business corporation was developing a vaccum in financial and management accounting. And as a solution of that the business coporation need to carry out recruitment of managerial specialists. By developing a team of such experts the company will be able to increase the productivity, profitability and also the organization will be  bridging the gap and the vaccum which was created by these issues.

Improper communication process is also a very big problem which have been faced by Cox's containers company. There is a very big gap between the senior staff and the employees due to the improper communication chain (Berman and et al, 2012). This also effects a number of operational activities and also results in mis-management in many of the operational activities. Improper communication can also lead to the decrease in the brand image which will also lower down the goodwill of the firm. Moreover a resistance has been observed regarding the changes adopted by the managemeent system. The managers are about to bring some contemporary budgetry systems in the organizational structure so as to control the financial and management costs. The employees were observed not so keen towards the changes discussed in the meetings. So this also has rised as an issue infront of the business organization. 

As mentioned above there have been issues risen due to the ethinicity and regionalism. Most of the employees have leverage in their working pattern and a sense of partiallity have been observed within the organizational culture. Due to this partial behavior the workforce who are not under the minority group have become demoralised and de-motivated. And in future this will lead to rise in the conflicts and personal issues. Moreover this will also bring a decrease in the productivity of the business organization and which will become an another barrier in the track of attainment of the organizational goals (Brady, Ebbage and Lunn, 2013). All this togther leads in an increase in the percentage of abesentism of the employees and also employee turnover ratio will increase and which will result in an increase in the costs of operations and management as the business entity wil have to spend more on the retainment of the existing employees amd also to recruit the new employees.


As per mentioned in the case study a new manager for the central administration department for the business firm has been appointed aof working at a local government taxation office. Thr first job assigned to te manager was to review all the accounting procedures of the business organization and also to develop new mechanisms for managing and maintaining the costs incurred in various expenses. The manager had a plan of segmenting the central administration department in two phases. The second phase was concerning the implementation of the of appropriate and relevant budget system which was to built for the replacement of the rather informal system in each and every operational departments. Each department is supposed to submit an annual report regarding the estimate of the annual expenditures to the treasurer of the business organization for approval. And for the last phase systematic scrutiny of all the operational activities and the procedures and implementation of the company's wide information system and also this system allow all the departments to provide the information to the central admiistration department regarding the work in progress (Cummings and Worley, 2014). Further two managers were appointed and they were given task of building and developing the budget control system. A meeting has been organized for the managers so as to make them aware about the implementation of the new budgetry control system. During the meeting it was observed that n such issues wrere raied by te managers but no-body seemed so keen for the new operating system and also a confusion was created in the minds of the managers regarding the impacts of the current working system of the business corporation. Also there has been a number of complaints regarding one of the manager relating the lack of co-operation. The above discussed  are the main problems  of the Cox's Containers company.

As mentioned above the first problem and the issues faced by the business organization is of discrimination and inequality on the basis of ethinicity. The organizational structure should follow an un-biased and impartial behavior, the authorities within the business corporation should have a sense of discipline and equality towards all the individuals (Feilder. 2013). The decisions taken by the superiors should be taken after considering all the true facts and the performance all the employees. For implementing these changes the business organization need to organize some kind of training sessions and group discussions in which the authorities should monitor that staff members of each and every religion and caste or ethinic groups has been participated and also the managers and the other superior authorities are also expected to show their iinterest and involvement. Some sought of fun activities and exercies related to learn co-operation and co-ordination are also required to be organized. The minor groups should be given priority, their involvement and feedbacks should be consiered as significant one.


The second issue is heavy competition a very common but one of the most significant and crucial topic for a business organization. The term is to be considered as a very crucial task as the rivals are the most effecting factor which play an important role in influencing the price, demands, supply, market share and profiatability of the business corporation (McPheat. 2017). The sense of competition make the company to put its best efforts so as to secure its position in the market and also to survive in this competiting world. So as to remain in the race there are some of the strategies which should be implemented by the organizatons. The company needs to carry out a detailed analysis or develop a survey report about the rivals, this will make them aware about the plan, strategies and policies adapted by the competitors. A proper identification need to be done over the competitors. On the basis of these surveys the business organizations can develop the plans and strategies so as to tackle with the competitors. And also the company can make improvements and rectifications in the process and procedures and modify their organizational structure and culture for enhancement in the productivity and profitablity.

As mentioned  in the case study there is less or no co-ordination between the employees and also there is gap between the communication process which leads to miss-management and number of issues and conflicts between the employees wthin the business organization. And in order to solve these issues the managers should organize for some kind of trust building activities, which will develop sense of co-operation and trust for each other and which will lead in building a stroong team. Modern and updated communication mechanisms and processes are required to be adapted by the seniors for bridging the communication gap (Hislop, 2013).

For developing a sense of equality the employees should be treated equally or it can be done on the basis of their performance level. This will make them feel their importance an they will work with more dedication and interest. This will also bring an enhancement in their productivity and development in their performance level. This inturn also benefits the business firm as tthis leads in attainment of the organizational goals and objectives. Moreover the business corporation can also impose some strict rule in favour of anti-discrimination, or can launch some campaigns for providing encouragment to the minor groups. Also laws can be imposed in the organizational culture for maintaining the sense of equality. Modern methods of communication process an of management should be implemented for solving the issues.

A plan is required to be developed so as to make the recomendations work within the organization and the same has been mentioned as follows. The company needs to call-up for meeting which should include management staff and the middle and lower level employees and should consider the feedbacks as significant one of each and every employee. The plan and the actions to be taken should be implemented within the prescribed time i.e. 6 Months. As the plan is to make the employees understand the importance of the change in the structure hence the whole structure of the firm will be effected.

Conclusion

From the above carried out analysis it has been inferred that Cox's Containers Company is a manufacturing unit of different size and shape containers used for different purposes. The business organization are facing a number of long term and short term problems which have been discussed  in details. The biggest issue faced is discrimination on the grounds of ethinicity. There is an un-biased behaviour which has been practiced by the managers. Moreover the company is facing a heavy competition range from the last five years and so as to avoid or tackle from the same the company is required to make necessary changes and make developments in the organizational culture. Moreover the firm is also suffering the problem of co-ordination among the employees an the managers or the senior authorities. And due to this a communication gap has developed in the organization and which impacts the operational activities of the organization. Further the solutions and recomendations over these problems have been suggested.

References

Hislop, D., 2013. Knowledge management in organizations: A critical introduction. Oxford University Press.

Renz, D.O., 2016. The Jossey-Bass handbook of nonprofit leadership and management. John Wiley & Sons.

Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper Saddle River, NJ: pearson.

Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management practice. Kogan Page Publishers.

Berman and et al, 2012. Human resource management in public service: Paradoxes, processes, and problems. Sage.

Brady, J., Ebbage, A. and Lunn, R., 2013. Environmental management in organizations: the IEMA handbook. Routledge.

Cummings, T.G. and Worley, C.G., 2014. Organization development and change. Cengage learning.

Wolf, T., 2012. Managing a nonprofit organization: Updated twenty-first-century edition. Simon and Schuster.

Feilder, E, 2013, Assessed on 3rd February 2017, <https://www.halogensoftware.com/blog/the-importance-of-effective-people-management-to-the-success-of-hr-strategy>.

McPheat, S, 2017, Assessed on 3rd February, <https://www.fibre2fashion.com/industry-article/2235/what-is-people-management?page=1>.

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[Accessed 03 March 2024].

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